Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

T
Thom

Publishing, 500+ employees

More than a year

3.0

If you use Jira and need documentation for your projects you need Confluence

Pros

Expresses amazement at the integration between Jira and Confluence emphasizing its incredible documentation features and the ability to create dynamic Jira dashboards.

Cons

While challenging to use set up and learn initially the software becomes amazing with patience and dedication to learning its intricacies.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

R
Roopal

Food & Beverages, 1-10 employees

Less than a year

4.0

Best tool to manage your documents

Pros

Acknowledges Confluence's capability to create and share documents among all team members including the convenience of tagging individuals in various documents.

Cons

Everything is positive with nothing significant to dislike. Confluence is especially effective when integrated with Jira. However for those not utilizing Jira exploring alternative solutions may be prudent.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

6

J
Jyesh

Computer Software, 101-500 employees

More than a year

5.0

Must Have tool for documenting all your project needs.

Pros

Emphasizes the ease of use requiring no training and its intuitive nature that allows anyone to use it effectively.

Cons

As of now everything is perfect with no identified drawbacks.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

P
poonam

Information Technology and Services, 11-50 employees

More than a year

5.0

It's with greater adulation i aplaud it with sharing ideas with teams.

Pros

Highlights the collaborative nature of Confluence allowing all team members to share ideas and offering easy customization of dashboards for project needs. Emphasizes the importance of brainstorming in project management.

Cons

Confluence enables teams to engage in brainstorming with project management capabilities allowing users to set alerts for notifications from team members.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

A
Ashley

Computer Software, 51-100 employees

More than a year

5.0

Great product for Knowledge Base and Collaberation

Pros

Expresses love for the ease of sharing information across teams and providing access as needed.

Cons

Formatting issues may occasionally arise while working on documentation.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

3

S
Susana

Transportation/Trucking/Railroad, 500+ employees

Less than a year

4.0

The best tool for managing your work

Pros

Describes the tool as very helpful for managing and sharing ideas suggestions and knowledge about different projects with the team.

Cons

Document updates may encounter glitches requiring improvements in functions like notifications and overall fluency.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Easy to use knowledge base

Pros

Finding answers to my immediate questions is incredibly easy.

Cons

All features are present and the software is comfortable to use. Documents can be easily shared within the team resulting in a positive experience.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

6

G
Greg

Transportation/Trucking/Railroad, 51-100 employees

More than a year

5.0

One Major Flaw!

Pros

The ability to link everything is impressive and time-saving. Creating and sharing guides that are always accessible is a valuable team resource.

Cons

The significant issue revolves around notifications. Daily use of JIRA Confluence floods the user with numerous notifications leading to frustration. Clicking on the bell redirects to a separate link disrupting the main page. A more efficient solution would involve opening notifications in a new tab allowing users to retain the main page while swiftly accessing other notifications.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

S
Saymon

Information Technology and Services, 11-50 employees

Less than a year

4.0

Confluence Review

Pros

It's an excellent tool for sharing knowledge and collaborating with your work team.

Cons

No drawbacks have been encountered so far; the software's performance is commendable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

C
Christoffer

Computer Software, 1-10 employees

More than a year

4.0

Confluence for specifications and documentation

Pros

The editor is good and the inline image editor is particularly easy to use.

Cons

Navigation becomes problematic as the number of pages increases.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

4

M
Mike

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

Wiki or full featured content management system - it's your choice

Pros

The availability of addons provides almost endless possibilities.

Cons

Challenges with add-ons may arise during version upgrades.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

V
Vaani

Information Technology and Services, 11-50 employees

More than a year

4.0

Best tool for Connect people ideas plans and workflows!

Pros

Daily I use functionalities like document sharing knowledge transfer collaborative document creation and task management. Confluence's standout features are document sharing and collaborative planning enhanced by its integration with Jira for streamlined task management.

Cons

Improved user controls for documentation steps and enhanced integration with other project management-related software are suggested.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

8

HA
Hazel Ann

Consumer Services, 500+ employees

More than a year

5.0

Confluence Review

Pros

Confluence serves as a collaborative workspace where knowledge and teamwork intersect. I place high trust in this software for documentation decision-making and project collaboration.

Cons

The software has facilitated smoother workflow and serves as a guide in work processes eliminating any complaints.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S
Sumbul

Human Resources, 101-500 employees

More than a year

4.0

Confluence is the best in class for content management

Pros

Intuitive easy and visually appealing content management.

Cons

Effective knowledge management requires expensive plugins lacking essential features.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

4

A
Asmita

Consumer Electronics, 500+ employees

Less than a year

5.0

Confluence Review

Pros

Multiple team members can contribute to documentation and accessibility is seamless. Tracking newly added content by teammates is simplified.

Cons

Challenges arise in searching for specific parts and limited document formatting options are noted.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

4.0

A handy tool!

Pros

Highly user-friendly ensuring efficient storage and sharing of knowledge.

Cons

Room for improvement exists in enhancing the overall user experience.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

4

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Best project Management tool - Confluence

Pros

Confluence facilitates effortless management of all project needs including requirements maintenance wiki pages task assignments and secure attachment of file paths or documents to pages. Editing pages as needed is a secure and versatile option.

Cons

While Confluence's features are well-executed addressing poor customer support is crucial for elevating it to the best available tool.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

M
Manju

Hospitality, 500+ employees

More than a year

5.0

a great tool for knowledge management

Pros

Over three years of usage Confluence has seen significant improvement. The robust keyword search feature facilitates efficient document retrieval.

Cons

The search function may yield documents with similar keywords but unrelated topics requiring specific keywords in a particular order for accurate results.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

4

R
Rutvik

Internet, 51-100 employees

Less than a year

5.0

Great App

Pros

Managing documents is made easy and team edits are visible.

Cons

No issues are currently evident; all aspects of the software are functioning well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

L
Luis

Real Estate, 51-100 employees

More than a year

3.0

Complete tool but not very intuitive to use

Pros

An excellent tool for incorporating content from various projects and sharing it across departments. The included templates simplify documentation based on content.

Cons

The software's multitude of features while not intuitive offers a robust platform.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

6

Functionality

8