Banking, 51-100 employees
Less than a year
“Ascentis user”
Pros
Everything is available on one website like track all benefits, time and payroll which is great.
Cons
Ascentis software did not save information from previous years. For instance if I wanted to review or change my 401k elections, I cannot go back and see what I selected in the past.
Rating Distribution
Ease of use
10
Value for money
3
Customer Support
6
Functionality
8
Transportation/Trucking/Railroad, 51-100 employees
More than a year
“Human Resources Manager”
Pros
Everything is available in one spot and the security measures make sure that my documentation remains protected.
Cons
To be honest there is not much to say except one thing that it should have an easy to navigate portal. I feel like it is very important.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Non-Profit Organization Management, 51-100 employees
More than a year
“User friendly time coding and clock in/out”
Pros
The single-button punch in/out feature and the simple time tracking for PTO and my timesheet is something I like the most.
Cons
You might need some training to understand how to use time coding settings and categories. Later it becomes simple once you get familiar with your project codes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Non-Profit Organization Management, 51-100 employees
Less than a year
“Not a good product”
Pros
Timekeeping feature in Ascentis worked well for me. However it did not connect to our payroll system so I had to manually enter any non productive time into payroll every other week.
Cons
Customer service for Ascentis is virtually non existent. It was so minimal that I had to email the CEO and other high level executives to resolve my issues.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Non-Profit Organization Management, 101-500 employees
More than a year
“Ascentis review”
Pros
Ascentis software is highly intuitive. I use it daily to keep staff updated on all information and it also helps me track their personal details.
Cons
Ascentis software is impressive and the help desk is consistently attentive and responsive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Visiting Nurse Association, 50-99 employees
“Pretty Average!”
Pros
A good software that offers a lot of inbuilt features where employees are able to share and collaborate on documents with their management.
Cons
The system overall is a little slow. It takes a long time for the pages to load. The files are also hard to find at times.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
7
STAT Imaging Solutions LLC, 50-99 employees
“A Lifesaver!”
Pros
This is an excellent solution. The layout is simple and easy to understand for new users. The Team is also very cooperative, they helped us out and answered to our emails in a timely manner.
Cons
No complaints!
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
On-Board Services, 50-99 employees
“User friendly ”
Pros
The system is simple and easy to navigate through. The Team is helpful and cooperative.They ensure that all of the objectives are met and go over the requirements with all of the team members in detail.
Cons
The software is a bit expensive than others but definitely is worth it.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Accounting, 50-99 employees
“Recommended ”
Pros
The system is incredible! We were able to install it quickly and get everything in order. There were no problems with communication in general. It is amazing.
Cons
Just that I dont like that payroll is not integrated properly.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Cobalt, 10-49 employees
“Good staff”
Pros
The Team is Amazing at what it does! They are helpful, cooperative, and friendly. Wed send an email, and theyd respond within minutes. The software Overall is user-friendly and affordable.
Cons
Implementation was a bit complicated.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Automotive, 51-100 employees
Less than a year
“What product NOT to buy”
Pros
There is not anything positive about this product.
Cons
As I mentioned before in the cons there is nothing I liked about this product. It is not at all approachable for anyone.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Medical Practice, 101-500 employees
More than a year
“If support is important to you, go with Ascentis”
Pros
One of the standout feature of Ascentis is their support. Its very uncommon for us to wait more than one or two business days to resolve an issue or get an answer to a question. If its urgent they address the issue right away. furthermore we have a dedicated Account Manager who is highly responsive and helpful. Even when our Account Managers change, they were quickly updated about everything related to our requirements and we have not experienced any lapses in service.
Cons
Modules to some extent disorganized. We have to log into separate applications for payroll, HR and timekeeping. They are working on centralizing and web based solutions but they have not achieved that yet.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
10
Functionality
8
ABSENTEE POLLING PLACE/COUNTY CLEERK, 10-49 employees
“Innovative ”
Pros
A simple,user-friendly software that takes care of the organisations requirements. The customer team is also available 24/7.
Cons
We are satisfied,Nothing to complain of!
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Business Health Solutions / Michigan Urgent Care & Occupational Health, 11-50 employees
“Reliable software”
Pros
Communication with third party vendors is strong. The Ascentis payroll and HR systems offer a lot of functionality and value for the money.
Cons
Some of the feature are time consuming to use.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
CRRL and CCPL, 50-99 employees
“Average ”
Pros
I like that all devices are supported by this software.The system is simple and easy to use for new users.
Cons
Nothing of significance.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Prime Retail Services, Inc., 50-99 employees
“Didnt work for us”
Pros
Its a useful provider to asses an organisations success.
Cons
The system glitches from time to time.Takes a lot of clicks for a single task to complete and some of the features need to be updated to work efficiently.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
6
City of Lone Tree, 50-99 employees
“Its okay”
Pros
It is simple to use. The speed with which applicants are moved through the hiring process is an admirable feature.
Cons
It can be hard to get the system to do what you want sometimes.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Capital Core, Inc, 10-49 employees
“They Got Everything Right”
Pros
Its a simple, user-friendly software and everyone appears to comprehend the system quickly and easily. The customer support is also outstanding!
Cons
Customisation is sometimes hard and requires a lot of steps.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Cogent, Inc., 10-49 employees
“Just what we needed!”
Pros
From an administrators perspective, its quite user-friendly. The customer service is exceptional, and the system is simple to customise and operate.
Cons
Has been working fine for us so far!
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
VSC Fire and Security, 10-49 employees
“Need more features”
Pros
Its a highly intuitive and user-friendly software with excellent customer service.
Cons
Id appreciate if they introduce more features for customisation and if they can also increase the processing speed.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6