Total 83 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

30%

3

Stars

2%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

B
Brian

Education, 11-50 employees

Less than a year

4.0

“solid file sharing/storage service”

Pros

Navigating the interface is very easy and anyone familiar with similar services will have no trouble finding their way around.

Cons

There's really not much to dislike about it. It turned out to be far better than what we expected.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 500+ employees

Less than a year

4.0

“Box storage is helpful for collaborating cross team”

Pros

It is a secure and efficient way to collaborate across teams and create a safe storage space for file transfers.

Cons

The notifications to alert someone about an upload are not as simple as I would prefer.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L
Laura

Nonprofits, 1-10 employees

Less than a year

5.0

“Back Up to Box”

Pros

Box adds an extra layer of data integrity and protection which serves as a backup for our organization's materials.

Cons

The limited number of users restricts us to use this platform for a broad use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RR
Rhia Roxanne

Education, 51-100 employees

More than a year

5.0

“Organising Tons of Large Files”

Pros

I like how easily I can use Box across different devices, such as laptops and mobile phones. It is also quite simple with Box to share files with different types of email accounts, whether for work or personal use, unlike other platforms.

Cons

It's hard to think of any drawbacks because most of its features are similar to others, except for its unique differentiator.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Mart

Healthcare, 11-50 employees

Less than a year

5.0

“The best document organizer available!!”

Pros

I am very happy with every feature. I am very happy that I can keep things organized with an ease!

Cons

I haven't come across any negative aspects so far. Box has met every requirement that has come up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Mike

Healthcare, 1-10 employees

More than a year

5.0

“Box - easy, effective and secure cloud storage you can totally rely on”

Pros

I love how well it integrates with other tools. I personally use it with Trello and I have a folder with all my travel details like passport photos, tickets and contact numbers. This means I can access them from anywhere in the world if needed.

Cons

There is nothing to complain about with Box. Its a great product that works really well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Sarah

Healthcare, 11-50 employees

Less than a year

5.0

“Great Platform!”

Pros

Our influencer agency introduced us to Box and we were pleased with its accessibility. Sharing images and videos we received was easy. I would definitely recommend it!

Cons

We didn't find any cons related with this product, but we also didn't have to go through the onboarding process as everything was simple to understand.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jayash

Market Research, 11-50 employees

4.0

“Box is the best cloud based tool for businesses”

Pros

Most of the time, I rely on Box for file sharing and content management.

Cons

So far, there's nothing I dislike, except for occasional upload speed issues, which are automatically resolved.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

S
Svetlana

Nonprofits, 1-10 employees

More than a year

5.0

“Secure and Convenient document storage”

Pros

The system is easy to implement and use. It provides secure environment that allows multiple users to access files from various devices.

Cons

As a new team member, I sometimes find it confusing because the name is quite similar to Drop Box.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V
Victoria

Customer Service, 101-500 employees

More than a year

5.0

“Easy platform to share and open document”

Pros

Its great to have the option for different access levels and restrictions. I can easily share a link to a document and even create new documents within the platform.

Cons

Removing a user when you are not the administrator/owner can be difficult.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

R
Rob

Sports, 101-500 employees

More than a year

4.0

“Box, good , but could be better”

Pros

It is an excellent platform for organizing files within our workforce, sharing them and ensuring they are safely stored.

Cons

If you're not a regular user or new to it, getting familiar with and navigating around Box can be a bit difficult.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

More than a year

5.0

“box review”

Pros

I love how I can find all my files in one place, update them and easily share them with my coworkers.

Cons

At times, it can be slow and take a significantly long time to load.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

10

J
Jamie

Accounting, 11-50 employees

More than a year

4.0

“Box useful tool”

Pros

Keeping track of updates and restoring older versions is not a problem anymore.

Cons

I can't edit access files directly within Box and there is a risk of losing files if there is a connectivity issue. Also, I have encountered problems when multiple people try to edit the same file at the same time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C
Christopher

Legal, 1-10 employees

More than a year

5.0

“Small Business Essential Tool”

Pros

Box is an quite user friendly product from start to end.

Cons

The licensing model for small businesses can be expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

VK
Vijay Kumar

Architecture, 1-10 employees

Less than a year

5.0

“Recommend for secure doc management”

Pros

Box is a fantastic alternative for securely storing documents.

Cons

The speed of file transfers needs improvement, especially when it comes to partial transfers and optimizing their use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Y
Yi-Tzu

Education, 500+ employees

Less than a year

4.0

“Great option for cloud sharing the storage”

Pros

It is user-friendly, offers convenience and an intuitive interface.

Cons

There are occasional breakdowns, but they are usually resolved quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

M
Melanie

Biotechnology, 11-50 employees

More than a year

5.0

“Excellent storage tool”

Pros

It provides a central platform to store and share information.

Cons

Sometimes, data fails to sync and gets lost.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
James

Education, 101-500 employees

More than a year

4.0

“Cloud Storage and more!”

Pros

Box offers a convenient and simple solution for storing my documents and files in the cloud. The inclusion of Box Sign and Box Relay has greatly improved my workflow. With Box Co-Authoring, multiple individuals can edit a document simultaneously. Additionally, integrating Box Drive into my Windows or Apple computer allows me to access Box documents without relying on a web browser.

Cons

Occasionally, Box Drive doesn't sync immediately with Box.com. Co-Authoring requires setup in Office beforehand and can cause sync issues with Box Drive, where documents updated in Box.com aren't immediately synced.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

M
Mickey

IT, 11-50 employees

Less than a year

5.0

“Simple to use file sharing service.”

Pros

Box is an invaluable tool for sharing files within our organization and beyond.

Cons

Box fails to separate themselves from its direct competitors. It is quite similar to the products available on for years.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Laksman

Marketing, Advertising, 1-10 employees

More than a year

5.0

“Box Review”

Pros

I love the capture feature a it allows me to save files directly into a folder.

Cons

It is frustrating when our instance at Stanford occasionally loses files. To resolve this issue we have to contact IT for assistance which takes time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10