Financial Services, 500+ employees
More than a year
“Efficient collaborative work”
Pros
Confluence serves as a cloud workspace with comprehensive operations fostering access and collaboration for teams even in remote work scenarios.
Cons
I have no issues; in financial areas like mine it is quite useful for controlling actions and staying in touch with our work team.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Medical Devices, 500+ employees
Less than a year
“NC-/CAPA-Management”
Pros
Confluence software is user-friendly providing a good overview of features.
Cons
Confluence boasts good features and smooth handling enhancing the overall user experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“For best documentation management and kb”
Pros
With an excellent interface and regular updates Confluence reduces training time for new users due to its widespread use and adaptability to industry changes.
Cons
Implementing some form of article review date (or expiry date) with automation to notify the original publisher for review would be a welcomed addition.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Financial Services, 51-100 employees
More than a year
“Good not great”
Pros
It's a robust platform for maintaining an up-to-date knowledge base encompassing features that cater to diverse needs.
Cons
The overall appearance of the app seems dated and there appears to be a slow progression of new features.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Design, 1-10 employees
Less than 6 months
“Great To Store Documentation”
Pros
Using Confluence the ability to post and later find trainings by keywords or bookmarks is appreciated for its simplicity and efficiency.
Cons
I can't think of any drawbacks to using Confluence; they really do a great job.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
6
Functionality
4
Not Specified, 500+ employees
Less than 6 months
“Knowledge Base for daily workflow.”
Pros
Easy upload and modification of content updates ensuring accessibility.
Cons
It seems a bit slow possibly due to the vast database or server issues.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
3
Functionality
6
Information Technology and Services, 500+ employees
Less than a year
“Documentation is simplified”
Pros
Documenting and sharing information among colleagues is easy with a highly appreciable search feature.
Cons
It is not as fully functional as MS Word making it challenging to copy and paste images from other documents like MS Word and Excel.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Defense & Space, 500+ employees
More than a year
“Useful tool”
Pros
Confluence excels in document and knowledge sharing serving as a valuable collaboration tool for teams.
Cons
Improvements could be made to its ease of use and functionality. It is not always clear which tab is open.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
4
Writing and Editing, 1-10 employees
Less than a year
“Comendable Tool for Teamwork”
Pros
The document editing and sharing features stand out offering secure and straightforward methods for team collaboration on document changes.
Cons
It's a bit confusing due to the abundance of templates making it challenging to pick the right one for your business needs resulting in more time consumption.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Not Specified, 51-100 employees
More than a year
“Stay organized.”
Pros
Confluence aids in organizational efficiency by consolidating information. It facilitates easy sharing through comments posts and tags while seamlessly integrating with other online tools.
Cons
It is not user-friendly which can be quite frustrating.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Consumer Services, 500+ employees
More than a year
“Excellent app”
Pros
Online data editing is convenient allowing simultaneous viewing by colleagues.
Cons
Searching is not easy and applying different filters to two separate tables on the same page is not possible.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Publishing, 1-10 employees
Less than 6 months
“Hacked By Confluence - Please Look Into This Con-Nuance”
Pros
This review details occurrences with the peculiar software and the user's account.
Cons
I discovered something related to my laptop Windows settings with the word Confluence attached previously; I have since removed this. I have no clue how it ended up there.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Information Technology and Services, 11-50 employees
More than a year
“Our knowledge base”
Pros
Confluence proves immensely beneficial for comprehensive documentation and knowledge base sharing. Users effortlessly access updated information fostering collaboration through document sharing within the team.
Cons
At times there can be a bit of sluggishness leading to lengthier page loading and information retrieval.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 101-500 employees
Less than a year
“Knowledge Wiki for Organization !”
Pros
The platform's simplicity user-friendly interface and precise search functionality for document and knowledge retrieval make it a versatile tool equipped with markdown syntax.
Cons
When transferring content from Confluence to other software there's often a disruption in formatting requiring additional time for corrections.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Apparel & Fashion, 1-10 employees
Less than a year
“Best collaboration tool for teams management”
Pros
Functioning like blogs Confluence enables content updates specific to applications encouraging team reviews and opinions for optimal collaboration. It serves as a knowledge database tracking issue updates for future reference.
Cons
The absence of a real-time chat option stands out as the only drawback encountered in using Confluence pages.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Building Materials, 1-10 employees
Less than 6 months
“Great Internal Wiki tool”
Pros
Utilized as an internal wiki and an effective project management tool Confluence proves valuable for planning and developing internal marketing campaigns.
Cons
Learning to navigate the software through their online university demands both time and effort.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
4
Information Technology and Services, 500+ employees
More than a year
“Confluence - never has it been easier to manage tasks/documents”
Pros
All essential project/task information including allocation progress and documents is readily available. With proper setup accessing necessary information takes no more than a minute.
Cons
The search bar's effectiveness is contingent on correctly configured keywords and configuring queries doesn't consistently yield the desired results consuming significant time.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
6
Functionality
10
Computer Software, 500+ employees
More than a year
“Internal Wikis”
Pros
Ideal for organizing Wikis and documentation efficiently.
Cons
Customization options when editing pages are notably limited.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
10
Financial Services, 500+ employees
More than a year
“Confluence Review”
Pros
Navigating using and accessing information promptly is easy with Confluence.
Cons
Locating specific content can pose a challenge on occasion.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Insurance, 51-100 employees
More than a year
“Confluence is the best!”
Pros
Confluence enables the storage of process steps in document form facilitating efficient job performance for others.
Cons
Confluence is more tailored for business use rather than personal use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10