Total 2482 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars28%
3
Stars5%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
Less than a year
“Keeps communication in one place”
Pros
Getting tasks organized in it is simple, whether it's assigning work, monitoring progress, tracking time and budgets or keeping communication in one place. It also handles task management, to-do lists, goals and the automation features are probably the biggest highlight. The platform doesn't take long to learn, feels very user-friendly once you're in it and the pricing is quite affordable. With remote and work-from-anywhere setups being so common now, this feels like a must-have for organizations.
Cons
A few people on the team had a hard time adjusting to the platform at first. One problem I ran into was trying to add a vendor without cost but they also had to purchase a subscription which was frustrating.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Financial Services, 51-100 employees
Less than a year
“Slack integration is a plus”
Pros
Keeping tabs on every project across the team has been much better since we started using it. It gives us one shared space for documents, assets and other collateral which helps a lot. With everyone working from home, staying updated on progress was getting difficult but it makes it really simple to create tasks, update their status and work together with other teams. The Slack integration is also a big plus because tasks can be created directly from a thread.
Cons
The first few days can feel a bit overwhelming because there's a lot happening in the platform. It may seem complicated at the beginning but after spending some time with it, the navigation becomes fairly simple.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Food & Beverages, 11-50 employees
Less than 6 months
“Packed with useful free tools”
Pros
It comes with a wide range of free features and they do an excellent job for managing tasks.
Cons
I'm still exploring the platform and figuring out everything it has available to offer.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Computer Games, 51-100 employees
Less than a year
“Customizable interface”
Pros
This system has a lot going for it and a few features stand out the most for me. I really appreciate being able to track task progress with drag-and-drop prioritization and it's helpful to see how tasks connect with each other. I also like that the interface can be customized to fit my preferences instead of being stuck with a single layout. Adding tasks is fast with the quick add bar and the built-in search makes it simple to find what I need without wasting time. On top of that, assigning tasks to specific team members, setting due dates and reminders and creating custom fields for extra task details all make the platform very flexible and useful.
Cons
It doesn't include a built-in Gantt chart. That said, there is a Chrome extension called ClickUp Gantt that lets you create a Gantt chart directly within ClickUp so there is still a workaround.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
Less than a year
“Easy to integrate”
Pros
Getting it integrated was simple and using it day to day felt very user-friendly.
Cons
The time tracking and reminder features didn't work well for me. Those tools just weren't very good.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Information Technology and Services, 1-10 employees
More than a year
“Friendly support”
Pros
The Docs view works really well as a simple company wiki which is a big plus for me. It's something I end up recommending to a lot of my clients. I've also had very good experiences with the support team, they're quick to respond and genuinely helpful. On top of that, the platform keeps getting better over time and I'm hopeful I'll end up becoming a paying customer again.
Cons
There was a long stretch where the software felt pretty buggy and while that does seem to be getting better, it still leaves some uncertainty. My other frustration is how overly complex it can feel. If all you want is simple task management, the interface comes across as cluttered and a bit chaotic. There are too many tiny buttons, links and floating elements competing for attention which makes it distracting to use. It really could benefit from a redesign built around a cleaner, more minimal and more focused layout. I still believe the software has solid use cases and we do continue using it but for task and project management, it doesn't feel completely there yet.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
10
Functionality
7
Information Technology and Services, 1-10 employees
Less than 6 months
“Large feature set”
Pros
It has been a fantastic tool to use. It brings together a polished, highly responsive and well-structured interface with an impressively large feature set. The parts I rely on most are the mind maps that can be turned into tasks, the documents and especially the newer Whiteboards which feel like they have a lot of potential.
Cons
This platform feels so broad that I lose my way and probably end up using only half of what it offers. I'd really appreciate a faster, clearer path for working through some of the issues that come up while putting together the different projects I handle.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Computer Software, 51-100 employees
Less than 6 months
“Clickup keeps marketing on track”
Pros
Between task management, idea sharing and visibility into everything happening across my department and the wider company, it has been incredibly useful. I really appreciate being able to customize the interface, view the information I need and keep all my tasks in one place which helps me avoid missing anything important. The notifications are also a big help because they keep me on top of comments and deadlines that I might otherwise overlook. On top of that, the project management features have been a lifesaver for our Marketing projects.
Cons
At the beginning, the interface and overall workflow took some getting used to so the learning curve felt a little challenging at first. Once I spent more time with it though, it became a really strong tool that I genuinely enjoy using.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Marketing and Advertising, 1-10 employees
Less than a year
“Feature-packed solution for team organization”
Pros
It includes all the features a team needs to keep projects organized.
Cons
It's quite complex and getting started is especially difficult at first.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Computer Software, 11-50 employees
Free Trial
“Lets me keep tabs on team projects”
Pros
Keeping tabs on team projects is much more manageable with it and it makes tracking progress and status really simple. The features are simple enough to understand and I also appreciate that the free trial lets us try extra features and upgrade later if we decide we need more options.
Cons
Because the platform includes so many features, it takes a while for the team to fully understand how to use it effectively.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
7
Information Services, 1-10 employees
Less than 6 months
“Needs better language support”
Pros
The app is decent overall but it still lacks Arabic language support, even though the Arab world is one of the biggest audiences for products like this.
Cons
It's simple to use but the company really needs to pay more attention to other countries and languages.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Not Specified, 1-10 employees
“Too Good”
Pros
Clients can track the progress of specific tasks.
Cons
None
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Computer Software, 50-99 employees
“Fantastic System”
Pros
Its fantastic. Its incredibly good to be able to tweak templates and even construct conditional workflows based on job accomplishment.
Cons
None
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Hospital & Health Care, 500+ employees
Less than a year
“More detailed option compared with Jira and Confluence”
Pros
Compared with Jira and Confluence, it feels like a more complete option as long as you handle anything sensitive or privacy-related on your own. It gives teams a real advantage, with plenty of tools and options that make it possible to shape the workspace to fit the way they actually work.
Cons
Security is a concern since the connections are currently all public. It refers to this as a limitation now and private connections may only become available later if they decide to add support for it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Insurance, 1-10 employees
Less than a year
“Convenient ready-made templates”
Pros
The customization options are excellent and the software gives you a solid head start with ready-made templates while still letting you build everything from scratch if that works better for you.
Cons
As a solo business owner, I really wish the lower-tier plans included more automations. I go through my allotment pretty fast and once they're gone, I have to wait until the next month for more. When you're running everything alone, that becomes a real hassle because I depend on daily task automation a lot.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Retail, 500+ employees
Less than a year
“Lots of useful functions”
Pros
Its amazing how many useful features it packs in especially being able to assign comments and projects to teammates or whole groups in the organization. I also really appreciate that task statuses can be updated as work moves forward, whether it's complete, in progress or waiting on questions. The activity stream shows everything happening in real time which makes it feel a lot like a social feed for ongoing work projects.
Cons
If your team has a very heavy workload, the activity stream can sometimes feel a bit overwhelming with how much is happening at once.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Maritime, 11-50 employees
Less than 6 months
“Helpful task overview”
Pros
Having my tasks laid out with their due dates was really helpful and customizing the workspace layout was very simple and convenient.
Cons
I do not have much to mention here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 11-50 employees
Less than a year
“Cuts down on manual effort”
Pros
After more than a year with it, I've ended up relying on quite a few of its features for project work. The standout for me is the task automation which cuts down a lot of manual effort and saves a significant amount of time. It's also very helpful that users can report bugs immediately so developers can step in and make the necessary fixes quickly.
Cons
Beyond the sheer number of features, the part that bothered me most about it was how poorly it performs on mobile devices likely because the app's design is so complex. On a phone, I run into several issues that make the overall experience frustrating. It feels far too difficult to navigate and comes across as if important functionality is missing.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Computer Games, 11-50 employees
Less than a year
“Decent but security needs work”
Pros
It does the job well enough if you're not expecting anything exceptional.
Cons
security is a major concern for me. Every attachment is shared through public links and they present that as a feature. Private attachments are only available if you move up to their most expensive support tier and even then, it still doesn't fully protect your data. It also lacks a wiki feature which would be really useful and is something other tools already offer.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
7
Retail, 11-50 employees
Less than a year
“Comes with plenty of shortcuts”
Pros
This tool has a polished interface and there are lots of shortcuts and fast ways to add information which keeps project planning from turning into a project of its own.
Cons
It definitely comes with a learning curve. If you're switching from a simpler project management tool, it's worth spending time learning how it works so it helps rather than slows you down. It took me about 3 or 4 attempts to finally set up my workspace the right way.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10