Computer & Network Security, 51-100 employees
“Good product”
Pros
It primarily serves the purpose of knowledge sharing in a dynamic environment with everevolving system changes.
Cons
My experience with Confluence has been smooth and systematic without any notable issues.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Internet, 500+ employees
“The ease of a Confluence User”
Pros
The wellstructured layout of Confluence presents information precisely as needed. Customized sites within our internal platform facilitate navigation and search which is a significant advantage.
Cons
To manage a Confluence instance effectively especially after inheriting a user's site I recommend establishing an admin team to handle permissions and access as these aspects can quickly become complex. While I haven't directly dealt with permissions setting global and local rules is a prudent starting point.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Computer Software, 11-50 employees
“Confluence just works”
Pros
Confluence delivers multiple benefits especially its seamless integration with Jira and other Atlassian products. It becomes indispensable as organizations expand offering excellent version control and role management.
Cons
If you're not using Jira the software may feel somewhat clunky. More modern systems like Notion offer a more userfriendly interface.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Computer Software, 101-500 employees
“Pricey but powerful”
Pros
Highly adaptable capable of meeting diverse business needs.
Cons
Costs can vary based on the size of your team or company and may be substantial for some.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Not Specified, 500+ employees
“good with some upgrade”
Pros
While it's a valuable tool some essential formatting features such as highlighting are missing.
Cons
At times inserting images or tables can pose minor challenges.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Education Management, 500+ employees
“Great Management Tool”
Pros
The capacity to create organize and share documentation and content has a significant impact. Its userfriendly interface empowers team members to contribute and access information effortlessly.
Cons
One drawback of Confluence is its pricing structure which may be expensive for smaller businesses or teams.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Computer Software, 500+ employees
“Great Space for Client Hubs”
Pros
Creating and maintaining client information and documentation for internal teams is a significant advantage. Easy customization of spaces and straightforward editing enhance its utility. The integration with other platforms streamlines the incorporation of external content.
Cons
While there are no specific issues there can be some complexity in restricting edit access to a space.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Not Specified, 500+ employees
“The best tool for companies”
Pros
Confluence stands out as the ideal tool for companies looking to create wiki pages even for beginners.
Cons
I can't think of any negative aspects to highlight about this product.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Consumer Goods, 500+ employees
“An upgrade of Google Docs the document management capability is secondtonone”
Pros
Beyond effective collaboration it simplifies document creation sharing and editing similar to Google Docs. Its organized navigation akin to Excel tabs serves as a centralized repository for documents information and knowledge. The ability to structure content into spaces pages and folders enhances information accessibility aided by robust version control features.
Cons
The initial learning curve may make it appear somewhat complex and there may be occasional delays when loading extensive data or complex page structures.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Transportation/Trucking/Railroad, 500+ employees
“Best application to store our company's product information and process information”
Pros
Its flexibility allows for quick updates to our processes without significant time investments.
Cons
I have nothing negative to say about Confluence it serves as the best knowledge storage application I've encountered in my work and I can't imagine working without it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Electrical/Electronic Manufacturing, 500+ employees
“Achieves remarkable outcomes when it comes to monitoring our knowledge base and producing reports.”
Pros
Confluence boasts a userfriendly interface that streamlines the quick location of vital pages and effective information sorting. Knowledge sharing is enhanced through features like cards ensuring the consistent currency of information. Collaborative aspects such as tagging and commenting contribute to a better understanding of content within each card. These cards serve to consolidate information and streamline access and distribution.
Cons
Confluence is devoid of any downsides. It's remarkably easy to learn and consistently enhances our knowledge base delivering impressive results.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Civil Engineering, 101-500 employees
“Great tool for creating online documentation”
Pros
Offering an array of editing and page structure features Confluence remains easy to use. Efficient search tools make it an excellent choice for documenting coding baselines and workflow procedures.
Cons
It took a bit of time to get accustomed to using it although the adjustment period wasn't excessively long.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 500+ employees
“Great intergration with Jira”
Pros
It efficiently integrates with our workflow tool Jira as it operates on the same platform and is developed by the same company.
Cons
The menu and buttons lack prominence with numerous elements concealed or seemingly hidden to prioritize maximum white space. Introducing more color and borders around elements would enhance usability.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Telecommunications, 500+ employees
“It's like building your own website”
Pros
Constructing configuring permissions linking with JIRA and formatting content is a straightforward process. It boasts robust version control preserving a comprehensive editing history.
Cons
When it comes to table editing it often presents challenges for me leaving me wondering if there's a simpler approach. I find myself having to exercise extreme caution each time I need to edit a table and its content.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Telecommunications, 500+ employees
“Great knowledge base tool”
Pros
It's the finest knowledge tool we've encountered to date. Creating new team spaces and organizing content and tasks is incredibly userfriendly. Furthermore it features a marketplace with numerous plugins that enhance its initial functionality enabling the creation of visually appealing knowledge bases.
Cons
While some functions should be standard rather than relying on plugins the marketplace offers variety and flexibility for users.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Architecture & Planning, 1-10 employees
“productivity”
Pros
I found many aspects of it to my liking and it exceeded my expectations.
Cons
Found it preferable not to appreciate the features on it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Computer Software, 11-50 employees
“Best Documentation Tool”
Pros
It offers a simple and pragmatic user experience making team collaboration a breeze. It efficiently centralizes all information and provides valuable customization options to tailor it to our requirements.
Cons
The interface particularly for intricate projects can be somewhat perplexing. Although there are ample formatting options they can be intricate making it challenging to achieve the desired document appearance.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Not Specified, 500+ employees
“Very Good”
Pros
As a knowledge base it excels in organizing documents providing templates for howtos and simplifying text editing. It streamlines article creation knowledge transfers and the ability to leave comments and notes. Additionally the draganddrop feature facilitates the inclusion of images in articles. We rely on it daily for knowledge sharing and documenting known issues thanks to its page hierarchy and accessible workspace sidebar.
Cons
The search feature occasionally delivers entirely irrelevant results.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Design, 11-50 employees
“Good but imperfect option for team collaboration”
Pros
What makes Confluence truly powerful are its diverse integrations. It serves as an excellent tool for collaboration not only within teams but also across different teams promoting both inter and intrateam cooperation.
Cons
At times using it can be somewhat frustrating with projects appearing cumbersome inflated and disjointed. However this might be a limitation that Confluence cannot entirely overcome which contributes to its imperfection.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Veterinary, 51-100 employees
“Collaboration Tool that Helps my team Accomplish More”
Pros
Confluence stands out as an innovative solution in its market category. It aligns perfectly with our budget and is exceptionally userfriendly thanks to its tailored UI. Most of our work in Vetcare Africa is conducted outside the office and Confluence seamlessly supports our team's remote collaboration and centralizes all information. It simplifies coordination and provides status updates on shared projects with robust support for comments mentions and notifications. Additionally it offers flexibility for creating plans with text tables images and customizable templates all within a single platform.
Cons
I haven't encountered any particular displeasure with Confluence. It's a userfriendly tool that facilitates collaboration and seamlessly integrates with other platforms like Microsoft Teams and Google Drive.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8