Media Production, 500+ employees
More than a year
“Easy to use and very intuitive”
Pros
Very user-friendly, easy to edit, and track permissions for each user, a valuable tool for team updates.
Cons
Occasional lag and loss of editing progress.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Financial Services, 101-500 employees
More than a year
“Good way to share information across teams”
Pros
Adding and sharing information across teams and the organization is effortless with Confluence. Its comprehensive search functionality ensures relevant content appears in search results, complete with version history for easy restoration or comparison.
Cons
Content formatting tools can be challenging, especially for adding files and images. Locating specific content amid numerous additions can be troublesome.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 500+ employees
More than a year
“Awesome product for documentation”
Pros
The wide array of available templates is a standout feature.
Cons
Offline functionality is limited, and pricing is a concern.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Publishing, 500+ employees
More than a year
“Great for teams”
Pros
Confluence serves as an excellent knowledge base hub for writing instructions. Its integration with Jira adds value for project management purposes.
Cons
Lack of a folder structure and rules can lead to disarray in the document tree.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Internet, 500+ employees
More than a year
“We have found a perfect collaboration center in confluence”
Pros
Confluence excels as an information hub, allowing extensive communication through interlinked pages and linked documents. The use of macros enhances content functionality and aesthetics.
Cons
Lack of integrated version control poses challenges for larger teams.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Wholesale, 51-100 employees
Less than 6 months
“Our Go to program fo knowledge”
Pros
Simplifies the creation and editing of documents for SOPs (Standard Operating Procedures).
Cons
Overall satisfaction, recommending Confluence for its appearance and functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 11-50 employees
Less than a year
“User friendly”
Pros
Supports multiple simultaneous users for updating content.
Cons
No encountered issues during usage.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Information Services, 500+ employees
“Best software for the document management and documentation.”
Pros
Integration of various elements like images, boxes, and flow charts is seamless. The platform is highly editable and user-friendly.
Cons
Performance issues and occasional server downtime affect accessibility.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Computer Software, 1-10 employees
More than a year
“Data Protection”
Pros
It serves as an exceptionally productive workspace beyond traditional office setups.
Cons
Underrated data protection feature in Confluence.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Not Specified, 1-10 employees
More than a year
“A robust collaboration platform”
Pros
Confluence stands as a robust collaboration platform, streamlining teamwork and knowledge sharing. Its intuitive interface and navigational ease simplify content creation and management. Integration with Atlassian products and third-party apps adds substantial value.
Cons
Initial setup complexity and occasional performance lags with data handling.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Not Specified, 500+ employees
More than a year
“Great solution for what it is”
Pros
An ideal solution for knowledge management with excellent organizing capabilities.
Cons
No identified drawbacks; fulfills its purpose efficiently.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Logistics and Supply Chain, 1-10 employees
Less than a year
“Confluence - A life-saver for teams that want to collaborate on documentation”
Pros
The search functionality is exceptional, enabling quick access to relevant information, crucial for avoiding duplication of efforts and improving efficiency.
Cons
Integration complexity is a minor concern.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“Confluence is a great tool”
Pros
Seamlessly integrates with popular tools like Jira.
Cons
Recognized as an outstanding collaboration tool.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Empowering team collaboration,documentation and knowledge management”
Pros
Acts as a knowledge repository and integrates well with Jira for comprehensive project management.
Cons
Daily use reported without any dislikes.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Not Specified, 500+ employees
More than a year
“Confluence a great tool to create a knowledge base and collaborate”
Pros
Eases the creation of neat and organized pages and offers convenient sharing features, enhancing collaboration.
Cons
In certain sections of Confluence, the search function could use an update. As the default setting is to search the entire workspace rather than the specific section you're in, it becomes nearly impossible. Although this can be remedied by creating an index page, not everyone follows this practice. Another minor inconvenience is that clicking a link alters your current page rather than opening a new tab, which can be frustrating initially, though easily avoidable once you're aware of it
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Information Technology and Services, 1-10 employees
More than a year
“Confluence is an excellent tool”
Pros
The API is beautifully designed, allowing usage without solely relying on the GUI.
Cons
Not impressed with the additional functions for project management.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
International Trade and Development, 500+ employees
More than a year
“Confluence digital workspace makes it easy to work from anywhere.”
Pros
Facilitates remote work effectively, uniting and enabling successful project completion for distributed teams.
Cons
Using Confluence has been a delight for us as it provides a unified workspace, allowing seamless connection and collaboration in our remote work setup. It's akin to working from a single desk, consolidating all our project details and plans in an easily accessible and secure space. This reliability transforms it into a trustworthy knowledge hub, ensuring everyone has quick access to necessary information, promoting synchronized efforts among the team. As a result, our productivity has soared, both collectively and individually, by ensuring everyone stays on the same page while working on projects.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Consumer Services, 500+ employees
Less than a year
“Confluence Review”
Pros
Offers extensive knowledge and document storage, allowing comprehensive documentation of processes in a centralized location.
Cons
Difficulty in searching for specific articles reported.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Confluence is a versatile platform with strong synergy with Jira”
Pros
Confluence serves diverse team needs for knowledge sharing, documentation, and project management with its extensive template library and whiteboard features for brainstorming. Integration with Jira allows for robust reporting.
Cons
Less ideal for file sharing/storage; alternate tools suggested.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Mining & Metals, 11-50 employees
More than a year
“Wikipedia of an organization”
Pros
A positive experience with potential for further improvements.
Cons
Highlighted functions: knowledge sharing, content management, and collaboration.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9