Information Technology and Services, 1-10 employees
More than a year
“Efficient Collaboration Hub”
Pros
Confluence stands out as an exceptional collaboration tool streamlining the process of creating sharing and editing documents in real-time with the team. Its impact on our productivity has been significant.
Cons
To facilitate tool adoption additional onboarding resources or tutorials would be beneficial. Additionally making advanced customization features more user-friendly for non-technical teams could improve the overall experience.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Higher Education, 500+ employees
Less than a year
“Confluence Review”
Pros
Utilizing the advanced search tool to swiftly locate essential documents was a notable aspect. The ability to receive real-time updates on concurrent team members' work added significant value.
Cons
The system's efficiency can be almost too much at times. Confluence's inclination to keep track of every team member's activity every second might be a bit bothersome.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Financial Services, 101-500 employees
More than a year
“Effortless Knowledge Management with Confluence!”
Pros
Confluence's efficiency in promptly finding the right information within a substantial article volume is commendable. Additionally the straightforward process for creating and effortlessly sharing content stands out.
Cons
Unfortunately the UI lacks an inviting quality. For those unfamiliar with Confluence it can be overwhelmingly complex.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Consumer Services, 500+ employees
More than a year
“One Stop Shop”
Pros
Confluence serves as a repository for crucial company information benefits and activities. Monthly visits keep me updated on company news and occasional visits serve as refreshing moments for forgotten information. Having everything easily accessible in one place is a convenience.
Cons
I don't have any negative comments about Confluence.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Internet, 500+ employees
More than a year
“Great Fit For Collab Content”
Pros
Its interface is simple and user-friendly requiring no training. The abundance of great integrations adds to its appeal.
Cons
There are limited templates available for creating necessary pages.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Automotive, 11-50 employees
More than a year
“Confluence is a lifesaver for collaborating with my team and organizing our projects.”
Pros
The seamless organization of information promotes efficient collaboration within the team.
Cons
The software may seem overwhelming for new users and the interface could be more user-friendly.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
8
Computer Software, 51-100 employees
More than a year
“Documentation at it's best”
Pros
Documentation and sharing are effortlessly achieved thanks to integration with Jira and a user-friendly interface.
Cons
Scaling requires careful organization to avoid difficulties.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 11-50 employees
More than a year
“Essential for knowledge management”
Pros
It's possibly the most user-friendly and flexible solution for managing knowledge that I've come across. It functions flawlessly, allowing unrestricted actions and continual expansion.
Cons
Absence of proper guidance can lead to disarray and loss of control over files. Its openness necessitates strict adherence to guidelines for optimal efficiency.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Transportation/Trucking/Railroad, 500+ employees
Less than a year
“Confluence - A Reliable Knowledge Hub”
Pros
Confluence has been my primary tool for five years, streamlining my information retrieval process. Its ease of use and seamless collaboration features effortlessly connect our global team. A fundamental and essential tool for anyone seeking an intuitive knowledge base solution.
Cons
Caution is needed to prevent disorganization within Confluence. Poorly organized content can confuse users, impacting the workspace's cleanliness. Emphasizing organization aids navigation.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Marketing and Advertising, 11-50 employees
More than a year
“A nice collaboration tool - but there are better options for the price”
Pros
A decent experience; if my next company adopts it, I wouldn't mind, but I wouldn't personally invest in it.
Cons
Complexity arises with advanced features, suggesting better value elsewhere.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Great documentation tool”
Pros
The accessibility of Confluence to multiple editors and viewers is commendable. It grants access to previous project iterations and pages. Additionally, it facilitates sharing code snippets, document creation, organization, and project progress tracking.
Cons
Managing permissions is daunting for new users, especially for large companies due to high costs.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 1-10 employees
More than a year
“Confluence-best meeting notes recording tool”
Pros
An excellent tool for recording meeting minutes and easily sharing them among participants. Integration with Outlook simplifies access and review for team members post-publishing.
Cons
The pricing, especially for small businesses, is steep. Locating saved notes pre-publish can be challenging.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
E-Learning, 500+ employees
More than a year
“Confluence is amazing as a knowledge repository”
Pros
It's incredibly simple to start using, allowing hassle-free addition of videos/images, with intuitive layout options.
Cons
Integrating with Jira might be confusing, with an outdated UI post-setup.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Telecommunications, 500+ employees
More than a year
“Document and knowledge base management”
Pros
Confluence is highly user-friendly and offers wiki-like tools for displaying documents effectively without complications.
Cons
Advanced document features may require additional add-ons, making handling less user-friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 51-100 employees
More than a year
“Too many great features”
Pros
Hierarchical documentation, history of conversations/actions on various topics, and multi-project management.
Cons
Poorly structured documentation risks becoming unreadable.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 500+ employees
Less than a year
“Documenting with confluence”
Pros
Confluence enabled my team to document practices in a structured manner, allowing easy and secure information sharing. It provided a solid framework for documentation.
Cons
External links open new pages, causing minor inconvenience instead of new tabs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Great for team collaboration and project management”
Pros
The collaborative editing feature and the ability for all team members to edit projects while leads supervise, especially through mobile access, were greatly appreciated.
Cons
An AI subtask creator could be beneficial.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Marketing and Advertising, 101-500 employees
More than a year
“Simple interface - Easy to use”
Pros
The ability to sync a page with a GSheet and enable automatic data updates is a standout feature.
Cons
Interface at times resembles outdated web pages.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Information Technology and Services, 11-50 employees
More than a year
“L'outil collaboratif d'excellence”
Pros
Easily transforming posts into Jira tickets is remarkably convenient.
Cons
Restricted number of users for the free sharing offer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Computer Software, 500+ employees
Less than a year
“Collaborate effortlessly”
Pros
Confluence simplifies teamwork with its user-friendly interface, facilitating easy content sharing and live editing for group documentation. Its range of plugins allows customization while ensuring data security.
Cons
Confluence can overwhelm newcomers, particularly when navigating extensive content.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10