E-Learning, 11-50 employees
More than a year
“Useful for internal documentation”
Pros
Navigation becomes challenging with a large number of pages and documents.
Cons
Navigation becomes cumbersome when dealing with a large volume of pages and documents.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
8
Transportation/Trucking/Railroad, 500+ employees
More than a year
“Amazing tool”
Pros
Steep learning curve for beginners heavily tied to Atlassian products limiting usability with other platforms. Pricing is a concern due to being somewhat expensive.
Cons
It poses a challenge for novice users to grasp primarily aligning with Atlassian products and exhibiting limitations in compatibility with other platforms. Additionally pricing raises concerns due to its relatively higher cost.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Market Research, 11-50 employees
Less than a year
“Confluence is a great product to connect the team.”
Pros
Navigation can be challenging initially but it becomes easier after a month of use.
Cons
Initial navigation in Confluence can be challenging but it becomes more manageable after a month of use.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Information Technology and Services, 101-500 employees
Less than 6 months
“Confluence for a software testing team”
Pros
Visual friendliness may be lacking possibly due to the color scheme.
Cons
Visually it lacks friendliness potentially attributed to the color scheme.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Information Technology and Services, 101-500 employees
More than a year
“Workspace for Teams”
Pros
Limited formatting options compared to other document editing tools.
Cons
Limited formatting options compared to alternative document editing tools.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Internet, 11-50 employees
Less than 6 months
“Feels outdated”
Pros
Confluence feels somewhat dated and basic not ranking high among peer evaluations for information communication.
Cons
Confluence feels outdated and basic not ranking among the top choices for effective information communication based on peer evaluations.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Information Technology and Services, 500+ employees
More than a year
“Knowledge management leader in Atlassian community”
Pros
The UI is somewhat outdated lacking certain text editor features for a more modern and user-friendly output.
Cons
The UI exhibits an outdated design lacking features that would enhance modern output and user-friendliness as a text editor.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
6
Functionality
8
Information Technology and Services, 51-100 employees
Less than a year
“Confluence - Excellent document management tool”
Pros
Free template execution is poor and searching for out-of-date documents is challenging.
Cons
Free templates are poorly executed and searching for out-of-date documents is challenging. Some formats prove difficult to use.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Information Technology and Services, 51-100 employees
More than a year
“Project and Knowledge management tool”
Pros
Sometimes the search function is not effective though no specific cons are found in Confluence.
Cons
Occasionally the search function does not work but overall no cons are found in Confluence.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
9
Functionality
10
Automotive, 101-500 employees
“Responsive support team and good collaboration features.”
Pros
Theres an unusual simplicity in creating shareable documents with Confluence that makes collaboration among different departments easier. It also supports creating and saving multiple iterations of the same document. Confluence can also be strongly integrated with JIRA, which is quite useful for us.
Cons
I didnt find it to be intuitive enough. Theres a constant need for help from the support team (which is great) and the UI is very basic as well. Other similar products are better in this regard.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Information Technology and Services, 51-100 employees
More than a year
“Good tool for project and knowledge management”
Pros
The lack of search for out-of-date pages and poor page layouts/columns point to the need for an improved user interface.
Cons
No search functionality for out-of-date pages and page layouts/columns are subpar. An improved user interface is necessary.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Not Specified, 500+ employees
More than a year
“Confluence: Knowledge Base and project management”
Pros
The cost of the license is slightly expensive suggesting the need for additional integration features.
Cons
The license cost is slightly high and there is a need for additional integration features.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Retail, 500+ employees
More than a year
“Great for Documentation Storage”
Pros
Integration with other apps and the use of rich features are not very intuitive.
Cons
Integrating with other apps or using rich features lacks intuitiveness.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Pharmaceuticals, 500+ employees
Less than 6 months
“Confluence for Business Processes”
Pros
Difficulties in displaying or adding desired elements especially for less PC-skilled users indicate possibilities that are challenging to exploit fully.
Cons
Difficulty arises in displaying or adding desired elements particularly for users less skilled in computing. Despite offering numerous possibilities finding and utilizing them proves challenging for realizing the program's full potential.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
8
Not Specified, 11-50 employees
Less than a year
“Best to be a power user.”
Pros
It took a considerable amount of time for people to grasp the tool fully.
Cons
It required a significant amount of time for users to familiarize themselves with the platform.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
6
Functionality
10
Not Specified, 500+ employees
More than a year
“Good option for content management”
Pros
Compatibility issues with other software platforms are reported.
Cons
Compatibility issues with other software persist.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 101-500 employees
More than a year
“Useful collaboration tool”
Pros
Less intuitive and user-friendly compared to other collaboration tools although it offers great power.
Cons
While lacking in intuitiveness and user-friendliness compared to some collaboration tools it possesses substantial capabilities.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Design, 500+ employees
Less than 6 months
“A common tool for a lot of tech companies”
Pros
Navigation challenges sometimes arise when searching for specific documents.
Cons
Navigating to find specific documents sometimes poses challenges.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Computer Software, 51-100 employees
More than a year
“Confluence”
Pros
It gets the work done in a proper manner and quickly.
Cons
It can be slow and cumbersome especially when dealing with large pages or searching for content.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Business Supplies and Equipment, 101-500 employees
More than a year
“Complete tool”
Pros
Issues occasionally occur when transferring files to the platform and text formatting options are limited.
Cons
Issues may arise during file transfers to the platform and there are limitations in text formatting options.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10