Entertainment, 11-50 employees
“Confluence is a top workspace for collaboration.”
Pros
In our game development endeavors Confluence has significantly improved team cohesion and teamwork spirit. We received exceptional support during our initial usage including wellstructured selfsupport articles. It excels in creating plans while maintaining the security of our valuable information.
Cons
Confluence offers an abundance of easily comprehensible support articles significantly aiding us in overcoming any challenges we encountered.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Telecommunications, 500+ employees
“Confluence”
Pros
Confluence's simplicity and its ability to track project and task progress along with task update notifications make it a highly valued software tool.
Cons
I haven't faced any issues with Confluence resulting in a lack of dislikes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Medical Devices, 101-500 employees
“Streamlining Collaboration Confluence”
Pros
One of the aspects that users consistently appreciate about Confluence is its intuitive user interface. The platform's design and navigation are easy to grasp reducing the learning curve and facilitating widespread adoption among teams both new and experienced users alike.
Cons
Performance with large datasets the learning curve for advanced features and limited offline functionality can be noted as potential drawbacks.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Business Supplies and Equipment, 101-500 employees
“Confluence Review”
Pros
Confluence serves as an excellent complement to Jira allowing for the creation of comprehensive requirements process documentation and seamless connection to Jira tickets or content sharing within our team.
Cons
Currently there are no disadvantages associated with using Confluence.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
E-Learning, 500+ employees
“Document Management Tool”
Pros
It excels in managing documents within a wellstructured menu and submenu framework and the search function is highly effective in retrieving related documents.
Cons
There are no drawbacks it's an excellent and highly beneficial tool.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Not Specified, 11-50 employees
“Centralised information for the team”
Pros
It centralizes all information offering a single convenient location.
Cons
Managing numerous different spaces can become bewildering.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Marketing and Advertising, 11-50 employees
“Easy to Use”
Pros
Learning how to create and manage knowledge articles is a straightforward and quick process.
Cons
Locating specific documents can prove to be a challenging task.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Consumer Services, 500+ employees
“very easy to use and access needed support articles”
Pros
Its capability to provide access to support documents needed for the current task along with the ability to monitor ongoing issues and engage in discussions is highly beneficial.
Cons
It's disappointing that the search criteria often exclude valuable articles with some only becoming visible when supervisors forward them to me.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Information Technology and Services, 1-10 employees
“Simple to use but surprisingly deep Confluence is a solid choice”
Pros
Confluence is incredibly userfriendly. Clicking on a page allows you to start editing text in no time with a GUI that closely resembles editing a Word document. It also offers formatting options for code blocks and informational content to improve document organization and emphasize key information.
Cons
The only minor drawback is the potential complexity in setting up a standalone copy of Confluence. Opting for the cloudbased version is favored for its ease of deployment and management.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 101-500 employees
“Good Tool for Project Planning”
Pros
Confluence proves to be incredibly valuable for project planning offering an excellent platform for Product and Engineering teams to collaborate on forthcoming projects and establish a reliable source of information.
Cons
Searching for Confluence documentation can become challenging especially when dealing with a substantial volume of documents.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Computer Software, 51-100 employees
“A Powerful Collaboration Tool that Transforms Workflows Confluence Delivers Excellence”
Pros
My experience with Confluence in our team's collaborative projects has been exceptionally positive. I am genuinely impressed by its capabilities as it has become an indispensable asset significantly enhancing our productivity and teamwork.
Cons
Confluence use often feels like navigating a convoluted maze. The interface appears cluttered and lacks userfriendliness needlessly complicating even the simplest tasks.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Financial Services, 51-100 employees
“Very convenient links with Jira but some annoying limitations”
Pros
Confluence is widely embraced by product development teams due to its seamless integration with Jira making it effortless to link the two.
Cons
Some limitations prove irksome including challenges with copypaste and table usage. Integration with tools like Miro or Whimsical leaves room for improvement and the platform's loading speed particularly for anchors tends to be sluggish.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Information Technology and Services, 11-50 employees
“The best knowledge management system”
Pros
What sets Confluence apart is its comprehensive toolset effectively facilitating knowledge management for my projects and teams. This makes it an invaluable and practical resource.
Cons
One potential area for Confluence improvement pertains to the management of visual documents such as infographics although it may not rank as a top priority.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Not Specified, 51-100 employees
“Powerful knowledge management tool”
Pros
Creating pages and documents is a straightforward process complete with templates and ample storage simplifying navigation.
Cons
The search function could benefit from enhancements and the mobile application shows some limitations.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Retail, 11-50 employees
“An easytouse documentation tools”
Pros
In my view Confluence stands out as an exceptionally userfriendly tool becoming a necessity for comprehensive documentation.
Cons
The HTML options for editingcreating pages in Confluence offer limited flexibility.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Logistics and Supply Chain, 500+ employees
“The private wiki were all must be documented”
Pros
Confluence fulfills the documentation needs of companies providing wellstructured wiki pages for every project and team significantly expediting the onboarding process for new employees. Furthermore its integration with Jira is truly remarkable showcasing Atlassian's expertise in this domain.
Cons
Honestly there's nothing about Confluence that I find displeasing. I use it daily and I don't find anything lacking.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Hospital & Health Care, 500+ employees
“Confluence helps my team collaborate and share knowledge”
Pros
Confluence is a fantastic program for enhancing group work and information exchange. It offers a wide array of over a hundred different templates to choose from ensuring versatility. It provides robust access controls and facilitates seamless team communication. Additionally it serves as an invaluable resource for creating and managing a database of userfriendly howto guides for clients. Its seamless integration with other Atlassian applications such as JIRA is a major plus.
Cons
On the administrative side theres a bit of a learning curve if youre not already familiar with the relevant duties. The options for personalization and document format selection are somewhat limited which can be a challenge when trying to create documents in specific formats.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Computer Software, 101-500 employees
“Needs more flexibility like ExcelWord”
Pros
Confluence serves as our primary document library offering the ability to create custom templates or use its predesigned templates. It operates stably and the DRAFT feature works seamlessly. As a user of the cloud version I appreciate its reliability.
Cons
Adding medium to highlevel tables can be a bit tricky often requiring the creation of tables in external programs like Excel or Google Sheets before copypasting them into Confluence.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Airlines/Aviation, 500+ employees
“Confluence the all in one document master”
Pros
The best aspect of Confluence is its accessibility and its ability to easily share content across various platforms including Slack and JIRA.
Cons
In comparison to other opensource products like GitLab Confluence can be slightly more expensive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Computer Software, 500+ employees
“Confluence Review”
Pros
Confluence significantly enhances document management providing an efficient platform for team collaboration and knowledge sharing.
Cons
Occasionally performance issues may arise when dealing with larger documents or complex formatting.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7