Total 583 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

GA

George Arthur

Bitrix Group, 101-500 employees

Less than 6 months

1.0
November 2025

I invested $766,000 with a trading platform that later refused to release

Pros

I invested $766,000 with a trading platform that later refused to release both my deposit and profits. After seeking help, I contacted a recovery specialist, Mrs. Olivia, and provided the necessary details. Within three days, she successfully helped me recover my funds.

Cons

I invested $766,000 with a trading platform that later refused to release both my deposit and profits. After seeking help, I contacted a recovery specialist, Mrs. Olivia, and provided the necessary details. Within three days, she successfully helped me recover my funds.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

M

Miles

Biotechnology, 51-100 employees

3.0
December 2023

Appointment

Pros

I utilize it for tracking time and scheduling appointments.

Cons

The system sometimes become quite hard to understand due to its extensive range of services.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

T

Tameem

Real Estate, 51-100 employees

More than a year

5.0
December 2023

My favorite CRM

Pros

I have experimented with several CRM platforms but Bitrix34 is the one I ultimately chose.

Cons

In case of a connection issue there is a risk of losing unsaved updates.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

CR

CARLOS RODOLFO

Computer Hardware, 1-10 employees

4.0
December 2023

monitoring of the employees with Bitrix34

Pros

Bitrix34 is well-suited for larger organizations as it can adapt to the company's needs and various departments.

Cons

One drawback of this tool is its lack of widespread recognition in the market resulting in limited usage and unawareness of its numerous benefits.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

10

J

Jarotho

Consumer Services, 51-100 employees

Less than a year

5.0
November 2023

Bitrix28 is a good platform

Pros

The impressive array of options, tools, functions, and more within Bitrix28 is noteworthy. This all-in-one software allows for personalized customization, making it an absolutely fantastic product. Its versatility in usage stands out, marking it as exceptional software.

Cons

The implementation of Bitrix28 proves to be demanding; over 10-11 months, we struggled to maximize the software, missing out on various tools and options provided.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Ali

Oil & Energy, 500+ employees

More than a year

5.0
October 2023

Advancing in collaboration and project management with Bitrix28.

Pros

Bitrix28 has consistently proven to be a dependable and effective solution for our collaboration needs, especially in project settings. The outstanding support we receive reflects the team's commitment to swiftly resolving any issues. The software's features, including video calls, online meetings, and instant messaging, make communication during projects seamless. Additionally, Bitrix28 excels in keeping our files secure.

Cons

Bitrix28 presents challenges in user-friendliness initially, necessitating training to fully exploit its features effectively.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

H

Huthayfa

Marketing and Advertising, 11-50 employees

More than a year

5.0
October 2023

Bitrix28 is the best thing happened to me at work

Pros

Every facet of Bitrix28 contributes to an outstanding experience, simplifying work processes and enhancing overall productivity.

Cons

There's nothing to criticize about Bitrix28. I consider it a crucial asset for any business.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

J

John

Research, 101-500 employees

More than a year

5.0
October 2023

Mastering the art of collaboration in project management with Bitrix28.

Pros

Bitrix28 provides us with a significant advantage in project management, fostering collaboration by bringing everyone together under one roof. Communication channels, such as instant messaging, video and audio calling, and file sharing, ensure everyone stays updated. The user-friendly dashboards offer a unified view of projects, aiding in tracking progress and pending tasks.

Cons

Bitrix28 is a straightforward and trouble-free product, delivering a flawless user experience without encountering any issues.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

C

Cristopher

Environmental Services, 1-10 employees

Less than 6 months

1.0
October 2023

I would never do business with this company unless you want to get ripped off.

Pros

While Bitrix28 appears promising initially, offering a versatile platform for various business needs, there are concerns about false advertising.

Cons

Management concerns arise as they direct users to unreliable global channel partners, resulting in monetary disputes and a strict no-refund policy.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

6

Functionality

6

AJ

Andres J

E-Learning, 1-10 employees

More than a year

5.0
October 2023

An interesting CRM/Intranet Alternative

Pros

The remarkable features of the free tier and the concept of an expanded CRM and Intranet set Bitrix28 apart in its category. It stands out as a tool covering numerous bases, unlike any similar tool encountered.

Cons

Despite the advantageous array of features in Bitrix28, navigating them can be overwhelming, requiring time to fully comprehend and utilize.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Abel

Hospitality, 1-10 employees

Less than 6 months

5.0
October 2023

Avis bitrix28

Pros

Bitrix28 streamlines project management, allowing for a reduction in working time and enabling closer interaction with clients through simple and user-friendly software.

Cons

Bitrix28 faces competitiveness challenges due to its elevated cost compared to alternative solutions.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

M

Merix

Glass Ceramics & Concrete, 11-50 employees

Less than a year

5.0
October 2023

Docs management

Pros

Bitrix28, serving as a unified workspace, facilitates document creation, editing, and sharing in one place, ensuring real-time collaboration on documents and files.

Cons

On a positive note, I appreciate Bitrix28 for its online clock, enhancing task management. I have no dislikes, as the software effectively helps me achieve my goals.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

L

Lamine

Investment Banking, 500+ employees

Less than a year

5.0
October 2023

Bitrix28 review use

Pros

Bitrix28's functionalities are efficient, allowing seamless task management and saving significant time. The commendable customer service consistently provides effective solutions.

Cons

While Bitrix28 is good, ongoing efforts focus on continual improvement.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

ER

Eudys Rafael

Entertainment, 1-10 employees

5.0
October 2023

Driving the efficiency and growth of my business.

Pros

The ability to schedule meetings, conferences, and collaborate with colleagues in real time within Bitrix28 has significantly elevated our communication and overall productivity.

Cons

It took some time to acquaint myself with all the functionalities in Bitrix28 and maximize their potential to the fullest.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

M

Muhammad

Market Research, 11-50 employees

5.0
September 2023

Review Bitrix24

Pros

Bitrix24 has significantly improved our ability to communicate effectively with existing and potential clients helping us stay organized in our conversations.

Cons

The mobile apps functionality is somewhat limited. While Bitrix offers a wide array of features it would be more userfriendly if these features were presented in a more straightforward layout.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 11-50 employees

3.0
September 2023

Tried it moved on...

Pros

Initially Bitrix24 looked promising with its fresh and inviting appearance as well as reasonable pricing.

Cons

However as I continued to use it I realized that its not as smooth as expected. There were several backoffice issues messy settings and an unexpected price increase after the first year along with privacy concerns.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

8

Functionality

6

ER

Ed Ricks

Fund-Raising, 1-10 employees

5.0
September 2023

Managing Time

Pros

Bitrix24 is exceptionally responsive to information requests for project planning and task organization especially when supported by a certified partner.

Cons

While I primarily use the software for project planning and task organization it serves me well in creating roadmaps and managing tasks.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

B

Brenna

Hospital & Health Care, 500+ employees

5.0
September 2023

A great way to communicate within a large nationwide company

Pros

Bitrix24 is a comprehensive solution that serves as a onestop shop for me and my colleagues in our nationwide company. It has significantly streamlined our document management protocols guidelines and communication making it an invaluable tool.

Cons

There are times when the abundance of folder options can make it a bit challenging to quickly locate the specific item youre looking for.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

H

Henri

Marketing and Advertising, 1-10 employees

5.0
September 2023

Bitrix24 Review

Pros

One of the standout features of this project management software is the inclusion of a messaging function for video calls which greatly enhances communication.

Cons

The abundance of functions can make it a bit challenging to grasp the full potential of the software and it can be overwhelming at times.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

L

Liliane

Mechanical or Industrial Engineering, 11-50 employees

4.0
September 2023

Bitrix24 my best tool

Pros

I absolutely adore everything about this software because its incredibly userfriendly and straightforward. It has been a timesaving marvel for managing and organizing my tasks efficiently. Moreover it simplifies website creation which is a fantastic bonus.

Cons

On occasion I do run into some navigation issues that can be a bit frustrating.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

A

Alvin

Information Technology and Services, 1-10 employees

5.0
August 2023

Bitrix24 Review

Pros

Bitrix24 has made my workflow experience incredibly seamless providing a significant boost to productivity.

Cons

So far I have not encountered any issues and my experience with the software has been amazing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

S

Saskia

Restaurants, 500+ employees

5.0
August 2023

Solution for Effective Project Management

Pros

Bitrix24 has proven to be a valuable tool for our marketing team streamlining communication and enhancing our approach to customer service. The setup is simple and the program is easily integrated with other tools making it highly adaptable.

Cons

While the functionality is excellent the color scheme and landing page could benefit from a more appealing design.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

R

Rodrigue

Civil Engineering, 51-100 employees

5.0
August 2023

A powerful CRM for your company

Pros

Bitrix24 boasts a highly dynamic interface that allows for workgroup creation website and online store design data integration into the CRM and efficient task automation. It also supports file import and export.

Cons

Due to its extensive feature set the initial learning curve can be somewhat long and laborious.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

ML

Magdalena Lidia

OutsourcingOffshoring, 500+ employees

4.0
August 2023

Its a treasure in cooperating with clients

Pros

Bitrix24 makes it easy to call and email clients record phone calls for later reference and manage client interactions efficiently.

Cons

It can be too sensitive at times altering the way clients are presented in the system.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

B

Bennett

Financial Services, 51-100 employees

5.0
August 2023

Online Time Clock Bitrix24

Pros

Bitrix24 offers realtime file sharing team collaboration and robust task and project management tools in one centralized repository.

Cons

Over the period Ive used Bitrix24 Ive been pleased with how the vendors technical team promptly responds to our queries whenever issues arise.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

E

Eduardo

Marketing and Advertising, 1-10 employees

5.0
August 2023

this is the all-in-one solution for efficient business management

Pros

Enabling automation of numerous business processes, Bitrix28 saves valuable time and resources.

Cons

The user interface can be confusing and challenging to navigate.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0
August 2023

Great Free Version and Powerful Potential

Pros

Seamless integration and impressive scalability made Bitrix28 easy to adopt in my business. Despite enjoying its use, I believe there's room for improvement in the user interface flow. It's worth a trial before deciding on adoption.

Cons

The cost of additional features was somewhat high for the situation, despite the exciting capacity and integrations available.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

C

Cassidy

Information Technology and Services, 51-100 employees

More than a year

5.0
August 2023

Every company must keep track of tasks, deadlines, and available resources

Pros

Effective file management processes impact administrative expenses positively. Bitrix28 proves to be a powerful yet intricate tool, optimizing file organization and achieving superior performance in the quest for enhanced solutions in file quality management.

Cons

Users often had to adapt their processes rather than the software to address the lack of systemic diversity and centralization.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

JC

Juan Carlos

Computer Software, 1-10 employees

4.0
July 2023

The ultimate tool to boost the productivity of my team

Pros

Bitrix24 has proven to be an invaluable tool for enhancing productivity in my team offering structure organization and efficiency in task and project management.

Cons

Despite its ease of use and visual appeal the abundance of options and settings can initially overwhelm less experienced users requiring some time to familiarize oneself with the platforms full potential.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 500+ employees

5.0
July 2023

Ultimate guide to customer success

Pros

Bitrix24s knowledge base is a valuable resource for our customers providing answers articles and documentation. Customer support is reliable.

Cons

The chat features availability can be inconsistent and sometimes you may experience a wait time to speak with a support representative.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

H

Houyamne

Marketing and Advertising, 11-50 employees

2.0
July 2023

Worst web builder ever used

Pros

Bitrixs customer support experience stands out with dedicated agents offering valuable advice and support.

Cons

My experience with Bitrix has been quite poor due to its extensive confusing service offerings a lackluster user interface high subscription costs and limitations.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

6

Functionality

5

B

Brijesh

Hospitality, 11-50 employees

4.0
July 2023

Collaborate and succeed with Bitrix24

Pros

Bitrix24 has simplified our operations and greatly enhanced task management contributing to our success.

Cons

While highertier plans can be a bit costly more affordable options would be welcome.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

A

Austin

Pharmaceuticals, 51-100 employees

3.0
July 2023

Bitrix24 your immersive task management solution

Pros

The featurerich task management tools in Bitrix24 have significantly enhanced our teams workflow. They have facilitated seamless file uploads and fostered effective collaboration within the application.

Cons

I believe the free version could offer a more comprehensive range of tools for exploration possibly by imposing certain limitations rather than entirely restricting access to premium features.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

6

J

Jamieal

Apparel & Fashion, 1-10 employees

5.0
July 2023

Bitrix24 review

Pros

What I appreciate the most about Bitrix24 is its provision of free forms and customizable options that streamline communication with both partners and clients within one unified platform.

Cons

Frankly I have yet to come across any aspect of Bitrix24 that I dont find appealing.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

P

Philip

Information Technology and Services, 1-10 employees

5.0
June 2023

Why we use Bitrix24

Pros

Bitrix24 serves as the backbone of our entire business operations encompassing everything from contact management to task assignments and communication all consolidated within a single system.

Cons

Occasionally we encounter some manageable glitches but they do not significantly hinder our workflow.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

RA

Raul Antonio

Entertainment, 1-10 employees

5.0
June 2023

Increasing the efficiency of my team

Pros

The diverse array of features and functionalities in Bitrix24 enables efficient team task management and realtime monitoring of progress enhancing coordination and communication among team members.

Cons

At times I encounter difficulties in swiftly locating specific options or settings which can be a bit frustrating suggesting the potential for improvement in usability and user experience.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

D

David

Information Technology and Services, 51-100 employees

5.0
June 2023

Good costbenefit for mediumsized companies

Pros

Bitrix24 proves to be a valuable tool for midsized companies seeking a comprehensive set of tools without having to opt for premium tiers.

Cons

The learning curve is steeper compared to other CRMs available in the market.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

L

Liliana

Marketing and Advertising, 1-10 employees

5.0
June 2023

An indispensable ally in project management

Pros

With its wideranging toolset Bitrix24 facilitates seamless project management and communication enabling streamlined task assignment progress tracking and realtime collaboration with my team.

Cons

The initial learning curve can be slightly overwhelming given the abundance of features and functions the platform offers.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

K

Kevin

Automotive, 11-50 employees

5.0
June 2023

BITRIX 24 CRM Review

Pros

I highly value the ease of use and customizable deployment options that Bitrix24 offers making it a great product for our teams needs.

Cons

I find reporting challenging especially when attempting to generate activity reports for CRM notes and sales calls conducted on the go.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

M

Mohamed

Architecture & Planning, 1-10 employees

4.0
June 2023

Excellent service

Pros

I admire the effortless setup and userfriendly interface of Bitrix24 making information organization and access a seamless experience.

Cons

The professional version might seem slightly expensive especially considering the prevailing inflation in my country Egypt.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

A

Adriaan

Banking, 1-10 employees

1.0
June 2023

Changing sales after the fact

Pros

I do utilize Bitrix24s free version and have found it useful thus far.

Cons

We encountered issues related to the pricing policy as the company did not honor the initially promised forever pricing option resulting in a loss of trust.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

3

Functionality

4

G

Gabor

Education Management, 1-10 employees

4.0
June 2023

Nothing is easy

Pros

I rely on Bitrix24s free version for my needs.

Cons

No issues

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

M

Mayerly

Marketing and Advertising, 1-10 employees

5.0
June 2023

Transforming business management

Pros

The extensive tools for customer followup project management and process automation significantly contribute to enhanced efficiency in my business operations.

Cons

The platforms abundance of features and options sometimes makes it challenging to locate specific tools quickly primarily due to personal preference regarding the user interface design.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

AS

Agnes Serwaa

Real Estate, 1-10 employees

Less than a year

5.0
June 2023

A good SaaS solution for all businesses

Pros

The simplicity of Bitrix28 is valued, and the tutorials, along with clear instructions, prove highly beneficial.

Cons

Customizing Bitrix28 to suit specific needs is challenging due to the platform's limited customization options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

P

Parth

Information Technology and Services, 51-100 employees

More than a year

5.0
June 2023

Multitasking Project Management Platform To Improve Efficiency

Pros

Bitrix is a user-friendly tool enhancing collaborative work enjoyment. It facilitates the creation of quality websites, each featuring phone and chat functionality. Admin accounts allow easy user addition, with full visibility into user account activities.

Cons

Understanding the application's objectives can be time-consuming, given its unique nature. Initial use left me feeling confused about its features, necessitating tutorial watching and guideline reading for optimal utilization.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

K

Krishna

Hospital & Health Care, 500+ employees

More than a year

5.0
June 2023

An all-inclusive project management software

Pros

Bitrix28, implemented company-wide, stands out as the most comprehensive and powerful project management software. It seamlessly offers simple integrations for immediate implementation.

Cons

The product's UI has room for improvement. While its learning curve is shorter than some software, it remains noticeable during initial use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DA

David Arturo

Marketing and Advertising, 1-10 employees

5.0
June 2023

A platform that is not specialized

Pros

The initial experience with Bitrix28, as the first web project manager, was positive, thanks to its short learning curve.

Cons

Attempting to cover numerous functionalities, Bitrix28 lacks clarity on its core strengths, and integration into the daily operational flow proved challenging.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

5.0
June 2023

A Comprehensive Collaboration Platform for Businesses

Pros

Bitrix28, a comprehensive collaboration platform, stands out for its versatility and flexibility, catering to businesses of all sizes. Users appreciate the platform's customization options, adapting to specific needs and workflows.

Cons

Notable complexities, restricted customization on the free version, and limited integrations are among the platform's drawbacks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

P

Pablo

Information Technology and Services, 11-50 employees

More than a year

5.0
June 2023

Bitrix28 Review

Pros

With nearly two years of use, Bitrix28 efficiently manages CRM, projects, and tasks for two websites, demonstrating its effectiveness.

Cons

Support, in my opinion, is somewhat complicated, yet they consistently resolved issues attentively.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A

Ashutosh

Computer Software, 51-100 employees

More than a year

5.0
June 2023

Well designed but less features for non premium user

Pros

Positive feedback is given for Bitrix28's time tracking software, making task allocation and progress monitoring easy. Additionally, it proves useful for attendance management.

Cons

Bitrix28 offers limited features for non-paid members, requiring a plan purchase for full access to useful features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9