Townsend-Law, 1-10 employees
More than a year
“Predatory Company”
Pros
Calendaring functions
Cons
We've had the Assembly Legal "Essentials" tier since 2021. The interface is very difficult to operate. It is not user-friendly. It creates more busywork than anything else. After almost 5 years, I decided to make a change. When I did, I was notified that my subscription had automatically renewed for yet another "minimum term," and that I could not cancel my subscription until the end of this 12-month term. This was news to me since my monthly invoices indicate that my subscription is "monthly" and the contract I signed in April 2021 was for a minimum term of 12 months. Also, it took about five days for them to produce the original contract. Like really, you lost the contract that you're using to hold me hostage? Probably just a delay tactic. The contract, funny enough, only refers to a minimum 12-month term. Nothing about renewal. Turns out that they hide the information about their automatic renewal for a new "minimum term" in their "Terms and Conditions," which is incorporated by reference into the sales order. I consider this to be a predatory practice. I told my sales rep that I wanted to cancel, and of course they want to do a call and try to convince me to not leave. I made the mistake of answering once. The call included fake tears from the sales rep., and her saying that “she’s new.” Ma’am, you’ve been my rep for almost a year, and for that entire time you’ve ignored me. We've now been going back and forth for a week. I've said that I want to cancel several times now and it was NOT ACKNOWLEDGED until I sent a formal letter on office letterhead. -Another predatory attempt to wrangle me into another year long term. If this company had a decent product, they would not use these deceitful practices to try to lull customers into an additional term. I’m hoping that my bad experience will save someone else from these predatory and deceitful practices.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
2
Functionality
1
Machinery, 51-100 employees
Less than a year
“A Fine Innovation”
Pros
There are various ways to reward individuals.
Cons
The only drawback is that I don't have enough points to spend on my fellow coworkers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Consumer Services, 11-50 employees
Less than 6 months
“First time user”
Pros
It is fast, simple and easy to use. I also like the option to donate extra funds to a good cause.
Cons
They ask too many questions. It would be better to keep it quick and simple.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Chemicals, 101-500 employees
Less than a year
“survey Assembly”
Pros
It allows for seamless interaction between colleagues and managers.
Cons
Everything is good in Assembly. It is highly interactive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Goods, 101-500 employees
Less than a year
“Excellent”
Pros
It is easy to use and great for giving recognition.
Cons
Navigation can be challenging when I am in a hurry.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aviation & Aerospace, 500+ employees
Less than a year
“Great rewards”
Pros
The rewards aspect of Assembly is what I like the most. It creates a positive atmosphere.
Cons
What I dislike most about Assembly is that it's not a standalone login system.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Legal Services, 1-10 employees
More than a year
“lousy custoimer support”
Pros
I used to be a fan of it until Assembly legal took over the product.
Cons
Ever since Assembly Legal took over, they made some changes that don't work properly.
Rating Distribution
Ease of use
8
Value for money
3
Customer Support
3
Functionality
5
Accounting, 51-100 employees
Less than a year
“chatities”
Pros
The recognition and rewards system offers a wide range of awards to choose from.
Cons
We need additional charities to support and more options to choose from. I hope they add more charities in the future.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 500+ employees
Less than a year
“Great tool to show appretiation to a team/individual.”
Pros
It is user friendly and serves as a fantastic platform for appreciating someone or a team.
Cons
All the features are great and it is easy to navigate. No complaints!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Wholesale, 51-100 employees
Less than a year
“review”
Pros
Redeeming rewards, giving points and having visibility into company-wide activities are valuable features.
Cons
It seems like a pretty cool idea... I am glad it is here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Banking, 101-500 employees
Less than a year
“na”
Pros
It's beneficial to see what is happening within my company.
Cons
I receive too many alerts every time someone posts.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
E-Learning, 500+ employees
Less than 6 months
“Appreciate Assembly's Ease of Use”
Pros
I like how it encourages peer-to-peer recognition.
Cons
I wish we had more tokens to give.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
E-Learning, 500+ employees
Less than a year
“DeVry Review”
Pros
I enjoy being able to acknowledge colleagues who may have been overlooked.
Cons
I don't have any cons to mention at the moment. Thank you.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Professional Training & Coaching, 500+ employees
Less than 6 months
“Great way to give recognition”
Pros
So far, I have been loving the option to give recognition to my teammates and friends while also earning points myself.
Cons
There's not much I don't like about it, as I haven't used it for very long.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Education Management, 500+ employees
Less than 6 months
“I love Assembly”
Pros
It's wonderful to be able to recognize my peers for their hard work!
Cons
I wish tokens were equivalent to higher amounts of money.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
Less than 6 months
“Thank you!”
Pros
Assembly provides a wide array of excellent gift options.
Cons
It doesn't appear very intuitive. We have to scroll a lot to access a specific review.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Retail, 51-100 employees
Less than a year
“tt”
Pros
Of course, the rewards program is great, and recognizing individuals is also a confidence booster.
Cons
I have nothing I dislike. This program is all positives. How can you complain?
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Human Resources, 11-50 employees
More than a year
“Assembly Makes Employee Recognition Easy!”
Pros
This software supports flexible recognition and reward programs and is user-friendly!
Cons
The features utilized by our company are very simple and we are happy with everything so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 11-50 employees
“The software is very user-friendly with a modern approach!”
Pros
The software is laid out very naturally, making it simple to use. It feels organic, like the spontaneous social feed UX to which we are already accustomed. I appreciate that Assembly has not increased any sort of workload or complexity. It appears to have been created for modern teams, with features like the ability to include in your posts. I have discovered that the software increases team engagement and brings out the best in individual team members. Its fantastic to see how engaged employees are on the platform and how it helps us develop a more positive company culture.
Cons
They have recently gone through an internal overhaul (including rebranding), which has been a little inconvenient for us. Some employees have reported confusion since their normally used features have been misplaced, and some things have been removed altogether. They have managed to keep the overall experience still satisfactory, but my team needed to be retrained. Assembly desperately needs a darker theme that would be easier on the eyes, especially for those working night shifts.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Telecommunications, 51-100 employees
“Our staff has never been more involved in their work. ”
Pros
There are many things at which Assembly is great, but increasing employee engagement is by far its best feature. We have introduced actual prizes that are distributed most conveniently (upon completion of tasks and collaboration with colleagues, for example). Our employees have begun to hold themselves accountable for their actions and ask their seniors for advice on improving. They have increased meetings and helped each other complete their respective tasks. They value the Care Coins and are pleased with themselves.
Cons
Assembly is still quite new as a company, and so am I as a client, so I cannot definitively comment on its drawbacks. I feel that, given enough time, I will see things I cannot right now. However, what I can say for now is that the pricing is a bit inconsistent. Their pricing plans are not very efficient and are not affordable in the long run. They could introduce more pricing tiers to cater to companies of all sizes and requirements.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9