Computer Software, 1-10 employees
More than a year
“Powerful tool”
Pros
Appreciation for the way documentation is written documents are arranged and the availability of document templates. The platform facilitates collaboration for multiple teams within an organization.
Cons
My overall experience with this tool has been quite positive.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Computer Software, 500+ employees
Less than 6 months
“Your company's personnal wiki”
Pros
Confluence stands out as the best knowledge base service for company implementation. It offers desired functionalities within the Atlassian Suite making it the default choice for many companies.
Cons
Confluence may not be legitimately usable by individuals limiting its application to companies.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Not Specified, 1-10 employees
More than a year
“The system driving the very core of a university's various platforms”
Pros
Confluence drives the infrastructure of my college's intranet fostering teamwork and collaboration.
Cons
A significant issue is its reliance on an internet connection due to its cloud-based nature posing challenges for institutions with unreliable or limited internet access.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
6
Financial Services, 51-100 employees
Less than a year
“Audit Manager of Organisation”
Pros
Provides handy ready-made templates for various requirements like project iterations and MOM. Offers user-level and team-level spaces for efficient organization and access to information.
Cons
The platform offers numerous features making it difficult to keep track occasionally leading to disarray.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
6
Functionality
4
Not Specified, 500+ employees
More than a year
“A must have for any IT department”
Pros
Simple to set up manage and use Confluence is highly user-friendly.
Cons
The cost is high compared to other solutions rendering it an expensive choice.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
6
Information Technology and Services, 500+ employees
More than a year
“Great tool for knowledge management in large organizations”
Pros
Utilized for capturing solution design in agile projects and housing business and technical information for software applications. Easy page creation inclusion of text and graphical information and efficient full-text search are notable features.
Cons
The feature for discarding draft versions of pages could be more intuitive as it's often confusing to discern whether the draft or the current page is being discarded.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
6
Retail, 101-500 employees
More than a year
“Good collaboration tools”
Pros
Facilitates easy collaboration and information sharing among team members. Offers versatile document creation and organization options with built-in integration with other Atlassian tools such as Jira. Customization through add-ons and macros enhances the platform's adaptability.
Cons
Some users might find the platform overwhelming and challenging to navigate. Customization without using add-ons is limited and it may struggle with handling large amounts of data.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
4
Not Specified, 500+ employees
More than a year
“A user of Confluence”
Pros
The favorite feature is its search and content management functionality extensively used for these purposes.
Cons
A timer feature similar to JIRA would be a beneficial addition.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Computer Software, 1-10 employees
Less than 6 months
“Can be complex but it's worth it”
Pros
Handling documentation and operational processes can be challenging but Confluence while not perfect is a familiar standard known for creating valuable content.
Cons
It can be bureaucratic and at times redundant.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
4
Wholesale, 51-100 employees
More than a year
“Helpful”
Pros
Boasts excellent integration with other Atlassian tools playing a significant role in file sharing and document management.
Cons
The integration with third-party tools is not flawless.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
6
Functionality
8
Information Technology and Services, 500+ employees
More than a year
“Confluence makes Knowledge Management super organized!”
Pros
Noteworthy features include creating pages and establishing a parent-child hierarchy among them.
Cons
As more pages are added finding the right ones might become challenging.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Internet, 51-100 employees
More than a year
“Very good product”
Pros
Highly implementable and user-friendly Confluence offers extensive functionality templates for various situations and seamless integration with many software tools making it an ideal companion for Jira.
Cons
Gaining buy-in from all departments is not always easy but once everyone adopts it the tool proves to be excellent.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
6
Media Production, 500+ employees
More than a year
“Optimal document repository”
Pros
Considered an optimal document repository for large organizations.
Cons
For my use it's already a perfect tool and I don't foresee any optimization at the moment.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Information Technology and Services, 500+ employees
More than a year
“An Penultimate Colloboration tool”
Pros
Easy collaboration and effective team management are advantageous especially in the software industry.
Cons
Great to use and it could be even better if the loading of pages were faster.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 500+ employees
Less than a year
“Knowledge Management Tools”
Pros
An important feature is Confluence's ability to prompt users when a change has been made to a page.
Cons
Confluence is highly optimal software and I hold a favorable view of it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Great tool for document management”
Pros
Utilized for transferring tracking plans to developers Confluence's tool and spaces are user-friendly. The hierarchical structure of pages and presentation of each chapter/part are appreciated.
Cons
Finding the presentation for different spaces is not easy initially. It can become chaotic if the space is not organized before co-creating or integrating a document.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Not Specified, 500+ employees
More than a year
“Complete dashboard to knowledge Transfer”
Pros
The go-to application for consolidating knowledge and ideas in one place. Used for various purposes including onboarding project management client helpdesk storing database and server info and sharing across teams. Easy to learn and use.
Cons
Extended features concerning the data editor and well-developed workflows creation could be additional advantages.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Financial Services, 51-100 employees
More than a year
“Great tool that allows you to organise documents and projects in one place”
Pros
When managing multiple projects it proves highly useful for documenting progress and involving different team members to contribute value and monitor updates.
Cons
The integration with other tools in our business such as Office 360 tends to be sluggish.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
4
Information Technology and Services, 500+ employees
More than a year
“Confluence is awesome product for project management”
Pros
This tool effectively captures all necessary information creating a comprehensive project history and documentation.
Cons
Managing the tool can be a bit challenging especially when it comes to planning for future projects.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Industrial Automation, 500+ employees
More than a year
“Confluence”
Pros
Confluence remains a dependable user-friendly platform that is easy to navigate.
Cons
Confluence remains a reliable user-friendly and easily navigable platform.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6