Total 173 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars29%
3
Stars5%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Kristi
Non-Profit Organization Management, 51-100 employees
Less than 6 months
“Good for project management
Pros
As a client working on a communications project with multiple teams producing various assets, I found this tool to be priceless. It streamlined the process as it brings projects and people together under one tool which allows us to map out complex tactics and timelines seamlessly.
Cons
I have no complaints about my experience using Basecamp!
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Haley
Apparel & Fashion, 1-10 employees
Less than 6 months
“Not very satisfied
Pros
Customers benefit from the ease of use and a straightforward monthly pricing model.
Cons
The reports are limited, and the communication features are bland.
Rating Distribution
Ease of use
10
Value for money
4
Customer Support
6
Functionality
8
Stephanie
Accounting, 11-50 employees
Less than a year
“Good product but has limited features
Pros
This tool is simple and user friendly. If you're looking for something easy to use, this is it.
Cons
Adding more features and making it more visually appealing would be really helpful.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Avinash
Information Technology and Services, 51-100 employees
More than a year
“Centralizes communication and project management
Pros
Basecamp has significantly improved collaboration and communication within our team and with our clients. It has proved to be an easy to use tool that has made a positive impact.
Cons
I can't find any cons. Everything seems fine.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fernando
Management Consulting, 1-10 employees
Less than a year
“Best free PMS out there!
Pros
Basecamp is an excellent free project management system for personal use. And it's quite affordable for company use too! It covers all the necessary features for project management. Implementation is easy, and you can easily share documents through the platform.
Cons
The functionality is limited, as you cannot program additional functions or sequences.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
joseph
Automotive, 1-10 employees
“my honest opinion
Pros
Overall, most aspects of Basecamp were on point, although there were a few areas where improvements could be made. The information felt slightly scattered at times.
Cons
The price was quite high, and I think the layout should match the price.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Allen
Religious Institutions, 1-10 employees
More than a year
“Project management, easy for end user.
Pros
I love how easy it is to use, with simple communication flows within my projects.
Cons
I have nothing bad to say about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Henry
Real Estate, 500+ employees
Less than a year
“A software I wish I knew earlier. Basecamp has simplified my work suitably.
Pros
Basecamp has had a significant impact across departments, bringing unity in achieving targets and streamlining communication. I can easily hold group chats with my colleagues, and the best part is that I can manage everything remotely. The user-friendly interface encourages independent learning, and the customer service is excellent. I'm excited for even greater achievements with Basecamp.
Cons
The services are the best. Basecamp has proven to be reliable and secure. I am very impressed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mehran
Information Technology and Services, 101-500 employees
Less than a year
“Basecamp Review
Pros
The ease of use is what I love most about Basecamp. No technical headaches, just smooth sailing. It's like they read our minds and understood exactly what our team needs. The real-time chatting feature is awesome. We can communicate, share files and keep everything organized on message boards without any frustration. No more lost conversations or digging through emails! And the notifications are perfect. They keep us informed without confusing us, and we can customize them to our preferences. Thumbs up, Basecamp!
Cons
I just wanted to express how much I love using the platform, but I have to be honest about a couple of things. Uploading large files in the chat takes a bit too long, and watching videos on the message board is somewhat slow, even with good internet. It would be awesome if we could speed up the file uploading process and make videos play faster.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
sercan
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
“online project management and collaboration platform
Pros
This project management system stands out for its powerful yet simple usability.
Cons
The personal version is free but has limited features.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Sam
Telecommunications, 11-50 employees
Less than a year
“Great for some users
Pros
I really liked the simple design and functionality of Basecamp. It does exactly what it's supposed to without trying to be more than that.
Cons
Basecamp wasn't as good as some other specialized tools in certain aspects. It didn't excel at chat and async collaboration like Slack, and it wasn't as effective for task management as Trello. While Basecamp could handle those functions, our team preferred using more specialized and feature-rich tools.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Nikoloz
Entertainment, 1-10 employees
Less than a year
“Basecamp review after a year of using
Pros
Basecamp stands out for its simplicity and focus on essential tasks. Also you will not find it too much cluttered with all the unnecessary features. It excels in facilitating collaboration, whether it's organizing meetings, creating roadmaps, or managing projects. The mobile support, reasonable pricing, impressive hill charts, client accessibility and user-friendliness all contribute to its advantages. In a previous role where I oversaw a team of seven, I actively used Basecamp due to my passion for organization. It served as an excellent task management system, offering great visibility into task and project progress.
Cons
The downside of this product is the absence of certain features across all versions, which we found limiting. My main complaint about the platform is the complexity caused by different Basecamp versions. This poor experience led us to switch away from this product. Additionally, I am unable to remove an inappropriate comment from a parent, which is a notable limitation.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Ollie
Marketing and Advertising, 500+ employees
More than a year
“Basecamp Review
Pros
Basecamp's ease of use and centralized, simple interface makes it ideal for design and creative projects.
Cons
I experienced significant lag time and found that the offline capabilities were quite limited.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Shelmith
E-Learning, 1-10 employees
Less than a year
“Basecamp for Project Management
Pros
I'm a fan of all the features in Basecamp. It's user-friendly and easy to manage.
Cons
There's nothing I don't like about Basecamp. It's a nice tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lucas
Consumer Services, 101-500 employees
More than a year
“Basecamp makes project management simpler and easier
Pros
The platform is not overly complicated, and it has all the necessary functions for project management. The to-do list feature allows me to plan the entire project and track progress flawlessly. Additionally, the template function allows quick creation of new projects.
Cons
Perhaps there could be more updates with added functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Anonymous
Not Specified, 1-10 employees
Less than 6 months
“Best for Collaboration
Pros
The ease of collaboration, task allocation and streamlining projects is what I love most about Basecamp.
Cons
I absolutely love everything about Basecamp. However, I do wish that the user interface was a bit more friendly, especially for new users or complete beginners.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Loura
Professional Training & Coaching, 11-50 employees
Less than a year
“Basecamp makes your to-do list simple.
Pros
What I like most about Basecamp is how intuitive and user-friendly it is. You do not have to go through training much to learn about this product.
Cons
I honestly didn't have anything that I disliked about Basecamp.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carlos
Design, 1-10 employees
Less than a year
“One of the best tools in this
Pros
Basecamp is a classic and one of the best project management tools available. The interface is clean, and each aspect of the software is continued to improve with each update. I highly recommend it for managing multiple tasks within a team project.
Cons
It would be helpful if Basecamp had a powerful video/image tool editor that allowed me to add notes on a production flow.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Thomas
Marketing and Advertising, 1-10 employees
Less than a year
“EXCELLENT PROJECT MANAGEMENT PLATFORM if you limit notifications
Pros
It's quite easy to use and great for managing a team project.
Cons
The notifications always made me feel like my phone was constantly going off. If I limited the notifications, I felt like I might miss something important.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Anonymous
Not Specified, 500+ employees
Less than a year
“Great Collaboration Tool
Pros
The best feature of Basecamp is its ease of use. A user-friendly product is always a win-win!
Cons
I wish I could segment collaboration between groups so that only relevant information goes to each respective party.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10