Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

C
Chris

Media Production, 500+ employees

More than a year

5.0

Easy to use and very intuitive

Pros

Very user-friendly, easy to edit, and track permissions for each user, a valuable tool for team updates.

Cons

Occasional lag and loss of editing progress.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

C
Charles

Financial Services, 101-500 employees

More than a year

5.0

Good way to share information across teams

Pros

Adding and sharing information across teams and the organization is effortless with Confluence. Its comprehensive search functionality ensures relevant content appears in search results, complete with version history for easy restoration or comparison.

Cons

Content formatting tools can be challenging, especially for adding files and images. Locating specific content amid numerous additions can be troublesome.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

N
Natasha

Computer Software, 500+ employees

More than a year

5.0

Awesome product for documentation

Pros

The wide array of available templates is a standout feature.

Cons

Offline functionality is limited, and pricing is a concern.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

E
Erika

Publishing, 500+ employees

More than a year

5.0

Great for teams

Pros

Confluence serves as an excellent knowledge base hub for writing instructions. Its integration with Jira adds value for project management purposes.

Cons

Lack of a folder structure and rules can lead to disarray in the document tree.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

S
Shayla

Internet, 500+ employees

More than a year

5.0

We have found a perfect collaboration center in confluence

Pros

Confluence excels as an information hub, allowing extensive communication through interlinked pages and linked documents. The use of macros enhances content functionality and aesthetics.

Cons

Lack of integrated version control poses challenges for larger teams.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

K
Kevin

Wholesale, 51-100 employees

Less than 6 months

5.0

Our Go to program fo knowledge

Pros

Simplifies the creation and editing of documents for SOPs (Standard Operating Procedures).

Cons

Overall satisfaction, recommending Confluence for its appearance and functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

B
Bandhavi

Information Technology and Services, 11-50 employees

Less than a year

5.0

User friendly

Pros

Supports multiple simultaneous users for updating content.

Cons

No encountered issues during usage.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

JR
Jagannath Reddy

Information Services, 500+ employees

5.0

Best software for the document management and documentation.

Pros

Integration of various elements like images, boxes, and flow charts is seamless. The platform is highly editable and user-friendly.

Cons

Performance issues and occasional server downtime affect accessibility.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A
Athanasius

Computer Software, 1-10 employees

More than a year

5.0

Data Protection

Pros

It serves as an exceptionally productive workspace beyond traditional office setups.

Cons

Underrated data protection feature in Confluence.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A
Anonymous

Not Specified, 1-10 employees

More than a year

5.0

A robust collaboration platform

Pros

Confluence stands as a robust collaboration platform, streamlining teamwork and knowledge sharing. Its intuitive interface and navigational ease simplify content creation and management. Integration with Atlassian products and third-party apps adds substantial value.

Cons

Initial setup complexity and occasional performance lags with data handling.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Great solution for what it is

Pros

An ideal solution for knowledge management with excellent organizing capabilities.

Cons

No identified drawbacks; fulfills its purpose efficiently.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A
Ashish

Logistics and Supply Chain, 1-10 employees

Less than a year

5.0

Confluence - A life-saver for teams that want to collaborate on documentation

Pros

The search functionality is exceptional, enabling quick access to relevant information, crucial for avoiding duplication of efforts and improving efficiency.

Cons

Integration complexity is a minor concern.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S
Sam

Information Technology and Services, 1-10 employees

More than a year

5.0

Confluence is a great tool

Pros

Seamlessly integrates with popular tools like Jira.

Cons

Recognized as an outstanding collaboration tool.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

N
Namrata

Information Technology and Services, 500+ employees

More than a year

5.0

Empowering team collaboration,documentation and knowledge management

Pros

Acts as a knowledge repository and integrates well with Jira for comprehensive project management.

Cons

Daily use reported without any dislikes.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Confluence a great tool to create a knowledge base and collaborate

Pros

Eases the creation of neat and organized pages and offers convenient sharing features, enhancing collaboration.

Cons

In certain sections of Confluence, the search function could use an update. As the default setting is to search the entire workspace rather than the specific section you're in, it becomes nearly impossible. Although this can be remedied by creating an index page, not everyone follows this practice. Another minor inconvenience is that clicking a link alters your current page rather than opening a new tab, which can be frustrating initially, though easily avoidable once you're aware of it

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

AL
Anna Lena

Information Technology and Services, 1-10 employees

More than a year

5.0

Confluence is an excellent tool

Pros

The API is beautifully designed, allowing usage without solely relying on the GUI.

Cons

Not impressed with the additional functions for project management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

B
Benson

International Trade and Development, 500+ employees

More than a year

5.0

Confluence digital workspace makes it easy to work from anywhere.

Pros

Facilitates remote work effectively, uniting and enabling successful project completion for distributed teams.

Cons

Using Confluence has been a delight for us as it provides a unified workspace, allowing seamless connection and collaboration in our remote work setup. It's akin to working from a single desk, consolidating all our project details and plans in an easily accessible and secure space. This reliability transforms it into a trustworthy knowledge hub, ensuring everyone has quick access to necessary information, promoting synchronized efforts among the team. As a result, our productivity has soared, both collectively and individually, by ensuring everyone stays on the same page while working on projects.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

N
Nicholas

Consumer Services, 500+ employees

Less than a year

5.0

Confluence Review

Pros

Offers extensive knowledge and document storage, allowing comprehensive documentation of processes in a centralized location.

Cons

Difficulty in searching for specific articles reported.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M
Marc

Information Technology and Services, 500+ employees

More than a year

5.0

Confluence is a versatile platform with strong synergy with Jira

Pros

Confluence serves diverse team needs for knowledge sharing, documentation, and project management with its extensive template library and whiteboard features for brainstorming. Integration with Jira allows for robust reporting.

Cons

Less ideal for file sharing/storage; alternate tools suggested.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

R
Rakesh

Mining & Metals, 11-50 employees

More than a year

5.0

Wikipedia of an organization

Pros

A positive experience with potential for further improvements.

Cons

Highlighted functions: knowledge sharing, content management, and collaboration.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9