Total 2482 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars28%
3
Stars5%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
Less than a year
“Essential for our business”
Pros
It is something our business relies on every single day for handling tasks and projects and at this point it's become an essential part of how we work.
Cons
As someone who tends to overthink, the huge number of formatting options can feel a bit overwhelming. It was enough that I ended up hiring an expert to get everything set up for me.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 11-50 employees
Less than a year
“central place for team coordination”
Pros
Across our company, it has become the central place for coordinating digital strategy, sales and design as we manage campaigns for our digital advertising clients. Being able to assign tasks quickly and keep everyone updated on project progress has cut down a lot of email back-and-forth and reduced unnecessary meetings. Team members can follow live updates, get tagged in comments and stay on top of upcoming deadlines without disrupting someone else's workflow. Some of our staff also use the mobile app which has been helpful. Another big advantage for us is task search especially since we handle a wide range of products for our clients.
Cons
We've been very satisfied with it. We also have a rep who checks in to see whether we need any help and at this point we honestly don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
E-Learning, 11-50 employees
Less than a year
“Smooth across devices”
Pros
Between the lists, boards, calendars, Gantt view and time tracking, it covers pretty much everything needed for project and task management. It also works well across Android, iOS, the Chrome extension and the web app and the interface stays consistent on all of them. The integrations with tools like Todoist and Gmail are excellent too especially being able to create tasks directly from email. On top of that, the automation options are very powerful and save time on upkeep like automatically shifting due dates based on task status.
Cons
That said, the interface feels overly complicated and not very user-friendly. Someone new to the platform may genuinely need a bit of training before they can use it comfortably. I'd also like the dashboards to offer more customization especially the option to hide features that aren't relevant to our workflow. The UI also feels heavy which makes it slower to load than it should be so some optimization would definitely help.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Accounting, 11-50 employees
Less than a year
“Does everything for us”
Pros
It has basically taken the place of Trello, Asana, Notion and even our bug tracking tool. Setting it up was simple and it handles a ton of different tasks in one place. We've also begun using the document management feature to keep shared team files organized which has been incredibly useful.
Cons
there's very little to complain about. Even though they keep rolling out new features, the platform never feels overloaded or bloated.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Online Media, 11-50 employees
Less than a year
“cost-effective option”
Pros
The affordable pricing was a big plus for our small organization especially considering how many features are included at that cost.
Cons
At the same time, it feels like it prioritizes having lots of features over making them truly polished. Keeping tasks clean and consistent is already tough with most project or task management tools and in ClickUp it feels even more difficult. It seems to be aiming to do everything, without really standing out as the best in any one area.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Marketing and Advertising, 51-100 employees
Less than 6 months
“Useful reporting tools”
Pros
it has been really useful for assigning tasks, building forms, tracking progress and using the reporting dashboards to stay on top of everything.
Cons
Something that could be clearer is how to start time tracking right from the task view and then stop the timer once the task is finished.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 51-100 employees
Less than a year
“Totally won me over”
Pros
At first, I wasn't very familiar with it so I was unsure about using it or recommending it. Once I actually started working with it though, I was completely won over.
Cons
I still prefer using the desktop version over the web or mobile apps.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Telecommunications, 1-10 employees
Less than 6 months
“Task tracking that keeps me organized”
Pros
Being able to stay on top of my weekly tasks and plan my time around them is what I really enjoy about it.
Cons
Getting the workflow set up the right way at the beginning was a bit challenging.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
7
Writing and Editing, 1-10 employees
Less than a year
“valuable integrations”
Pros
It covers pretty much everything I need for project work and team management in one place. It gives me access to all the tools I rely on, from Google Docs to Slack and plenty more so I'm not jumping between apps all the time.
Cons
it can feel a little overwhelming at the start. There are a lot of features and integrations to take in right away.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Accounting, 500+ employees
More than a year
“Accounting side is amazing”
Pros
ClickUp's accounting side is incredible and I really love the overall ebb and flow of how the product works.
Cons
It can take a little time to get used to all of the different elements.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Cosmetics, 11-50 employees
Less than 6 months
“complex interface”
Pros
This tool works well for assigning tasks to team members and it also costs less than many other project management tools.
Cons
This software isn't the most user-friendly project management software and the interface isn't very visually appealing either.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
1
Functionality
2
Cosmetics, 11-50 employees
Less than 6 months
“Ideal for growing teams”
Pros
A really useful platform for small and mid-sized teams that need to keep projects organized in one place. The layout is very clear and simple to navigate.
Cons
Sometimes it sends unnecessary reminders and that can get pretty irritating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“Outperforms competitors”
Pros
Compared with other tools in this category, it really stands on its own when it comes to both features and pricing. One thing I appreciate a lot is that time tracking is included for free, while platforms like Asana usually keep that behind a paid plan. It's also very useful that projects can be hidden from other teammates even on the free version. Honestly, its free plan outperforms the paid versions of many similar products. Another big plus is the direct integration with third-party tools without having to rely on Zapier, Integromat, IFTTT, Zoho Flow, Microsoft Flow, Integrately, Pabbly Connect or similar services.
Cons
I don't feel like anything is really missing in it. The only thing I'd say is that continuous improvement and regular development are always important to make the product even better. Right now, ClickUp feels quite unique in the market.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Writing and Editing, 1-10 employees
Less than a year
“Better workspace overview”
Pros
The efficiency and timing are well handled and that has given me a clearer overview of my workspace.
Cons
There are only a few pop-up notifications so it doesn't always draw my attention back to my work when needed.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Computer Software, 1-10 employees
Less than a year
“free plan includes core features”
Pros
A big plus is that the free plan already includes the core features needed to get started. The document management is solid and there are plenty of integration options available which makes the platform more flexible to use.
Cons
One thing that could be improved is how some features are restricted on the free plan. Instead of giving very high usage caps that don't feel practical, it would be more useful to limit the number of items per month or by count, for example, allowing 2 or 5 custom fields rather than 200 uses. The biggest issue though, is the website speed which feels like a major bottleneck and could make it harder to roll out across a global company.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Online Media, 500+ employees
Less than a year
“Helpful mobile access anytime”
Pros
Having mobile access is really valuable and comes in handy a lot.
Cons
The UI/UX could be improved to feel more beginner-friendly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Semiconductors, 11-50 employees
Less than a year
“Full-featured platform”
Pros
The free plan offers a lot and the platform comes packed with features.
Cons
Things can feel cluttered pretty quickly. The interface isn't instantly user-friendly and organization doesn't seem to be the strongest focus.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Writing and Editing, 1-10 employees
Less than 6 months
“appealing design”
Pros
The overall design and feel of the platform is really appealing.
Cons
There are just too many steps involved when it comes to management tasks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Computer Networking, 101-500 employees
Less than 6 months
“Right choice for me”
Pros
The free version of this software is packed with useful features which is exactly what made it the right choice for me. I really love using it.
Cons
At this point, I honestly haven't come across any major downsides. I'm genuinely very happy with this software.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Chemicals, 11-50 employees
More than a year
“Drag-and-drop scheduling is fantastic”
Pros
I enjoy the drag-and-drop task scheduling. It makes planning and moving tasks around feel quick and convenient.
Cons
There really isn't anything I'd point to as a downside with it.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10