Centercode Reviews

“Customer service is rude”

Pros

I think they are rude, so I would not recommend it.

Cons

The customer service here can be quite rude. If I don't give positive feedback, they get upset and sometimes even insult me. It seems they prefer lies over the truth.

“The all in one for beta program management”

Pros

As a Beta Program Manager, I see that Centercode makes my life easy. It automates my work in multiple ways: surveys creation, issues management, feedback triage, report building, emailing reminders...

Cons

Becoming fluent in Centercode takes some time. Navigating certain menus is not very intuitive, especially from an administrator's perspective. It can get frustrating at times.

“Centercode Review”

Pros

This software provides me with complete end-to-end perfection about the product, making my life easier.

Cons

I wish there were more automation features, like being able to pass dynamic values from the customer's end regarding key values, and creating projects or surveys via API.

“Pretty good”

Pros

It organizes my issues, feedback, surveys, support, and discussions. The survey creation and reports are good.

Cons

The UI is a bit odd. For instance, to edit surveys, I have to go to a different section than where I initially view them. It would be much simpler if there was just an edit button on the original page. Plus, generating reports has to be done manually since the auto-generated one doesn't work properly.

“Help motivate testers”

Pros

I admire that I frequently get notified by mail that something can be done.

Cons

I'm having some trouble navigating and finding what I've reported, but I suppose I'll get the hang of it eventually.

“Good potential but steep learning curve.”

Pros

I value that customers can add likes, ideas, and problems while using the system. I also value that customers have personal profiles they can update and use. It acts as a kind of user database.

Cons

Starting out with this was tough. I wanted to quickly create an invitation with a video and a link to an interview, but the setup process was confusing. Even my colleague, who's confident with it, agrees that there's a steep learning curve.

“Don't waste your money. You're better off using Slack + Confluence.”

Pros

I enjoy the self-service aspect of the UI/portal.

Cons

The tester management services they offer seem like a joke. They are unprofessional and seem more focused on going through the motions of project management than understanding our objectives. Finding features is too difficult, and the UI is not intuitive. Getting value from the product requires a steep learning curve.

“Centercode for a better beta experience”

Pros

Reporting and surveying have made my beta programs run smoother and more efficiently.

Cons

It can take a while to figure out all the features and how to set up different daily tasks and surveys.

“Centercode Review”

Pros

User experience and feedback on my product are excellent. Integration is also not an issue as long as the planning and process are done correctly.

Cons

Maybe they could simplify the software's UI to make it easier to use.

“It is alright”

Pros

I find the survey functions user-friendly for average users.

Cons

Embedding it into other platforms like Jira is quite challenging.

“Go somewhere else”

Pros

I did not like anything about it. It didn't seem to solve the problem I used it for.

Cons

I am dissatisfied with everything about it.

“Best tool for all Product Manager's Launching new products”

Pros

Setting up and managing a beta test is very easy for me. There is a lot of flexibility and customization within the tool so I can make each beta experience unique to my needs.

Cons

There are numerous setup options, so there's definitely a learning curve to using the tool.

“Doesn't fit well for the current setup”

Pros

I consider target users management to be good with CenterCode.

Cons

It does not fit well into our current feedback collection process.

“UI needs to be more intuitive”

Pros

My colleagues and I were able to get through support easily and got the resolution we were requesting. The chatbot helps as well.

Cons

The UI is not intuitive at all. For someone like me who's not familiar with the software, it takes a lot of time to accomplish tasks.

“Initial pilot feedback”

Pros

It is easy to learn and the ability to quickly communicate with the testing community to encourage engagement and gather feedback.

Cons

The weekly reports seem a bit excessive for our needs, although I understand their value for more typical programs. It would be helpful if the output could be more tailored based on our specific program.

“Great product, functionality and team”

Pros

I enjoy the ease of set up and use and the fantastic support teams.

Cons

The analytics could be more comprehensive or easier to export and analyze.

“Solid beta program platform”

Pros

I perceive the ability to configure a beta and the amount of functionality and features comprehensive.

Cons

It has a steep learning curve, and integrating it requires dedicating development cycles.

“Dense tool that requires training to utilize well; good for forums but not great surveys and reports”

Pros

I value that it keeps my 200+ monthly Beta users organized in one place (before, I had to manually track who was in our Beta in Google Sheets). It makes it really easy for me to communicate with my users all at once and automatically give them ongoing surveys. I also admire the forum elements such as praise, ideas, and problems where users can add things and upvote others. This helps me with prioritization as a product manager.

Cons

Creating reports with the survey report tool is cumbersome and time-consuming. Having to redo all the filters for each chart or graph makes the process incredibly slow. The tool is dense with options and features, so without proper training, the UX isn't intuitive.

“Every Company Should Implement Customer Validation Testing”

Pros

I love that I can be creative and create the exact test space needed depending on the products/app I am testing and structure the surveys and feedback based on my team's deliverables (goals).

Cons

Minor annoyances like having to replace survey links for each test and needing separate test spaces for iOS and Android testers detract from the overall experience.

“Feeback on Centercode Platform”

Pros

I value the ease of making reports in the project, the ability to control access levels, and the integration with JIRA and Aha.

Cons

It lacks the ability to create feedback reports for projects at a community level, the formatting tools are not sufficient or user-friendly, and there's no portrait mode for reports.

“Best Beta Management software out there!”

Pros

I have found it to perform very well, with no outages affecting us in over 10 years of use. It is very configurable for both customer-facing parts and beta manager setups. It serves as a one-stop shop for all things beta and integrates nicely with JIRA and our SSO systems for internal programs. The support team is top-notch and quick to resolve any self-inflicted issues we cause.

Cons

Some users find the UI difficult to navigate initially, but they catch on after some guidance. We often need tech support for migrations and integrations, so a wizard would be helpful.

“Is it worth the cost of investment?”

Pros

I like that it serves as a self-service portal for our Alpha and Pilot customers. They can download files and instructions, as well as have links to provide software for download. The tasks feature is a great use of the tool.

Cons

Setting it up is too complex for our liking. We wanted an 'out of the box' solution without having to create templates or views. Running reports to check task completion and feedback isn't very intuitive, although the solution itself is robust.

“Easy to use, powerful tool for gathering Voice of Customer and BETA feedback”

Pros

I find it very easy for admins like myself, team members, and external customers to use. The email integration and automatic update notifications are extremely powerful and useful.

Cons

Some of the more powerful administrative functions have confusing UI/UX, especially during customer onboarding. Once you understand how they work, though, they're easy to use.

“Involve customers for new product experience in centercode”

Pros

I could create a group of customers to manage them in various sub-forums and easily set up surveys and reports after customer responses. It also provides rich filter functionalities to get the info I want.

Cons

It would be really convenient to have a connection between the community app and the Centercode forums. This would improve ease of use and customer engagement.

“Centercode for Managers”

Pros

I can have a group onboarded and use this to test all my features.

Cons

Giving privileges and access is difficult, and it's unclear whether I am signing up as an admin or just a user. There's a lack of clarity in this aspect.

“Great product”

Pros

The software made it very easy for me to test what I needed to test.

Cons

I wish I'd get notified about updates for my testing software.

“CENTERCODE FOR TESTING BETA VERSIONS”

Pros

It is the easy way for me to inform about news and download the latest versions.

Cons

Sometimes, when the servers are busy, downloading software becomes difficult and slow.

“A software for complex communications”

Pros

It's easy to define criteria, and it's the perfect tool for communication with lots of people.

Cons

Figuring out all the features is not easy, it requires training in each step.

“Indispensable Tool for Beta Programs”

Pros

I am truly impressed by the breadth of features. There's so much that Centercode can do that sometimes it's almost overwhelming. If I can dream it, there's a good chance Centercode can do it , it just might take some creativity in working around limitations.

Cons

As a project admin, the new user experience is tough. It takes about a week of Centercode training for new team members, and even then, you only grasp the small details after making mistakes.

“CenterCode Review”

Pros

I find it to be an excellent collaboration tool with our beta customers. The tool is the backbone of how we interact and collect data from our beta customer testers.

Cons

The reporting module needs improvement. Manipulating charts and tables for usable reports is nearly impossible. It should allow exporting data into customized PowerPoint templates to save time.

“Amazing Team - Well integrated platform”

Pros

The ease of integration with the enterprise databases and bug management system, and how to categorize those issues so that users don't see duplicates, are among few things I like the most about this software.

Cons

Some survey drafting features need enhancements, though they might not be needed by everyone.

“A great product with even greater support”

Pros

The greatest feature of the platform for me is the customization and custom automation. If I put in the work to seek what can be done, I will find plenty of ways to automate or simplify many things. The support is very helpful in getting me on the right path, as well.

Cons

My main issue with the platform is the complexity of implementing filters. Creating complex filters involves repetitive cycles, but I've heard Centercode is working on streamlining this process.

“Good software but coud be great”

Pros

It has the basic features that allow me to effectively manage a trial.

Cons

It lacks intuitive features and a user-friendly customer experience.

“Centercode SaaS Platform”

Pros

I LOVE the flexibility, data capture, and reporting.

Cons

I'd wish to have more included APIs for easier integration with other systems.

“Centercode”

Pros

Centercode has allowed my organization to facilitate multiple field trials simultaneously, providing a consistent interface and methodology across each trial and phase. The ability to copy and reuse reporting and other templates greatly decreases the required Admin work for me.

Cons

Centercode can be challenging to learn initially, with multiple methods to perform actions, but usually, only one proper method is not always apparent.

“Centercode does a great job”

Pros

The ability to create macros to perform smaller functions is always very helpful to me.

Cons

While it seems simple at first, it gets complicated as you delve deeper. This complexity sometimes feels like programming to make it work as desired.

“Centercode for Beta testing”

Pros

I am capable of guiding a large tester community of over 2500 testers in multiple test projects.

Cons

Setting up new projects from scratch, defining tester authorities, involves a lot of work with many hidden settings menus.

“Music technology is a long-term experience”

Pros

Centercode helps me get long-term feedback from a dedicated community of private beta participants. It's an all-encompassing tool that supports our needs for hosting and communicating with our UR & QA communities, collecting unsolicited feedback (forums, suggestions), and collecting focused, solicited feedback (surveys, emails).

Cons

Workflows are abstract, and the information architecture is more centered around artifacts than workflows. This biases external user participation towards technically inclined people.

“Solid features, but clunky user experience”

Pros

Centercode makes it easy for me to invite beta participants, manage reports, bugs, and suggestions, and add tasks and reminders for participants.

Cons

Many features are hard to find and use, lacking intuitive organization. For instance, all email-related features should be in one place.

“Usefull, Easy and saving time”

Pros

It is very easy to use, and we save a lot of time when creating surveys and reporting.

Cons

The tool is only available in English, without a bilingual version.

“Single Platform to Manage Alpha/Beta Programs”

Pros

Centercode is a fantastic solution for running efficient alpha or beta programs. It allows me to manage the entire process seamlessly in one platform. Onboarding users is effortless, as it surfaces appropriate NDA's, desired builds, and tasks. I utilize forums to encourage tester feedback and discussions. Their online guides and educational materials are superbly helpful.

Cons

You end up digging through various tools. The feedback gathering process is mostly okay but can feel rigid for alphas with less overhead.

“Great tool for testing new products; great customer validation expertise”

Pros

The interface is intuitive, offering numerous ways to analyze information and foster community discussions. Providing feedback is easy, and the report generation is commendable.

Cons

It would be helpful to have template reports, an easier way to sort and prioritize topics, and multi-language support.

“Great Beta software, consultants”

Pros

I love the detailed insights into new technology products and the customization options to tailor feedback collection.

Cons

The software is easy to use with consultant help, but utilizing its full potential requires guidance.

“Centercode review”

Pros

The forums are great, and it's compatible with various devices. Integration with Jira streamlines backlog management. Hosting files and attachments is convenient. While the 'tasks' and reports features are robust, simplifying them would be beneficial. Gathering data on participants is a valuable aspect.

Cons

Basic forum usage and admin tasks are smooth, but extra features are complex. Generating surveys and reports should be simpler and faster.

“Centercode Experience”

Pros

Once I grasp creating reports, the platform proves quite efficient.

Cons

Creating reports is not easy, and making the process more user-friendly is essential.

“works”

Pros

Centercode effectively assists in sourcing beta users, enabling us to expand user engagement.

Cons

It's sometimes hard to navigate when reading customer feedback.

“Greta tool for Beta Testing”

Pros

The tool's flexibility allows me to customize beta projects according to specific requirements. It encompasses a comprehensive list of necessary features for beta testing.

Cons

Certain features are complicated to comprehend.

“CenterCode usage”

Pros

Having all data consolidated in one platform is convenient. I primarily engage with users through surveys, facilitated by the platform's direct communication feature.

Cons

Personally, I've found the software not user-friendly and challenging to set up projects in some cases. Each micro-step takes time to ensure everything is correctly set up.

“centercode in my work environment”

Pros

With a small learning curve, the platform is easily adaptable to my specific needs.

Cons

In my role, Centercode fulfills all my needs, so I don't have any issues to report.