Centercode Reviews

“Customer service is rude

Pros

I think they are rude, so I would not recommend it.

Cons

The customer service here can be quite rude. If I don't give positive feedback, they get upset and sometimes even insult me. It seems they prefer lies over the truth.

“The all in one for beta program management

Pros

As a Beta Program Manager, I see that Centercode makes my life easy. It automates my work in multiple ways: surveys creation, issues management, feedback triage, report building, emailing reminders...

Cons

Becoming fluent in Centercode takes some time. Navigating certain menus is not very intuitive, especially from an administrator's perspective. It can get frustrating at times.

“Centercode Review

Pros

This software provides me with complete end-to-end perfection about the product, making my life easier.

Cons

I wish there were more automation features, like being able to pass dynamic values from the customer's end regarding key values, and creating projects or surveys via API.

“Pretty good

Pros

It organizes my issues, feedback, surveys, support, and discussions. The survey creation and reports are good.

Cons

The UI is a bit odd. For instance, to edit surveys, I have to go to a different section than where I initially view them. It would be much simpler if there was just an edit button on the original page. Plus, generating reports has to be done manually since the auto-generated one doesn't work properly.

“Help motivate testers

Pros

I admire that I frequently get notified by mail that something can be done.

Cons

I'm having some trouble navigating and finding what I've reported, but I suppose I'll get the hang of it eventually.

“Good potential but steep learning curve.

Pros

I value that customers can add likes, ideas, and problems while using the system. I also value that customers have personal profiles they can update and use. It acts as a kind of user database.

Cons

Starting out with this was tough. I wanted to quickly create an invitation with a video and a link to an interview, but the setup process was confusing. Even my colleague, who's confident with it, agrees that there's a steep learning curve.

“Don't waste your money. You're better off using Slack + Confluence.

Pros

I enjoy the self-service aspect of the UI/portal.

Cons

The tester management services they offer seem like a joke. They are unprofessional and seem more focused on going through the motions of project management than understanding our objectives. Finding features is too difficult, and the UI is not intuitive. Getting value from the product requires a steep learning curve.

“Centercode for a better beta experience

Pros

Reporting and surveying have made my beta programs run smoother and more efficiently.

Cons

It can take a while to figure out all the features and how to set up different daily tasks and surveys.

“Centercode Review

Pros

User experience and feedback on my product are excellent. Integration is also not an issue as long as the planning and process are done correctly.

Cons

Maybe they could simplify the software's UI to make it easier to use.

“It is alright

Pros

I find the survey functions user-friendly for average users.

Cons

Embedding it into other platforms like Jira is quite challenging.

“Go somewhere else

Pros

I did not like anything about it. It didn't seem to solve the problem I used it for.

Cons

I am dissatisfied with everything about it.

“Best tool for all Product Manager's Launching new products

Pros

Setting up and managing a beta test is very easy for me. There is a lot of flexibility and customization within the tool so I can make each beta experience unique to my needs.

Cons

There are numerous setup options, so there's definitely a learning curve to using the tool.

“Doesn't fit well for the current setup

Pros

I consider target users management to be good with CenterCode.

Cons

It does not fit well into our current feedback collection process.

“UI needs to be more intuitive

Pros

My colleagues and I were able to get through support easily and got the resolution we were requesting. The chatbot helps as well.

Cons

The UI is not intuitive at all. For someone like me who's not familiar with the software, it takes a lot of time to accomplish tasks.

“Initial pilot feedback

Pros

It is easy to learn and the ability to quickly communicate with the testing community to encourage engagement and gather feedback.

Cons

The weekly reports seem a bit excessive for our needs, although I understand their value for more typical programs. It would be helpful if the output could be more tailored based on our specific program.

“Great product, functionality and team

Pros

I enjoy the ease of set up and use and the fantastic support teams.

Cons

The analytics could be more comprehensive or easier to export and analyze.

“Solid beta program platform

Pros

I perceive the ability to configure a beta and the amount of functionality and features comprehensive.

Cons

It has a steep learning curve, and integrating it requires dedicating development cycles.

“Dense tool that requires training to utilize well; good for forums but not great surveys and reports

Pros

I value that it keeps my 200+ monthly Beta users organized in one place (before, I had to manually track who was in our Beta in Google Sheets). It makes it really easy for me to communicate with my users all at once and automatically give them ongoing surveys. I also admire the forum elements such as praise, ideas, and problems where users can add things and upvote others. This helps me with prioritization as a product manager.

Cons

Creating reports with the survey report tool is cumbersome and time-consuming. Having to redo all the filters for each chart or graph makes the process incredibly slow. The tool is dense with options and features, so without proper training, the UX isn't intuitive.

“Every Company Should Implement Customer Validation Testing

Pros

I love that I can be creative and create the exact test space needed depending on the products/app I am testing and structure the surveys and feedback based on my team's deliverables (goals).

Cons

Minor annoyances like having to replace survey links for each test and needing separate test spaces for iOS and Android testers detract from the overall experience.

“Feeback on Centercode Platform

Pros

I value the ease of making reports in the project, the ability to control access levels, and the integration with JIRA and Aha.

Cons

It lacks the ability to create feedback reports for projects at a community level, the formatting tools are not sufficient or user-friendly, and there's no portrait mode for reports.