Confluence Software

Confluence Software Reviews

excellence-awards

Total 904 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

R
Ravija

Information Technology and Services, 500+ employees

Less than a year

4.0

“A good tool for knowledge management within a team”

Pros

The accessibility feature is commendable providing easy control. Users can efficiently navigate pages and group them as needed.

Cons

There's significant room for improvement in the overall user experience.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

R
Ricardo

Information Technology and Services, 1-10 employees

More than a year

5.0

“Using confulence to knowledge and document management”

Pros

Streamlining documentation is effortless allowing subjects to be organized in folders. Commenting reviewing flagging crucial sections and integration with Jira contribute to efficient collaboration. Storing documents within the AI domain brings satisfaction.

Cons

Integration hurdles were faced such as the inability to integrate Confluence with Google Sites. Despite attempts to embed Confluence documents the desired outcome was not achieved.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

R
Reeve

Broadcast Media, 500+ employees

More than a year

3.0

“Confluence review”

Pros

The availability of formatting options for page creation is a notable feature.

Cons

The search capabilities require refinement making it challenging to locate specific information.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

9

Functionality

4

D
Diogo

Security and Investigations, 51-100 employees

More than a year

5.0

“Confluence is the default tool to organize documents”

Pros

Easy learning customizable features and a user-friendly interface contribute to a positive experience.

Cons

Discovering desired items can sometimes be less straightforward.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

N
Neshica

Telecommunications, 101-500 employees

Less than 6 months

4.0

“Create and collaborate in one place”

Pros

Quick initiation simple document sharing and seamless integration with Jira characterize the software's user-friendly approach.

Cons

Adjusting to having all information stored on one page took some time.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

S
Salman

Telecommunications, 500+ employees

More than a year

4.0

“Powerful Document and Knowledge Managment Tool”

Pros

The software offers a well-organized structure for knowledge and technical document management.

Cons

Consider adding dynamic drop-down menus for enhanced functionality.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

AS
Anjana S

Information Technology and Services, 500+ employees

More than a year

5.0

“Review”

Pros

Effortless documentation of essential project files and data with easy sharing capabilities among teams.

Cons

No specific drawbacks are noted; all features are considered satisfactory.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 500+ employees

Less than a year

5.0

“Confluence Atlassian”

Pros

Coordinating tasks becomes seamless with a single UI encompassing project and knowledge management.

Cons

Exploring the possibility of pricing based on geographical location and a potential reduction is suggested.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

P
Philippe

Capital Markets, 51-100 employees

Less than 6 months

3.0

“One option out there among others”

Pros

Initiating projects adding tasks and incorporating images are easy tasks with the software.

Cons

Despite appearances the platform lacks the expected user-friendliness.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

10

T
Tyrone

Defense & Space, 500+ employees

More than a year

3.0

“highly recommended for project management”

Pros

The program's arrangement aids in task tracking enhancing organizational efficiency.

Cons

Concerns include the absence of adequate customer support and the cost of the program.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

“Lead”

Pros

Considered a highly useful app for tracking all project-related documents and tasks.

Cons

No downsides were identified with users considering it the best in project management.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S
Surabhi

Information Technology and Services, 500+ employees

More than a year

5.0

“Best Centralize documentation and project data sharing solution.”

Pros

Notable features for dynamic pages and robust security including encryption enhance project understanding and safety.

Cons

Observations while using the application include occasional delays in updated Confluence pages and sluggishness during page/documentation loading.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

I
Ivo

Health, Wellness and Fitness, 500+ employees

More than a year

5.0

“A good knowledge builder!”

Pros

Confluence provides powerful tools for building processes organizing teams and fostering collaboration. It is increasingly utilized by the Engineer team at Sword.

Cons

While currently predominantly using this tool the Engineering team is considering migration due to its adaptability and document organization not aligning with their needs.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Antonio

Biotechnology, 1-10 employees

More than a year

5.0

“Confluence Review”

Pros

Valued for facilitating idea sharing across different groups or teams surpassing other similar software options.

Cons

The software might be prohibitively expensive for smaller teams or those requiring advanced features.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

F
Fahad

Computer Software, 51-100 employees

Less than a year

5.0

“The Gold Standard for management”

Pros

Confluence stands out as go-to software for intuitively managing ideas and documents. Its user-friendly UI expedites workflow in software tasks.

Cons

The process of creating and managing new tasks is somewhat cumbersome and could benefit from improvement.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

10

B
Brizl

Marketing and Advertising, 11-50 employees

Less than a year

4.0

“Confluence: Transforming Communication for the Better”

Pros

Confluence significantly accelerates communication and document sharing offering an organized platform for team knowledge. Features like page templates labels and hierarchy structures contribute to a well-organized information repository. Seamless integration with other tools enhances its practicality and utility.

Cons

Navigation challenges arise from clutter making it difficult to find specific information and files. Occasional slowdowns and unresponsiveness hinder workflow efficiency. Limited customization options pose challenges for seamless integration into specific needs and processes. Pricing for additional features and upgrades can be expensive impacting budget considerations for utilizing the full range of platform capabilities.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 11-50 employees

More than a year

4.0

“Confluence - does its job in the Atlassian Ecosystem”

Pros

Confluence's ease of understanding and user-friendly basics make it an accessible choice.

Cons

The platform can feel clunky especially when compared to competitors with a more responsive feel superior mobile apps and easier integrations.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

10

J
James

Education Management, 500+ employees

More than a year

3.0

“Good product but a bit clunky”

Pros

The expansive content space is exceptional accompanied by clear instructions on product usage proving highly beneficial for storing our student guides.

Cons

It occasionally feels clunky and lacks the smooth flow one might expect. The user-friendliness isn't always optimal.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

6

A
Anonymous

Not Specified, 1-10 employees

Less than a year

4.0

“If you ain't confluencing you are missing out”

Pros

The collaborative capability significantly eases teamwork on diverse documents and content within our Knowledge Management System serving as a real lifesaver. Additionally the user-friendly overall design enables new users to navigate it effortlessly.

Cons

What stands out to me is that for a small company with multiple team members the pricing would be on the higher side.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

A
Anjelica

Apparel & Fashion, 51-100 employees

Less than a year

4.0

“Great but have flaws”

Pros

Well-suited for projects with commendable quality.

Cons

Takes some time to become accustomed to. It took me a bit of time to adapt.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

8