Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A
Alejandro

Consumer Services, 1-10 employees

More than a year

5.0

Easy to use and to set it up

Pros

Confluence impressively connects different software enabling the creation of an organized data center.

Cons

Discovering the location of every function takes time but the learning curve is justified given Confluence's comprehensive features.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

4

A
Anonymous

Not Specified, 1-10 employees

Less than a year

3.0

Decent Project Management Software for Teams

Pros

Notably the ease of editing and adding basic content to pages along with convenient team updates stands out in this project management software.

Cons

While adding basic content is straightforward Confluence lacks ready-made features for creating easily readable and followable pages. Incorporating simple templates could enhance efficiency.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

9

Functionality

4

D
Dan

Financial Services, 500+ employees

More than a year

5.0

Greate software for wikis

Pros

Boasting a great text editor and seamless integrations with Atlassian software.

Cons

No cons come to mind at this moment.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

3

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Great tool for wikis and documentation

Pros

Creating formatting (including widgets and integrations with tools like JIRA) and sharing pages are exceptionally straightforward.

Cons

Organizing the structure of pages/hierarchy can be somewhat cumbersome. Documentation often becomes outdated although this isn't necessarily the tool's fault.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

4

RS
Rishi Singh

Business Supplies and Equipment, 1-10 employees

5.0

Moderate recommendation

Pros

Safely storing data in the cloud.

Cons

The interface is not user-friendly and understanding features can be confusing initially.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

F
Fotios

Computer Software, 101-500 employees

More than a year

5.0

Confluence is possibly the best solution.

Pros

Confluence's advantage lies in its universal usability. If you know a fraction of Word's functionality you can navigate Confluence effortlessly.

Cons

Occasionally the software might present screen layouts that don't fit well on the screen in editing mode causing confusion.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

A
Albert

Arts and Crafts, 11-50 employees

Less than a year

5.0

The Project Management Software for Medium to Large Entities

Pros

As our organization expanded requiring project management file sharing and related services Confluence emerged as the preferred software due to its rich feature set. Implementation of Confluence significantly enhanced organizational efficiency for all employees.

Cons

The software might be costly for small organizations and additional pricing plans could be beneficial. However considering its various features it seems more tailored to medium to large entities.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

10

L
Lana

Information Technology and Services, 11-50 employees

Less than a year

5.0

Confluence - everything in one place

Pros

Confluence serves as a valuable complement to JIRA in software development offering seamless integration cloud accessibility and effective collaboration.

Cons

Utilizing this product for document management and as a knowledge base proves straightforward with no identified drawbacks at present.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

6

Functionality

4

E
Ernesto

Financial Services, 500+ employees

More than a year

5.0

Knowledge base

Pros

Confluence plays a crucial role in facilitating tasks and simplifying knowledge sharing proving to be an invaluable tool for our team.

Cons

As of now no issues have arisen; any potential concerns will be communicated accordingly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M
Meghna

E-Learning, 1-10 employees

More than a year

5.0

User Friendly & Easy to use

Pros

As a comprehensive platform Confluence is excellent for consolidating business requirements and guidelines providing accessible and up-to-date information that enhances daily job efficiency for the entire team.

Cons

Integration overseen by our supervisors was notably user-friendly from my perspective as a user.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

6

Functionality

4

A
Anonymous

Not Specified, 500+ employees

Less than a year

5.0

Great collaboration and project management software!

Pros

Atlassian's Confluence is a unified space for project management and collaboration enabling effortless document sharing and customization of dashboards for seamless communication between teams and clients particularly in remote settings.

Cons

While commendable users may encounter a learning curve. Initial navigation could be confusing and there may be basic issues with Jira queries affecting data retrieval.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

10

R
Ritziel

Financial Services, 500+ employees

Less than a year

5.0

Confluence Feedback

Pros

A notable feature of this software is its creation of a simple and user-friendly knowledge base tool enhancing usability.

Cons

A limitation is the delayed loading of pages within the software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M
Marianne

Outsourcing/Offshoring, 500+ employees

Less than 6 months

5.0

Great

Pros

Offering convenience and accessibility Confluence becomes an indispensable repository for all essential components addressing diverse needs.

Cons

No concerns have been encountered; the software continues to be highly useful.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

4

H
Hector

Banking, 1-10 employees

Less than 6 months

5.0

Confluence

Pros

The organizational capabilities of Confluence for documents stand out providing an efficient way to manage information.

Cons

No complaints have arisen; the system functions seamlessly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

R
Rahul

Telecommunications, 500+ employees

Less than a year

4.0

Ease of documentation

Pros

The software excels in the ease of documentation providing a significant advantage to users in their tasks.

Cons

Noteworthy is the absence of drag-and-drop features for table creation.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

10

A
Anil

Computer Software, 500+ employees

More than a year

5.0

Confluence review

Pros

Confluence stands out for its user-friendly interface and a multitude of features facilitating the creation review and sharing of detailed documents.

Cons

The software exhibits smooth functionality with no identified issues across its various aspects.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

4

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Best knowledge management platform

Pros

Serving as a knowledge treasury for tech companies Confluence supports various documentation needs and its efficient revision history management adds to its utility.

Cons

Overall no major downsides to using Confluence have been observed. Enhancing support for HTML pages akin to GitHub pages rendering as a separate application would be a valuable improvement.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

SW
Syed Wahabuddin

Information Technology and Services, 500+ employees

More than a year

5.0

Confluence_Knowledge base

Pros

Confluence ensures comprehensive record-keeping by allowing the updating and versioning of all documents.

Cons

Approval from managers and manual updating of the latest updates are required.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 101-500 employees

More than a year

5.0

An easy-to-use tool to keep your knowledge base or project status

Pros

In a nutshell Confluence excels in up-to-date content editing extensive integrations file storage powerful search capabilities and an appealing interface.

Cons

Improved search functionality such as a feature to see the oldest pages would assist admins in maintaining an up-to-date knowledge base.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

4

J
Josh

Automotive, 101-500 employees

More than a year

5.0

Confluence

Pros

Confluence proves to be an excellent tool for quick and efficient writing management and sharing of internal documentation thanks to its user-friendly interface.

Cons

The cloud version could benefit from more control over internal "guest" access. Sharing documentation internally without an account albeit whitelisted to internal use may pose challenges. Exporting to PDF serves as a workaround but lacks the convenience of direct link sharing.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

3

Functionality

3