BigTime Software Reviews

Pros

It really does everything for me as I use it for project management, time tracking, expenses, resource allocation and finances. Also it is fairly easy to use. Plus, it integrates well with WIP tracking and other programs. The 24/7 chat support is a huge help too as they are always available, friendly and quick to answer any questions I have.

Cons

The mobile app features are very limited and often freezes. Other than that I have not found anything else that I dislike about BigTime.

Pros

I find it really useful for tracking time and keeping an eye on tasks. It helps me stay on top of deadlines and gives me a clear view of what my team is working on. The best part is that I can generate weekly and monthly timesheets, making it easy to review productivity and manage schedules efficiently.

Cons

I honestly can't find anything to dislike about BigTime. It's the perfect mix of everything I need.

Pros

It is the best choice for project teams, especially those in professional services. It pretty much covers everything from time tracking to project management, expenses, financials and resource allocation. What stood out the most for me was the resource allocation feature. It made a huge difference by letting me handle my usual engineering tasks while still being able to support professional services without any hassle.

Cons

Project management and billing software are not typically within my expertise so it took me some time to learn everything about BigTime. However I eventually found it quite easy to use and there's nothing specific that I disliked.

Pros

BigTime is very easy to use, and teaching my coworkers how to navigate it was also a simple because of its simple design. On top of that, they provided us with helpful materials that made learning the software even easier.

Cons

We found it quite expensive and many others might think the same. And the plan we could afford didn't include a lot of the features we really needed, so we ended up having to cancel some lower-priority projects just to make the most out of it.

Pros

BigTimes user friendly approach and dedicated team have made time entry and project tracking a simple task for us though the initial setup process took a lot of our time.

Cons

Getting through data conversion and setting up the system took a lot of time as mentioned before. And even though It wasn’t the quickest process, but it was necessary to get the system working at its best.

Pros

Not only is it user-friendly, but its help desk service is also top-notch. I had a Zoom session with Brittany U. to go over an issue, and with her help of we able to sort it out quickly. And the support team is always quick to respond or at the very least, they get back to you pretty fast.

Cons

Not all the features are easy to use unless they are explained in detail. Also I was wondering if there's a way to add files or links to external files to a project? It does not seem like thats possible for now.

Pros

Bigtime has the option to sync with QuickBooks and it is something that turned out to be a game changer for us as it is really helpful for checking data. We can also use the sync feature to set up projects in BT before they're at the billing stage and keep track of them until we officially get the project. Also the software we now use for all-time tracking and billing is quite simple for both employees and contractors to use, and it's really flexible and versatile. As for the support team, they have been amazing. They are responsive, thorough and always get back to me quickly with answers to my questions.

Cons

The main problem we often run into is that the QuickBooks sync doesn't always work as it should. The tricky part is, it's hard to tell whether the issue is with BigTime or QuickBooks.

Pros

The customer support rep was really quick to respond and helped me work through the issue. They even offered to jump on a call to walk me through everything step by step.

Cons

At times the platform feels a bit repetitive, which makes it hard for me to pinpoint and fix specific issues.

Pros

BigTime offers a great set of tools even though some are not needed or useful to my business. Plus it simplifies time tracking and billing for both our employees and contractors.

Cons

Some features aren't as intuitive as I like, which ends up making me spend more time on tasks or making changes.

Pros

From tracking time and expenses to billing and managing resources, Bigtime has made everything about my job so much easier and more organized.

Cons

I feel like it would be really helpful if they offer better guidance or more detailed tutorials to make setting up and using the platform.

Pros

What I really like the most is how easily I can track the exact time spent on each project. It is something that made a huge difference in helping me stay on top of my tasks and boost my productivity.

Cons

So far, I haven't really had many complaints. But one thing I think could be better is the integration with other tools and software I use for my business.

Pros

BigTime features are really amazing. Plus the support staff is always ready to help. And I was especially impressed by Tyler's technical know-how and his patience in solving all of my issues.

Cons

Billing clients the way architects was quite complex, but it's gotten easier each month. Also I did run into a few issues with using their email system for sending invoices. Plus, the knowledge base could be a little more user-friendly and easier to search.

Pros

Tracking and analyzing current projects is simplified with BigTime. Enhanced analysis features could be a valuable addition.

Cons

A desire for deeper analysis features and guidance.

Pros

Integration with QuickBooks and easy time tracking are standout features although invoice customization could be more extensive.

Cons

Challenges with invoice customization and syncing issues with QuickBooks.

Pros

BigTime offers a comprehensive set of features for time tracking expense tracking and billing with forecasting and utilization tools. However there are minor idiosyncrasies and challenges in reporting.

Cons

Minor idiosyncrasies feature interactions and reporting challenges exist.

Pros

BigTime provides a broad array of tools for effective project planning tracking and management. However some advanced features require a learning curve.

Cons

Learning curve associated with advanced features.

Pros

Streamlined time and expense tracking invoicing and client activity tracking for remote consultants.

Cons

Taxation issues for Canadian users and limited invoice PDF template options.

Pros

BigTime aids in accurate time tracking invoicing budgeting and software integrations.

Cons

Initial challenges during integration.

Pros

BigTimes ease of use and the support from sensitive content hidden have greatly improved workflow efficiency. However staff training guides could enhance the onboarding process.

Cons

The absence of staff training guides for nonadmin users and some navigation issues in the admin training portal.

Pros

The support provided by [sensitive content hidden] has been invaluable. Whenever I reach out for assistance, he takes the time to ensure that my concerns are addressed and that I have a clear understanding of how to proceed correctly.

Cons

It would be beneficial to have a training guide available for staff members. While the admin training portal is useful, it is limited to administrators only. It would be ideal to have the ability to monitor my staffs progress through training.