Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

S
Saloni

Financial Services, 500+ employees

More than a year

4.0

Knowledge Management tool for your Project

Pros

Confluence serves as a single repository for project data offering restricted access efficient versioning and templates for effective team management.

Cons

Real-time page updates during collaboration fewer add-ons and customization options compared to competitors and limitations in content creation while editing are noted.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

6

N
Nathan

Financial Services, 500+ employees

More than a year

4.0

The go-to choice for project/product wiki management

Pros

Confluence's acceptance of markdown and user-friendly template creation make it a preferred choice with efficient meeting note capabilities.

Cons

Self-hosting support lacks in terms of featureset and security.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

A
Adam

Automotive, 500+ employees

Less than a year

5.0

Super useful product for knowledge bases task management etc.

Pros

A super clean useful and scalable project tool Confluence plays a pivotal role in enhancing team efficiency and collaboration.

Cons

There's little to dislike and occasional improvements in response times on pages are suggested.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

4

A
Anonymous

Not Specified, 51-100 employees

More than a year

5.0

Great tool to store project documentation

Pros

It functions as my exclusive workspace consolidating all workflows from passwords and system links to designated duties projects sales funnels email chains and competitor analyses.

Cons

The user experience is comfortable with seamless document sharing within the team resulting in no negative encounters.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Alexander

E-Learning, 11-50 employees

More than a year

5.0

Go-app for internal tech. documentation

Pros

Comprehensive internal technical documentation is available supporting simultaneous editing of shared documents by multiple users.

Cons

Collaborative document editing by multiple users can be confusing when changes are forgotten to be published leading to potential confusion.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

4

M
Michael

Health, Wellness and Fitness, 51-100 employees

Less than a year

4.0

A great choice for collaboration and such

Pros

Highly valuable with user-friendly features making it easily accessible for beginners.

Cons

It lacks the sophistication found in some other software applications.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

6

W
Will

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0

Great tool once you have it setup for your workflow

Pros

An exceptionally adaptable system for tracking documents and processes essential for Quality Assurance (QA) processes. Confluence is widely embraced for regulatory compliance such as ISO13485. Once configured it operates reliably and effectively.

Cons

Configuring your Confluence installation or cloud account provides numerous options potentially overwhelming new users. Seeking advice from an experienced user for setup is recommended and removing older configurations can be challenging.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

N
nikhil

Telecommunications, 500+ employees

More than a year

5.0

best tool for project documentation

Pros

A dedicated workspace for individual teams facilitating agile project management access to previous versions of updated Confluence pages and seamless management of project documentation. It ensures user acknowledgment for upcoming software changes.

Cons

Performance seems slightly diminished when connected remotely possibly related to specific client VPN issues.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

M
Mahir

Information Technology and Services, 51-100 employees

More than a year

4.0

The best project management tool for developers

Pros

An indispensable tool for software development teams seamlessly handling team management code review collaboration and various tasks effectively.

Cons

The cost may escalate as the user count increases posing potential budget challenges.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

R
Roman

Gambling & Casinos, 51-100 employees

More than a year

4.0

Corporate task manager and document storage

Pros

An excellent tool for sharing knowledge and work documentation preserving a detailed history of changes and providing notifications. It offers versatile text editing tools for tasks like adding dates code snippets and mentioning other individuals.

Cons

The history feature could be more informative lacking detailed insights into document changes and contributors. The search functionality and text editing tools while extensive may be challenging for users unfamiliar with their usage.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

P
Philip

Financial Services, 51-100 employees

Less than a year

5.0

#1 Knowledge software I highly recommended

Pros

Simple and efficient for adding text pictures documents and links making knowledge sharing a quick and hands-on experience.

Cons

The pricing is a bit high and the support response time is relatively slow.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

A
Aniket

Banking, 500+ employees

Less than 6 months

5.0

A great tool for employee collaboration

Pros

Facilitates collaboration through features like document sharing project planning archiving and record maintenance serving as an efficient tool for disseminating information among team members.

Cons

Occasionally the software operates at a slower speed and document storage may become disorderly without proper management.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

10

J
Jeremy

Information Technology and Services, 500+ employees

More than a year

5.0

Great product to handle task management!

Pros

Appreciates Confluence's task management features and acknowledges its overall functionality with room for enhancement.

Cons

Introducing and enhancing features is necessary to modernize and simplify user experience.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

6

G
Gregor

Business Supplies and Equipment, 11-50 employees

More than a year

5.0

Great software for documenting processes

Pros

Highly customizable with user permissions offering a visible edit history. Easy reversal to previous document versions is a valuable feature.

Cons

While the product allows extensive customization for organizing and designing documents the absence of certain templates is noticeable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

K
kuldip

Insurance, 500+ employees

More than a year

4.0

Great for the collaboration and knowledge sharing

Pros

Expresses satisfaction with the ease of creating and sharing documents and Knowledge Transfer (KT).

Cons

Access and permission management along with discovering all features can be somewhat cumbersome.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

10

S
Sikhanyiso

Marketing and Advertising, 1-10 employees

More than a year

5.0

Confluence Review

Pros

Describes Confluence as an amazing software emphasizing its ease in managing projects and encouraging business owners to explore and utilize its capabilities.

Cons

The software is flawless offering a perfect experience with no discernible issues.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

R
Robert

Libraries, 500+ employees

More than a year

5.0

Essential tool for teams.

Pros

Applauds Confluence for its remarkable ease of use considering it the most user-friendly wiki software.

Cons

Increased WYSIWYG editing options would be appreciated by users.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

6

Functionality

4

A
Abhinav

Telecommunications, 500+ employees

More than a year

4.0

Document Management cant be more simpler!

Pros

Praises the product's ease of use great UI and simplicity of features making document sharing effortless. Seamless integration with JIRA and other widgets enhances its utility.

Cons

An inconvenience arises when editing or adding documents within a space requiring improvements in removal procedures. Additionally the import and export functionality could see enhancements.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

A
Alex

Information Technology and Services, 500+ employees

More than a year

5.0

Easy to use wiki knowledgebase planning and collaboration tool

Pros

Highlights the collaborative aspect enabling multiple users to edit a document simultaneously. Recommends sharing the edit version link for interactive note-taking and issue resolution during meetings.

Cons

Configuration may feel overwhelming initially due to the extensive feature set.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

6

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Great way to collaborate and "get work done!

Pros

Commends Confluence for its amazing ease in obtaining information on a page that allows contributions from everyone.

Cons

Updates sometimes neglect legacy versions suggesting Atlassian could consider offering more hotfixes/patches instead of necessitating version updates.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

8