Basecamp Software

Basecamp Software Reviews

excellence-awards

Total 360 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

32%

3

Stars

6%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

B
Becca

Recreational Facilities and Services, 11-50 employees

Less than a year

5.0

“Basecamp Review”

Pros

We recently started using Basecamp to stay in touch with everyone who attended a conference. It has proven to be an easy way to communicate, share information and exchange ideas. We've been able to share files and event information seamlessly. By using Basecamp, we also avoid filling people's inboxes with emails, keeping everything related to our conference separate.

Cons

There was a bit of a learning curve when I first started using Basecamp, and I had to adjust some settings, etc.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

L
Liberty

Auto Dealership, 1-10 employees

3.0

“it works but only kinda”

Pros

Basecamp works well and offers useful features that are easy to learn.

Cons

I've experienced a lot of glitches, and despite reaching out to the help desk, nothing has changed.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

8

P
Petra

Healthcare, 1-10 employees

More than a year

5.0

“Basecamp - great for coaching, teaching purposes”

Pros

The ease of use in Basecamp extends to being able to respond to specific parts in a document. It eliminates any confusion about changes that need to be made and provides clear ways to respond.

Cons

Basecamp does everything I need for my work, so there's nothing I dislike or want to add at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N
Nora

Social Media, Advertising, Marketing, 51-100 employees

Less than 6 months

5.0

“Good tool for collaboration”

Pros

I love the fact that Basecamp consolidates everything in one place for multi-collaboration projects.

Cons

Initially, using Basecamp wasn't very straightforward for me. I found the ease of use a little confusing at first.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S
Sugam

IT, 11-50 employees

Less than 6 months

5.0

“A simple management tool”

Pros

The tool is quite simple to use and fulfills our basic needs. Even the least tech-savvy person can easily learn it. Assigning tasks, setting deadlines, uploading documents, and chatting can be done effortlessly. The streamlined interface prevents distractions and makes finding important items a breeze.

Cons

It's a very simple software and may not have all the features I look for. Additionally, it might be quite expensive considering what it offers.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

7

K
Kostadinka

IT, 11-50 employees

Less than 6 months

5.0

“Amazing software!”

Pros

I liked its simple platform and how easy it is to use.

Cons

Realtime messages and chat would sometimes lag.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H
Helena

IT, 11-50 employees

Less than 6 months

4.0

“Practical project management tool”

Pros

The ease of use is the best part about Basecamp. It takes no time at all for me to onboard my team and get them up to speed on using the tool.

Cons

The user interface feels very basic and lacks the innovation seen in tools like Asana or ClickUp.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

R
Robinson

Gambling & Casinos, 101-500 employees

More than a year

5.0

“All the good times with Basecamp.”

Pros

Basecamp organized everything for our remote work and it is something that proved to be quite beneficial for us. It showed us that physical proximity is not necessary to get work done. With Basecamp's collaborative digital workspace, we can arrange and complete our tasks while maintaining smooth communication and information sharing.

Cons

The experience with Basecamp has been straightforward so far, with no cons.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Aurie

Education, E-Learning, 500+ employees

More than a year

5.0

“Basecamp is a easy tool to keep your projects on schedule!”

Pros

The ease of use is remarkable. It's highly intuitive, and you can choose to keep it simple or explore more advanced functionality for complex projects.

Cons

The reminders for collaboration can be intrusive to my day.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

E
Eddy

Auto Dealership, 500+ employees

Less than 6 months

5.0

“Task and Document Management for a Project”

Pros

In terms of messaging, data upload and task managemen, the ease of use offered by Basecamp is great.

Cons

I found that multiple projects can sometimes be confusing, leading to issues with posting content on the wrong projects. It would be helpful to have more distinctive features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

K
Kelly

Accounting, 500+ employees

Less than 6 months

5.0

“Handy for a group setting”

Pros

Basecamp consolidates all project-related information in one place, which is incredibly convenient for someone like me who isn't naturally organized. It helps keep the entire team on the same page.

Cons

The constant emails notifying me of changes can be annoying, but they can probably be turned off in the settings.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kevin

Small Business, 11-50 employees

More than a year

5.0

“Great tool for our team”

Pros

We love the specific feature that allows us to capture project-specific information instead of it getting lost in email chaos. Searching for and recalling important information within projects is a breeze.

Cons

I wish there were more capabilities for grant charting and laying out a project timeline in a giant view.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

M
Mike

Product, 101-500 employees

More than a year

5.0

“GHF Basecamp Review”

Pros

The visibility into all tasks, assignments and critical information makes it a valuable repository.

Cons

It doesn't work as well on certain browsers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 11-50 employees

Less than a year

4.0

“Better out there honestly”

Pros

The desktop app of Basecamp is excellent for organizing files.

Cons

Figuring out user settings can be a bit of an issue in the start, but with time you get used to it.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A
Anonymous

Not Specified, 51-100 employees

Less than a year

3.0

“Review”

Pros

One thing i like is that Basecamp excels in planning compared to Trellis.

Cons

In the beginning, it was still challenging for me to use.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

4

I
Isabelle

IT, 1-10 employees

Less than 6 months

5.0

“Basecamp”

Pros

Creating workgroups for various teams is quite easy with Basecamp.

Cons

The product and UI haven't modified to embrace new versions.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

M
Murad

Product, 1-10 employees

Less than a year

4.0

“Important experience”

Pros

Basecamp offers an affordable plan for all users, along with great features. I can also sync my calendar with my work team.

Cons

The free plan should cater to a larger segment of people, but overall, there aren't many negatives.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

S
Sandip

Healthcare, 51-100 employees

Less than a year

5.0

“Awesome Services”

Pros

The thing i like the most uniqueness of Basecamp as it helps me smoothly complete my projects. The reminder option is especially beneficial in ensuring I don't forget any tasks.

Cons

I personally don't have any issues, but I think they could consider reducing the pricing of their service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Athanasius

IT, 1-10 employees

4.0

“Pricing”

Pros

It brings together a wide range of outdoor activities in a cost-effective manner.

Cons

Too many notification messages disrupt other ongoing activities.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

Less than a year

3.0

“Basecamp for Business”

Pros

Basecamp's project management services offer a wide range of customizable options for our team's needs. It seamlessly integrates into both Windows and PC environments, making it an excellent choice for in-house and remote work setups.

Cons

The visual interface is limited and sometimes feels clunky. Onboarding is not easy.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

4

Functionality

6