Total 5659 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

MM

Megan Merrick

Consumer Services, 500+ employees

Less than a year

4.0
March 2021

Top task tracking that delivers

Pros

Assigning work to different team members is really useful and the step-by-step progress tracking makes it easy to see how everything is moving along.

Cons

The biggest challenge for us was the cost since it was hard to get internal approval for the paid version instead of sticking with the free plan.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

9

Functionality

8

A

Anonymous

Construction, 101-500 employees

Free Trial

4.0
March 2021

Flexible task setup

Pros

One thing that really works well in it is how customizable it is. With workspaces, projects, sections, tasks and subtasks organizing everything and connecting related work is very easy. Setting up recurring tasks is also really useful for anything that needs to be done regularly. It also helps cut back on the number of emails and messages needed to discuss project or task details which keeps communication in one place. On top of that the calendar sync is convenient and easy to access so all assignments stay visible and it's much harder to lose track of deadlines or upcoming work.

Cons

A noticeable limitation is that it doesn't include built-in time tracking or task estimation which is disappointing. That said this can be handled with the Everhour add-on since it integrates well and lets you track hours and estimate how long tasks will take. Another issue is that the interface can sometimes slow down when there are a lot of tasks and reports in one place. Because the platform is also very text-heavy, it's fairly easy to accidentally disrupt the structure, delete a task or rename something without meaning to.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

8

Functionality

5

A

Anonymous

Market Research, 11-50 employees

Less than 6 months

5.0
March 2021

Flexible task views i enjoy

Pros

Setting up tasks and getting started is very easy and being able to switch between calendar and list views makes tracking everything especially helpful.

Cons

Recurring tasks still feel limited beyond the default options. There doesn't seem to be a way to add a custom start or end date to them and more complex schedules like having a task repeat on Monday one week and Thursday the next aren't supported right now.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

PM

Paul McTaggart

Consumer Goods, 1-10 employees

Less than a year

5.0
March 2021

Fantastic for project visibility

Pros

Asana has been an excellent tool for keeping all of our projects organized. The calendar view, along with the option to color-code each project, makes it much easier to see everything planned for the day at a glance. Being able to assign priority levels to tasks is especially helpful when several projects are running at once. It's also really useful for collaborating with coworkers on tasks, tracking progress and keeping everyone updated through notifications. Another big plus is having all documents, attachments and task-related communication stored in one place. Overall, it has been a very valuable addition for our team and has definitely improved our productivity.

Cons

The only real issue I've run into with the software is syncing the calendar view to the device I want to use. Connecting it with Google Calendar or iCloud is fairly easy but I've had trouble getting entries from my calendar to appear on my Apple Watch. That may be partly an Apple issue as much as a product itself but I still think a dedicated Apple Watch version of the mobile app would be a really useful addition. Being able to quickly check your watch for the next task or meeting would add a lot of value and save time.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

KL

Krishna Love

Hospital & Health Care, 500+ employees

More than a year

4.0
March 2021

Handy access across devices

Pros

One thing I really like is being able to use it on both my phone and my work computer. If I'm away from my PC, I can still check important messages whenever I need to. It's also really helpful that I can search the chat history and find the information I'm looking for even if I wasn't originally added to the conversation.

Cons

The mobile version of it feels a bit slow and takes a little time to load. I also wish there were an option to make video calls. Other than that, I've enjoyed using it and the available features and integrations have been very useful.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

6

JN

Jean Nuamah

Computer Software, 11-50 employees

More than a year

5.0
March 2021

Keeps every task on track

Pros

Having the ability to add full tasks helps keep priorities organized, deadlines on schedule and work completed on time, while also maintaining a clear record of finished items.

Cons

I honestly don't have any real complaints. It does exactly what I need and it's very user friendly with only minimal issues or bugs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RL

Robert Lambert

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0
March 2021

Flexible teamwork

Pros

Asana is an excellent collaboration tool that helps teams handle all kinds of work and assignments. It can feel a bit confusing at the beginning but its flexibility and wide range of features absolutely make the initial learning effort worthwhile.

Cons

That said it should not be mistaken for a full project management platform because it lacks resource management tools, scheduling and cost tracking, along with other features you might expect from that kind of software. Even so it remains one of the strongest apps for managing tasks, workflows and certain types of projects.

Rating Distribution

Ease of use

9

Value for money

5

Customer Support

9

Functionality

7

A

Anonymous

E-Learning, 1-10 employees

More than a year

5.0
March 2021

Powerful boards

Pros

It is modern and user friendly. The interface looks fantastic, it doesn't take long to learn and it manages to stay simple while still being really powerful. The Kanban boards are one of my favorite parts and the way you can nest subtasks under main tasks and even within other subtasks, makes organizing work much more flexible.

Cons

My only real complaint is that I can't view all of my assigned tasks from all of my different boards in one place.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Graphic Design, 101-500 employees

Less than a year

5.0
March 2021

Task assignment

Pros

The tool is easy to use and the notifications are really helpful too. Assigning tasks and getting them completed is simple and convenient.

Cons

There is not much I dislike about it. If I had to point out one thing, it would be that it crashes quite often and that can interrupt the workflow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MAM

Maszni Abd Manap

Entertainment, 500+ employees

Less than a year

4.0
March 2021

Helpful ticket tracking workflow

Pros

One thing that has worked really well for me with Asana is handling customer feedback and sorting it before sending it to the right department. It helps us keep track of every ticket opened by customers and monitor the progress, including whether action has been taken and when the ticket is ready to be closed.

Cons

The downside is that there still are not many integrations available to connect with this software. I especially need an integration with GitHub and have already submitted a request to the developer but there has been no response yet. That kind of integration would be very helpful for IT staff like me in managing the helpdesk between it and our current system.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

6

TH

Taha Hussain

Automotive, 500+ employees

More than a year

5.0
March 2021

Powerful task tracking

Pros

It is a simple, user friendly tool packed with features that help create and maintain a good work balance. It makes daily task tracking, team collaboration and scheduling really convenient and it also integrates well with other apps.

Cons

I haven't run into any drawbacks with it. It feels simple, lightweight and reliable and it has been working really well for what I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

TH

Taylor Hela

Marketing and Advertising, 11-50 employees

Less than a year

5.0
March 2021

Clear company-wide project visibility

Pros

Across the company the tracking tools and status updates make it really useful to get a quick snapshot of where every project stands.

Cons

It is still lacking a strong if then feature for creating and managing tasks which can make things difficult at times.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

MV

Matthew Voelkner

Automotive, 51-100 employees

Less than a year

4.0
March 2021

user friendly task tracking

Pros

The interface is user friendly and it's almost foolproof to use. It lets you create tasks easily and keep track of the work that has been completed.

Cons

It falls short when it comes to active management features. You can assign tasks and then only really see them again once they're finished, without receiving progress updates along the way.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

5

WS

william Sims

Automotive, 51-100 employees

Less than a year

4.0
March 2021

Quick updates for the team

Pros

My staff can make updates quickly which keeps things moving without much delay.

Cons

When we need to contact support for help even a simple change can sometimes take more than 24 hours.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

5

Functionality

9

A

Anonymous

Apparel & Fashion, 1-10 employees

Less than a year

5.0
March 2021

Beautiful design

Pros

Getting started with it takes almost no effort compared with most project management tools. It has a social, Facebook-like feel for handling tasks which makes it very approachable. The standout part is the design as it is minimal, attractive thoughtful and clearly built around goals.

Cons

The biggest downside is the pricing especially once you're managing a larger team since it can become one of the most expensive options out there. After using it for years, I still prefer the older version. Over time, it has started to feel more like the heavier, feature packed platforms it used to stand apart from.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

7

PQ

Paul Quiram

Higher Education, 101-500 employees

More than a year

4.0
March 2021

Handy for event task tracking

Pros

This software does not take much effort and it's pretty easy to see what you are working on and how everything is being tracked. It works especially well for events or projects that follow a checklist or shopping list style workflow.

Cons

One downside is the lack of Gantt charts. Also, the different layout options often feel like they're picked more for personal preference than actual function and it's not as strong for project management when timelines or end dates aren't clearly defined.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

6

PM

Pawel Malecki

Leisure, Travel & Tourism, 11-50 employees

Less than a year

4.0
March 2021

Flexible workspaces on the go

Pros

One thing that works really well in Asana is being able to keep multiple workspaces, like one for my job and another for personal tasks. The mobile app is also very handy since it lets me manage projects right from my phone.

Cons

The most frustrating part is how completed tasks disappear once they're marked done. After that, you can't go back and access a task that has already been completed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

KM

Kara McLean

Cosmetics, 11-50 employees

Less than a year

4.0
March 2021

Highly task tracking that delivers

Pros

Creating tasks in it is easy and it works really well for assigning work, posting updates, adding comments and keeping track of progress.

Cons

There may be a way to do it but I still haven't been able to find a view that shows the tickets I created but I can only see the ones assigned to me. Setting up subtasks also feels a bit confusing.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

KH

Kurt Hoffmann

Marketing and Advertising, 1-10 employees

More than a year

5.0
March 2021

Central hub for client tasks

Pros

Running a digital marketing agency means a constant flow of client requests and recurring monthly work and Asana has become the tool we rely on every day to keep all of it organized. It works really well as one central place where the whole team can see what's due, what's in progress and what's happening with each task instead of letting things disappear in long email threads. It has helped prevent plenty of tasks from slipping through the cracks. Over the past year, we've gotten much better at setting it up by client, with dedicated sections inside each one to track different kinds of work like items we're waiting on from the client, monthly recurring tasks and special projects. Having both the desktop version and the mobile app is also a big plus since it makes it convenient to manage work while away from the computer.

Cons

It does a really strong job on the task management side but it would be even better if budgeting and time planning were built in so we wouldn't need separate tools for those areas. It would also be useful to have a clearer way to view overall account or project status. That said there may be a workaround for some of that, like we've managed to do for other needs.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

HJZC

Humberto Junior Zamora Cortes

Marketing and Advertising, 11-50 employees

More than a year

5.0
March 2021

Fantastic dashboard

Pros

From project tracking to day to day task management, Asana covers pretty much everything a company needs. The platform is very user friendly and the dashboard, feature set and overall simplicity make it easy to navigate. I also really enjoy the look and feel of the software because it makes reviewing tasks by day, week or month very clear and organized.

Cons

The only small downside is a security feature that can get a bit annoying. Every two weeks, the platform asks you to log in again with your username and password which can be inconvenient even if it's meant to keep the account secure.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8