Total 583 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

G
Gabriela

Not Specified, N/A employees

Less than 6 months

3.0

Very ingenious, since it is not easy to find a software that gathers the amount of tools that this o

Pros

Bitrix24 simplifies virtual interaction, task management, document sharing, and communication within organizations, enhancing efficiency.

Cons

Bitrix24's limited free plan offers only basic features, with minimal storage compared to paid plans.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

C
carlos

Not Specified, N/A employees

Less than a year

4.0

My experience in this software is very good and useful to work in a team.

Pros

Bitrix24's features for managing sales groups, email marketing campaigns, scheduling, and video conferences are highly valued.

Cons

I have nothing negative to say about Bitrix24; it's highly recommended for practical and efficient teamwork.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, N/A employees

Less than a year

4.0

Great Project and Collaborative Framework

Pros

Bitrix24 enables seamless collaboration and communication, enhancing teamwork and task management.

Cons

Cost and customer support remain significant challenges for small organizations using Bitrix24.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

J
Judy

Not Specified, N/A employees

Less than 6 months

4.0

Great communication and collaboration software for starter companies

Pros

Bitrix24 is well-suited for corporate businesses seeking to maximize productivity through comprehensive intranet functionality.

Cons

Bitrix24's extensive features can lead to complexity, and the user interface may feel overwhelming at times.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

K
Kevin

Events Services, 1-10 employees

Free Trial

1.0

Horrible user interface

Pros

The standout feature of Bitrix24 is its cost-free trial period, allowing users to test its capabilities without financial commitment.

Cons

Bitrix24's customer service and user interface are subpar, often causing frustration among users.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

A
Anonymous

Not Specified, 11-50 employees

Less than a year

3.0

Good as a contact book - good for little else.

Pros

Bitrix24 facilitates contact consolidation, lead tracking, and reporting, offering a useful tool for pipeline progress reporting with some manual effort.

Cons

Bitrix24 struggles with tracking correspondence and managing contacts efficiently, with a non-intuitive interface posing challenges.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

5

F
Florencia

Not Specified, N/A employees

Less than a year

5.0

Bitrix has everything it takes to do business

Pros

Bitrix24's scalability and centralized platform make it ideal for growing companies, streamlining operations without the need for multiple applications.

Cons

Bitrix24's learning curve is slow, and social network integration is lacking. Pricing is slightly on the higher side.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

8

Functionality

8

Y
Yaroslav

Higher Education, 500+ employees

Less than a year

5.0

All in one CRM solution / Best for middle-sized companies and teams to handle leads and work with deals

Pros

Bitrix24's all-in-one solution, extensive marketplace for add-ons, user-friendly UI, and customization options contribute to its appeal for task management, collaboration, and more.

Cons

Bitrix24's upgrade process can be disruptive, occasionally impacting workflow. Despite efforts to improve speed, occasional slowdowns occur.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

B
Bheesam

Telecommunications, N/A employees

Less than a year

4.0

Good collaboration and communication tool for small to mid size business

Pros

Bitrix24 offers effective communication, collaboration, and lead/client management tools, complemented by powerful search capabilities and seamless integration with other systems. While it competes well with Salesforce, there is room for improvement.

Cons

Bitrix24's UI complexity and lack of separation between features like CRM and project management are notable drawbacks. Improvements in tutorials and performance on Windows OS are needed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, N/A employees

Less than 6 months

4.0

It is good for small teams.

Pros

Bitrix24's strong CRM system and extensive integrations make it suitable for managing various types of companies.

Cons

Bitrix24's user interface requires further modifications and updates to improve usability.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

7

A
Anonymous

Not Specified, N/A employees

Less than a year

4.0

Its an easy to use set of solution with the best User interface and Reporting design,its suitable for SMEs.

Pros

Bitrix24 stands out for its ease of use, intuitive reporting design, user-friendly interface, and cost-effectiveness.

Cons

Customer support could be more efficient, perhaps with dedicated account managers for all users. A modular design may enhance usability.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

M
Mary

Not Specified, N/A employees

Less than 6 months

5.0

Basic, but nice

Pros

Bitrix24's simplicity and effective management tools, including proper email notifications and recent video call additions, make it a valuable asset for team and order management.

Cons

While Bitrix24 wasn't suitable for our processes, it remains a decent product overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, N/A employees

Less than a year

5.0

Have used and recommended for several clients especially those without lots of money upfront

Pros

Bitrix24 offers an impressive onboarding experience, intuitive UI, and the ability to add multiple users to an account from the start, making it an attractive option for small businesses.

Cons

While Bitrix24 lacks clear direction with some add-ons and changes, the company provides FAQ materials for guidance.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

J
Jimmi

Computer & Network Security, 11-50 employees

Less than 6 months

4.0

Great unified communication software for small businesses.

Pros

Bitrix24's CRM features are easy to manage and beneficial for small or upcoming businesses.

Cons

The plethora of features in Bitrix24 may be excessive for small businesses, potentially overwhelming users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, N/A employees

Less than a year

4.0

One of the best project management softwares out there.

Pros

Their mobile app is a valuable asset for managing tasks on the go. It allows for easy task delegation and setting deadlines. Additionally, their CRM functionality is robust and sufficient for managing my startup effectively.

Cons

The pricing disparity among the plans poses challenges for small startups.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

D
David

Not Specified, N/A employees

Less than a year

4.0

Overkill for small project teams.

Pros

While there are numerous project management tools available, Bitrix24 stands out for its ease of use and comprehensive features.

Cons

Bitrix24 offers a wealth of functionality, but it may overwhelm small teams. The interface requires more clicks than competing platforms, making it less suitable for smaller organizations.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

10

O
Orlando

Not Specified, N/A employees

Less than a year

3.0

Too many functions

Pros

While Bitrix24's free offering is appreciated, its comprehensive features can sometimes be overwhelming and difficult to navigate.

Cons

Bitrix24's extensive functionalities can complicate task management for some teams.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

J
James

Management Consulting, 1-10 employees

Less than 6 months

3.0

Bitrix24 is a more modern Social Interaction CRM

Pros

This CRM system is invaluable for teams collaborating on projects or meetings, providing seamless coordination and organization.

Cons

Transitioning from the free version to the paid version entails a significant price increase. Moreover, there are numerous alternative solutions available in the market.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

S
Siobhan

Not Specified, N/A employees

Less than a year

4.0

Great organisational tool for multilayered projects

Pros

Bitrix24 stands out as the top free project management and CRM tool available. Its intuitive interface offers multiple notification options, project tracking, task assignment, and more. Additionally, the provided support documentation is extensive and beneficial.

Cons

The user experience could be more modern and streamlined. While its versatility is beneficial, it may introduce unnecessary complexity for simpler projects. However, for complex and ongoing project management, the diverse tools available prove invaluable.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

K
Kashif

Not Specified, N/A employees

Less than a year

4.0

Bitrix 24 was easy to use but has some quality issues.

Pros

One of Bitrix's strengths is its user-friendly nature. While the initial setup may take some time, it becomes easy for users to handle once installed.

Cons

Call quality issues, such as dropped connections, detract from the software's performance in certain locations.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8