Anonymous
Hospital & Health Care, 1-10 employees
Less than 6 months
“Helpful timeline but information overload”
Pros
Asana is built as a project management and collaboration tool with a lot of features that can support projects of different sizes and complexity. Even the free version gives enough functionality to run a small business or smaller project effectively. One feature worth calling out is the timeline view which turned out to be incredibly useful on several occasions. The task assignment and organization tools also do a lot of heavy lifting and once the platform starts to make sense, it becomes a very flexible and versatile system with plenty of options for improving productivity and keeping workflows on track.
Cons
Rolling it out for a large international event was probably what made it feel so overwhelming for us. The to-do lists seemed endless no matter how much was completed and even with constant inbox checking, important updates and changes still slipped by. Comments turned into a tangled stream of information, with details branching off in too many directions which sometimes led to useful information getting lost or outdated information being added back in by accident. Assigning tasks was also fairly confusing when trying to make sure everything showed up at every relevant level for everyone involved. Overall, it ended up feeling confusing and added to the workload instead of reducing it, almost becoming a separate daily job of its own. I do think part of that came from the scale of the event and the number of people involved, along with the fact that the tool was newly introduced. My advice would be to begin with smaller projects, learn the system properly and only then move into more complex work. Also, while I understand It offers more depth when it comes to workflow optimization, I'm personally more comfortable with something like Trello because its visual style suits me better even if it is a bit less flexible and complex.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
6
Functionality
5
Illja Popovics
Legal Services, 11-50 employees
More than a year
“Easy task collaboration”
Pros
Creating projects is easy and the collaboration features for working on tasks are really useful. Assigning tasks or ideas and keeping track of them is also not a hassle.
Cons
The overall design still isn't perfect and the interface can feel a bit complex at times.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
9
Kyle Udelson
Marketing and Advertising, 11-50 employees
Less than a year
“Clean task organization”
Pros
Keeping tasks and to-dos organized inside each project is very easy. It also looks modern and visually appealing which makes dealing with something that could otherwise feel tedious a lot more pleasant.
Cons
There are just so many tasks to manage. If you're moving over from another platform, switching to it isn't very convenient. We came from Basecamp and had to transfer every single task one by one which was tedious and took a lot of time.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Zuhairah Abd Kadir
Internet, 101-500 employees
More than a year
“Project tracking done right”
Pros
I must say keeping tabs on project progress is the strongest part of it for me. My team usually has several projects running At the same time and tracking each one can become a real headache without the right system in place. We also use it to collaborate with clients which is really helpful since they can monitor the project directly through the software as well.
Cons
A few features are missing here and there but nothing major enough to really call out. Overall, this software performs much better for us than some of the bigger-name options on the market.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julienne DesJardins
Marketing and Advertising, 1-10 employees
More than a year
“Powerful features even free”
Pros
Even with the free plan it still offers a very good set of features.
Cons
Since it lets you create sub-tasks within other sub-tasks some of my clients occasionally lose track when tasks start branching out from the main one. I usually work around that by limiting how often I use sub-tasks with certain clients but it can still be a downside. Other than that, I don't have any issues with the functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Emilia Rata Garcia Junceda
Primary/Secondary Education, 1-10 employees
Free Trial
“Better than trello for team tracking”
Pros
Compared with tools like Trello, this one works better for me. Managing projects with our team of 8 people is pretty easy and being able to see the progress of each project and its current status helps everyone stay aligned on what they need to do at any given time.
Cons
The visual side of the platform is the part I don't enjoy. Working with Gantt blocks and editing them feels not very visual and that's actually the area where I prefer Trello. I'm also not a fan of the timeline because intermediate tasks don't show up which makes it harder to manage intermediate KPIs properly.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Byron Odhiambo
Food & Beverages, 51-100 employees
More than a year
“Task tracking that delivers”
Pros
Asana has made it much easier to organize my tasks by priority and assign deadlines clearly. The daily and weekly reminders are especially useful because they show exactly what's still pending, what's overdue and even how many days late each task is.
Cons
I'm happy with almost everything in this software. The only area where I'd like to see some improvement is adding support for a few more integrations with other tools.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Erin Alessandro
Marketing and Advertising, 11-50 employees
Less than a year
“Versatile task tracking”
Pros
Getting through each stage of a project felt very easy. The task details you can add are thorough and useful and the setup works well for any team member who needs to be involved.
Cons
One downside is that it sends out too many notifications automatically and linking it with Slack was more complicated than I expected. I also ended up getting an excessive number of emails from the platform itself.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jackie Meyer
Renewables & Environment, 1-10 employees
Less than 6 months
“feature packed free plan”
Pros
It is a big win because the free version includes a surprising number of features. It's very capable as it is and even though there are some paid tools I'd love to have, they're not necessary for using it effectively. That's been a huge help while launching my business with Asana.
Cons
One thing that seems missing is a true CRM connection within it. I looked through the integrations section for CRM options and didn't come across anything that seemed worthwhile which felt a little strange.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Chris Thomas
Marketing and Advertising, 1-10 employees
Less than 6 months
“Custom workflows that boost teamwork”
Pros
Keeping our work organized has been much better with Asana. Everyone on the team can see their tasks at a glance and that has helped us accomplish a lot more. It's also highly customizable which makes it really simple to tailor the system around how our team works best.
Cons
I've only been using it for a few months and one thing I've noticed is that the high level of customization comes with a bit of a learning curve. It takes some time to figure out which setup makes the most sense for your organization.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Elisabeth Bent
Health, Wellness and Fitness, 51-100 employees
Less than a year
“Simple project tracking win”
Pros
Using it with a team doesn't take much work at all. It's simple, focused and does exactly what you need for managing projects without a lot of unnecessary complexity.
Cons
One thing that bothers me is that users can hide boards from other teams or individuals. That may make sense for admins but overall it hurts transparency across teams. I also see it as pretty basic and no-frills which works in some cases but sometimes a few extra features would really help.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
7
Tera Shoop
Accounting, 1-10 employees
More than a year
“Reliable teamwork in real time”
Pros
Working in it every day has been a really positive experience. It gives us the tools to communicate with clients and contract workers in real time which keeps everyone aligned and makes collaboration much better.
Cons
The only thing I'd like to see is stronger built-in time tracking so we could rely on it alone instead of needing to pay for another tool as well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
kyle winder
Computer Software, 51-100 employees
More than a year
“Fantastic task tracking for teams”
Pros
Running the free version with my small team has been more than enough for what we need. It lets us keep tabs on projects, tasks and subtasks without any hassle.
Cons
There's honestly not much to complain about. The extra features I'd want are available, just locked behind the paid plan which is fair enough. The product works really well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Marketing and Advertising, 1-10 employees
Less than a year
“Powerful planning for big teams”
Pros
Asana is designed really well for project planning and task management especially in larger organizations where those tools can be fully put to use.
Cons
For smaller organizations though, the cost can be harder to justify since many of the features feel excessive and more like bloat than something they actually need.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
8
Functionality
5
Billy Sison
Insurance, 1-10 employees
Less than 6 months
“Handy task widgets”
Pros
Using the to-dos is very easy and the newer features are a nice bonus. The iPhone widget makes it simple to keep up with tasks and check daily activities at a glance.
Cons
Since I mainly rely on the mobile app, navigation can be a bit confusing at times. There seem to be multiple ways to get to the same things which makes the mobile experience feel less user friendly.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Rose Mary Pacheco
Research, 101-500 employees
Free Trial
“Frustrating to work with”
Pros
One thing that was useful was the sharing feature since it let other people see the team's progress and keep track of deadlines.
Cons
Using it was extremely difficult and overall I really didn't like it at all.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
1
Functionality
2
Zac Johnson
Telecommunications, 101-500 employees
Less than a year
“Clean layout, powerful teamwork”
Pros
Right away the clean layout makes a strong impression and I've been able to see just how much you can accomplish with it. Our team uses Asana regularly and genuinely loves it and it has played a big part in helping us stay organized and work as well as we do.
Cons
It's still an excellent product but anyone who deals with anxiety may want to be cautious unless they have enough time to fully learn it. We've used it at our company and for whatever reason, I've personally had a hard time understanding how to use it and feeling comfortable with the platform.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Tyler Oates
Consumer Services, 1-10 employees
More than a year
“Fantastic for new teams”
Pros
Getting started with Asana was incredibly quick and the layout is simple to move around in. It also lets you build out as many layers of tasks and subtasks as you need which makes it a really strong fit for teams that are just getting introduced to project management tools.
Cons
One thing I'd still like to see is the option to assign a task to two people.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sandy Chalas
Civil Engineering, 11-50 employees
Less than 6 months
“Helpful task tracking view”
Pros
Keeping tasks organized in Asana works really well. You can create tasks, track them and view the whole project as a task list which makes it easier to follow progress and keep an eye on the percentage completed without wasting time.
Cons
One thing that could be better is adding extra time to certain tasks. It would also help to have a smartphone alarm set before the scheduled time and there are moments when it doesn't work properly with Gmail.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Ricardo Franca
Arts and Crafts, 1-10 employees
Less than 6 months
“Flexible templates”
Pros
One thing that works really well in Asana is how much you can customize it to fit different projects. Setting up templates inside each project is practical and helps every team member stay on top of their tasks. It also gives good visibility into information and the quick feedback and update flow helps keep work moving.
Cons
Task buildup can become an issue especially with a very large team since it can make navigation harder and frequent updates may end up slowing down activity progress. Even though this is more of an internal workflow challenge, it would help to split tasks between those already in progress and those that have not started yet. Private notifications and reminders would also make the experience much better.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
6
Functionality
7