Confluence Software

Confluence Software Reviews

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Total 904 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

G
Gianmarco

Information Technology and Services, 101-500 employees

More than a year

5.0

“The best tool for your Knowledge Sharing”

Pros

An intuitive user interface and seamless integrations allow for rich document creation and knowledge base development.

Cons

High cost for larger organizations, demanding substantial utility for ROI.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

R
Rita

Telecommunications, 500+ employees

Less than a year

5.0

“The master of knowledge”

Pros

Serves as a comprehensive repository for crucial business knowledge.

Cons

Essential for company knowledge base and alignment with business guidelines.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E
Eshwar

Consumer Electronics, 11-50 employees

More than a year

5.0

“Solid note/documentation software, but pricey for what it is”

Pros

Generally positive, yet compared to more modern options, it might be considered less flexible and costly.

Cons

Strong integration with Jira and developer-friendly features praised.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

D
Darren

Consumer Services, 51-100 employees

Less than 6 months

5.0

“Extremely easy to use to keep the company organized”

Pros

Simplifies search for relevant knowledge or client information, enabling easy publication and editing.

Cons

No discernible flaws reported from personal experience.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

M
Meliksah

Sports, 11-50 employees

More than a year

5.0

“Confluence Review”

Pros

An invaluable tool for tracking project progress and managing IT-related documents.

Cons

Found inadequate for team use and searching purposes.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A
Anonymous

Not Specified, 11-50 employees

More than a year

5.0

“Confluence for Web developers”

Pros

A great tool for knowledge sharing, supporting third-party add-ons.

Cons

Complexity noted for beginners learning its functionalities.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

B
Bindu

Health, Wellness and Fitness, 51-100 employees

More than a year

5.0

“Great collaboration tool”

Pros

Facilitates knowledge transfer, collaboration, and tracking meeting notes efficiently.

Cons

Request for improved search techniques and more tutorials.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 101-500 employees

More than a year

5.0

“Useful for collaboration on requirements and documentation”

Pros

Effective in building content while working through requirements, user guides, and product notes.

Cons

Request for additional flowchart-type tools.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

S
Sarah

Information Technology and Services, 500+ employees

Less than a year

5.0

“A superior collaborative workspace”

Pros

Confluence's team communication tools are crucial for enhanced team productivity, particularly for those seeking comprehensive control.

Cons

Mastering the platform proves challenging for less tech-savvy users, hindering their efficiency in managing our websites. Additionally, the support staff's exclusive English fluency might inconvenience certain customers. Integration with Azure DevOps also presents some difficulties.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

M
Madeline

Public Relations and Communications, 11-50 employees

5.0

“Confluence is a fantastic collaboration and documentation tool made simple for companies like ours”

Pros

Collaboration is the standout feature, benefiting from default templates, saving time, and establishing consistent norms.

Cons

No current recommendations for software improvement.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

R
Rajiv

Computer Networking, 500+ employees

More than a year

5.0

“Confluence Review for Knowledge base management”

Pros

Ease of document storage, searching, indexing, and access control highlights Confluence's advantages.

Cons

Learning curve highlighted for document management and sharing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 51-100 employees

More than a year

4.0

“can become cluttereddd”

Pros

Extremely user-friendly and simple to manage.

Cons

Without proper management it may become untidy.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M
Ming

Aviation & Aerospace, 51-100 employees

5.0

“Commercial standard for internal wiki type of feature”

Pros

The ease of use is outstanding and it offers a wide range of features that can be easily tailored to various requirements.

Cons

The cost can be relatively high when compared to opensource alternatives.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

K
Kevin

Internet, 11-50 employees

5.0

“Very good software for documentation and collaboration”

Pros

Documenting projects and sharing content for collaboration is effortless. It seamlessly integrates with Jira providing numerous modules to enhance documentation readability. Additionally it offers a variety of readymade templates.

Cons

Convincing the rest of the business to transition from Google Documents to this software can be somewhat challenging despite its superior capabilities.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

S
Shreya

Information Technology and Services, 11-50 employees

5.0

“A bit pricy but works wonderful with Jira for IT Projects”

Pros

Its impressive ability to integrate seamlessly with other Atlassian products particularly Jira ensures realtime status updates for issues.

Cons

There is limited flexibility in terms of document formatting table arrangement and knowledge management. Additionally it may necessitate payment for various extra services beyond the core features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

M
Michael

Publishing, 101-500 employees

5.0

“Confluence usese”

Pros

Confluence serves as an excellent knowledge base allowing for the storage of extensive documents and information in a userfriendly and accessible format.

Cons

My experience with Confluence has been largely positive with the only minor drawback being its somewhat dated design.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

J
Jeremy

Computer Software, 500+ employees

5.0

“Easy to use internal library”

Pros

Customizing pages is straightforward yet elegant and it offers integration with other document storage solutions simplifying the conversion of documents into pages.

Cons

Occasionally navigating the search feature can be a bit tricky.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

M
Michelle

Hospital & Health Care, 500+ employees

3.0

“confluence review”

Pros

The feature that allows communication with users from different locations is appreciated.

Cons

I find the arrangement a bit confusing and less than ideal.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

6

Z
Zoltan

Information Technology and Services, 1-10 employees

5.0

“Confluence”

Pros

Transitioning from mediawiki to Confluence feels like a leap into the future. It's userfriendly and boasts a great editor.

Cons

Creating complex pages is notably easier in Confluence compared to other tools I've used.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

D
Deepthi

Computer & Network Security, 51-100 employees

5.0

“Good product”

Pros

It primarily serves the purpose of knowledge sharing in a dynamic environment with everevolving system changes.

Cons

My experience with Confluence has been smooth and systematic without any notable issues.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9