Total 5659 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

LT

Lisa Thapa

Marketing and Advertising, 11-50 employees

Less than 6 months

4.0
April 2021

Flexible task setup

Pros

Having the budget tracker is really useful and I appreciate being able to customize tasks in a way that feels similar to organizing an Excel sheet, just with more features and better ways to communicate with teammates.

Cons

Navigation is not very user friendly especially as an administrator handling multiple tasks and projects at the same time. It can be hard to locate specific tasks so I end up relying on search more often than going through the actual projects. That does save time but I still wish moving between different projects was easy.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

KM

Karthik Muthupalaniappan

Computer Software, 500+ employees

Less than a year

4.0
April 2021

Top all in one productivity boost

Pros

Having multiple productivity tools bundled into one suite is a big plus and makes the platform really useful.

Cons

It still seems like there are a few missing features that could be added and finding certain features isn't always easy.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

5

LW

Louis Whittington

Marketing and Advertising, 1-10 employees

More than a year

5.0
April 2021

Top powerful planning

Pros

As a manager this platform gives me a strong interface that helps me handle a larger team much more efficiently. It saves a lot of time because stakeholders can check their own project updates and follow progress without having to interrupt the people actually doing the work. It also offers several useful strengths such as multiple ways to plan and manage work, a clear picture of each team member's task load and time-planning tools that help keep projects on schedule.

Cons

One challenge is that there are so many ways to set things up that each person creating a project can structure it differently. Because of that, you really need a clear organizational strategy from the beginning. The downside shows up in a few ways such as there are multiple paths to reach the same result and it can become confusing when teams are working across different project structure styles. That said these issues mostly come from weak onboarding rather than the software itself. I'd strongly suggest starting with careful planning and testing using only a small group of team members. Then, once the organization is ready to train everyone on a defined workflow for creating and managing projects, roll it out more broadly. It's also important to use the guides early and provide proper training so employees can get the best experience from it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

PC

Paul Christophle

Retail, 500+ employees

More than a year

4.0
April 2021

Organized projects at a fair price

Pros

Asana offers advanced task management features and keeps everything well organized which gives us excellent control over our active projects. I also really appreciate that the platform continues to improve through its updates, with better features and functions being added over time. Another big advantage is the reasonable pricing which works well for our company without putting pressure on the budget. Overall it's a very user friendly tool.

Cons

Getting started with the settings can be a little complicated even though the tool itself is not difficult to use. Whenever I need to change something, I have to go through several options and spend time customizing the application. Aside from that, it's an excellent tool for project management.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

7

JR

Jason Rojas

Veterinary, 500+ employees

Less than 6 months

5.0
April 2021

Fantastic collaboration

Pros

Collaboration is the standout part of this tool. Bringing team members into projects, tasks and other work is really easy and it also does a really good job of tracking work with firm due dates.

Cons

I honestly don't have much to complain about. If I had to point out one thing, I'd say the forms feature could use a bit more depth and flexibility.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ES

Emilie Sermet

Entertainment, 1-10 employees

Less than a year

5.0
April 2021

Easy tracking for every team

Pros

Whether it's for a small business or a larger company, this tool works really well across different projects. The interface looks clean, the platform is very user friendly and it's simple to pass along to new team members since most of it is pretty self-explanatory.

Cons

One trade off is the amount of clicking it takes to update every small detail. It's a bit of a double edged sword like all the tracking features can create extra little tasks even though they also cut down on verbal follow-ups and status check-ins. It does help meetings run better and keeps everyone current. A nice addition would be some kind of voice-activated feature or an AI assistant to help kick off the day.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

CR

Caroline Romanoff

Hospital & Health Care, 11-50 employees

More than a year

5.0
April 2021

Powerful templates for remote teams

Pros

One of the best parts was being able to build templates and use them across multiple projects. That kept our remote teams extremely organized. We relied on Asana to support long-term deployment work across product, delivery and business analysis. Its task management features made it simple to assign individual responsibilities and keep cadence, timelines and cross-functional dependencies on track.

Cons

It served as the foundation for all of our projects which was definitely useful. We did run into some challenges when trying to integrate other project plans or handle more advanced Gantt chart needs although they've since introduced newer tools to address that.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Museums and Institutions, 101-500 employees

Less than a year

5.0
April 2021

Easy task tracking

Pros

Asana is user friendly and easy to use. There's plenty of room to document everything you need in a clear, step-by-step way which helps keep work organized. Sharing information with others is simple as well.

Cons

In our case though it didn't fully work out. I am not sure whether that was due to the product itself or just a lack of collaboration within our company but some people seemed to view it as complicated or not really necessary.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

JA

Justin Adams

Marketing and Advertising, 1-10 employees

Less than a year

4.0
April 2021

Simple interface, fast onboarding

Pros

One thing that really stands out is how simple the interface is. I have used Wrike too and while Wrike has plenty of extra features, Asana doesn't demand nearly the same amount of time for onboarding and training.

Cons

That simplicity can be a downside in certain situations. It can be hard to track down projects when they haven't been organized under a larger umbrella project, for example.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

AS

Ajesh Singh

Health, Wellness and Fitness, 51-100 employees

Less than a year

5.0
April 2021

Top clean interface

Pros

The thing that really stands out to me is the interface. It's very user friendly and even people who are completely new to scheduling or project management can get into it without much trouble. On top of that the premium pricing feels reasonable and well justified for handling an organization's projects.

Cons

One part that can get frustrating at times is the email push notifications. It tends to send updates for every little activity which can be useful for staying informed but it also becomes a bit annoying when the messages start piling up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NH

Norman Hazlewood

Market Research, 11-50 employees

Less than a year

5.0
April 2021

Flexible tracking

Pros

Getting started with Asana doesn't take much effort since the learning curve is low so both teams and individual users can adopt it quickly and fit it into the way they already work. It handles work tracking well, lets you assign resources and supports a variety of tasks through templates that can be adjusted to match different needs.

Cons

If I had to point out anything, stronger Office 365 integration could be considered a downside though that feels a bit nitpicky. To me, it really comes down to the user or organization being clear about what they want to achieve and working within the platform's limits since no software gets every single detail perfect.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

A

Anonymous

Hospital & Health Care, 51-100 employees

Less than a year

5.0
April 2021

Team organization that really delivered

Pros

Asana was actually the first collaboration tool I used about 10 years ago and at the time it really helped me keep my team organized and on track.

Cons

After the newer updates though it started to feel more complicated and after using it for two years I ended up switching to another software that was easier to use.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

KBB

Kelly Bartle Bush

Mental Health Care, 1-10 employees

Less than 6 months

5.0
April 2021

Office workflow game-changer

Pros

Bringing on an Office Manager made it obvious pretty quickly that endless back-and-forth emails with task lists and questions just wasn't a workable system for either of us. Asana has completely changed how we coordinate and keep track of office workflow and I really appreciate how much less stressed I feel now that everything is organized within the software.

Cons

It is a bit expensive but in my opinion it's absolutely worth paying for. Having the free trial first was really helpful because I got to test it out before deciding and that made me feel much more comfortable when I finally signed up for the annual plan.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

10

SS

Suhaila Syahril

Entertainment, 500+ employees

More than a year

4.0
April 2021

Highly organized teamwork

Pros

Keeping my team's tasks and project collaboration in one place has made everything much more organized and it helps us monitor project progress percentages quickly. I also appreciate being able to set the project timeline in advance so we don't miss important due dates. Another feature I really value is the ability to handle repetitive daily tasks which has been one of the most useful parts of the software.

Cons

For more complex projects I still need another solution because this works better for basic project management and lacks features such as project budgeting and a more advanced project timeline. On top of that some of the tools are quite confusing for us and I ended up giving up on using them after trying to find workarounds even after reaching out to customer support.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

5

CM

Carolyn Medrano

Marketing and Advertising, 1-10 employees

More than a year

5.0
April 2021

Deadlines finally under control

Pros

Having due dates from lots of different tasks pulled into one combined task list has been the biggest benefit. Even when you're juggling multiple projects, using simple task naming conventions is enough to keep all those deadlines organized and manageable.

Cons

Getting started and making it stick takes buy-in across the organization. For it to really work well, everyone needs to follow the same naming and date conventions consistently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EW

Erin White

Health, Wellness and Fitness, 51-100 employees

More than a year

5.0
April 2021

Flexible task updates

Pros

Being able to set due dates, assign tasks to specific people and copy others so they receive email updates makes collaboration really convenient.

Cons

I honestly don't have any complaints about it as it's been excellent for our team and very simple to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM

Jhara McCart

Marketing and Advertising, 500+ employees

Less than a year

5.0
April 2021

Reliable task planning powerhouse

Pros

Managing projects with Asana is really easy. It works reliably both on the web and on mobile which has been a big plus. The best part is being able to organize tasks into different categories, assign them out, complete them, build teams by inviting members and set priorities for everything.

Cons

Over the time we've been using it, it has helped us improve both project planning and execution so I really don't have any major complaints about how it performs. The only small issue is that it can slow down a bit when several tasks are opened at once.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AA

Alek Anuzis

Marketing and Advertising, 1-10 employees

Less than a year

5.0
April 2021

Organized sops for team success

Pros

One of the best parts for me is being able to map out exactly how a task should be done in my business in a clear organized way and then share that SOP with my team so everyone can follow the process and stay aligned.

Cons

It's honestly hard to point to much that I dislike because it does its job really well. If I had to mention something, there is a bit of a learning curve at the start but it's fairly minor.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

DO

Deborah OMalley

Marketing and Advertising, 11-50 employees

More than a year

5.0
April 2021

company wide task accountability

Pros

It gives the whole company a reliable way to capture and share tasks so people don't forget what they're responsible for and accountability doesn't get lost.

Cons

The interface can feel a bit complex at times. When there are a lot of tasks in progress, it's not always simple to locate the right projects. It can also be harder than it should be to view the full task details or reassign the project owner after your part of the work is finished.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

LE

Lorin Eubank

Non-Profit Organization Management, 51-100 employees

More than a year

5.0
April 2021

Helpful onboarding

Pros

Back when our company rolled this out in 2019, I was one of the first people using it. The training videos were especially helpful because they explained not just the steps but the overall context of how the platform works. Now around 85% of our company uses it. There's definitely a learning curve At first but once you've spent some time with it, it gets much easier. I also appreciate that the company seems very open to feedback and focused on making the product more useful for teams.

Cons

The biggest challenge for me is still how templates interact with My Tasks. There are some limitations when it comes to organizing the My Tasks tab.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9