Information Services, 101-500 employees
More than a year
“Confluence top”
Pros
The release of Confluence has a significant impact on strategic planning.
Cons
It has a positive impact especially for individuals explaining data for their job.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Not Specified, 51-100 employees
More than a year
“Old-school knowledge management with bad UX”
Pros
A practical solution for those on a budget providing workable functionality.
Cons
The overall appearance seems outdated reminiscent of the 90s with an unattractive and poorly designed user experience. The search functionality is notably subpar and editing poses challenges.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
9
Functionality
6
Not Specified, 500+ employees
More than a year
“Confluence: Software for documentation management”
Pros
The combination of simplicity and rich features makes Confluence stand out. Used daily for tasks ranging from sharing to code documentation it excels with unique features like code snippets language preferences and collaborative commenting for enhanced teamwork.
Cons
I genuinely appreciate this product; at the moment I can't think of anything negative. It's flawless.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Non-Profit Organization Management, 51-100 employees
More than a year
“Great knowledge base platform”
Pros
Content blocks in Confluence streamline the creation of articles and enable the highlighting of various types of information.
Cons
Confluence could benefit from enhanced integration with other products.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
8
Not Specified, 51-100 employees
More than a year
“Confluence - Excellent for Internal Wiki”
Pros
Creating and sharing new articles is straightforward and the critical feature of being informed about changes enhances collaboration.
Cons
The look and feel require add-ons for optimal effectiveness.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Computer Software, 51-100 employees
More than a year
“The brain of our organization”
Pros
Confluence is a vital system for various business aspects serving as the central knowledge store. Its integration with Jira enhances its capabilities making it a powerful tool for creating interactive and engaging documents that empower users.
Cons
Atlassian offers a marketplace of apps for Jira and Confluence providing additional features and integrations. It's incredibly frustrating that you can't purchase licenses only for users needing the app. For instance with 100+ Confluence users across various teams buying licenses for all users when only developers want a $10/user/month app becomes cost-prohibitive.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
3
Pharmaceuticals, 1-10 employees
Less than a year
“a great teamwork space for everyone”
Pros
Dynamic features make collaboration on different projects and ideas seamless within Confluence.
Cons
Data doesn't update while I'm editing making it challenging to access changes promptly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Not Specified, 11-50 employees
Less than 6 months
“Comes with Jira so have to use”
Pros
Integration with Jira and a clean glitch-free interface enhance usability making Confluence a reliable choice.
Cons
It lacks many cool features like alarm setting link sharing and gallery creation provided by its competitors.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
9
Functionality
4
Banking, 500+ employees
Less than a year
“Good!”
Pros
Organizing team documents and creating separate pages is a standout feature contributing to a more organized workflow.
Cons
There's not much to dislike about the product.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
6
Insurance, 51-100 employees
More than a year
“Best to menage Data”
Pros
Confluence serves numerous organizational use cases including knowledge base sharing meeting minute recording sprint retrospectives BRD and project requirements. The ability to create custom templates and integration with Jira add to its versatility.
Cons
Certain capabilities such as creating templates are limited compared to user macros available in the cloud version. Excluding integrations from Atlassian applications could enhance macro functionality.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Computer Software, 1-10 employees
Less than a year
“Good for knowledge sharing”
Pros
The simplicity of use and a shallow learning curve make Confluence user-friendly and accessible.
Cons
Finding specific documentation is often challenging.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
6
Not Specified, 500+ employees
Less than a year
“Confluence Review”
Pros
A great tool for collaboration documenting procedures and tracking projects Confluence proves versatile in various work scenarios.
Cons
Currently there's nothing to dislike about Confluence.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Not Specified, 11-50 employees
More than a year
“Knowledge base for your product”
Pros
The rich and user-friendly text editor in Confluence makes it easy to search for needed information and establish connections between documents contributing to efficient workflow management.
Cons
Performance could be slightly improved; it sometimes feels slow to work with. Additionally having a native app would be beneficial.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
7
Functionality
6
Not Specified, 500+ employees
More than a year
“Best Confluence Review”
Pros
Atlassian Confluence proves to be an extraordinary tool for organizing tagging lines project management and coordination with Salesforce through custom APIs enhancing overall workflow.
Cons
Certain integrations are a bit touchy or potentially slow (e.g. Slack coordination takes a significant amount of time to move data from created workflows to appear).
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
6
Not Specified, 51-100 employees
More than a year
“Excellent Platform for documentation”
Pros
Integration with Jira and the ease of documenting ideas for sharing with colleagues are valuable features of Confluence.
Cons
The user interface appears outdated and could benefit from improvement.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
6
Functionality
8
Insurance, 500+ employees
More than a year
“Great Agile Project Management Tool”
Pros
Confluence's ability to consolidate all project management elements including Gantt charts project timelines and tasks in one place is noteworthy streamlining project management processes.
Cons
The Confluence UX has room for improvement; it is still very basic and not easy to learn quickly.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Computer Software, 500+ employees
More than a year
“Confluence for Project Management”
Pros
Page Templates in Confluence prove to be a significant time-saver offering templates for various use cases and contributing to efficient document creation.
Cons
Configuring the homepage is time-consuming. Providing suggestions for page elements would be helpful.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
10
Insurance, 101-500 employees
“Features”
Pros
The availability of sample templates in Confluence provides ideas for creating customized ones making it beneficial for team collaboration information sharing and necessary adjustments.
Cons
Initially when learning it can be tricky but that's not necessarily a bad thing as most programs are challenging at first and become easier with use.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Retail, 500+ employees
More than a year
“Easy to collaborate across teams”
Pros
Confluence is regularly used for building a knowledge base and publishing experiment results. It stands out as the best tool for wiki building supporting multiple users to edit and collaborate synchronously and accommodating various data formats on a single page ensuring a comprehensive and collaborative documentation process.
Cons
Sometimes searching for documents feels confusing. The search bar could be enhanced along with improved indexing of various pages and flagging duplicate pages with version controls.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Management Consulting, 1-10 employees
Less than a year
“Great for record-keeping in a systematic way”
Pros
Confluence's simplicity allows anyone to create files easily promoting logical organization and serving well for record-keeping.
Cons
The simplicity of its interface while plain might lack inspiration for creativity especially for visual learners and creative thinkers. Task collaboration and recording important calls are strengths.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
4