Total 173 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars29%
3
Stars5%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Lenah
Internet, 500+ employees
Less than a year
“The ultimate project management software!
Pros
The real-time collaboration features in Basecamp are what I like the most. They allow instant team collaboration, which is crucial when working on remote projects, as it enhances teamwork and decision-making. I highly recommend Basecamp for remote project management.
Cons
Basecamp lacks Gantt chart functionality, which is an important tool for data analysts.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jordan
Music, 1-10 employees
“Great For Task Management But Poor Layout
Pros
This platform is fantastic for project management and communication.
Cons
The layout of the entire platform is poorly designed and can be confusing.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
3
Functionality
4
Gabrielle
Hospital & Health Care, 1-10 employees
Less than a year
“Keeps thing in order and on track!
Pros
It's very much organized which allows us to track who is responsible for each task and avoid duplicating efforts, while ensuring the whole team is aware of the overall progress.
Cons
There are certain documents that need to be loaded/shared, but only with specific team members. I don't like that a certain document, which is not relevant to most of the team, is visible to everyone. There should be a way to restrict access to confidential documents to a limited team audience.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Ismail
Information Technology and Services, 11-50 employees
Less than a year
“Synch project management
Pros
Basecamp provides comprehensive control for project scheduling and management.
Cons
In very large companies, there might be some areas where it lags, but overall it is doing very well.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Lucytta
Religious Institutions, 51-100 employees
Less than a year
“Fantastic Collaboration and Tasks Scheduling
Pros
Basecamp brings the team together through regular chatting. Also it makes it easy for us to schedule tasks and obtain online approvals. It also allows for tracking project milestones.
Cons
There is nothing to complain about in terms of functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joanna
Hospitality, 11-50 employees
Less than a year
“Basecamp
Pros
Simplicity and intuitiveness of the interface is something I really like about the Basecamp.
Cons
It has a lot of limitations for complex projects, which is probably the biggest drawback.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sayuj
Information Technology and Services, 1-10 employees
Less than a year
“Excellent tool for Tasks Management and Effective Collaboration
Pros
The User Friendly UI of Basecamp makes it easily accessible from any device I choose. It has helped me divide tasks among my team members, effectively manage my projects with notes, track my workflow, and collaborate efficiently with my team.
Cons
As a beginner, I find using Basecamp a bit tricky. Additionally, if I want features like more storage, I have to purchase a subscription, which is a bit pricey.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, 11-50 employees
Less than 6 months
“Basecamp is the Project Saver!
Pros
I was really impressed with Basecamp's task assignment and project tracking features. When we were in the midst of our project sprints, using Basecamp as our primary tool was the best decision we made. It provided clarity on who was assigned to which tasks and allowed us to easily track our project's progress.
Cons
My experiences with Basecamp have been nothing but positive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Austin
Non-Profit Organization Management, 11-50 employees
Less than a year
“nice product but nothing out of the ordinary
Pros
Basecamp stands out for its user-friendly interface, setting it apart from other task management software I've used. However, this simplicity sometimes means fewer options for setting up more complex projects or campaigns.
Cons
I'm not a huge fan of the interface and it feels too simplistic at times in terms of functionality.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
kwandile Mabutho
Computer & Network Security, 1-10 employees
Less than 6 months
“BaseCamp review
Pros
It assists the user in coordinating projects and fostering creative ideas.
Cons
Sometimes, when doing remote work in a far area, it slows down.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Leah
Financial Services, 500+ employees
Less than a year
“Basecamp is My Favorite Project Management Software
Pros
I love that Basecamp is accessible on mobile devices, which helps me when working remotely as I can work from anywhere. The support for unlimited users is quite helpful when we're working as a team on a project. The fact that there's no setup fee and a free trial for first-timers is really cool, especially for small businesses. The starting fee is affordable, and it's based on the required space and current projects. The larger the space, the higher the price. The task assignment feature is really helpful in keeping us on track with to-do lists and deadlines, and it has positively impacted our productivity. The user-friendly interface is a major plus. I also like the control I have over permissions as it allows me to grant and deny access according to my preferences, which keeps my data safe and secure. Basecamp is a time-saver. I rarely miss project deadlines and always finish on time because this software keeps my projects organized and consolidates all my work, such as plans and notes, in one central location.
Cons
I can't find a single negative thing about Basecamp. I'm a happy and proud user.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela
Graphic Design, 1-10 employees
More than a year
“The free versions is great and anyone and use
Pros
Basecamp requires no training for new users to jump in, view their tasks and deadlines and communicate within the project.
Cons
Managing projects across multiple milestones is very challenging compared to Asana or SmartSheet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Thomas
Entertainment, 1-10 employees
Less than a year
“Great Service!
Pros
It nicely keeps all our belongings organized in one place.
Cons
Getting into the flow was not easy, but once I learned it, it was good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Becca
Recreational Facilities and Services, 11-50 employees
Less than a year
“Basecamp Review
Pros
We recently started using Basecamp to stay in touch with everyone who attended a conference. It has proven to be an easy way to communicate, share information and exchange ideas. We've been able to share files and event information seamlessly. By using Basecamp, we also avoid filling people's inboxes with emails, keeping everything related to our conference separate.
Cons
There was a bit of a learning curve when I first started using Basecamp, and I had to adjust some settings, etc.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Liberty
Automotive, 1-10 employees
“it works but only kinda
Pros
Basecamp works well and offers useful features that are easy to learn.
Cons
I've experienced a lot of glitches, and despite reaching out to the help desk, nothing has changed.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Petra
Health, Wellness and Fitness, 1-10 employees
More than a year
“Basecamp - great for coaching, teaching purposes
Pros
The ease of use in Basecamp extends to being able to respond to specific parts in a document. It eliminates any confusion about changes that need to be made and provides clear ways to respond.
Cons
Basecamp does everything I need for my work, so there's nothing I dislike or want to add at the moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nora
Broadcast Media, 51-100 employees
Less than 6 months
“Good tool for collaboration
Pros
I love the fact that Basecamp consolidates everything in one place for multi-collaboration projects.
Cons
Initially, using Basecamp wasn't very straightforward for me. I found the ease of use a little confusing at first.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sugam
Information Technology and Services, 11-50 employees
Less than 6 months
“A simple management tool
Pros
The tool is quite simple to use and fulfills our basic needs. Even the least tech-savvy person can easily learn it. Assigning tasks, setting deadlines, uploading documents, and chatting can be done effortlessly. The streamlined interface prevents distractions and makes finding important items a breeze.
Cons
It's a very simple software and may not have all the features I look for. Additionally, it might be quite expensive considering what it offers.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
7
Kostadinka
Computer Networking, 11-50 employees
Less than 6 months
“Amazing software!
Pros
I liked its simple platform and how easy it is to use.
Cons
Realtime messages and chat would sometimes lag.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Helena
Computer Software, 11-50 employees
Less than 6 months
“Practical project management tool
Pros
The ease of use is the best part about Basecamp. It takes no time at all for me to onboard my team and get them up to speed on using the tool.
Cons
The user interface feels very basic and lacks the innovation seen in tools like Asana or ClickUp.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8