Consumer Services, 500+ employees
“Confluence Review”
Pros
The capacity to categorize and grant document access to specific users is a notable feature.
Cons
While Confluence boasts valuable features editing text can sometimes be challenging.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Information Technology and Services, 101-500 employees
“Collaborate Effectively with Confluence”
Pros
Creating and monitoring document pages is straightforward fostering increased productivity by sharing files documents and knowledge.
Cons
Mobile app navigation may present some difficulties.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Financial Services, 500+ employees
“Best app for documentation and knowledge sharing”
Pros
The templates and documentation structure within Confluence are particularly commendable enhancing understandability.
Cons
As a firsttime user for documenting work there are no current issues to report.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Banking, 500+ employees
“Great knowledge base platform”
Pros
Confluence shines as a platform for knowledge base creation and collaboration featuring a userfriendly interface and realtime collaboration capabilities that make it an excellent choice for teams and organizations.
Cons
Acquiring proficiency in all features and settings may demand time and effort with customization requiring technical skills.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Information Technology and Services, 51-100 employees
“Mostly used product in our organization”
Pros
Confluence offers a comprehensive set of options for documenting tasks and business specifications in an organized and presentable manner.
Cons
We have encountered no issues with Confluence it comprehensively meets our document management needs.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Computer Software, 101-500 employees
“Place where we save project docs”
Pros
Confluence's informative and straightforward user interface appeals to a wide audience. It simplifies projectspecific document storage facilitating collaborative and efficient teamwork.
Cons
Working with Confluence has been troublefree.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Computer & Network Security, 500+ employees
“Confluence A Comprehensive Collaboration and Knowledge Management Tool”
Pros
Confluence developed by Atlassian stands as an enterprisegrade collaboration and knowledge management tool webbased and designed to enable seamless team collaboration information sharing and centralized content creation and storage. Its versatility allows application across diverse industries including software development marketing project management human resources and customer support. Confluence equips teams with an array of content creation and organization features including pages blogs comments templates and macros. Its intuitive user interface enhanced by a WYSIWYG editor streamlines content creation. The platform's high degree of customization enables teams to tailor it to their specific requirements. Additionally Confluence integrates seamlessly with various Atlassian tools such as Jira Trello and Bitbucket facilitating crossdepartmental collaboration. The platform offers numerous addons and thirdparty tool integrations expanding its functionality.
Cons
However like any software Confluence has its drawbacks. The platform may experience occasional slowdowns and its pricing might not align with the budgets of small businesses or startups. Additionally while Confluence's search functionality is potent its navigation can be intricate making it challenging to locate specific content.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Information Services, 51-100 employees
“Confluence review”
Pros
Confluence ranks among the top tools for document creation and collaborative teamwork.
Cons
Some glitches have been observed while navigating Confluence via a mobile browser.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Information Technology and Services, 500+ employees
“An okay knowledge sharing tool”
Pros
The text editor for documents within Confluence is highly appreciated offering a rich set of features for effortless document creation.
Cons
Improvements in the user interface and a more effective search function for documents are desired.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Airlines/Aviation, 51-100 employees
“Confluence the knowledge base your business needs”
Pros
Confluence serves as a knowledge base for various departments offering a private departmental knowledge repository for internal purposes. It offers extensive formatting options allowing users to embed code links images and upload files. Notable features include the ability to add watchers to specific pages which provide notifications for updates along with the capability to draft changes without affecting the live page.
Cons
No cons to report for Confluence it has proven to be a reliable tool for storing internal processes particularly aiding in onboarding new staff.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Biotechnology, 500+ employees
“Great collaboration tool for knowledge sharing and content management”
Pros
Confluence has significantly improved how we share knowledge and handle content. Its flexibility allows me to create my own site or templates tailored to specific site requirements and the learning curve is pleasantly shallow.
Cons
I have no complaints at the moment I am quite satisfied with it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Computer Software, 51-100 employees
“Great for Companies”
Pros
The wealth of features ongoing product support frequent introduction of new enhancements features and the vast and active user community backing it.
Cons
The only minor drawback is that given its extensive array of features and hidden techniques it can become overwhelming and slightly challenging to manage tasks.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Computer Software, 51-100 employees
“Very handy tool for document management within company”
Pros
The transition from OneDrive was remarkably smooth. Mainly employed for company and HR policy documentation it excels in providing a centralized hub for official information. Document administration is straightforward offering easy rights management readonly or editing and version tracking for each document.
Cons
The only downside is the potential for more formatting choices.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Computer Hardware, 11-50 employees
“Excellent projectdocument management with a steep learning curve”
Pros
A comprehensive solution for project knowledge and documentation management it is wellsuited for collaborations of varying scales particularly effective for small to midsize teams.
Cons
It presents an extremely steep learning curve particularly when acting as a team administrator. While there are ample free learning resources the time commitment may be unattainable for many smaller teams.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Information Technology and Services, 51-100 employees
“Perfect enterprise tool for document management”
Pros
This software known for its userfriendly interface facilitates the creation and management of your enterprise Knowledge Base.
Cons
Improvement is necessary for image formatting and table management features.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Information Technology and Services, 1-10 employees
“Nice”
Pros
Simplifying the management of enterprise documentation Confluence boasts excellent categorization features for building and organizing a knowledge base.
Cons
The search and search index could pose a slight challenge.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Computer Hardware, 51-100 employees
“Fantastic tool to collaborate”
Pros
Confluence proves an excellent choice for enhancing collaboration communication and information management. Its intuitive interface customizable elements and robust integrations make it a top pick for organizations of all sizes and industries.
Cons
Despite its usefulness to many users the mobile app could benefit from improvements making it nearly perfect with enhancements.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Civic & Social Organization, 500+ employees
“Good One to Increase Knowledge Data Base”
Pros
It presents ease of use allowing me to easily access the information I need. A simple awareness of what I'm seeking enables me to provide excellent customer service.
Cons
Results are always userdependent. Negative outcomes are possible if one actively seeks them but I consistently opt for a positive approach. Cheers
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Arts and Crafts, 1-10 employees
“Streamline Your Collaboration Efforts with Confluence”
Pros
Offering a seamless collaboration experience through a userfriendly interface Confluence empowers teams to effortlessly create organize and share knowledge. Its versatile features including realtime editing task management and integration with other tools make it a preferred option for efficient teamwork and knowledge exchange.
Cons
Aspects like the complexity of setup and administration a steep learning curve and limited customization options might be disliked by some using Confluence.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Consumer Services, 11-50 employees
“Confluence is as good as it gets for document storing and sharing.”
Pros
Simple to set up and comprehend it boasts rich text features and seamless integration with Jira and other Atlassian products.
Cons
It proves quite expensive for small team startups. Opting for Google Drive might be a wiser choice at this stage.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9