Total 173 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

29%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

K

Kristi

Non-Profit Organization Management, 51-100 employees

Less than 6 months

5.0
January 2024

Good for project management

Pros

As a client working on a communications project with multiple teams producing various assets, I found this tool to be priceless. It streamlined the process as it brings projects and people together under one tool which allows us to map out complex tactics and timelines seamlessly.

Cons

I have no complaints about my experience using Basecamp!

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

H

Haley

Apparel & Fashion, 1-10 employees

Less than 6 months

4.0
January 2024

Not very satisfied

Pros

Customers benefit from the ease of use and a straightforward monthly pricing model.

Cons

The reports are limited, and the communication features are bland.

Rating Distribution

Ease of use

10

Value for money

4

Customer Support

6

Functionality

8

S

Stephanie

Accounting, 11-50 employees

Less than a year

4.0
January 2024

Good product but has limited features

Pros

This tool is simple and user friendly. If you're looking for something easy to use, this is it.

Cons

Adding more features and making it more visually appealing would be really helpful.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

A

Avinash

Information Technology and Services, 51-100 employees

More than a year

5.0
January 2024

Centralizes communication and project management

Pros

Basecamp has significantly improved collaboration and communication within our team and with our clients. It has proved to be an easy to use tool that has made a positive impact.

Cons

I can't find any cons. Everything seems fine.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F

Fernando

Management Consulting, 1-10 employees

Less than a year

5.0
December 2023

Best free PMS out there!

Pros

Basecamp is an excellent free project management system for personal use. And it's quite affordable for company use too! It covers all the necessary features for project management. Implementation is easy, and you can easily share documents through the platform.

Cons

The functionality is limited, as you cannot program additional functions or sequences.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

joseph

Automotive, 1-10 employees

5.0
December 2023

my honest opinion

Pros

Overall, most aspects of Basecamp were on point, although there were a few areas where improvements could be made. The information felt slightly scattered at times.

Cons

The price was quite high, and I think the layout should match the price.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Allen

Religious Institutions, 1-10 employees

More than a year

5.0
December 2023

Project management, easy for end user.

Pros

I love how easy it is to use, with simple communication flows within my projects.

Cons

I have nothing bad to say about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Henry

Real Estate, 500+ employees

Less than a year

5.0
December 2023

A software I wish I knew earlier. Basecamp has simplified my work suitably.

Pros

Basecamp has had a significant impact across departments, bringing unity in achieving targets and streamlining communication. I can easily hold group chats with my colleagues, and the best part is that I can manage everything remotely. The user-friendly interface encourages independent learning, and the customer service is excellent. I'm excited for even greater achievements with Basecamp.

Cons

The services are the best. Basecamp has proven to be reliable and secure. I am very impressed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mehran

Information Technology and Services, 101-500 employees

Less than a year

5.0
December 2023

Basecamp Review

Pros

The ease of use is what I love most about Basecamp. No technical headaches, just smooth sailing. It's like they read our minds and understood exactly what our team needs. The real-time chatting feature is awesome. We can communicate, share files and keep everything organized on message boards without any frustration. No more lost conversations or digging through emails! And the notifications are perfect. They keep us informed without confusing us, and we can customize them to our preferences. Thumbs up, Basecamp!

Cons

I just wanted to express how much I love using the platform, but I have to be honest about a couple of things. Uploading large files in the chat takes a bit too long, and watching videos on the message board is somewhat slow, even with good internet. It would be awesome if we could speed up the file uploading process and make videos play faster.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S

sercan

Electrical/Electronic Manufacturing, 1-10 employees

More than a year

5.0
December 2023

online project management and collaboration platform

Pros

This project management system stands out for its powerful yet simple usability.

Cons

The personal version is free but has limited features.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

8

S

Sam

Telecommunications, 11-50 employees

Less than a year

5.0
December 2023

Great for some users

Pros

I really liked the simple design and functionality of Basecamp. It does exactly what it's supposed to without trying to be more than that.

Cons

Basecamp wasn't as good as some other specialized tools in certain aspects. It didn't excel at chat and async collaboration like Slack, and it wasn't as effective for task management as Trello. While Basecamp could handle those functions, our team preferred using more specialized and feature-rich tools.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

N

Nikoloz

Entertainment, 1-10 employees

Less than a year

4.0
December 2023

Basecamp review after a year of using

Pros

Basecamp stands out for its simplicity and focus on essential tasks. Also you will not find it too much cluttered with all the unnecessary features. It excels in facilitating collaboration, whether it's organizing meetings, creating roadmaps, or managing projects. The mobile support, reasonable pricing, impressive hill charts, client accessibility and user-friendliness all contribute to its advantages. In a previous role where I oversaw a team of seven, I actively used Basecamp due to my passion for organization. It served as an excellent task management system, offering great visibility into task and project progress.

Cons

The downside of this product is the absence of certain features across all versions, which we found limiting. My main complaint about the platform is the complexity caused by different Basecamp versions. This poor experience led us to switch away from this product. Additionally, I am unable to remove an inappropriate comment from a parent, which is a notable limitation.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

O

Ollie

Marketing and Advertising, 500+ employees

More than a year

5.0
December 2023

Basecamp Review

Pros

Basecamp's ease of use and centralized, simple interface makes it ideal for design and creative projects.

Cons

I experienced significant lag time and found that the offline capabilities were quite limited.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

S

Shelmith

E-Learning, 1-10 employees

Less than a year

5.0
December 2023

Basecamp for Project Management

Pros

I'm a fan of all the features in Basecamp. It's user-friendly and easy to manage.

Cons

There's nothing I don't like about Basecamp. It's a nice tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lucas

Consumer Services, 101-500 employees

More than a year

5.0
December 2023

Basecamp makes project management simpler and easier

Pros

The platform is not overly complicated, and it has all the necessary functions for project management. The to-do list feature allows me to plan the entire project and track progress flawlessly. Additionally, the template function allows quick creation of new projects.

Cons

Perhaps there could be more updates with added functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0
December 2023

Best for Collaboration

Pros

The ease of collaboration, task allocation and streamlining projects is what I love most about Basecamp.

Cons

I absolutely love everything about Basecamp. However, I do wish that the user interface was a bit more friendly, especially for new users or complete beginners.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L

Loura

Professional Training & Coaching, 11-50 employees

Less than a year

5.0
December 2023

Basecamp makes your to-do list simple.

Pros

What I like most about Basecamp is how intuitive and user-friendly it is. You do not have to go through training much to learn about this product.

Cons

I honestly didn't have anything that I disliked about Basecamp.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Carlos

Design, 1-10 employees

Less than a year

5.0
December 2023

One of the best tools in this

Pros

Basecamp is a classic and one of the best project management tools available. The interface is clean, and each aspect of the software is continued to improve with each update. I highly recommend it for managing multiple tasks within a team project.

Cons

It would be helpful if Basecamp had a powerful video/image tool editor that allowed me to add notes on a production flow.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

T

Thomas

Marketing and Advertising, 1-10 employees

Less than a year

4.0
December 2023

EXCELLENT PROJECT MANAGEMENT PLATFORM if you limit notifications

Pros

It's quite easy to use and great for managing a team project.

Cons

The notifications always made me feel like my phone was constantly going off. If I limited the notifications, I felt like I might miss something important.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Anonymous

Not Specified, 500+ employees

Less than a year

5.0
December 2023

Great Collaboration Tool

Pros

The best feature of Basecamp is its ease of use. A user-friendly product is always a win-win!

Cons

I wish I could segment collaboration between groups so that only relevant information goes to each respective party.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10