Not Specified, 51-100 employees
More than a year
“Confluence - The Best for Knowledge Base”
Pros
Confluence has been a delightful knowledge base for end users especially when coupled with Jira Service Management for ticket diversion and user self-service.
Cons
Editing pages can be a bit tricky at times particularly when dealing with the inline editor which presents a blend of smart and challenging aspects especially in terms of page formatting.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Transportation/Trucking/Railroad, 500+ employees
Less than a year
“Handy tool and comprehensive portal”
Pros
The product is user-friendly facilitating easy information collection and comes highly recommended.
Cons
No issues have been found with the Confluence software; overall it provides an enjoyable experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Marketing and Advertising, 101-500 employees
More than a year
“Great solution to leverage for biggest products”
Pros
The ease of use and seamless communication across functionalities are standout features.
Cons
Despite being late on an assignment one day I genuinely appreciate every aspect of the product.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 101-500 employees
More than a year
“Kristijonas review”
Pros
The simplicity and small learning curve make it a favorite for users.
Cons
Occasionally permissions become entangled causing issues for those with whom I share content. However this is a minor concern.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Capital Markets, 500+ employees
More than a year
“Easy to Use and Highly Efficient”
Pros
Noteworthy features include an easy-to-use UI secure authorization setup effective documentation tracking for the knowledge base and project discussions reminders and audit history. Its integration with Bitbucket and JIRA is commendable.
Cons
Currently no drawbacks come to mind. However acknowledging a learning curve is essential as it might take some time similar to other software.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
6
Health, Wellness and Fitness, 51-100 employees
More than a year
“Confluence Review Jan 3033”
Pros
The consolidation of all documents in one place proves extremely valuable enhancing efficiency when used in conjunction with Jira and Trello.
Cons
Occasionally it's easy to forget to publish leading to not having the most updated versions readily available when working on multiple devices.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Telecommunications, 500+ employees
Less than a year
“Confluence tool is good for collaboration”
Pros
The ability to separate and utilize space by organizational unit makes this tool time-saving and user-friendly.
Cons
Desiring various fonts and options for document creation including a function to convert created documents into various file types.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
9
Functionality
3
Broadcast Media, 11-50 employees
Less than a year
“Great for sharing knowledge”
Pros
Confluence serves as a repository for team knowledge sharing simplifying the documentation of new learnings or task accomplishments.
Cons
It would be beneficial to configure alerts for specific categories of interest and have the ability to send documents to specific team members.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
7
Functionality
6
Logistics and Supply Chain, 101-500 employees
More than a year
“Confluence use at Dunzo”
Pros
Creating internal and external docs for knowledge sharing is made easy with Confluence's editing features and pre-built templates. It offers decent access controls and tagging.
Cons
The search function in Confluence is not very effective and the user interface can be confusing particularly with a large number of documents. Improved catalog visibility is needed.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Not Specified, 500+ employees
Less than 6 months
“Best tool in the market for project dashboard”
Pros
Confluence facilitates the creation of project roadmaps and displays user stories in dashboards. It acts as a centralized repository for documents including FAQs for specific software.
Cons
Without proper training on Confluence usage it can be challenging to navigate independently. Other than this no concerns have been identified.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
9
Functionality
3
Telecommunications, 101-500 employees
“Confluence offers good document organization tools but needs improvement.”
Pros
Confluence has been particularly great for a growing business like ours since hundreds and hundreds of documents now have a central home. And we also have the ability to share based on permissions with other employees. The document organizing tools can be used in multiple ways. And since all the documents are available on a central platform, we can actually browse them and learn a thing or two about the better organization, for example. It goes a step further with version control, which unlocks a deeper level of document management.
Cons
The version control might be the only thing setting it apart from the competition, since other than that, it barely offers anything different. There are random bugs still present to this date even after so many complaints. Confluence has a lot of potential and there’s no doubt about it. But they keep disappointing us by not adding even the simplest of features like improving their integration with third-party apps. If a certain app works for you that’s your luck, but if it doesn’t, just forget about making it work for you. For a paid product, I expect more quality.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Computer Software, 500+ employees
Less than 6 months
“Confluence review”
Pros
Confluence plays a key role in knowledge transfer sessions providing users with essential information.
Cons
Locating documents can be difficult at times due to certain challenges.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Services, 11-50 employees
Less than 6 months
“Great file sharing”
Pros
The ease of sharing and editing files with co-workers along with organized document management simplifies access to needed information.
Cons
Frustration arises when new versions are added to a file as the old contents are stored below the new material making it seem like other files are missing. The organization of this could be improved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
6
Functionality
4
Not Specified, 1-10 employees
Less than a year
“A Comprehensive Review of Confluence: Good Points Bad Points and Overall Experience”
Pros
Positive experiences with Confluence include the ability to create and share pages and spaces enhancing collaboration and organization. Integration with various tools and platforms further streamlines task management.
Cons
Encountering a few points as a user that could be enhanced: Confluence's free plan limitations for users and storage complexity in setup and use for newcomers to project management software and its premium price compared to other tools on the market.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Computer Software, 500+ employees
More than a year
“Amazing”
Pros
Confluence excels in documentation offering features like creating parent and child pages for better organization. Integration with Slack enhances document sharing providing users with update notifications.
Cons
Confluence may appear overwhelming initially but once you grasp the basics it proves to be great.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
4
Education Management, 51-100 employees
Less than a year
“Best place to store manage and share documents”
Pros
Confluence proves to be a fantastic tool for managing information and creating diverse documents. Its macro capabilities aid in organizing papers and integrating data from other apps making it an excellent choice for collaborative projects.
Cons
Occasional struggles with formatting tables particularly when expectations are not met leading to a time-consuming process to rectify issues.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
3
Functionality
6
Information Technology and Services, 500+ employees
More than a year
“Great arena to manage knowledge base for our teams.”
Pros
Excitingly efficient in managing knowledge and facilitating team collaboration Confluence impresses with its powerful yet reliable content management capabilities.
Cons
A reliable source for content editing and updates excelling in managing knowledge for teams.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 11-50 employees
More than a year
“Remarkable to capture minutes on project meeting.”
Pros
A remarkable app for collaborative task management and follow-up. Simplifies the capturing and recording of essential meeting minutes. Notifications keep users informed about incomplete tasks. Effortlessly manages project documents stored in the cloud.
Cons
This application is remarkable for collaborative task management and follow-up. It is effortless to capture and document crucial calls.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Legal Services, 11-50 employees
More than a year
“Confluence user”
Pros
Impressive for knowledge management structuring and full-text search features that allow easy referencing from one document to another.
Cons
There is always room for improvement in text search for instance by incorporating composite logical conditions (include this exclude that).
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
6
Not Specified, 500+ employees
More than a year
“Confluence to influence!”
Pros
Confluence proves invaluable particularly for remote work scenarios facilitating tasks from uploading files to tagging individuals. It simplifies the process of finding existing files and tickets.
Cons
The search feature could be refined to make it less time-consuming.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
10