Total 83 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

30%

3

Stars

2%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

V
Victoria

Entertainment, 101-500 employees

Less than a year

5.0

BOX- Best Secure Document Storage and Cross-collaboration Tool for Business

Pros

In my role in Recruiting, I found it easy to organize and update all my team's job descriptions. Collaborating closely with our payroll and ops team, we created documents for submitting feedback and conducting year-end reviews.

Cons

I found it to be very helpful and useful. It didn't freeze or have any loading issues, even when we had a large number of documents on it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B
Brad

Hospital & Health Care, 500+ employees

Less than 6 months

5.0

Box

Pros

It is very beneficial to have all my important documents in one place and easily share them across a large geographical area which supports remote work.

Cons

So far, I haven't encountered any issues that would hinder my usage of Box.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anna

Non-Profit Organization Management, 51-100 employees

More than a year

5.0

Box is a great platform

Pros

It is very user-friendly, serving well to both internal and external users. We can easily share the essential files while maintaining the confidentiality of sensitive documents.

Cons

N/A - I haven't encountered any issues while using Box on a daily basis.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Matthew

Information Technology and Services, 51-100 employees

More than a year

5.0

File storage operates at an exceptionally high efficiency

Pros

Box is quite beneficial in managing all my files. With the appropriate settings, I can securely share and archive files with anyone, anywhere. It greatly contributes to the success of all our projects. The user interface is intuitive and understandable. The ability to collaborate instantly is truly remarkable. The only aspect that requires improvement is customer service. Nevertheless, finding such a helpful software is truly rewarding.

Cons

The programs only major drawback is its unresponsive support. In my experience, it takes three to four days to receive a proper response.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

L
Lorenzo

International Affairs, 1-10 employees

Less than 6 months

4.0

Informazione su Box

Pros

Let me start by saying that this is Box.com, as indicated by the logo. Some of the other reviews seem to be referring to a completely different company. I have the Free version of Box installed on my laptop and the Android app, which gives me 10 GB of storage. Adding the phone app granted me an additional 5 GB. I use Box for transferring files between my devices as it eliminates the need for cables. The syncing process is swift and smooth. On my PC, it opens in Windows Explorer, where I can easily create folders, copy and paste files, move items and more. In my opinion, it beats Drive, and the fact that it is not affiliated with Google is a bonus.

Cons

I have noticed misleading sales practices, but I am trying to keep on exploring more options in this case.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Not Specified, 500+ employees

Less than a year

4.0

File sharing

Pros

Box makes it fairly easy to share files internationally or locally. I can either send the link or directly link the file in an email.

Cons

The layout is simple but lacks creativity as it resembles other apps that most people are familiar with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

6

G
Gideon

Logistics and Supply Chain, 1-10 employees

Less than 6 months

5.0

Box review

Pros

Box properly manages and safeguards my content.

Cons

I can create and manage my content digitally. And have not experience any issues with the app so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
Ewan

Information Technology and Services, 51-100 employees

More than a year

5.0

Great cloud file storage but lacking some modern features

Pros

For a few years, we are using Box as our storage solution for knowledge management and various types of files, including installations and customer-facing content.

Cons

Unfortunately, Box didn't offer any unique selling points or features that would make it a priority when considering other applications and tools we use as an MSP. We rely on Office 365 for emails, the Office suite for document creation and editing, Sharepoint for team collaboration, Teams for IM and customer communication and calls, Visio for diagramming, etc. Since we've invested in Office 365 and have Business Premium licenses for all users, there was no reason to continue paying for Box (and other solutions) when equivalent options are natively integrated with our existing solutions.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

A
Ahmed

Program Development, 11-50 employees

5.0

Box review

Pros

I am a fan of this software because it's user-friendly and packed with useful features for file management. It also ensures the protection and security of my files.

Cons

The software is good, but it comes with a hefty price tag, so it's worth reconsidering the cost.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Luke

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0

Box.com Review

Pros

What I love about box.com is its HIPAA compliance which allows me to confidently upload and store important information and documents. Sharing information is also quite easy now.

Cons

There are times when I wish there were better functionalities for real-time collaboration on a document and fewer versions to manage.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

V
Victor

Biotechnology, 101-500 employees

More than a year

5.0

Top choice for cloud services.

Pros

Box provides top-notch security and reliability, surpassing Google Drive services in terms of protecting my files.

Cons

Box offers numerous fantastic features, which can be a bit too much for the average user. Apart from that, it will take some time to learn how to navigate it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

C
Claire

Construction, 500+ employees

More than a year

5.0

Box review

Pros

Navigating and using Box is a not complicated, even within File Explorer.

Cons

It would be great to have control over access to subfolders. The access currently flows down from the main folder and isn't customizable at the subfolder level as far as I know. There are also occasional slow load times when creating new folders or making changes to existing ones.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 11-50 employees

Less than a year

4.0

Great tool for file management & sharing but littlebit pricey!

Pros

The standout feature of Box is its ability to manage and share files with different individuals within the company or clients. The unlimited storage capabilities set Box apart from its competitors.

Cons

The pricing after the free trial can be bothersome for individuals like me who require more space to share large files online.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

P
Przemek

Information Technology and Services, 500+ employees

More than a year

5.0

The best solution for content management

Pros

I like that Box keeps track of document versions and stores all previous revisions. It simplifies collaboration on documents that require frequent updates from multiple people. The tool is intuitive and user-friendly and controlling and granting access is a also a simple task with Box. Implementing Box in my department was seamless and trouble-free.

Cons

Box seems to be a comprehensive solution, and it's challenging to identify any cons. However, I encountered difficulties when integrating Box with GitHub and setting up file sharing. The process required configuring several settings that were not entirely clear and needed clarification. Moreover, the approval process for these settings by Box took a while, and I believe there is room for improvement in this area.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

4.0

Box Review

Pros

Box provides wide range of features for cloud storage and file management. I mainly liked its seamless integration with Microsoft Teams.

Cons

It's quite expensive, and we underestimated the per-seat cost, resulting in significant expenses that we had to negotiate.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

A
Abdelati

Accounting, 500+ employees

More than a year

5.0

The best product without a doubt, It's fantastic ..!

Pros

This platform serves as a secure repository for all my information and documents. It is highly user-friendly and efficient which ensures the utmost protection and security.

Cons

There is nothing negative to say about it. It's a good product that ensures the protection of all data.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Terry

Retail, 500+ employees

Less than a year

5.0

Great program to store files in the cloud.

Pros

Box excels in accessibility, user-friendliness and the ease of sharing documents. I could instantly upload data from WhatsApp to Drive and other cloud storage services.

Cons

I'm concerned that we might face difficulties if we're unaware of how long a shared URL will remain active. Once we transfer ownership to another party, we lose access to those links until the party relinquishes control. Every user should be aware of how to generate these URL links and their expiration duration.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

E
Ernest

Research, 11-50 employees

More than a year

5.0

An honest review of box

Pros

Box's cloud storage is supreme. It allows seamless collaboration with individuals on various projects.

Cons

I believe the free version of Box should allow for more storage. This is an aspect that can be improved upon.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Good file sharing solution

Pros

Box performs as expected, just like its competitors. I didn't encounter any issues with it so far.

Cons

I can't really think of anything at the moment. While the consumer solutions may not be as robust as the enterprise versions, this review focuses on the enterprise version.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BJ
Bianca J.

IT Manager, 51-100 employees

5.0

Great for sharing and synchronizing!

Pros

Box is a great piece of software for synchronizing and backing up our collaborative team tasks. Our team members can exchange messages, thoughts, and links concerning a document in the works. The interface is basic and intuitive, so you can be up and running in minutes. The web interface informs us about our cooperation skills, which improve the efficiency and productivity of our activity. The version control tool has rescued us several times since it saves a duplicate of the previous version every time someone makes changes to a document. If you overwrite something by accident, you can typically go back into Box online, look at earlier versions, and restore the correct one.

Cons

Box is an incredible project management software suite with substantial functionality. Weve been using it for a long time and are generally pleased with the quality.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9