Information Technology and Services, 500+ employees
More than a year
“Confluence tracker”
Pros
An outstanding tool for tracking projects on a weekly and monthly basis Confluence proves its efficacy.
Cons
The current version is limited but satisfactory for current needs.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
E-Learning, 500+ employees
Less than 6 months
“Is Confluence hyped?”
Pros
Confluence's standout features include good structuring seamless integration with tools making it the preferred choice for daily work in product teams. Writing roadmaps creating PRDs and collaborating become easier with Confluence.
Cons
Strengthening the text editor with additional essential functionalities including text highlighting sizing color selection and advanced table features would enhance the user experience.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
4
Information Technology and Services, 500+ employees
“Feedback”
Pros
Confluence serves as a platform where documented processes provide newcomers with easy insights contributing to streamlined onboarding.
Cons
No drawbacks have been identified with this software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Retail, 500+ employees
More than a year
“Good for Documentation”
Pros
The software's ease of documentation quick document retrieval and seamless connectivity with Jira make it a valuable asset for efficient workflow.
Cons
Exploring additional options for video integration would be beneficial.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
3
Not Specified, 500+ employees
Less than a year
“Great collaboration tool”
Pros
Facilitating task organization and contributing to cross-team collaboration Confluence stands out with its easy setup and convenient user interface.
Cons
Occasional sluggishness and the presence of numerous premium features can contribute to rapidly escalating costs.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
4
Computer Software, 11-50 employees
Less than 6 months
“Add Templets Feature on Jira Dashboard”
Pros
Confluence's numerous features include key documentation capabilities enabling effective communication of vital information within the team.
Cons
Adding a Templates Feature to Jira Dashboard for creating new issues would improve ease of navigation for new users.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Information Technology and Services, 500+ employees
More than a year
“Great collaboration and project management tool for your team”
Pros
Enjoying widespread adoption across the organization Confluence boasts a strong brand presence and a robust support system.
Cons
Consider making licensing options and pricing more flexible.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Not Specified, 11-50 employees
More than a year
“The go to tool for documenting ideas related to a Product”
Pros
Confluence proves to be a great tool for creating and sharing worksheets related to ideas within the team. The Table of Content publishing option enhances document summarization.
Cons
Addressing issues with simultaneous work on a sheet where changes by one user may not be visible to another until the publish button is clicked could be improved. Additionally including an autosave button and an option for making presentations would enhance functionality.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
3
Internet, 500+ employees
More than a year
“My experience with Confluence”
Pros
A powerful tool for sharing content knowledge and collaboration within an organization Confluence's ease of use content creation editing capabilities and access control contribute to its effectiveness.
Cons
Opening desktop links on mobile devices presents challenges in terms of usability and navigation. Switching to the mobile page version which tends to lag and become slow becomes necessary when accessed from mobile devices.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
6
Functionality
4
Outsourcing/Offshoring, 500+ employees
More than a year
“Confluence Feedback”
Pros
The software covers all necessary information. It's user-friendly providing detailed functionality and allows easy addition of details including pictures.
Cons
As of now there haven't been any issues. This software is not only appreciated by us but also by all the agents.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 500+ employees
Less than a year
“Excellent hardware for documenting processes.”
Pros
A user-friendly tool excellent for storing documentation from software development to best practices.
Cons
While there can be occasional slowness when loading a page with multiple attachments I haven't identified any dislikes about the tool.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Confluence review”
Pros
All documents are conveniently accessible in one centralized location.
Cons
The text search doesn't consistently perform well.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
4
Information Technology and Services, 101-500 employees
Less than a year
“Extraordinary to track task to ensure no one is lagging behind.”
Pros
Users receive real-time notifications ensuring heightened awareness and streamlined workflow processes. The intuitive interface facilitates easy drag-and-drop interactions.
Cons
Tracking time on our tasks adds an interesting dimension to our work.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Information Technology and Services, 11-50 employees
More than a year
“One of the most robust online document management platforms for the organization.”
Pros
Confluence is an excellent tool for managing daily discussions and tracking crucial notes or ongoing projects. Creating pages is straightforward and the collaborative proofreading feature is robust allowing simultaneous editing and viewing of changes during meetings project planning and item requirement creation.
Cons
Locating specific documents or subjects can be more challenging than anticipated. Using more than five keywords can result in a prolonged search. Additionally updating a document simultaneously with someone else poses difficulties.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Financial Services, 500+ employees
Less than 6 months
“Documentation that's easy to use and navigate”
Pros
The integration of Confluence with Jira is vital for our team enhancing navigation search and information retrieval from numerous stored articles accessible to both the entire company and specific teams.
Cons
Initially I found it somewhat confusing but that's likely because I was entirely new to Atlassian tools.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
6
Information Technology and Services, 500+ employees
More than a year
“The experience with Confluence”
Pros
I employ this software for managing collaboration between clients or project teams ensuring synchronized progress task assignment and setting deadlines.
Cons
Sending email reminders when a task reaches a similar timeline after assigning it to the responsible person would be helpful. Currently you can only view the task list and timeline when logged into Confluence leading to overdue tasks.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
6
Outsourcing/Offshoring, 500+ employees
More than a year
“convenient easy to use and very accessible”
Pros
The Overview feature and search function are invaluable for quickly retrieving data offering diverse options and categories.
Cons
None as it is easy to use and convenient.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
4
Not Specified, 51-100 employees
More than a year
“A good product for knowledge management”
Pros
The intuitive directory structure for storing documents enhances understanding and navigation of documentation.
Cons
The editor could be improved. Notion for example has a very good editor with an intuitive user experience and support for various features using a simple slash command.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
3
Information Technology and Services, 51-100 employees
More than a year
“Confluence brings things together”
Pros
Menus are easy to follow and creating folders is a straightforward process.
Cons
Additional text options like colored text and different fonts would be beneficial.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
8
Financial Services, 11-50 employees
Less than a year
“It takes time to learn but has insane potential for companies”
Pros
While initially challenging to learn and master Confluence proves its potential for team details content management and organizing documents and directories. Collaboration and organization are key strengths.
Cons
Navigation and learning can be challenging initially but over time it becomes manageable.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
4