Basecamp Software

Basecamp Software Reviews

excellence-awards

Total 360 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

32%

3

Stars

6%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

H
hillary

Electricity, 11-50 employees

More than a year

5.0

“Provides a central location for all projects and tasks.”

Pros

Basecamp provides a centralized location for all projects and tasks which makes it the best.

Cons

It is somewhat expensive software...

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

A
Andres

Engineering, 1-10 employees

Less than 6 months

4.0

“Basecamp overall review”

Pros

Basecamp is easy to use and understand as it provides an interactive and perfect way for me to manage my project.

Cons

If you manage large data, you'll need to pay for storage.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Alisha

Legal, 500+ employees

Less than a year

4.0

“Basecamp - Project Management Review”

Pros

Basecamp's ease of use makes it a great collaboration tool for my team, whether we're working on legal cases or other projects. We can upload documents, track progress easily and it keeps us organized without requiring too much time for data input.

Cons

Reporting back is slightly trickier, so we usually switch back to emails or have phone calls. It's more useful for task management.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

J
Jakub

IT, 1-10 employees

Less than 6 months

4.0

“Communication platform”

Pros

The ability to upload files to the projects in Basecamp is commendable.

Cons

The interface of this application didn't appeal to me.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

D
Damien

Education, E-Learning, 1-10 employees

More than a year

4.0

“Great for project management”

Pros

I really like how Basecamp's task management is set up. It's easy to follow, and checking off items from the to-do list is simple.

Cons

It could be a bit more intuitive. When you log in and see everything that's going on, the dashboard can become a bit too crowded.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

S
Shannel

Think Tanks, 11-50 employees

More than a year

5.0

“Collaborating during remote work is made easy by Basecamp.”

Pros

Basecamp's group chatting function is quite useful as it allows us to have real-time discussions regardless of our geographical locations. It fosters productive conversations, especially during remote work, leading to excellent results. The shared dashboard keeps us informed about the tasks at hand, completed work and upcoming tasks. Sharing files and documents is simple and secure.

Cons

Basecamp has been a top-notch solution, and there's nothing not to like about it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Andrea

Marketing, Advertising, 1-10 employees

Less than a year

5.0

“Best PM Platform”

Pros

One of the best features of this platform is the ability to tag and collaborate asynchronously.

Cons

Sometimes it's difficult to find tagged items, and it feels like they can get lost.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

S
Sourav

IT, 101-500 employees

5.0

“Great tool for collaborations and Product Management”

Pros

Basecamp offers a clean and seamless interface for anyone. Task management is simple now and the customizable dashboard is fantastic. It ticks all my requirements and is well-suited for small to mid-size teams.

Cons

Managing complex projects in Basecamp can be challenging, especially without the option to add subtasks to primary tasks. It also requires further integration options.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

M
mouhssine

IT, 1-10 employees

Less than a year

5.0

“Basecamp review”

Pros

One of the things I loved about Basecamp is its professional approach to document management and its easy-to-use interface. I highly recommend it.

Cons

Everything looks good on Basecamp, except for the occasional problem of sudden program crashes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Daniel

Customer Service, 51-100 employees

More than a year

5.0

“Basecamp Review”

Pros

Basecamp is excellent for task management and it's user-friendly.

Cons

I believe the user interface should be improved.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

JA
Julius Andre

Healthcare, 11-50 employees

Less than a year

5.0

“Basecamp keeps us organized.”

Pros

The good thing about Basecamp is that it is user-friendly and perfect for first-time users. The process is not complicated, and the interface is also not complex. I became proficient with Basecamp after just a week of using it, and now it's my go-to tool.

Cons

There is no feature that allows you to see the progress of a project in real-time. You have to check each project individually, so Basecamp may work for most companies but not all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

D
Dylan

IT, 11-50 employees

More than a year

5.0

“A no brainer”

Pros

As a consultancy, Basecamp made it easy for us to keep all our projects in one place while inviting clients to view their own tickets, which keeps our developers sane.

Cons

Basecamp's simplicity is both its finest feature and its only shortcoming. Some companies have more complex workflows that require more advanced features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CJ
Carlos Jose

Auto Dealership, 1-10 employees

Less than 6 months

5.0

“Base”

Pros

Basecamp is a friendly and powerful application that works well for any kind of project.

Cons

Throughout my time using it, I found it to be perfect. No cons at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Karthik

IT, 101-500 employees

Less than a year

5.0

“Great collaboration platform”

Pros

The intuitiveness and simplicity of Basecamp make it an excellent choice.

Cons

Basecamp is opinionated in its choices to a point where it may not work for everyone. It lacks a collaborative chat feature like Slack or Teams.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

T
Theo

Retail, 1-10 employees

More than a year

5.0

“Basecamp is a great tool for ensuring complex projects get done”

Pros

Basecamp is a great communication tool for managing complex projects with multiple users compared to mass group emails. Also the ability to tag people and upload screenshots is invaluable. Even when traveling, Basecamp remains effective and efficient.

Cons

Sometimes, when projects involve multiple people and steps, it can be a bit confusing or overwhelming. I've occasionally replied to the wrong Basecamp thread.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Ana

Customer Service, 51-100 employees

Less than a year

4.0

“Basement on easy and effective work”

Pros

Basecamp makes personal and company work preparation easy, quick and understandable.

Cons

After using other tools, I think Basecamp is the one I like the most.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

N
Njoki

Printing, 101-500 employees

More than a year

5.0

“Realize projects goals with Basecamp.”

Pros

Basecamp is a resourceful work management platform that offers a wide range of project management tools. It allows us to execute and control our projects. The meetings and messaging functions facilitate smooth communication throughout the project. Basecamp's shared dashboard and workspace enhance teamwork by providing access to all necessary project information for every team member.

Cons

Basecamp has been fulfilling in every aspect. We get exactly what we need, and no feature is difficult to use.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

J
John

Research, 101-500 employees

More than a year

5.0

“Basecamp for better teamwork and collaboration.”

Pros

Basecamp keeps us connected during projects, regardless of our physical locations. It also ensures smooth information flow through real-time messaging and meetings, allowing collaboration and unified work during remote projects.

Cons

So far, there's been nothing to complain about. Everything about Basecamp has been fulfilling.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B
Benson

Public Sector, 500+ employees

More than a year

5.0

“Always true to the course, Basecamp is light to collaboration.”

Pros

Project work can be challenging, especially when team members are remote. However, Basecamp eliminates these challenges by providing a virtual workspace where everyone can meet, share information and collaborate effectively. Thanks to Basecamp, we can execute our remote projects with ease. The instant messaging and meeting tools make communication effortless and accessible.

Cons

There is nothing that I like least because all aspects of Basecamp have been performing greatly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E
Elvis

Public Sector, 11-50 employees

More than a year

5.0

“Tap into the magic of Basecamp and experience superiority in project work.”

Pros

Basecamp has become the major product for our project work. It provides us with a refined workspace where we can collaboratively work on our projects, leaving no stone unturned. The Basecamp dashboards offer clear visuals of our work progress as it ensures that things are executed according to the plan. Managing our work, including planning, monitoring, and control, has been a significant achievement since we started using Basecamp.

Cons

Our projects have achieved significant results, and Basecamp has played a major role in that. This demonstrates how effective the product has been.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10