Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

E
Evens

Computer Software, 1-10 employees

More than a year

5.0

Powerful tool

Pros

Appreciation for the way documentation is written documents are arranged and the availability of document templates. The platform facilitates collaboration for multiple teams within an organization.

Cons

My overall experience with this tool has been quite positive.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

H
HansOlivier

Computer Software, 500+ employees

Less than 6 months

5.0

Your company's personnal wiki

Pros

Confluence stands out as the best knowledge base service for company implementation. It offers desired functionalities within the Atlassian Suite making it the default choice for many companies.

Cons

Confluence may not be legitimately usable by individuals limiting its application to companies.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 1-10 employees

More than a year

3.0

The system driving the very core of a university's various platforms

Pros

Confluence drives the infrastructure of my college's intranet fostering teamwork and collaboration.

Cons

A significant issue is its reliance on an internet connection due to its cloud-based nature posing challenges for institutions with unreliable or limited internet access.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

6

S
Shaifi

Financial Services, 51-100 employees

Less than a year

5.0

Audit Manager of Organisation

Pros

Provides handy ready-made templates for various requirements like project iterations and MOM. Offers user-level and team-level spaces for efficient organization and access to information.

Cons

The platform offers numerous features making it difficult to keep track occasionally leading to disarray.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

4

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

A must have for any IT department

Pros

Simple to set up manage and use Confluence is highly user-friendly.

Cons

The cost is high compared to other solutions rendering it an expensive choice.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

6

S
Shrinivas

Information Technology and Services, 500+ employees

More than a year

5.0

Great tool for knowledge management in large organizations

Pros

Utilized for capturing solution design in agile projects and housing business and technical information for software applications. Easy page creation inclusion of text and graphical information and efficient full-text search are notable features.

Cons

The feature for discarding draft versions of pages could be more intuitive as it's often confusing to discern whether the draft or the current page is being discarded.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

6

G
Guillaume

Retail, 101-500 employees

More than a year

5.0

Good collaboration tools

Pros

Facilitates easy collaboration and information sharing among team members. Offers versatile document creation and organization options with built-in integration with other Atlassian tools such as Jira. Customization through add-ons and macros enhances the platform's adaptability.

Cons

Some users might find the platform overwhelming and challenging to navigate. Customization without using add-ons is limited and it may struggle with handling large amounts of data.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

4

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

A user of Confluence

Pros

The favorite feature is its search and content management functionality extensively used for these purposes.

Cons

A timer feature similar to JIRA would be a beneficial addition.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

J
Javier

Computer Software, 1-10 employees

Less than 6 months

5.0

Can be complex but it's worth it

Pros

Handling documentation and operational processes can be challenging but Confluence while not perfect is a familiar standard known for creating valuable content.

Cons

It can be bureaucratic and at times redundant.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

4

A
amir

Wholesale, 51-100 employees

More than a year

5.0

Helpful

Pros

Boasts excellent integration with other Atlassian tools playing a significant role in file sharing and document management.

Cons

The integration with third-party tools is not flawless.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

8

V
Vidyullatha

Information Technology and Services, 500+ employees

More than a year

5.0

Confluence makes Knowledge Management super organized!

Pros

Noteworthy features include creating pages and establishing a parent-child hierarchy among them.

Cons

As more pages are added finding the right ones might become challenging.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

K
Kevin

Internet, 51-100 employees

More than a year

5.0

Very good product

Pros

Highly implementable and user-friendly Confluence offers extensive functionality templates for various situations and seamless integration with many software tools making it an ideal companion for Jira.

Cons

Gaining buy-in from all departments is not always easy but once everyone adopts it the tool proves to be excellent.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

6

J
Jacopo

Media Production, 500+ employees

More than a year

4.0

Optimal document repository

Pros

Considered an optimal document repository for large organizations.

Cons

For my use it's already a perfect tool and I don't foresee any optimization at the moment.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

K
Karthikeyan

Information Technology and Services, 500+ employees

More than a year

5.0

An Penultimate Colloboration tool

Pros

Easy collaboration and effective team management are advantageous especially in the software industry.

Cons

Great to use and it could be even better if the loading of pages were faster.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Amara

Information Technology and Services, 500+ employees

Less than a year

5.0

Knowledge Management Tools

Pros

An important feature is Confluence's ability to prompt users when a change has been made to a page.

Cons

Confluence is highly optimal software and I hold a favorable view of it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

H
Hugo

Information Technology and Services, 500+ employees

More than a year

5.0

Great tool for document management

Pros

Utilized for transferring tracking plans to developers Confluence's tool and spaces are user-friendly. The hierarchical structure of pages and presentation of each chapter/part are appreciated.

Cons

Finding the presentation for different spaces is not easy initially. It can become chaotic if the space is not organized before co-creating or integrating a document.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Complete dashboard to knowledge Transfer

Pros

The go-to application for consolidating knowledge and ideas in one place. Used for various purposes including onboarding project management client helpdesk storing database and server info and sharing across teams. Easy to learn and use.

Cons

Extended features concerning the data editor and well-developed workflows creation could be additional advantages.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

A
Alex

Financial Services, 51-100 employees

More than a year

4.0

Great tool that allows you to organise documents and projects in one place

Pros

When managing multiple projects it proves highly useful for documenting progress and involving different team members to contribute value and monitor updates.

Cons

The integration with other tools in our business such as Office 360 tends to be sluggish.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

4

S
Sunil

Information Technology and Services, 500+ employees

More than a year

5.0

Confluence is awesome product for project management

Pros

This tool effectively captures all necessary information creating a comprehensive project history and documentation.

Cons

Managing the tool can be a bit challenging especially when it comes to planning for future projects.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

K
Khandakar

Industrial Automation, 500+ employees

More than a year

5.0

Confluence

Pros

Confluence remains a dependable user-friendly platform that is easy to navigate.

Cons

Confluence remains a reliable user-friendly and easily navigable platform.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

6