Total 360 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars32%
3
Stars6%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Recreational Facilities and Services, 11-50 employees
Less than a year
“Basecamp Review”
Pros
We recently started using Basecamp to stay in touch with everyone who attended a conference. It has proven to be an easy way to communicate, share information and exchange ideas. We've been able to share files and event information seamlessly. By using Basecamp, we also avoid filling people's inboxes with emails, keeping everything related to our conference separate.
Cons
There was a bit of a learning curve when I first started using Basecamp, and I had to adjust some settings, etc.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Auto Dealership, 1-10 employees
“it works but only kinda”
Pros
Basecamp works well and offers useful features that are easy to learn.
Cons
I've experienced a lot of glitches, and despite reaching out to the help desk, nothing has changed.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Healthcare, 1-10 employees
More than a year
“Basecamp - great for coaching, teaching purposes”
Pros
The ease of use in Basecamp extends to being able to respond to specific parts in a document. It eliminates any confusion about changes that need to be made and provides clear ways to respond.
Cons
Basecamp does everything I need for my work, so there's nothing I dislike or want to add at the moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Social Media, Advertising, Marketing, 51-100 employees
Less than 6 months
“Good tool for collaboration”
Pros
I love the fact that Basecamp consolidates everything in one place for multi-collaboration projects.
Cons
Initially, using Basecamp wasn't very straightforward for me. I found the ease of use a little confusing at first.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
IT, 11-50 employees
Less than 6 months
“A simple management tool”
Pros
The tool is quite simple to use and fulfills our basic needs. Even the least tech-savvy person can easily learn it. Assigning tasks, setting deadlines, uploading documents, and chatting can be done effortlessly. The streamlined interface prevents distractions and makes finding important items a breeze.
Cons
It's a very simple software and may not have all the features I look for. Additionally, it might be quite expensive considering what it offers.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
7
IT, 11-50 employees
Less than 6 months
“Amazing software!”
Pros
I liked its simple platform and how easy it is to use.
Cons
Realtime messages and chat would sometimes lag.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
IT, 11-50 employees
Less than 6 months
“Practical project management tool”
Pros
The ease of use is the best part about Basecamp. It takes no time at all for me to onboard my team and get them up to speed on using the tool.
Cons
The user interface feels very basic and lacks the innovation seen in tools like Asana or ClickUp.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Gambling & Casinos, 101-500 employees
More than a year
“All the good times with Basecamp.”
Pros
Basecamp organized everything for our remote work and it is something that proved to be quite beneficial for us. It showed us that physical proximity is not necessary to get work done. With Basecamp's collaborative digital workspace, we can arrange and complete our tasks while maintaining smooth communication and information sharing.
Cons
The experience with Basecamp has been straightforward so far, with no cons.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Education, E-Learning, 500+ employees
More than a year
“Basecamp is a easy tool to keep your projects on schedule!”
Pros
The ease of use is remarkable. It's highly intuitive, and you can choose to keep it simple or explore more advanced functionality for complex projects.
Cons
The reminders for collaboration can be intrusive to my day.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Auto Dealership, 500+ employees
Less than 6 months
“Task and Document Management for a Project”
Pros
In terms of messaging, data upload and task managemen, the ease of use offered by Basecamp is great.
Cons
I found that multiple projects can sometimes be confusing, leading to issues with posting content on the wrong projects. It would be helpful to have more distinctive features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Accounting, 500+ employees
Less than 6 months
“Handy for a group setting”
Pros
Basecamp consolidates all project-related information in one place, which is incredibly convenient for someone like me who isn't naturally organized. It helps keep the entire team on the same page.
Cons
The constant emails notifying me of changes can be annoying, but they can probably be turned off in the settings.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
More than a year
“Great tool for our team”
Pros
We love the specific feature that allows us to capture project-specific information instead of it getting lost in email chaos. Searching for and recalling important information within projects is a breeze.
Cons
I wish there were more capabilities for grant charting and laying out a project timeline in a giant view.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Product, 101-500 employees
More than a year
“GHF Basecamp Review”
Pros
The visibility into all tasks, assignments and critical information makes it a valuable repository.
Cons
It doesn't work as well on certain browsers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 11-50 employees
Less than a year
“Better out there honestly”
Pros
The desktop app of Basecamp is excellent for organizing files.
Cons
Figuring out user settings can be a bit of an issue in the start, but with time you get used to it.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Not Specified, 51-100 employees
Less than a year
“Review”
Pros
One thing i like is that Basecamp excels in planning compared to Trellis.
Cons
In the beginning, it was still challenging for me to use.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
4
IT, 1-10 employees
Less than 6 months
“Basecamp”
Pros
Creating workgroups for various teams is quite easy with Basecamp.
Cons
The product and UI haven't modified to embrace new versions.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Product, 1-10 employees
Less than a year
“Important experience”
Pros
Basecamp offers an affordable plan for all users, along with great features. I can also sync my calendar with my work team.
Cons
The free plan should cater to a larger segment of people, but overall, there aren't many negatives.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Healthcare, 51-100 employees
Less than a year
“Awesome Services”
Pros
The thing i like the most uniqueness of Basecamp as it helps me smoothly complete my projects. The reminder option is especially beneficial in ensuring I don't forget any tasks.
Cons
I personally don't have any issues, but I think they could consider reducing the pricing of their service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
IT, 1-10 employees
“Pricing”
Pros
It brings together a wide range of outdoor activities in a cost-effective manner.
Cons
Too many notification messages disrupt other ongoing activities.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
Less than a year
“Basecamp for Business”
Pros
Basecamp's project management services offer a wide range of customizable options for our team's needs. It seamlessly integrates into both Windows and PC environments, making it an excellent choice for in-house and remote work setups.
Cons
The visual interface is limited and sometimes feels clunky. Onboarding is not easy.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
4
Functionality
6