Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

F
Flavie

Leisure, Travel & Tourism, 500+ employees

5.0

Perfect for Knowledge Base and Documentation

Pros

As a Product Owner my use of Confluence is closely tied to Jira making it a valuable tool for documentation and knowledge management. It allows developers to document user stories and link them to Jira tickets facilitating quick access to information even on older topics. Additionally its an excellent platform for project management and collaborative work.

Cons

The export feature could be improved as it tends to mess up formatting when exporting Confluence pages into Word or PDF.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

M
Mariah

Telecommunications, 1-10 employees

4.0

Ahhh Atlassian Strikes Again

Pros

Confluence is a robust tool with a wide range of integrated products making it particularly useful for product teams.

Cons

The editing feature can be somewhat clunky and challenging to manage.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

G
Grace

Retail, 500+ employees

4.0

Great realtime team collaboration tool

Pros

Given our focus on functional requirements documentation Confluences flexible user interface and easy access to edit history are immensely valuable.

Cons

The only significant drawback encountered so far is the difficulty in setting and maintaining access controls for specific documents.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 11-50 employees

4.0

Great space to store Internal and External Information

Pros

Confluence makes it effortless to create maintain share and collaborate on documentation with internal users. Externally it simplifies the creation of easily readable and searchable documentation for clients. Integration with other Atlassian products streamlines information sharing across the suite.

Cons

Despite its many features achieving the desired appearance and functionality can sometimes be challenging and may require experimentation.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

S
Smita

Computer Software, 500+ employees

5.0

Best Collaboration tool for an organization

Pros

Confluence excels at promoting collaboration and communication within an organization. It offers straightforward access management for documentation ensuring compliance with audit controls.

Cons

The graphical user interface could be more userfriendly and integration with office suites like Microsoft Teams could be a gamechanger.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

S
Sampo

Information Technology and Services, 500+ employees

5.0

Good wiki for enterprise users

Pros

Confluence is a powerful content management system with builtin integration options for JIRA and more. It provides a quick start for basic use and becomes highly effective when users become familiar with the markup language and shortcuts for document creation and editing.

Cons

Managing a large Confluence with extensive content can be challenging without a solid strategy and user adherence to documentation practices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

M
Martin

Marketing and Advertising, 500+ employees

4.0

Good but a little outdated

Pros

Confluence seamlessly integrates with Jira maintaining the connection between knowledge and issue tracking. Its easy to compile and rearrange information as needed.

Cons

However some of the building elements lag behind competitors often requiring the use of paid plugins to fulfill specific requirements.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

O
Ola

Information Technology and Services, 51-100 employees

5.0

The industry standard for a company wiki

Pros

Confluence serves as the industry standard for company wikis offering a wide array of features and plugins for creating maintaining sharing and collaborating on documentation both internally and externally.

Cons

The permissions system can be timeconsuming particularly as the company grows. What was once modern can sometimes feel a bit dated.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

T
Tiago

Financial Services, 500+ employees

5.0

Collaboration enabled

Pros

Confluence facilitates collaborative document editing with clear attribution of edits made by various users.

Cons

Performance may slow down when working with documents containing substantial data graphs and links.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

M
Mourine

Cosmetics, 1-10 employees

5.0

Reen kym

Pros

Confluence greatly enhances teamwork and knowledge sharing within a workspace.

Cons

Pricing models can be costly especially if additional features are required.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

O
Oscar

Program Development, 1-10 employees

4.0

Excellent Documentation Tool for Project Management

Pros

We find Confluence to be a fantastic tool for consolidating our project documentation and its seamless integration with Jira streamlines our workflow. It helps maintain a clean Jira while keeping our projects welldocumented.

Cons

As a documentation tool Confluence has some limitations in formatting and can be timeconsuming for creating enriched documentation.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

J
James

Furniture, 11-50 employees

5.0

Your Personal Wiki with Great Potential

Pros

Confluence serves as our personal Wiki aiding us in tracking troubleshooting steps and monitoring our progress effectively.

Cons

The limitation of sharing for up to 10 users is a drawback.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Not Specified, 101-500 employees

4.0

A Great Platform for Team Documentation

Pros

Confluence is a versatile platform for sharing knowledge and information within our large team. It offers a rich set of tools for documenting various types of content and supports tagging.

Cons

Users must adhere to a structured approach as its flexibility can lead to a clutter of information. Search functionality needs improvement.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

S
Szabolcs

Cosmetics, 500+ employees

5.0

A MustHave for Companies

Pros

Confluence is a musthave for companies offering an intuitive and userfriendly platform for accessing essential information.

Cons

The interface can sometimes become cluttered.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

N
Naveen

Information Technology and Services, 11-50 employees

4.0

Streamlined Document Management

Pros

Confluence excels in managing the entire document lifecycle allowing for easy sharing and requesting approvals through efficient workflows.

Cons

The translation feature in languages other than English needs improvement.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

K
Karan

Logistics and Supply Chain, 500+ employees

5.0

Great Tool for Task Tracking and Prioritization

Pros

Confluence offers fantastic usability and collaboration features aiding in task tracking and prioritization.

Cons

Some features could be better highlighted and explained for users.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

A
Anurag

Computer Software, 11-50 employees

4.0

Confluence A Versatile Document and Knowledge Base Tool

Pros

Confluence makes it easy to write and manage extensive documents with multimedia content for projects.

Cons

The export functionality needs improvement for accurate document exports.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

R
Ryan

Health, Wellness and Fitness, 1-10 employees

5.0

Ease of Use and Excellent Integrations

Pros

Confluence is an excellent tool for document management offering an online librarylike environment for information sharing.

Cons

The initial setup can be overwhelming for new users and navigation may be challenging at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

R
Rahul

Hospital & Health Care, 500+ employees

5.0

Quality Review of Confluence

Pros

Confluence is an excellent knowledge base tool with useful indexing features to organize content effectively.

Cons

The platform can be slow at times and permission settings and search options can be challenging.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

D
David

Telecommunications, 1-10 employees

5.0

Confluence A Superb Tool for Sharing Documentation

Pros

Confluence is an outstanding tool for sharing documentation and operational notes providing a versatile wiki platform.

Cons

Improvements are needed in search and filters document management and notifications.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8