Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A

Adolfo

E-Learning, 11-50 employees

More than a year

4.0
April 2023

Useful for internal documentation

Pros

Navigation becomes challenging with a large number of pages and documents.

Cons

Navigation becomes cumbersome when dealing with a large volume of pages and documents.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

6

Functionality

8

A

Ardit

Transportation/Trucking/Railroad, 500+ employees

More than a year

5.0
April 2023

Amazing tool

Pros

Steep learning curve for beginners heavily tied to Atlassian products limiting usability with other platforms. Pricing is a concern due to being somewhat expensive.

Cons

It poses a challenge for novice users to grasp primarily aligning with Atlassian products and exhibiting limitations in compatibility with other platforms. Additionally pricing raises concerns due to its relatively higher cost.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

S

Sean

Market Research, 11-50 employees

Less than a year

5.0
April 2023

Confluence is a great product to connect the team.

Pros

Navigation can be challenging initially but it becomes easier after a month of use.

Cons

Initial navigation in Confluence can be challenging but it becomes more manageable after a month of use.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

D

Daniela

Information Technology and Services, 101-500 employees

Less than 6 months

5.0
April 2023

Confluence for a software testing team

Pros

Visual friendliness may be lacking possibly due to the color scheme.

Cons

Visually it lacks friendliness potentially attributed to the color scheme.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

J

Janith

Information Technology and Services, 101-500 employees

More than a year

4.0
April 2023

Workspace for Teams

Pros

Limited formatting options compared to other document editing tools.

Cons

Limited formatting options compared to alternative document editing tools.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

M

Mark

Internet, 11-50 employees

Less than 6 months

4.0
April 2023

Feels outdated

Pros

Confluence feels somewhat dated and basic not ranking high among peer evaluations for information communication.

Cons

Confluence feels outdated and basic not ranking among the top choices for effective information communication based on peer evaluations.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

N

Nikolaos

Information Technology and Services, 500+ employees

More than a year

4.0
March 2023

Knowledge management leader in Atlassian community

Pros

The UI is somewhat outdated lacking certain text editor features for a more modern and user-friendly output.

Cons

The UI exhibits an outdated design lacking features that would enhance modern output and user-friendliness as a text editor.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

8

A

Akash

Information Technology and Services, 51-100 employees

Less than a year

5.0
March 2023

Confluence - Excellent document management tool

Pros

Free template execution is poor and searching for out-of-date documents is challenging.

Cons

Free templates are poorly executed and searching for out-of-date documents is challenging. Some formats prove difficult to use.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

B

Bhavesh

Information Technology and Services, 51-100 employees

More than a year

5.0
March 2023

Project and Knowledge management tool

Pros

Sometimes the search function is not effective though no specific cons are found in Confluence.

Cons

Occasionally the search function does not work but overall no cons are found in Confluence.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

9

Functionality

10

NS

Nirav S.

Automotive, 101-500 employees

5.0
February 2023

Responsive support team and good collaboration features.

Pros

Theres an unusual simplicity in creating shareable documents with Confluence that makes collaboration among different departments easier. It also supports creating and saving multiple iterations of the same document. Confluence can also be strongly integrated with JIRA, which is quite useful for us.

Cons

I didnt find it to be intuitive enough. Theres a constant need for help from the support team (which is great) and the UI is very basic as well. Other similar products are better in this regard.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

M

Mayur

Information Technology and Services, 51-100 employees

More than a year

5.0
February 2023

Good tool for project and knowledge management

Pros

The lack of search for out-of-date pages and poor page layouts/columns point to the need for an improved user interface.

Cons

No search functionality for out-of-date pages and page layouts/columns are subpar. An improved user interface is necessary.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
February 2023

Confluence: Knowledge Base and project management

Pros

The cost of the license is slightly expensive suggesting the need for additional integration features.

Cons

The license cost is slightly high and there is a need for additional integration features.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

L

Lance

Retail, 500+ employees

More than a year

4.0
February 2023

Great for Documentation Storage

Pros

Integration with other apps and the use of rich features are not very intuitive.

Cons

Integrating with other apps or using rich features lacks intuitiveness.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

S

Sofia

Pharmaceuticals, 500+ employees

Less than 6 months

4.0
February 2023

Confluence for Business Processes

Pros

Difficulties in displaying or adding desired elements especially for less PC-skilled users indicate possibilities that are challenging to exploit fully.

Cons

Difficulty arises in displaying or adding desired elements particularly for users less skilled in computing. Despite offering numerous possibilities finding and utilizing them proves challenging for realizing the program's full potential.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

8

A

Anonymous

Not Specified, 11-50 employees

Less than a year

4.0
February 2023

Best to be a power user.

Pros

It took a considerable amount of time for people to grasp the tool fully.

Cons

It required a significant amount of time for users to familiarize themselves with the platform.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

6

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
February 2023

Good option for content management

Pros

Compatibility issues with other software platforms are reported.

Cons

Compatibility issues with other software persist.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

More than a year

5.0
February 2023

Useful collaboration tool

Pros

Less intuitive and user-friendly compared to other collaboration tools although it offers great power.

Cons

While lacking in intuitiveness and user-friendliness compared to some collaboration tools it possesses substantial capabilities.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

R

Rebekah

Design, 500+ employees

Less than 6 months

4.0
February 2023

A common tool for a lot of tech companies

Pros

Navigation challenges sometimes arise when searching for specific documents.

Cons

Navigating to find specific documents sometimes poses challenges.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

F

fabio

Computer Software, 51-100 employees

More than a year

4.0
February 2023

Confluence

Pros

It gets the work done in a proper manner and quickly.

Cons

It can be slow and cumbersome especially when dealing with large pages or searching for content.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

C

Christophe

Business Supplies and Equipment, 101-500 employees

More than a year

5.0
February 2023

Complete tool

Pros

Issues occasionally occur when transferring files to the platform and text formatting options are limited.

Cons

Issues may arise during file transfers to the platform and there are limitations in text formatting options.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10