Market Research, 11-50 employees
Less than a year
“Meilleur outil de travail collaboratif”
Pros
User-friendly and effective software, simplifying access control setup and enhancing collaboration.
Cons
Simple to use, though initial learning curve mentioned.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“"Confluence: The Tool I Trust the Most"”
Pros
Suitable for basic IT project and product management tasks.
Cons
Wiki setup ease noted for new hires' knowledge integration.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Information Technology and Services, 101-500 employees
More than a year
“The best tool for your Knowledge Sharing”
Pros
An intuitive user interface and seamless integrations allow for rich document creation and knowledge base development.
Cons
High cost for larger organizations, demanding substantial utility for ROI.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Telecommunications, 500+ employees
Less than a year
“The master of knowledge”
Pros
Serves as a comprehensive repository for crucial business knowledge.
Cons
Essential for company knowledge base and alignment with business guidelines.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Consumer Electronics, 11-50 employees
More than a year
“Solid note/documentation software, but pricey for what it is”
Pros
Generally positive, yet compared to more modern options, it might be considered less flexible and costly.
Cons
Strong integration with Jira and developer-friendly features praised.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Consumer Services, 51-100 employees
Less than 6 months
“Extremely easy to use to keep the company organized”
Pros
Simplifies search for relevant knowledge or client information, enabling easy publication and editing.
Cons
No discernible flaws reported from personal experience.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Sports, 11-50 employees
More than a year
“Confluence Review”
Pros
An invaluable tool for tracking project progress and managing IT-related documents.
Cons
Found inadequate for team use and searching purposes.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Not Specified, 11-50 employees
More than a year
“Confluence for Web developers”
Pros
A great tool for knowledge sharing, supporting third-party add-ons.
Cons
Complexity noted for beginners learning its functionalities.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Health, Wellness and Fitness, 51-100 employees
More than a year
“Great collaboration tool”
Pros
Facilitates knowledge transfer, collaboration, and tracking meeting notes efficiently.
Cons
Request for improved search techniques and more tutorials.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 101-500 employees
More than a year
“Useful for collaboration on requirements and documentation”
Pros
Effective in building content while working through requirements, user guides, and product notes.
Cons
Request for additional flowchart-type tools.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 500+ employees
Less than a year
“A superior collaborative workspace”
Pros
Confluence's team communication tools are crucial for enhanced team productivity, particularly for those seeking comprehensive control.
Cons
Mastering the platform proves challenging for less tech-savvy users, hindering their efficiency in managing our websites. Additionally, the support staff's exclusive English fluency might inconvenience certain customers. Integration with Azure DevOps also presents some difficulties.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Public Relations and Communications, 11-50 employees
“Confluence is a fantastic collaboration and documentation tool made simple for companies like ours”
Pros
Collaboration is the standout feature, benefiting from default templates, saving time, and establishing consistent norms.
Cons
No current recommendations for software improvement.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Computer Networking, 500+ employees
More than a year
“Confluence Review for Knowledge base management”
Pros
Ease of document storage, searching, indexing, and access control highlights Confluence's advantages.
Cons
Learning curve highlighted for document management and sharing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Aviation & Aerospace, 51-100 employees
“Commercial standard for internal wiki type of feature”
Pros
The ease of use is outstanding and it offers a wide range of features that can be easily tailored to various requirements.
Cons
The cost can be relatively high when compared to opensource alternatives.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Internet, 11-50 employees
“Very good software for documentation and collaboration”
Pros
Documenting projects and sharing content for collaboration is effortless. It seamlessly integrates with Jira providing numerous modules to enhance documentation readability. Additionally it offers a variety of readymade templates.
Cons
Convincing the rest of the business to transition from Google Documents to this software can be somewhat challenging despite its superior capabilities.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Information Technology and Services, 11-50 employees
“A bit pricy but works wonderful with Jira for IT Projects”
Pros
Its impressive ability to integrate seamlessly with other Atlassian products particularly Jira ensures realtime status updates for issues.
Cons
There is limited flexibility in terms of document formatting table arrangement and knowledge management. Additionally it may necessitate payment for various extra services beyond the core features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Publishing, 101-500 employees
“Confluence usese”
Pros
Confluence serves as an excellent knowledge base allowing for the storage of extensive documents and information in a userfriendly and accessible format.
Cons
My experience with Confluence has been largely positive with the only minor drawback being its somewhat dated design.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Computer Software, 500+ employees
“Easy to use internal library”
Pros
Customizing pages is straightforward yet elegant and it offers integration with other document storage solutions simplifying the conversion of documents into pages.
Cons
Occasionally navigating the search feature can be a bit tricky.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Hospital & Health Care, 500+ employees
“confluence review”
Pros
The feature that allows communication with users from different locations is appreciated.
Cons
I find the arrangement a bit confusing and less than ideal.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
6
Information Technology and Services, 1-10 employees
“Confluence”
Pros
Transitioning from mediawiki to Confluence feels like a leap into the future. It's userfriendly and boasts a great editor.
Cons
Creating complex pages is notably easier in Confluence compared to other tools I've used.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9