Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 11-50 employees

4.0

Useful for Documenting but Limited

Pros

I appreciate the capability to create valuable documentation with a good level of customization. Additionally the option to create various workspaces is beneficial.

Cons

Unfortunately theres no feature for creating filterable lists within the platform and the workaround of embedding a Google spreadsheet has some restrictions.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

S
Serena

Human Resources, 51-100 employees

4.0

Did the Job

Pros

Confluence served its purpose well for establishing wikis and managing project tasks. It found favor with certain teams.

Cons

However it proved more challenging to grasp than expected though it became smoother with time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

S
Sarah

Research, 1-10 employees

5.0

Streamlining Organization

Pros

Confluence facilitates document management and overall organization allowing me to focus on essential tasks.

Cons

The pricing can be steep and some basic features should be more accessible without high costs.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

V
Viktor

Information Technology and Services, 500+ employees

5.0

Excellent Knowledge Management Tool

Pros

Confluence excels in storing company knowhow project management and idea generation. It offers granular user rights tree structure for pages and page history tracking. Integration with other tools like GitLab Jira and Figma works reliably.

Cons

Occasional performance issues and a learning curve at the start were challenges.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

C
Chris

Health, Wellness and Fitness, 11-50 employees

5.0

Great MultiFunctional Tool

Pros

Confluence is an excellent tool with easy integration with Jira and Trello.

Cons

No significant issues eagerly awaiting further enhancements.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

J
Joseph

Defense & Space, 500+ employees

5.0

Learning Curve

Pros

While Confluence has a steep learning curve it operates smoothly once you understand it.

Cons

Some features could be more userfriendly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 11-50 employees

4.0

Helpful Integration with Jira

Pros

Confluences integration with Jira is beneficial for keeping tech and product teams updated on sales and business development.

Cons

Its less userfriendly compared to tools like Notion which offer more functionality.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

G
Gencho

Gambling & Casinos, 101-500 employees

4.0

Seamless Documentation with Confluence

Pros

Confluence makes creating and sharing documentation easy simplifying daily work.

Cons

Permission management can be confusing and needs improvement.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

L
Lucas

Computer & Network Security, 1-10 employees

5.0

Enhancing Collaboration Through Confluence

Pros

Confluence simplifies the organization of project documents and enhances collaboration across teams.

Cons

Some areas of the user interface could be more modern and userfriendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

L
Laurence

Pharmaceuticals, 500+ employees

4.0

Efficient Team Collaboration Tool

Pros

Confluence by Atlassian is an efficient tool for team collaboration and centralized workspace management. It offers simplicity for users and administrators along with useful templates for document creation.

Cons

Search functionality could be improved and occasional slowdowns have been experienced.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

A
Anonymous

Anonymous, 101-500 employees

5.0

UserFriendly and Highly Integrative

Pros

Confluence stands out with its userfriendly interface and extensive integrations. It simplifies information sharing within a centralized workspace.

Cons

Occasionally the platform experiences slowness especially when switching between pages and contexts.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

I
Inayat

Entertainment, 500+ employees

4.0

Longtime Confluence User

Pros

Confluence is a versatile tool thats great for various teams offering realtime collaboration and seamless project management especially when integrated with Jira.

Cons

While functional it may seem less intuitive than alternatives like Google Docs.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

CO
Carlos Orlando

Computer Hardware, 1-10 employees

5.0

Essential Document Management Tool

Pros

Confluences quick document retrieval and seamless information access have saved me valuable time.

Cons

Improved notification management is needed to avoid overwhelming email notifications.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

L
Leila

Construction, 11-50 employees

5.0

Ideal for Document Management and Collaboration

Pros

Confluence is highly beneficial when managing projects with Jira and Atlassian facilitating realtime collaboration and seamless project management.

Cons

Its usability may feel slightly less intuitive compared to Google Docs.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

B
Brandon

Financial Services, 51-100 employees

5.0

Valuable for Documentation

Pros

Confluences cloudbased knowledge base streamlines organizational processes and expedites issue resolution.

Cons

Theres a learning curve for new users but it becomes efficient once mastered.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A
Angela

Gambling & Casinos, 51-100 employees

5.0

Easy Project Management Tool

Pros

My overall experience has been satisfactory. The platform is userfriendly and helps us monitor our teams activities efficiently.

Cons

I havent encountered any significant drawbacks its quite straightforward.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

O
Oluwadarasimi

Computer Software, 11-50 employees

5.0

The Ultimate Project Management Solution

Pros

Tracking progress and team communication are a breeze and the seamless integration with other applications adds to its appeal.

Cons

Thus far I havent come across any downsides during my usage.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

K
Kirstin

Marketing and Advertising, 101-500 employees

5.0

Excellent Collaboration Tool

Pros

The platforms adaptability to suit various needs and its integration with popular systems especially Jira enhance collaborative efforts.

Cons

The comment structure could be more userfriendly providing improved ways to stack and filter comments on a page.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

K
Kristiyan

Gambling & Casinos, 101-500 employees

5.0

Confluence Review

Pros

Confluence offers straightforward storage for shared documents and guides simplifying the process.

Cons

It could become more budgetfriendly or even available for free when bundled with Jira.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

J
Jonathan

Computer Software, 500+ employees

4.0

A nice knowledge base platform

Pros

Confluence offers easy keyword searches to access available training and learning content.

Cons

Alerts for updated content of interest could enhance the user experience.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8