Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

EA
El alaoui

Information Technology and Services, 1-10 employees

More than a year

4.0

Efficient Collaboration Hub

Pros

Confluence stands out as an exceptional collaboration tool streamlining the process of creating sharing and editing documents in real-time with the team. Its impact on our productivity has been significant.

Cons

To facilitate tool adoption additional onboarding resources or tutorials would be beneficial. Additionally making advanced customization features more user-friendly for non-technical teams could improve the overall experience.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

C
Caroline

Higher Education, 500+ employees

Less than a year

4.0

Confluence Review

Pros

Utilizing the advanced search tool to swiftly locate essential documents was a notable aspect. The ability to receive real-time updates on concurrent team members' work added significant value.

Cons

The system's efficiency can be almost too much at times. Confluence's inclination to keep track of every team member's activity every second might be a bit bothersome.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A
Aurel

Financial Services, 101-500 employees

More than a year

5.0

Effortless Knowledge Management with Confluence!

Pros

Confluence's efficiency in promptly finding the right information within a substantial article volume is commendable. Additionally the straightforward process for creating and effortlessly sharing content stands out.

Cons

Unfortunately the UI lacks an inviting quality. For those unfamiliar with Confluence it can be overwhelmingly complex.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

A
Aleah

Consumer Services, 500+ employees

More than a year

5.0

One Stop Shop

Pros

Confluence serves as a repository for crucial company information benefits and activities. Monthly visits keep me updated on company news and occasional visits serve as refreshing moments for forgotten information. Having everything easily accessible in one place is a convenience.

Cons

I don't have any negative comments about Confluence.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J
Jeremy

Internet, 500+ employees

More than a year

4.0

Great Fit For Collab Content

Pros

Its interface is simple and user-friendly requiring no training. The abundance of great integrations adds to its appeal.

Cons

There are limited templates available for creating necessary pages.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

M
Mariano

Automotive, 11-50 employees

More than a year

4.0

Confluence is a lifesaver for collaborating with my team and organizing our projects.

Pros

The seamless organization of information promotes efficient collaboration within the team.

Cons

The software may seem overwhelming for new users and the interface could be more user-friendly.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

8

A
Alan

Computer Software, 51-100 employees

More than a year

5.0

Documentation at it's best

Pros

Documentation and sharing are effortlessly achieved thanks to integration with Jira and a user-friendly interface.

Cons

Scaling requires careful organization to avoid difficulties.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

I
Isabel

Information Technology and Services, 11-50 employees

More than a year

5.0

Essential for knowledge management

Pros

It's possibly the most user-friendly and flexible solution for managing knowledge that I've come across. It functions flawlessly, allowing unrestricted actions and continual expansion.

Cons

Absence of proper guidance can lead to disarray and loss of control over files. Its openness necessitates strict adherence to guidelines for optimal efficiency.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

K
Kristina

Transportation/Trucking/Railroad, 500+ employees

Less than a year

5.0

Confluence - A Reliable Knowledge Hub

Pros

Confluence has been my primary tool for five years, streamlining my information retrieval process. Its ease of use and seamless collaboration features effortlessly connect our global team. A fundamental and essential tool for anyone seeking an intuitive knowledge base solution.

Cons

Caution is needed to prevent disorganization within Confluence. Poorly organized content can confuse users, impacting the workspace's cleanliness. Emphasizing organization aids navigation.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

T
Tomer

Marketing and Advertising, 11-50 employees

More than a year

5.0

A nice collaboration tool - but there are better options for the price

Pros

A decent experience; if my next company adopts it, I wouldn't mind, but I wouldn't personally invest in it.

Cons

Complexity arises with advanced features, suggesting better value elsewhere.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

N
Nitin

Information Technology and Services, 500+ employees

More than a year

5.0

Great documentation tool

Pros

The accessibility of Confluence to multiple editors and viewers is commendable. It grants access to previous project iterations and pages. Additionally, it facilitates sharing code snippets, document creation, organization, and project progress tracking.

Cons

Managing permissions is daunting for new users, especially for large companies due to high costs.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A
Annita

Computer Software, 1-10 employees

More than a year

5.0

Confluence-best meeting notes recording tool

Pros

An excellent tool for recording meeting minutes and easily sharing them among participants. Integration with Outlook simplifies access and review for team members post-publishing.

Cons

The pricing, especially for small businesses, is steep. Locating saved notes pre-publish can be challenging.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

G
Gilberto

E-Learning, 500+ employees

More than a year

5.0

Confluence is amazing as a knowledge repository

Pros

It's incredibly simple to start using, allowing hassle-free addition of videos/images, with intuitive layout options.

Cons

Integrating with Jira might be confusing, with an outdated UI post-setup.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

S
Sebastian

Telecommunications, 500+ employees

More than a year

5.0

Document and knowledge base management

Pros

Confluence is highly user-friendly and offers wiki-like tools for displaying documents effectively without complications.

Cons

Advanced document features may require additional add-ons, making handling less user-friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

T
Thibaut

Marketing and Advertising, 51-100 employees

More than a year

5.0

Too many great features

Pros

Hierarchical documentation, history of conversations/actions on various topics, and multi-project management.

Cons

Poorly structured documentation risks becoming unreadable.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

S
Sasha

Information Technology and Services, 500+ employees

Less than a year

5.0

Documenting with confluence

Pros

Confluence enabled my team to document practices in a structured manner, allowing easy and secure information sharing. It provided a solid framework for documentation.

Cons

External links open new pages, causing minor inconvenience instead of new tabs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

C
Casandra

Mental Health Care, 1-10 employees

More than a year

5.0

Great for team collaboration and project management

Pros

The collaborative editing feature and the ability for all team members to edit projects while leads supervise, especially through mobile access, were greatly appreciated.

Cons

An AI subtask creator could be beneficial.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

R
Rakesh

Marketing and Advertising, 101-500 employees

More than a year

5.0

Simple interface - Easy to use

Pros

The ability to sync a page with a GSheet and enable automatic data updates is a standout feature.

Cons

Interface at times resembles outdated web pages.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

H
Hamdi

Information Technology and Services, 11-50 employees

More than a year

5.0

L'outil collaboratif d'excellence

Pros

Easily transforming posts into Jira tickets is remarkably convenient.

Cons

Restricted number of users for the free sharing offer.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

E
Emilija

Computer Software, 500+ employees

Less than a year

5.0

Collaborate effortlessly

Pros

Confluence simplifies teamwork with its user-friendly interface, facilitating easy content sharing and live editing for group documentation. Its range of plugins allows customization while ensuring data security.

Cons

Confluence can overwhelm newcomers, particularly when navigating extensive content.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10