Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

E
Enoch

Information Technology and Services, 500+ employees

More than a year

5.0

Confluence tracker

Pros

An outstanding tool for tracking projects on a weekly and monthly basis Confluence proves its efficacy.

Cons

The current version is limited but satisfactory for current needs.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M
Meenal

E-Learning, 500+ employees

Less than 6 months

3.0

Is Confluence hyped?

Pros

Confluence's standout features include good structuring seamless integration with tools making it the preferred choice for daily work in product teams. Writing roadmaps creating PRDs and collaborating become easier with Confluence.

Cons

Strengthening the text editor with additional essential functionalities including text highlighting sizing color selection and advanced table features would enhance the user experience.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

4

S
Snehashree

Information Technology and Services, 500+ employees

5.0

Feedback

Pros

Confluence serves as a platform where documented processes provide newcomers with easy insights contributing to streamlined onboarding.

Cons

No drawbacks have been identified with this software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J
Joel

Retail, 500+ employees

More than a year

4.0

Good for Documentation

Pros

The software's ease of documentation quick document retrieval and seamless connectivity with Jira make it a valuable asset for efficient workflow.

Cons

Exploring additional options for video integration would be beneficial.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

6

Functionality

3

A
Anonymous

Not Specified, 500+ employees

Less than a year

4.0

Great collaboration tool

Pros

Facilitating task organization and contributing to cross-team collaboration Confluence stands out with its easy setup and convenient user interface.

Cons

Occasional sluggishness and the presence of numerous premium features can contribute to rapidly escalating costs.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

4

S
Swapnil

Computer Software, 11-50 employees

Less than 6 months

4.0

Add Templets Feature on Jira Dashboard

Pros

Confluence's numerous features include key documentation capabilities enabling effective communication of vital information within the team.

Cons

Adding a Templates Feature to Jira Dashboard for creating new issues would improve ease of navigation for new users.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

A
Abhisek

Information Technology and Services, 500+ employees

More than a year

5.0

Great collaboration and project management tool for your team

Pros

Enjoying widespread adoption across the organization Confluence boasts a strong brand presence and a robust support system.

Cons

Consider making licensing options and pricing more flexible.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 11-50 employees

More than a year

4.0

The go to tool for documenting ideas related to a Product

Pros

Confluence proves to be a great tool for creating and sharing worksheets related to ideas within the team. The Table of Content publishing option enhances document summarization.

Cons

Addressing issues with simultaneous work on a sheet where changes by one user may not be visible to another until the publish button is clicked could be improved. Additionally including an autosave button and an option for making presentations would enhance functionality.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

3

R
Rachit

Internet, 500+ employees

More than a year

5.0

My experience with Confluence

Pros

A powerful tool for sharing content knowledge and collaboration within an organization Confluence's ease of use content creation editing capabilities and access control contribute to its effectiveness.

Cons

Opening desktop links on mobile devices presents challenges in terms of usability and navigation. Switching to the mobile page version which tends to lag and become slow becomes necessary when accessed from mobile devices.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

4

J
Jonel

Outsourcing/Offshoring, 500+ employees

More than a year

5.0

Confluence Feedback

Pros

The software covers all necessary information. It's user-friendly providing detailed functionality and allows easy addition of details including pictures.

Cons

As of now there haven't been any issues. This software is not only appreciated by us but also by all the agents.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 500+ employees

Less than a year

5.0

Excellent hardware for documenting processes.

Pros

A user-friendly tool excellent for storing documentation from software development to best practices.

Cons

While there can be occasional slowness when loading a page with multiple attachments I haven't identified any dislikes about the tool.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

R
Reny

Information Technology and Services, 500+ employees

More than a year

4.0

Confluence review

Pros

All documents are conveniently accessible in one centralized location.

Cons

The text search doesn't consistently perform well.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

4

P
priyanka

Information Technology and Services, 101-500 employees

Less than a year

5.0

Extraordinary to track task to ensure no one is lagging behind.

Pros

Users receive real-time notifications ensuring heightened awareness and streamlined workflow processes. The intuitive interface facilitates easy drag-and-drop interactions.

Cons

Tracking time on our tasks adds an interesting dimension to our work.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

S
Santanu

Information Technology and Services, 11-50 employees

More than a year

4.0

One of the most robust online document management platforms for the organization.

Pros

Confluence is an excellent tool for managing daily discussions and tracking crucial notes or ongoing projects. Creating pages is straightforward and the collaborative proofreading feature is robust allowing simultaneous editing and viewing of changes during meetings project planning and item requirement creation.

Cons

Locating specific documents or subjects can be more challenging than anticipated. Using more than five keywords can result in a prolonged search. Additionally updating a document simultaneously with someone else poses difficulties.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

A
Adam

Financial Services, 500+ employees

Less than 6 months

5.0

Documentation that's easy to use and navigate

Pros

The integration of Confluence with Jira is vital for our team enhancing navigation search and information retrieval from numerous stored articles accessible to both the entire company and specific teams.

Cons

Initially I found it somewhat confusing but that's likely because I was entirely new to Atlassian tools.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

6

X
Xin

Information Technology and Services, 500+ employees

More than a year

4.0

The experience with Confluence

Pros

I employ this software for managing collaboration between clients or project teams ensuring synchronized progress task assignment and setting deadlines.

Cons

Sending email reminders when a task reaches a similar timeline after assigning it to the responsible person would be helpful. Currently you can only view the task list and timeline when logged into Confluence leading to overdue tasks.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

6

SC
Shella Camille

Outsourcing/Offshoring, 500+ employees

More than a year

5.0

convenient easy to use and very accessible

Pros

The Overview feature and search function are invaluable for quickly retrieving data offering diverse options and categories.

Cons

None as it is easy to use and convenient.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

4

A
Anonymous

Not Specified, 51-100 employees

More than a year

3.0

A good product for knowledge management

Pros

The intuitive directory structure for storing documents enhances understanding and navigation of documentation.

Cons

The editor could be improved. Notion for example has a very good editor with an intuitive user experience and support for various features using a simple slash command.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

3

C
Cheyenne

Information Technology and Services, 51-100 employees

More than a year

5.0

Confluence brings things together

Pros

Menus are easy to follow and creating folders is a straightforward process.

Cons

Additional text options like colored text and different fonts would be beneficial.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

8

R
Riards

Financial Services, 11-50 employees

Less than a year

5.0

It takes time to learn but has insane potential for companies

Pros

While initially challenging to learn and master Confluence proves its potential for team details content management and organizing documents and directories. Collaboration and organization are key strengths.

Cons

Navigation and learning can be challenging initially but over time it becomes manageable.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

4