Total 499 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

6%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

L
lisa

Accounting, 1-10 employees

5.0

Invoicing Made Easy

Pros

Efficient time and billing tracking with seamless invoicing and QuickBooks syncing.

Cons

Challenges in designing custom reports.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

M
Mitchell

Biotechnology, 11-50 employees

4.0

Good Implementation Some Promised Features Missing

Pros

The implementation process was remarkable closely resembling a team members support. However the platform fell short of certain promised features.

Cons

Some features didnt meet the sales pitch expectations.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

S
Samuel

Architecture & Planning, 1-10 employees

5.0

Effective Project Budgeting and Time Tracking

Pros

BigTimes dashboard facilitates tracking multiple jobs and hours against budgets. Time tracking is simplified and quick.

Cons

Minor issues with integrating Quickbooks.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

B
Brandy

Construction, 11 - 50 employees

5.0

BigTime: Simplifying Project Management

Pros

BigTime offers a highly user-friendly experience, making it extremely easy to use. It allows users to effortlessly add hundreds of active projects at a time, streamlining project management tasks.

Cons

One drawback is the calculation of daily hours, as it can be easy to overlook and miss having the correct number of hours recorded, particularly distinguishing regular hours from overtime.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SK
Shamus K.

Architecture & Planning, 11-50 employees

4.0

The biggest asset we have!

Pros

My time with BigTime has been filled with incredible highs and surprisingly shallow lows. Before BigTime, I was using outdated software, and the transition to Bigtime was seamless and effortless. There are so many features that it can be overwhelming at first, but once you get used to the platform it can be incredibly useful. The customer service is top-notch, and they are always willing to help you out with any issues or questions you may have.

Cons

I wont say the software is perfect. There are definitely some areas that could use improvement, such as the user interface, which can sometimes be a tad clunky and unintuitive. The project management features also arent as robust as I would like them to be.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

K
Kimberly

Civil Engineering, 11-50 employees

4.0

Responsive Customer Support

Pros

Seamless integration with QuickBooks easy time tracking and efficient utilization tracking. However invoicing posed some challenges.

Cons

Invoicing complexities and limitations.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

V
Veronica

Information Technology and Services, 101-500 employees

5.0

A UserFriendly Start with Big Time

Pros

BigTime offers a userfriendly experience and intuitive navigation.

Cons

No major concerns as a new user.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

H
Hayward

Computer Software, 11-50 employees

4.0

Functional but Needs UX Improvements

Pros

The interface is relatively straightforward and it supports time review and approval with a decent mobile app.

Cons

The user experience requires enhancements and reporting without integrations is limited.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

MR
Mizanur Rahman

Marketing and Advertising, 1-10 employees

5.0

A Valuable Tool for Our Business

Pros

BigTime offers a comprehensive range of features for time tracking project management expense tracking billing and reporting. They provide excellent customer support.

Cons

The mobile app version has limited features compared to the desktop version and customization options for reports are restricted.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

D
Dawn

Accounting, 11-50 employees

5.0

Effective Time and Billing Solution

Pros

Time and billing tracking invoicing budgeting and software integrations have been instrumental. Some initial integration issues were resolved through diligent support.

Cons

Initial integration challenges.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

D
Darlene

Accounting, 1-10 employees

5.0

TimeSaving with BigTime

Pros

BigTime streamlines time tracking by client and project simplifies invoicing and syncs efficiently with QuickBooks.

Cons

Designing custom reports can be challenging and guidance in this area is desired.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

J
Jitendra

Higher Education, 1001 - 5000 employees

5.0

BigTime: An Interesting Time-Tracking Solution

Pros

I recently had the opportunity to try out BigTime, and I found its time-tracking features to be highly powerful. It enables me to easily monitor additional hours, extras, and other essential data. The platforms configurable reports allow us to generate detailed statistics on project progress, resource allocation, and other crucial data points.

Cons

One aspect that Im not particularly fond of in BigTime is its pricing, especially for smaller companies or individuals who may not require all the advanced capabilities. I have also encountered issues with inaccurate invoicing and unexpected expenses. Additionally, concerns have been raised about customer service, including slow response times and unhelpful staff.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

TF
Tara F.

Marketing & Advertising, 51-100 employees

5.0

Everything We Needed

Pros

BigTime has been such a great help to our team. The features are comprehensive and the customer service is always willing to help out when we need it. We have found that its great for tracking time, managing resources, and creating financial reports. Its also been a great tool for our team to collaborate on projects.

Cons

The only real downside is that the software can be a bit expensive compared to other platforms. But you do get what you pay for in terms of features and support. I would also like to see some additional features like integration with other popular business applications.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

MG
Mark G.

Consulting & Services, 1-10 employees

4.0

A Life Saver

Pros

BigTime has definitely made my life a lot easier. I needed to find a comprehensive project management tool and BigTime was the perfect solution for me. Its allowed me to better track time, collaborate with my team, and manage resources. The customer service is also second to none and I always get quick and helpful responses when I have any questions or issues.

Cons

The only downside that I can think of is that the software can be a bit complex at times. For example, I was trying to use BigTime to sync with QuickBooks but it took me a bit of time to figure out how to successfully do it.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

K
Ken

Construction, 1-10 employees

5.0

BigTime Review

Pros

Over the course of more than two years of daily use I have found BigTime to be a valuable tool for our construction business. It efficiently handles many project management and time tracking tasks we require and the support is consistently responsive.

Cons

It would be more convenient if we could access our billing rate schedule in a centralized location instead of navigating through individual staff data tabs.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

W
Wilfried

Telecommunications, 51-100 employees

5.0

BigTime A Telecommunications Perspective

Pros

Having used BigTime daily for over two years Ive come to appreciate its ease of mastery and its ability to enhance the management of our business projects. It offers excellent customization and integration with Quickbooks which is incredibly useful for our needs.

Cons

However there have been some challenges with invoice management as it doesnt always function as expected.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

K
Krishna

Hospital & Health Care, 500+ employees

4.0

BigTime A Health Care Perspective

Pros

Our transition from Excel timesheets to BigTime was seamless thanks to excellent assistance and a straightforward program. The mobile application is particularly beneficial for our field staff making time and expense tracking a breeze.

Cons

Although adjusting our invoicing system can be challenging the responsive support from the BigTime team has been instrumental in overcoming these challenges.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

M
Mahmoud

Market Research, 500+ employees

5.0

BigTime A Market Research Perspective

Pros

BigTime has proven to be a very useful software with an intuitive interface. It simplifies the management of custom reports and significantly aids in payment processing.

Cons

While there are no major issues with the software having more customizable fields would be an improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

A
Assimi

Telecommunications, 500+ employees

4.0

BigTime A Telecommunications Perspective

Pros

BigTime is a fantastic software that greatly facilitates payment processing. Its userfriendly and easy to navigate.

Cons

The pricing could be more competitive but its not a significant drawback.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

R
Richard

Information Technology and Services, 101-500 employees

4.0

BigTime An IT Services Perspective

Pros

BigTimes powerful time tracking feature ensures that we are always punctual for meetings. The support team has been immensely helpful during the software deployment.

Cons

The software has some limitations when it comes to billing options and we hope for future updates to address this.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8