Basecamp Software

Basecamp Software Reviews

excellence-awards

Total 360 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

32%

3

Stars

6%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MA
McKaffui Aikins

Graphic Design, 1-10 employees

Less than a year

5.0

“The Master Task Planner”

Pros

The effective and consistent communication with other team members in Basecamp is admirable. The activity log allows me to quickly and easily see the interactions, allocated work, work in progress and completed tasks.

Cons

While it works well, it may not be sufficient for complicated projects. The practical design of the software's dashboard clashes with its more contemporary interface. Communicating with customers via the messaging board can be problematic as it freezes, making it difficult to send messages quickly and resulting in wasted time and incorrect message submissions.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

“Basecamp for Task Management”

Pros

It's very user-friendly, with real-time updates delivered directly to my inbox, ensuring I never miss anything important.

Cons

Sometimes, I receive way too many email updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kristen

Nonprofit, 11-50 employees

Less than 6 months

5.0

“Pretty good”

Pros

I liked how Basecamp simplifies collocation with coworkers.

Cons

It took me a little while to figure out how to use it initially.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Christie

Product, 1-10 employees

Less than a year

5.0

“Basecamp is awesome”

Pros

I believe using Basecamp is not a problem. Also it greatly assists me in my project work.

Cons

Sometimes Basecamp crashes, causing trouble when trying to save my work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Matthew

Engineering, 500+ employees

Less than a year

5.0

“Easy to use PM tool”

Pros

Basecamp is easy to use for groups of all ages. The tool allows collaboration on both PC and mobile devices while providing good visibility into projects.

Cons

I don't think it's great for calendar management and is better used alongside a dedicated calendar tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Josphat

Content Marketing, 1-10 employees

Less than a year

5.0

“Efficient Project Management Tool”

Pros

Basecamp helps me stay organized by simplifying task management, tracking progress and meeting deadlines. The centralized communication feature streamlines team discussions which eventually decreases the need of unwanted emails. Additionally, the seamless file-sharing capabilities enhance collaboration and keep all project-related documents in one place.

Cons

I've noticed that it takes new users some time to fully learn about all the features, especially if they're used to other project management tools.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 51-100 employees

Less than a year

5.0

“My P.A APP”

Pros

Basecamp seamlessly and comprehensively organizes my projects, assignments and schedules. It's like having a personal assistant that helps me create, manage, and track everything in one place!

Cons

The monthly payment is a bit high for students like me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

E
Erica

Healthcare, 1-10 employees

Less than a year

4.0

“Easy to use”

Pros

Basecamp serves as an effective messaging application. I have used it to easily interact with a team I hired for my company and the messages go straight to my email, which is a nice feature.

Cons

I believe Basecamp could be improved by offering more interactive conversations with multiple people at once.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

B
Brandon

Marketing, Advertising, 11-50 employees

Less than a year

4.0

“Basecamp - Simple and Effective”

Pros

I like that Basecamp is a simple platform that allows me to engage with my team members and easily share assets.

Cons

Sometimes, confusing emails are sent, but upon reading them, you'll realize they are just regular email reminders.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A
Amanda

Healthcare, 1-10 employees

More than a year

5.0

“Basecamp: A solid choice for project management”

Pros

I found Basecamp quite user-friendly, and so did most of my clients. Uploading files, tracking progress, and more can all be done within a single platform.

Cons

When we first joined, shortly before the switch from Basecamp 2 to 3, we experienced a lot of problems. Some of the Adminland features, such as assigning members to projects, were a little tedious.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

L
Lujean

Biotechnology, 51-100 employees

Less than a year

4.0

“Basecamp”

Pros

It's important for us to have up-to-date information readily available and Basecamp do it for us.

Cons

Everything is good. I have nothing bad to mention about this app.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

J
Jenna

Education, E-Learning, 51-100 employees

Less than 6 months

5.0

“Great Collaboration Platform”

Pros

Basecamp allows us to collaborate in real-time on the same project with a team spread across the US.

Cons

There wasn't much that I found unuseful with Basecamp - it was a great tool!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I
Isaiah

Finance, 500+ employees

Less than a year

5.0

“Basecamp review”

Pros

Basecamp is affordable compared to larger software that performs similar functions. Also the product is simple to use.

Cons

It has limited features compared to established software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

T
Testt

Marketing, Advertising, 11-50 employees

More than a year

5.0

“A Must-Have Tool”

Pros

Basecamp makes it easy to view my projects, interact with clients, have internal discussions, track to-dos and maintain organization.

Cons

The customizable project templates could be more streamlined. It would be great if I could take an existing to-do list and turn it into a templated to-do list instead of starting from scratch.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N
Newkirk

Education, E-Learning, 101-500 employees

More than a year

5.0

“Basecamp for Shared Library Platform project”

Pros

Colleagues from libraries across the state can ask questions, share experiences, and discuss the transition to a system that allows patrons to search all 50+ libraries print and online collections.

Cons

Sometimes it's difficult to find the original message in order to reply to the appropriate person's comment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

Less than a year

5.0

“Amazing task management for mobile device”

Pros

I rely on Basecamp to manage my tasks and projects, and it works exceptionally well on mobile devices!

Cons

I have no dislikes at this time. Everything has worked well for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Mitchell

Wholesale, 51-100 employees

More than a year

4.0

“Basecamp Works!!”

Pros

Basecamp is my go-to solution for keeping my tasks organized. It eliminates the need to go through countless emails to find what I'm looking for.

Cons

Basecamp excels at everything. So far, I haven't encountered any problems.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

N
Naquentta

Biotechnology, 1-10 employees

4.0

“A review on Basecamp software”

Pros

Basecamp offers a wide range of tools necessary for managing and executing tasks.

Cons

Although Basecamp is efficient, its standard can't be compared to other software like Klipfolio.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

W
WC

Education, E-Learning, 500+ employees

More than a year

5.0

“Basecamp is great for project management”

Pros

Assigning tasks to team members and tracking their progress is not an issue anymore. All credit goes to Basecamp. It's a powerful tool that when used correctly, helps maintain efficiency.

Cons

None. I think Basecamp is an amazing tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

4.0

“Base camp for work related flow”

Pros

I thoroughly enjoyed the free trial of this software, as it tremendously supported our project management efforts.

Cons

I think they provide excellent customer service support.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8