Total 2482 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars28%
3
Stars5%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 11-50 employees
Less than a year
“Fantastic built-in time tracking reports”
Pros
Keeping products well organized and separated, along with the built-in time tracking reports, makes it much easier to monitor hours across different projects.
Cons
At times, bugs stick around longer than they should before getting fixed. It also tends to use a lot of computer memory while running.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Computer Software, 51-100 employees
Less than 6 months
“Task management that feels satisfying”
Pros
Keeping up with projects, tasks and daily work feels incredibly satisfying with it. It helps me stay focused on the actual work instead of spending energy figuring out how to organize everything. There's also something oddly rewarding about finishing a task and moving it into the completed column in it, it genuinely lifts my mood.
Cons
Filtering on the boards could be improved. It feels a little more complicated than it needs to be and that's really the only downside on my end.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Information Services, 500+ employees
Less than a year
“Top choice for project management”
Pros
It has been one of the best project management tools I've used. It's simple to work with and simple to navigate, while still offering plenty of features for planning, managing and tracking tasks with a team. To be honest, using it has helped me become more productive overall.
Cons
I haven't noticed any important feature missing. That said like any software, it should keep evolving with new updates and improvements over time as user needs continue to grow.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Hospital & Health Care, 1-10 employees
Less than a year
“Laid out clearly”
Pros
The concept, layout and overall functionality are fantastic and I really love how the platform is designed.
Cons
Getting it set up without outside help is nearly impossible. The ClickUp resources are difficult to put into practice and the training doesn't cover the kind of support I actually need.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Hospitality, 11-50 employees
Less than a year
“Keeps everything visible”
Pros
Having it in place gives me confidence that our team is actually completing tasks and staying on top of goals. It's reassuring to have a tool for the staff that keeps everything visible because I know work is moving forward and getting finished.
Cons
At times, after marking a task as completed, it shows up again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Non-Profit Organization Management, 11-50 employees
Less than a year
“Teams aligned around goals”
Pros
Keeping multiple departments aligned around shared goals is one of the biggest benefits for us.
Cons
There's a lot packed into the platform so it takes time to explore and understand all of its capabilities.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Design, 1-10 employees
Free Trial
“decent tool”
Pros
Right from the start, it offers a practical way to organize different kinds of activities, whether for work, personal matters or anything else and that was one of the first things that caught my attention and felt useful.
Cons
Getting comfortable with it was difficult. It was only available in English and it didn't sync properly with my Google accounts which made it frustrating to register tasks and keep them available across my devices.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
6
Functionality
5
Information Technology and Services, 51-100 employees
Less than a year
“Real-time updates”
Pros
Getting around the platform is simple and the real-time notifications keep me updated right away whenever something changes.
Cons
I haven't run into any problems at this point. It's been working exactly the way it's supposed to.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 51-100 employees
Less than a year
“Excellent for planning my daily work”
Pros
It has been really helpful for organizing and planning my daily work. It keeps my tasks and schedule in one place and when I connect it to my calendar, it reminds me about recurring meetings and repeated tasks. I can follow my work timeline, stay aware of due dates and track what I need to finish each day, almost like a more effective to-do list. I also like that it shows reminders at the start of the day which helps me work smarter and stay on top of everything. The mobile app is another big plus because I can check updates and see what's new even when I'm away from my laptop. Overall, it's an amazing platform and app.
Cons
Something I'd like to see improved is the visual side of it especially with more attractive emojis and stickers so it feels more fun and expressive. I've also noticed some problems with the notification refresh since the list is not always ordered by the most recent updates.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Information Technology and Services, 51-100 employees
Less than a year
“Solid task management hub”
Pros
This tool became part of our team's daily workflow by making task distribution much more organized. It offers a wide range of features that support all kinds of work, including project management, task tracking, marketing planning, setting deadlines and more.
Cons
At the same time, having so many features can make the interface feel less user-friendly. There are moments when figuring out how to complete certain actions is difficult because of the large number of buttons and prompts on the screen.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Computer Software, 11-50 employees
Less than a year
“Efficient task tracking system”
Pros
So easy to operate and that's a big plus. It comes packed with plenty of features that make task management much more manageable. Anyone who needs to monitor their tasks and stay on top of follow-ups can use it without much trouble. The notification system is also really helpful since it sends alerts to your phone for new emails, messages and tasks in the app which helps make sure nothing important gets overlooked.
Cons
The part I wasn't happy with was the UI at the time (around Q3 2021) especially because the management options were not very easy to locate. It can also turn into a bit of a cluttered mess once you've created and completed thousands of tasks.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Information Technology and Services, 101-500 employees
More than a year
“A lot of room for customization”
Pros
it feels pretty natural and it offers a solid mix of features without becoming overly complicated. There's plenty of room to customize it to fit different users and the automations can handle fairly advanced workflows when needed.
Cons
Email notification system could definitely be better. I regularly receive duplicate emails and it also tends to send notifications for my own replies to comments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Newspapers, 51-100 employees
Less than 6 months
“Appreciate the Gantt view”
Pros
Compared with other full-featured project management tools, this one offers a similarly complete setup and I really appreciated having a Gantt view alongside the usual list and board options, plus built-in time tracking. It can be adapted to different workflows by turning features on or off, whether that's time tracking, effort estimates, due dates, priorities, subtasks or dependencies. There are also other useful options like workload management although that requires a higher-tier plan than the one I'm currently using.
Cons
There are quite a few small to medium bugs. Most of the time they can be worked around by retrying, searching again or doing a quick repeat action but they're still a genuine issue and I'm hoping the product becomes more polished over time.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Internet, 1-10 employees
Less than a year
“Clickup fits our workflow perfectly”
Pros
It feels like the project management system I would have built myself after not finding anything else that really matched what I needed. It was quick to set up, simple to work with, made project tracking simple and included everything our team was looking for.
Cons
One thing to watch is how deep you go with subtasks because if you nest them too much, things can start to get buried and be missed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Non-Profit Organization Management, 11-50 employees
Less than 6 months
“Free of cost”
Pros
Simple to use and just as simple to keep updated. It makes project management much more manageable and the fact that it's free is a huge plus.
Cons
There's still a bit of a learning curve when it comes to figuring out how to use all of the features.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
9
Functionality
7
Computer Software, 11-50 employees
Less than a year
“Staying organized with key tasks”
Pros
Keeping important tasks organized felt very simple which made it easy to stay on top of what mattered most.
Cons
I didn't run into any problems while using this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer & Network Security, 1-10 employees
Less than 6 months
“Appealing layout with lots to explore”
Pros
The visual layout of the site is really appealing and well organized which makes it pleasant to use.
Cons
There are so many features packed in that I can end up spending more time figuring out which one to use than actually working on the project.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Education Management, 51-100 employees
Less than 6 months
“effortless task management”
Pros
Managing tasks in it has been effortless and the fact that it's free makes it even better. You can import, collaborate on and organize everything in one place without needing multiple tools.
Cons
I've really enjoyed how user-friendly the software is and at this point I haven't come across anything I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Marketing and Advertising, 1-10 employees
Less than a year
“Comfortable to work with”
Pros
Its usability is excellent, it feels very user-friendly and visual which makes working with it really comfortable.
Cons
A few features in calendar mode could be improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 11-50 employees
Less than a year
“Feature overload, poor execution”
Pros
It comes with a wide range of features. The company itself feels ambitious, entrepreneurial, idea-driven and focused on growth, with big goals they're clearly trying to achieve. I do believe the product will keep getting better over time. Their customer support is also excellent. The features I appreciate most are the custom fields, automations and toggle switches especially for collapsing and expanding lists or text inside tasks and documents.
Cons
It's hard to know where to begin. It has a major customer experience problem. It's pretty clear the company has been prioritizing growth and expansion but they missed the part where the product should be fully nailed down before scaling. There are plenty of features but it often feels like none of them work especially well and too much of the platform comes across as low-quality, poorly thought out or badly designed. They promote features in a way that gets you excited to try them but once you do, they turn out to be inefficient, missing from the app or unreliable through integrations. There always seems to be some kind of issue with whatever they release. At times, it genuinely makes you question whether they use their own software. Very little feels fast, user-friendly or polished.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
2
Functionality
3