Financial Services, 500+ employees
More than a year
“Knowledge Management tool for your Project”
Pros
Confluence serves as a single repository for project data offering restricted access efficient versioning and templates for effective team management.
Cons
Real-time page updates during collaboration fewer add-ons and customization options compared to competitors and limitations in content creation while editing are noted.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
6
Financial Services, 500+ employees
More than a year
“The go-to choice for project/product wiki management”
Pros
Confluence's acceptance of markdown and user-friendly template creation make it a preferred choice with efficient meeting note capabilities.
Cons
Self-hosting support lacks in terms of featureset and security.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Automotive, 500+ employees
Less than a year
“Super useful product for knowledge bases task management etc.”
Pros
A super clean useful and scalable project tool Confluence plays a pivotal role in enhancing team efficiency and collaboration.
Cons
There's little to dislike and occasional improvements in response times on pages are suggested.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
4
Not Specified, 51-100 employees
More than a year
“Great tool to store project documentation”
Pros
It functions as my exclusive workspace consolidating all workflows from passwords and system links to designated duties projects sales funnels email chains and competitor analyses.
Cons
The user experience is comfortable with seamless document sharing within the team resulting in no negative encounters.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
E-Learning, 11-50 employees
More than a year
“Go-app for internal tech. documentation”
Pros
Comprehensive internal technical documentation is available supporting simultaneous editing of shared documents by multiple users.
Cons
Collaborative document editing by multiple users can be confusing when changes are forgotten to be published leading to potential confusion.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
6
Functionality
4
Health, Wellness and Fitness, 51-100 employees
Less than a year
“A great choice for collaboration and such”
Pros
Highly valuable with user-friendly features making it easily accessible for beginners.
Cons
It lacks the sophistication found in some other software applications.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
6
Health, Wellness and Fitness, 1-10 employees
More than a year
“Great tool once you have it setup for your workflow”
Pros
An exceptionally adaptable system for tracking documents and processes essential for Quality Assurance (QA) processes. Confluence is widely embraced for regulatory compliance such as ISO13485. Once configured it operates reliably and effectively.
Cons
Configuring your Confluence installation or cloud account provides numerous options potentially overwhelming new users. Seeking advice from an experienced user for setup is recommended and removing older configurations can be challenging.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Telecommunications, 500+ employees
More than a year
“best tool for project documentation”
Pros
A dedicated workspace for individual teams facilitating agile project management access to previous versions of updated Confluence pages and seamless management of project documentation. It ensures user acknowledgment for upcoming software changes.
Cons
Performance seems slightly diminished when connected remotely possibly related to specific client VPN issues.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Information Technology and Services, 51-100 employees
More than a year
“The best project management tool for developers”
Pros
An indispensable tool for software development teams seamlessly handling team management code review collaboration and various tasks effectively.
Cons
The cost may escalate as the user count increases posing potential budget challenges.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Gambling & Casinos, 51-100 employees
More than a year
“Corporate task manager and document storage”
Pros
An excellent tool for sharing knowledge and work documentation preserving a detailed history of changes and providing notifications. It offers versatile text editing tools for tasks like adding dates code snippets and mentioning other individuals.
Cons
The history feature could be more informative lacking detailed insights into document changes and contributors. The search functionality and text editing tools while extensive may be challenging for users unfamiliar with their usage.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Financial Services, 51-100 employees
Less than a year
“#1 Knowledge software I highly recommended”
Pros
Simple and efficient for adding text pictures documents and links making knowledge sharing a quick and hands-on experience.
Cons
The pricing is a bit high and the support response time is relatively slow.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Banking, 500+ employees
Less than 6 months
“A great tool for employee collaboration”
Pros
Facilitates collaboration through features like document sharing project planning archiving and record maintenance serving as an efficient tool for disseminating information among team members.
Cons
Occasionally the software operates at a slower speed and document storage may become disorderly without proper management.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Great product to handle task management!”
Pros
Appreciates Confluence's task management features and acknowledges its overall functionality with room for enhancement.
Cons
Introducing and enhancing features is necessary to modernize and simplify user experience.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
6
Business Supplies and Equipment, 11-50 employees
More than a year
“Great software for documenting processes”
Pros
Highly customizable with user permissions offering a visible edit history. Easy reversal to previous document versions is a valuable feature.
Cons
While the product allows extensive customization for organizing and designing documents the absence of certain templates is noticeable.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Insurance, 500+ employees
More than a year
“Great for the collaboration and knowledge sharing”
Pros
Expresses satisfaction with the ease of creating and sharing documents and Knowledge Transfer (KT).
Cons
Access and permission management along with discovering all features can be somewhat cumbersome.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“Confluence Review”
Pros
Describes Confluence as an amazing software emphasizing its ease in managing projects and encouraging business owners to explore and utilize its capabilities.
Cons
The software is flawless offering a perfect experience with no discernible issues.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Libraries, 500+ employees
More than a year
“Essential tool for teams.”
Pros
Applauds Confluence for its remarkable ease of use considering it the most user-friendly wiki software.
Cons
Increased WYSIWYG editing options would be appreciated by users.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
4
Telecommunications, 500+ employees
More than a year
“Document Management cant be more simpler!”
Pros
Praises the product's ease of use great UI and simplicity of features making document sharing effortless. Seamless integration with JIRA and other widgets enhances its utility.
Cons
An inconvenience arises when editing or adding documents within a space requiring improvements in removal procedures. Additionally the import and export functionality could see enhancements.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Information Technology and Services, 500+ employees
More than a year
“Easy to use wiki knowledgebase planning and collaboration tool”
Pros
Highlights the collaborative aspect enabling multiple users to edit a document simultaneously. Recommends sharing the edit version link for interactive note-taking and issue resolution during meetings.
Cons
Configuration may feel overwhelming initially due to the extensive feature set.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
8
Not Specified, 500+ employees
More than a year
“Great way to collaborate and "get work done!”
Pros
Commends Confluence for its amazing ease in obtaining information on a page that allows contributions from everyone.
Cons
Updates sometimes neglect legacy versions suggesting Atlassian could consider offering more hotfixes/patches instead of necessitating version updates.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
6
Functionality
8