Publishing, 500+ employees
More than a year
“If you use Jira and need documentation for your projects you need Confluence”
Pros
Expresses amazement at the integration between Jira and Confluence emphasizing its incredible documentation features and the ability to create dynamic Jira dashboards.
Cons
While challenging to use set up and learn initially the software becomes amazing with patience and dedication to learning its intricacies.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Food & Beverages, 1-10 employees
Less than a year
“Best tool to manage your documents”
Pros
Acknowledges Confluence's capability to create and share documents among all team members including the convenience of tagging individuals in various documents.
Cons
Everything is positive with nothing significant to dislike. Confluence is especially effective when integrated with Jira. However for those not utilizing Jira exploring alternative solutions may be prudent.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
6
Computer Software, 101-500 employees
More than a year
“Must Have tool for documenting all your project needs.”
Pros
Emphasizes the ease of use requiring no training and its intuitive nature that allows anyone to use it effectively.
Cons
As of now everything is perfect with no identified drawbacks.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 11-50 employees
More than a year
“It's with greater adulation i aplaud it with sharing ideas with teams.”
Pros
Highlights the collaborative nature of Confluence allowing all team members to share ideas and offering easy customization of dashboards for project needs. Emphasizes the importance of brainstorming in project management.
Cons
Confluence enables teams to engage in brainstorming with project management capabilities allowing users to set alerts for notifications from team members.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Computer Software, 51-100 employees
More than a year
“Great product for Knowledge Base and Collaberation”
Pros
Expresses love for the ease of sharing information across teams and providing access as needed.
Cons
Formatting issues may occasionally arise while working on documentation.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
3
Transportation/Trucking/Railroad, 500+ employees
Less than a year
“The best tool for managing your work”
Pros
Describes the tool as very helpful for managing and sharing ideas suggestions and knowledge about different projects with the team.
Cons
Document updates may encounter glitches requiring improvements in functions like notifications and overall fluency.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
10
Not Specified, 500+ employees
More than a year
“Easy to use knowledge base”
Pros
Finding answers to my immediate questions is incredibly easy.
Cons
All features are present and the software is comfortable to use. Documents can be easily shared within the team resulting in a positive experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Transportation/Trucking/Railroad, 51-100 employees
More than a year
“One Major Flaw!”
Pros
The ability to link everything is impressive and time-saving. Creating and sharing guides that are always accessible is a valuable team resource.
Cons
The significant issue revolves around notifications. Daily use of JIRA Confluence floods the user with numerous notifications leading to frustration. Clicking on the bell redirects to a separate link disrupting the main page. A more efficient solution would involve opening notifications in a new tab allowing users to retain the main page while swiftly accessing other notifications.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Information Technology and Services, 11-50 employees
Less than a year
“Confluence Review”
Pros
It's an excellent tool for sharing knowledge and collaborating with your work team.
Cons
No drawbacks have been encountered so far; the software's performance is commendable.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Computer Software, 1-10 employees
More than a year
“Confluence for specifications and documentation”
Pros
The editor is good and the inline image editor is particularly easy to use.
Cons
Navigation becomes problematic as the number of pages increases.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
4
Health, Wellness and Fitness, 1-10 employees
More than a year
“Wiki or full featured content management system - it's your choice”
Pros
The availability of addons provides almost endless possibilities.
Cons
Challenges with add-ons may arise during version upgrades.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 11-50 employees
More than a year
“Best tool for Connect people ideas plans and workflows!”
Pros
Daily I use functionalities like document sharing knowledge transfer collaborative document creation and task management. Confluence's standout features are document sharing and collaborative planning enhanced by its integration with Jira for streamlined task management.
Cons
Improved user controls for documentation steps and enhanced integration with other project management-related software are suggested.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
8
Consumer Services, 500+ employees
More than a year
“Confluence Review”
Pros
Confluence serves as a collaborative workspace where knowledge and teamwork intersect. I place high trust in this software for documentation decision-making and project collaboration.
Cons
The software has facilitated smoother workflow and serves as a guide in work processes eliminating any complaints.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Human Resources, 101-500 employees
More than a year
“Confluence is the best in class for content management”
Pros
Intuitive easy and visually appealing content management.
Cons
Effective knowledge management requires expensive plugins lacking essential features.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
4
Consumer Electronics, 500+ employees
Less than a year
“Confluence Review”
Pros
Multiple team members can contribute to documentation and accessibility is seamless. Tracking newly added content by teammates is simplified.
Cons
Challenges arise in searching for specific parts and limited document formatting options are noted.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
8
Not Specified, 500+ employees
More than a year
“A handy tool!”
Pros
Highly user-friendly ensuring efficient storage and sharing of knowledge.
Cons
Room for improvement exists in enhancing the overall user experience.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
4
Not Specified, 500+ employees
More than a year
“Best project Management tool - Confluence”
Pros
Confluence facilitates effortless management of all project needs including requirements maintenance wiki pages task assignments and secure attachment of file paths or documents to pages. Editing pages as needed is a secure and versatile option.
Cons
While Confluence's features are well-executed addressing poor customer support is crucial for elevating it to the best available tool.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Hospitality, 500+ employees
More than a year
“a great tool for knowledge management”
Pros
Over three years of usage Confluence has seen significant improvement. The robust keyword search feature facilitates efficient document retrieval.
Cons
The search function may yield documents with similar keywords but unrelated topics requiring specific keywords in a particular order for accurate results.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
4
Internet, 51-100 employees
Less than a year
“Great App”
Pros
Managing documents is made easy and team edits are visible.
Cons
No issues are currently evident; all aspects of the software are functioning well.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Real Estate, 51-100 employees
More than a year
“Complete tool but not very intuitive to use”
Pros
An excellent tool for incorporating content from various projects and sharing it across departments. The included templates simplify documentation based on content.
Cons
The software's multitude of features while not intuitive offers a robust platform.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
6
Functionality
8