Basecamp Software

Basecamp Software Reviews

excellence-awards

Total 360 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

32%

3

Stars

6%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

OA
Oluwalonimi Agunbiade

Information Technology and Services, 11-50 employees

More than a year

5.0

“Good team communication hub”

Pros

It has been a really effective collaboration and communication tool for our company. It makes sharing updates and staying in touch with everyone much more convenient.

Cons

At times the messaging can feel a bit overwhelming and some messages seem to get lost along the way. Another limitation is that when creating groups, you cannot add or remove people afterward.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

DB
Damon Brown

Telecommunications, 1-10 employees

More than a year

3.0

“Central hub with messy threads”

Pros

The thing I like is that it keeps all our community communication together in one reliable place.

Cons

Discussion threads can become confusing especially when several conversations are happening at once.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

7

Functionality

7

JS
Jon Snow

Telecommunications, 500+ employees

Less than a year

5.0

“Clean teamwork with clear organization”

Pros

Working with others is a lot less chaotic with this tool. Our team used to rely on endless emails, scattered chat messages and we were always losing track of where things were stored. It keeps things simple and doesn't try to cram in too many features and honestly that simplicity is exactly why it works so well.

Cons

At times though it can feel a little too stripped down. When you need more advanced tracking or custom ways to view your work, you start to run into limits. You pretty much have to use it the way it's built, instead of the way you might prefer to work.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

DP
Derrick Pruett

Education Management, 500+ employees

More than a year

5.0

“Team collaboration made better”

Pros

This one has completely changed the way we handle team and project management. It has worked really well for us and the platform is very user friendly which makes it simple to use every day.

Cons

Ever since we started using it, everything has been running well. Whenever we need help, the customer support team has been there to work closely with us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

ZS
Zoe Sobeck

Education Management, 500+ employees

More than a year

5.0

“Worth every penny”

Pros

Right from the start its pricing felt well worth the cost. The platform is very user friendly and the support team has maintained a really good relationship with us as well.

Cons

At one point we ran into some lag after rolling it out across our organization but customer support stepped in and helped us resolve it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

MR
Morgan Raska

Education Management, 51-100 employees

Less than a year

5.0

“Team collaboration that delivers”

Pros

Working with our team and our requestor/client is really easy in it and it keeps collaboration moving well. It also helps that it's an established company with plenty of resources behind the platform.

Cons

One downside is that management has made certain things harder for users than they need to be. There was also a period when the subdomain address stopped working which seriously interrupted some of our work.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

MN
Moji Norozi

Education Management, 11-50 employees

More than a year

4.0

“user friendly project updates”

Pros

It works really well for scheduling meetings and sharing recent progress updates in our lab. The interface is very user friendly which makes it simple to keep everyone on the same page.

Cons

One big drawback is that two people don't seem to be able to edit the same draft at the same time and that's a major limitation.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

JG
Joy Gulley

Design, 1-10 employees

More than a year

5.0

“Teamwork with ROI boost”

Pros

Bringing project management and team collaboration into one place with it has really helped our teams work better together which has improved performance and ultimately delivered a higher ROI. Also it is nice that it offers a fully free version even though I ended up upgrading to the pro tier.

Cons

Since I began using it, I haven't run into any bugs on my end.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AP
Ademir Pavan

Automotive, 51-100 employees

Less than a year

5.0

“Easy dashboard with reliable sharing”

Pros

Getting around the dashboard is very easy and moving between the menus, tools and features makes it simple to find exactly what I need. File sharing and uploads are a big part of my daily work and it handles them really well without any hassle.

Cons

I am not really a fan of the reporting tools. There aren't many customization options available and it seems like you can only use the default template.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CL
Capucine Letellier

Real Estate, 1-10 employees

Less than a year

5.0

“Easy project organization hub”

Pros

Basecamp is quick to get the hang of and pleasant to use day to day. The interface is user friendly and its many features make it really useful for managing projects as well as internal organization.

Cons

The downsides are mostly tied to the software's limitations such as customization is fairly restricted some features can feel insufficient for handling more complex projects and there's no automation.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

TS
Travis S.

Non-Profit Organization Management, 51-100 employees

Less than a year

5.0

“Team collaboration done right”

Pros

It gave us a full featured, layered project management system that helped our in-office and remote team members stay connected and work together much more efficiently.

Cons

With a project as large as ours, the learning curve felt pretty steep for some of the less technical people on the team.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

GS
Glory Sherin

Information Technology and Services, 1-10 employees

Less than a year

3.0

“Easy navigation with rigid templates”

Pros

Getting around the project tools is very hassle free and the navigation is simple enough to make the overall experience amazing.

Cons

The downside is that it only offers the built-in template and there's no way to customize it.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

AK
Arshpreet Kaur

Retail, 500+ employees

More than a year

5.0

“Clean layout with focused workflow”

Pros

Navigating between sections feels really natural thanks to the clean interface. It helps keep attention on the right priorities by displaying and organizing important tasks in a clear, accessible way.

Cons

A few features are tucked away so we needed some help locating them especially things like custom dashboard views and notification settings.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

AS
Abu Subhan

Medical Devices, 500+ employees

More than a year

5.0

“Fantastic updates with file sharing”

Pros

Using it has been really easy and it makes it simple to keep track of updates as they happen. The upload and file storage features work extremely well and setting up access for users across different companies is also very convenient.

Cons

Navigation could be a little more user friendly but that's honestly just a minor nitpick on my part.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

JT
Joseph Traub

Retail, 101-500 employees

Less than a year

5.0

“all in one team collaboration”

Pros

It comes with a full set of tools for managing tasks, sharing files and chatting directly with the team.

Cons

I tried to work out how to customize the file-sending reports but I couldn't manage it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SS
Sam Stokes

Telecommunications, 11-50 employees

More than a year

4.0

“Clean design that delivers”

Pros

The overall design and functionality felt well thought out. It stayed out of the way while I was working and when the setup matches your team's style, it really does its job well and delivers on what it's meant to do.

Cons

In the end, it just wasn't the right fit for our team. We were looking for quite a bit more functionality especially more advanced chat features and greater flexibility in the way we work.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

7

Functionality

7

AA
Akintayo Akinkunmi

Automotive, 11-50 employees

Less than a year

5.0

“Fantastic team communication hub”

Pros

This has been a really amazing way to keep communication flowing and share information with the team. It also makes project management much easier especially when it comes to tracking tasks and knowing exactly when things are due. I really love using this software.

Cons

The only downside is that it can feel a little overwhelming when you're new to it since the interface has a lot going on at first.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

LG
Laura Giacobbe

Individual & Family Services, 51-100 employees

More than a year

5.0

“top team coordination hub”

Pros

It gives us an excellent digital workspace packed with communication tools so sharing information and collaborating throughout projects feels very natural. The project dashboards are simple to navigate and give us a clear, real-time view of everything happening across our work. Its project tracking tools are also very accurate which helps us see exactly how close each project is to completion. On top of that the task manager does a really good job of helping us organize and prioritize tasks during each project.

Cons

Using it has been a genuinely positive experience and I can honestly say I have not run into any issues with it. Everything about it fits well with what our team needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

MC
Melissa Conrad

Program Development, 1-10 employees

Less than a year

5.0

“user friendly with simple upkeep”

Pros

I find it pretty easy to use and keeping everything maintained didn't take much effort either.

Cons

At the same time it felt a bit outdated and could really use more features.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

KB
Kristen Brady

Marketing and Advertising, 1-10 employees

Less than a year

5.0

“Team communication made simple”

Pros

Basecamp gave our team a simple way to stay in touch and communicate with coworkers.

Cons

I honestly cannot think of anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9