Total 2482 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars28%
3
Stars5%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Computer Hardware, 51-100 employees
More than a year
“works well as a PM tool”
Pros
Getting started with it was pretty simple and the platform felt simple to use overall. Assigning tasks to specific people wasn't always completely clear but aside from that, it worked well as a project management tool. I only used it for a short time yet I ended up enjoying every feature I tested.
Cons
The design felt quite basic and some parts of the interface were not especially user-friendly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Non-Profit Organization Management, 11-50 employees
Less than a year
“Good for teamwork”
Pros
Working together with other team members is really convenient and the different layout options are a big plus.
Cons
For people who aren't very tech-savvy, it can be hard to navigate at first. The large number of features also tends to feel overwhelming for many users.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Education Management, 51-100 employees
Less than 6 months
“Comes with a lot of benefits”
Pros
This software has been very beneficial for me and honestly, it's an excellent tool that really deserves recognition and encouragement.
Cons
It's a very good program overall but I'd still like to see the workflow and procedures made simpler so beginners can use it without struggling.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Fine Art, 1-10 employees
Less than a year
“Committed team”
Pros
It stays open in a tab for me all day because that's where I keep every task I need to get done. One thing I really appreciate is how committed their team is to helping users solve business problems through their tools. It also covers a lot of ground for people juggling multiple tasks and projects while still working collaboratively with others.
Cons
The platform is packed with powerful features and can be customized to fit almost any workflow but using it for several days in a row can feel frustrating right now. If it consistently performed at the level of everything it's capable of, it could easily be the best project management tool out there. At the moment, my biggest issue is that it sometimes lags, for example, when you do something quickly in the app, the change doesn't always show up right away.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Financial Services, 1-10 employees
Less than 6 months
“Easy to monitor of everything”
Pros
Working with editors feels really simple and it makes it simple to keep track of everything that's happening.
Cons
I still haven't figured out how to share a task through email.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Construction, 51-100 employees
More than a year
“Valuable remote teams”
Pros
Being able to set due dates and assign tasks to specific team members is probably my favorite part. When I use it with my team, everyone picks it up quickly and starts using it without much trouble. Since we're all working from different locations, it has really helped keep the quality of our assignments high. It has been especially valuable for a team like ours that works remotely and across multiple time zones.
Cons
No complaints as such. The only thing is that it can take a little time at first to get used to all the available features and options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Works on desktop and iOS”
Pros
It's convenient that it works on both desktop and the iOS mobile app so I can access it from either device depending on where I am.
Cons
Getting started with it is really difficult. The setup takes a lot of time and the overall system feels hard to use.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
9
Consumer Services, 1-10 employees
Less than a year
“full-featured tool for tracking employee activity”
Pros
Right away, it felt simple to work with while still offering everything needed in one place. The admin side is especially impressive because it gives a clear view of all tasks, their deadlines and how far along they are. Tasks can be assigned to specific people and users can also pass tasks along to others when needed. It really feels like a full-featured tool for any company that wants to keep track of employee activity while also making work reporting much simpler for everyone.
Cons
An area that could be better is how task duration is handled since it has to be entered manually. It would be more accurate if there were options like a start time and end time or another way to track duration with more precision.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Retail, 1-10 employees
Less than 6 months
“Better than paid options”
Pros
Even it's free plan outperforms some paid tools I've used before. It offers excellent value for the cost and makes my day-to-day work much more manageable.
Cons
Honestly, I can't think of any downside. I don't know of a single con.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 11-50 employees
Less than 6 months
“offers tons of project templates”
Pros
No matter what kind of team you're on, it gives you tons of project templates to work with so it feels very flexible. Whether you're in marketing like I am, in tech or in just about any other department, there are plenty of options to choose from.
Cons
Interface text could be better. A lot of it is gray which looks nice because it isn't too distracting but it can also be a bit difficult to read.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Hospital & Health Care, 51-100 employees
Less than a year
“Cooperative support staff”
Pros
Personally, I find it simple although I can see how the number of features might be a bit overwhelming for some people at first. The customer support team has also been really helpful whenever I've needed to contact them and I really appreciate how much customization the software offers.
Cons
At times, it tends to freeze when I have several things open at once. It's a fairly small issue though and it does seem to be getting better over time.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Non-Profit Organization Management, 1-10 employees
Less than 6 months
“Keeps the team aligned”
Pros
It works really well for team projects and managing software tasks. It syncs with the whole team quickly so everyone can clearly see what they need to work on.
Cons
As with most project management tools, there's a bit of a learning curve at first. That said, the onboarding tutorial they provide when you sign up is actually very helpful.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 1-10 employees
More than a year
“Must-have for PM needs”
Pros
Having everything needed for project management in one place is a big plus. It works right in the web browser so there's no need to install any software. I can access it from basically any device I own, as long as it has a browser which makes it really convenient.
Cons
It feels a lot like a Swiss Army knife, very powerful if you really know your way around it but not very beginner-friendly. In my situation, I can't share the ClickUp dashboard with clients because the number of features tends to overwhelm them. It's also not practical on smaller monitors since there's always so much displayed on the screen.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Marketing and Advertising, 1-10 employees
Less than a year
“team collaboration that works”
Pros
Keeping the whole team aligned in one place has been really helpful and the platform is very accessible to use.
Cons
There are some small glitches from time to time and after reaching out to support we're still waiting to hear back. The minor issues aren't a big deal for us but the support really should be better.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Computer Networking, 1-10 employees
Free Trial
“Easy to keep track of goals”
Pros
Tracking my tasks and goals is really simple with it and it helps make my overall workload feel much more manageable.
Cons
If anything, I just wish changing the theme was a little more simple.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Analyist, 1-10 employees
“Recommended”
Pros
It handles the administrative tasks well.
Cons
None
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Internet, 1-10 employees
Less than a year
“Exceptional free version”
Pros
One of its biggest advantages over competing tools is that the free version is actually packed with features instead of being limited to the basics. A lot of other productivity platforms hold back most of their useful functions unless you pay but it gives you access to a lot right away. Along with the standard features you'd expect from this type of software, it also comes with a huge range of extras. There are multiple views, dashboards, proofing tools, real-time collaboration, task dependencies, integrations, time tracking, 24/7 support and likely plenty more that I still haven't explored.
Cons
It can feel like too much especially at the beginning. The sheer number of features is overwhelming during the initial setup and I can see why some users and teams mention a steep learning curve when trying to understand and use everything. It's not always obvious whether a certain tool is necessary or worth using. The level of customization is another mixed blessing. Being able to tailor everything is one of it's most appealing strengths but having so many options can also become a downside since you need to spend time choosing and adjusting settings to get the platform working at its best. On top of that, the interface could use improvement. Some blank areas and side panels feel confusing and the small text combined with faint colors makes the lack of contrast more noticeable.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Marketing and Advertising, 11-50 employees
Less than a year
“Flawless migration”
Pros
Moving everything over to it was a really painless process. The platform fits just about any project setup you can think of, whether it's client work, personal to-dos or larger projects. It also comes with a solid range of tools that help keep track of all the moving parts involved in a project.
Cons
The Android app still needs some improvement before it can truly be the best part of the platform.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Writing and Editing, 1-10 employees
Less than a year
“Lets me import work”
Pros
Having everything in one platform has been a huge plus. There are plenty of tools available and I can handle all my tasks without jumping between different apps. It also lets me automatically import work from other platforms and I can even build custom imports for Excel files or tools that it doesn't natively support. Goal setting, staying on top of progress, carpet installation tasks, reminders and scheduling can all be managed in one place. Another big advantage is how much I can tailor the system to match exactly what I need.
Cons
wide range of features can also make it a bit confusing at times especially when trying to decide which option or tool to use.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Insurance, 500+ employees
Less than a year
“crucial for task delegation and project clarity”
Pros
I like how simple it is to assign tasks across the team. It also makes it much clearer to track the current stage of each project and that visibility is especially important to me.
Cons
I'm not using every feature available but the ones I do rely on have worked flawlessly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7