Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

J
Jackie

Information Technology and Services, 500+ employees

4.0

Simple to use as our knowledge base

Pros

Confluence makes regular tasks easier by providing access to accurate details and streamlined procedures. It highlights the most recent edits to articles or policies, facilitating daily communication and collaboration within the workplace.

Cons

The abundance of search results can be overwhelming at times, and the areas are not always easy to navigate due to potential internet connection issues.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

L
Luis

Education Management, 500+ employees

5.0

Confluence for a software engineer

Pros

Confluence has been a valuable tool for centralizing and managing knowledge. It offers flexibility in creating and structuring documentation, with access control as a key feature.

Cons

Theres nothing I dislike about Confluence.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

M
Meenu

Food and Beverages, 1-10 employees

5.0

Enterprise product with ease of use

Pros

Confluence is a userfriendly tool for managing enterprise knowledge bases. It simplifies document and rights management and provides version control.

Cons

Some users may find the formatting options to be limited.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

A
Anonymous

Not Specified, N/A employees

5.0

Great product for knowledge Mgt

Pros

Confluence is a great tool for managing a knowledge base of enterprise documentation. It offers categorization features and customization options.

Cons

Searching and search index may be a little tricky at times.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

F
Fabio

Information Technology and Services, 51-100 employees

4.0

Perfect enterprise tool for document management

Pros

Confluence is easy to use and creates a platform for managing an enterprise Knowledge Base efficiently.

Cons

Improvements could be made in image formatting and table management features.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

B
Belmin

Information Technology and Services, 1-10 employees

4.0

Nice

Pros

Confluence is a nice tool for document management with good categorization features.

Cons

The searching and search index might be a little tricky.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

D
Daniela

Computer Hardware, 51-100 employees

5.0

Fantastic tool to collaborate

Pros

Confluence offers a fantastic platform for collaboration, communication, and knowledge management. Its highly customizable and integrates well with various tools.

Cons

The mobile app could be improved for a better user experience.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

10

R
Rakesh

Civic and Social Organization, 500+ employees

4.0

Good One to Increase Knowledge Data Base

Pros

Confluence is a valuable tool for improving collaboration, communication, and knowledge management. It helps deliver excellent customer service.

Cons

It ultimately depends on the users perspective, but maintaining a positive outlook can lead to beneficial results.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

O
Oteng

Arts and Crafts, 1-10 employees

4.0

Streamline Your Collaboration Efforts with Confluence

Pros

Confluence offers a seamless collaboration experience, enabling teams to create, share, and organize knowledge effortlessly, enhancing productivity and fostering effective communication within organizations.

Cons

Confluences complexity of setup and administration, steep learning curve, and limited customization options can be challenging for some users.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

A
Ali

Information Technology and Services, 500+ employees

5.0

Easy way to manage knowledge within the company

Pros

Confluence provides an easy way to find and share information related to the company, improving communication and knowledge management.

Cons

While Confluence is userfriendly, it may take some time to get used to for optimal use.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Computer Hardware, 11-50 employees

5.0

Excellent project/document management with a steep learning curve

Pros

Confluence contains all the necessary features to manage projects, knowledge, and documentation effectively, making it suitable for small to midsized teams.

Cons

It has a steep learning curve, especially for administrators, and may require a significant time investment for smaller teams.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

S
Sabina

Information Technology and Services, 500+ employees

5.0

Confluence is as good as it gets for document storing and sharing.

Pros

Confluence is easy to set up and understand, with rich text features and seamless integration with other Atlassian products.

Cons

For smaller team startups, the pricing may be relatively high, making alternatives like Google Drive more costeffective.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

M
Matteo

Information Technology and Services, 51-100 employees

5.0

Great tool

Pros

Confluence serves as a valuable tool for effective documentation management providing straightforward access to standard Wiki features.

Cons

Confluence serves as an exceptional tool for effective documentation management offering a userfriendly experience complete with all the expected Wiki functionalities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

O
Omesan

Computer & Network Security, 11-50 employees

4.0

Confluence the knowledge management and collaboration tool

Pros

Over a span of roughly 5 years my experience with Confluence has spanned from its onpremises platform to the cloud version. Its standout feature remains its capacity to centralize information and foster collaboration among both team members and stakeholders. This results in effortless information access and sharing simplified document creation and editing and automatic facilitation of communication through task assignments comments and most notably notifications regarding collaborative changes. With robust version control management users or project teams can confidently oversee changes and revisions while preserving document integrity.

Cons

Throughout my extensive use of Confluence I've developed a keen eye for potential feature improvements particularly for those new to the platform. The user interface can initially seem overwhelming making document navigation a bit challenging. New users can find helpful tutorials on platforms like YouTube. Confluence accommodates a variety of thirdparty plugins and macros but some may require prior experience with those applications as Confluence lacks indepth guidance on their usage. Occasional lag and extended loading times have posed occasional hindrances at times requiring browser refreshes or leading to unintended exits from documents which can disrupt productivity. My experiences have revealed that enabling single signon may result in occasional high loading times.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

A
Anonymous

Not Specified, 500+ employees

4.0

Great Product for DevOps

Pros

Confluence excels in simplifying document management and sharing with added support for Rich Text Editors RTEs.

Cons

Enhancements in collaborative work on the same document could prove beneficial.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

S
Szabolcs

Computer Software, 51-100 employees

5.0

Great information store if your are already invested into the Atlassian ecosystem

Pros

As a software developer I value Confluence's minimalist approach to formatting options. Its limited selection of heading styles and font choices proves sufficient for wellorganized documents allowing me to focus on content. The support for plugins especially Miro and Draw.io becomes a lifesaver when working with diagrams.

Cons

The search function often falls short based on my experiences. It struggles when I lack knowledge of the internal codenames for features or services relying solely on vague descriptions. Keyword searches tend to yield a plethora of irrelevant results prompting me to bookmark numerous pages for future reference.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

A
alexander

Information Services, 11-50 employees

4.0

Confluence ContentKnowledge base or also a document management system

Pros

Confluence's strength lies in its capacity to simplify the documentation of diverse softwarerelated information rendering it a robust tool for the teams it caters to. Moreover it offers userfriendly templates for various purposes making integration with the main product Jira a powerful combination for software development and comprehensive documentation.

Cons

For a seamless Confluence experience it's advisable to pair it with Jira as a project management tool. Effective documentation often relies on additional plugins both free and paid to streamline tasks. Integrating with office suites like Google Workspace can present challenges.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

S
Samuel

Computer Software, 500+ employees

4.0

A Powerful Collaboration Tool

Pros

Confluence offers realtime collaboration smooth multimedia integration and seamless integration capabilities.

Cons

Initial hurdles cost considerations and complexities can arise particularly for straightforward projects.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

A
Ara

Information Technology and Services, 500+ employees

5.0

Powerful collaboration and documentation platform

Pros

Confluence delivers robust documentation features that streamline content creation and organization. Its userfriendly editor extensive formatting choices and adaptable page hierarchy simplify the structuring and maintenance of comprehensive documentation repositories.

Cons

While Confluence offers some customization options its design capabilities remain somewhat limited. Users seeking extensive design customization or branding possibilities might find Confluence somewhat lacking in this regard.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

K
Karipalli

Information Technology and Services, 500+ employees

5.0

Confluence > UserFriendly Interface

Pros

One of Confluence's standout aspects is its ability to create charts and graphs for effortless problem identification. Moreover it supports the sharing of an array of file types enhancing its versatility.

Cons

From my perspective the premium plan may appear somewhat costly despite the additional features and customization options it offers for our teams.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9