Not Specified, N/A employees
Less than 6 months
“Very ingenious, since it is not easy to find a software that gathers the amount of tools that this o”
Pros
Bitrix24 simplifies virtual interaction, task management, document sharing, and communication within organizations, enhancing efficiency.
Cons
Bitrix24's limited free plan offers only basic features, with minimal storage compared to paid plans.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Not Specified, N/A employees
Less than a year
“My experience in this software is very good and useful to work in a team.”
Pros
Bitrix24's features for managing sales groups, email marketing campaigns, scheduling, and video conferences are highly valued.
Cons
I have nothing negative to say about Bitrix24; it's highly recommended for practical and efficient teamwork.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Not Specified, N/A employees
Less than a year
“Great Project and Collaborative Framework”
Pros
Bitrix24 enables seamless collaboration and communication, enhancing teamwork and task management.
Cons
Cost and customer support remain significant challenges for small organizations using Bitrix24.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Not Specified, N/A employees
Less than 6 months
“Great communication and collaboration software for starter companies”
Pros
Bitrix24 is well-suited for corporate businesses seeking to maximize productivity through comprehensive intranet functionality.
Cons
Bitrix24's extensive features can lead to complexity, and the user interface may feel overwhelming at times.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Events Services, 1-10 employees
Free Trial
“Horrible user interface”
Pros
The standout feature of Bitrix24 is its cost-free trial period, allowing users to test its capabilities without financial commitment.
Cons
Bitrix24's customer service and user interface are subpar, often causing frustration among users.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Not Specified, 11-50 employees
Less than a year
“Good as a contact book - good for little else.”
Pros
Bitrix24 facilitates contact consolidation, lead tracking, and reporting, offering a useful tool for pipeline progress reporting with some manual effort.
Cons
Bitrix24 struggles with tracking correspondence and managing contacts efficiently, with a non-intuitive interface posing challenges.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
5
Not Specified, N/A employees
Less than a year
“Bitrix has everything it takes to do business”
Pros
Bitrix24's scalability and centralized platform make it ideal for growing companies, streamlining operations without the need for multiple applications.
Cons
Bitrix24's learning curve is slow, and social network integration is lacking. Pricing is slightly on the higher side.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
8
Functionality
8
Higher Education, 500+ employees
Less than a year
“All in one CRM solution / Best for middle-sized companies and teams to handle leads and work with deals”
Pros
Bitrix24's all-in-one solution, extensive marketplace for add-ons, user-friendly UI, and customization options contribute to its appeal for task management, collaboration, and more.
Cons
Bitrix24's upgrade process can be disruptive, occasionally impacting workflow. Despite efforts to improve speed, occasional slowdowns occur.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Telecommunications, N/A employees
Less than a year
“Good collaboration and communication tool for small to mid size business”
Pros
Bitrix24 offers effective communication, collaboration, and lead/client management tools, complemented by powerful search capabilities and seamless integration with other systems. While it competes well with Salesforce, there is room for improvement.
Cons
Bitrix24's UI complexity and lack of separation between features like CRM and project management are notable drawbacks. Improvements in tutorials and performance on Windows OS are needed.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Not Specified, N/A employees
Less than 6 months
“It is good for small teams.”
Pros
Bitrix24's strong CRM system and extensive integrations make it suitable for managing various types of companies.
Cons
Bitrix24's user interface requires further modifications and updates to improve usability.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
7
Not Specified, N/A employees
Less than a year
“Its an easy to use set of solution with the best User interface and Reporting design,its suitable for SMEs.”
Pros
Bitrix24 stands out for its ease of use, intuitive reporting design, user-friendly interface, and cost-effectiveness.
Cons
Customer support could be more efficient, perhaps with dedicated account managers for all users. A modular design may enhance usability.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Not Specified, N/A employees
Less than 6 months
“Basic, but nice”
Pros
Bitrix24's simplicity and effective management tools, including proper email notifications and recent video call additions, make it a valuable asset for team and order management.
Cons
While Bitrix24 wasn't suitable for our processes, it remains a decent product overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
Less than a year
“Have used and recommended for several clients especially those without lots of money upfront”
Pros
Bitrix24 offers an impressive onboarding experience, intuitive UI, and the ability to add multiple users to an account from the start, making it an attractive option for small businesses.
Cons
While Bitrix24 lacks clear direction with some add-ons and changes, the company provides FAQ materials for guidance.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Computer & Network Security, 11-50 employees
Less than 6 months
“Great unified communication software for small businesses.”
Pros
Bitrix24's CRM features are easy to manage and beneficial for small or upcoming businesses.
Cons
The plethora of features in Bitrix24 may be excessive for small businesses, potentially overwhelming users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Not Specified, N/A employees
Less than a year
“One of the best project management softwares out there.”
Pros
Their mobile app is a valuable asset for managing tasks on the go. It allows for easy task delegation and setting deadlines. Additionally, their CRM functionality is robust and sufficient for managing my startup effectively.
Cons
The pricing disparity among the plans poses challenges for small startups.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Not Specified, N/A employees
Less than a year
“Overkill for small project teams.”
Pros
While there are numerous project management tools available, Bitrix24 stands out for its ease of use and comprehensive features.
Cons
Bitrix24 offers a wealth of functionality, but it may overwhelm small teams. The interface requires more clicks than competing platforms, making it less suitable for smaller organizations.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
10
Not Specified, N/A employees
Less than a year
“Too many functions”
Pros
While Bitrix24's free offering is appreciated, its comprehensive features can sometimes be overwhelming and difficult to navigate.
Cons
Bitrix24's extensive functionalities can complicate task management for some teams.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Management Consulting, 1-10 employees
Less than 6 months
“Bitrix24 is a more modern Social Interaction CRM”
Pros
This CRM system is invaluable for teams collaborating on projects or meetings, providing seamless coordination and organization.
Cons
Transitioning from the free version to the paid version entails a significant price increase. Moreover, there are numerous alternative solutions available in the market.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Not Specified, N/A employees
Less than a year
“Great organisational tool for multilayered projects”
Pros
Bitrix24 stands out as the top free project management and CRM tool available. Its intuitive interface offers multiple notification options, project tracking, task assignment, and more. Additionally, the provided support documentation is extensive and beneficial.
Cons
The user experience could be more modern and streamlined. While its versatility is beneficial, it may introduce unnecessary complexity for simpler projects. However, for complex and ongoing project management, the diverse tools available prove invaluable.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Not Specified, N/A employees
Less than a year
“Bitrix 24 was easy to use but has some quality issues.”
Pros
One of Bitrix's strengths is its user-friendly nature. While the initial setup may take some time, it becomes easy for users to handle once installed.
Cons
Call quality issues, such as dropped connections, detract from the software's performance in certain locations.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8