Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

K
Krishnakant

Financial Services, 11-50 employees

4.0

Know more about Confluence

Pros

Boasting a simple yet unique and appealing UI Confluence stands out with features often absent in most meeting platforms. The admin features are particularly attractive.

Cons

Some features within Confluence are not immediately visible impacting the user experience negatively.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

6

AL
Arun Leo

Information Technology and Services, 51-100 employees

More than a year

5.0

Great collaboration tool

Pros

The formatting feature expedites wiki page creation and integration with Jira simplifies referencing Confluence links when needed.

Cons

Despite its extreme usefulness minor limitations in page formatting pose challenges when designing pages to specific needs.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

4

M
Matt

Computer Software, 51-100 employees

More than a year

4.0

A strong collaborative tool for teams

Pros

Confluence streamlines the creation and editing of pages offering a range of features. Formatting pages to meet business needs is straightforward and the ability to organize spaces is generally good. Real-time collaboration on pages is a notable feature for remote teams.

Cons

Initial page load times may be slow but once open performance is excellent. Organizing pages across spaces isn't always straightforward.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

A
Alexandre

Information Technology and Services, 101-500 employees

Less than a year

5.0

Good collaboration tool

Pros

Easy to use with the possibility to create links for topic segmentation.

Cons

Primarily used for specific tasks with a preference for reading over editing. Suggests that a quick onboarding video might enhance user understanding and utilization.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

4

A
Alessandro

Pharmaceuticals, 51-100 employees

More than a year

5.0

A good starting point for knowledge management

Pros

The straightforward storage of different pages.

Cons

Clarity is sometimes lacking in permissions for users or text editing.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

G
Guillaume

Entertainment, 51-100 employees

More than a year

4.0

From a documentation perspective only

Pros

Excellent for writing and controlling access to documentation with satisfactory pagination features and seamless integration with JIRA.

Cons

No significant cons have been encountered during extensive use of Confluence.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

4

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Agile project managment tools

Pros

Employed in managing documents and sharing information within the company Confluence is found to be simple to use and conducive to collaborative work.

Cons

Ongoing platform testing hasn't revealed any cons so far.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

C
Chase

Computer Software, 11-50 employees

Less than 6 months

4.0

Workhorse of a Wiki platform

Pros

Confluence proves versatile effectively managing wikis and knowledge bases and integrates seamlessly with other Atlassian offerings especially beneficial for users within their environment.

Cons

The platform appears overly complex for our current needs indicating a potentially steep learning curve for full utilization.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

6

J
Joel

Electrical/Electronic Manufacturing, 500+ employees

Less than a year

4.0

With Confluence you have all your updated documents in the same page and it's open for collabotarion

Pros

A highly collaborative platform Confluence allows varied permissions enabling users to write comments or request feedback on the same page. It ensures organized information accessible to coworkers.

Cons

Initial usage can be chaotic and finding specific items may be challenging. Options like "recent" or "worked on" are helpful but locating coworkers' documents or tasks can be difficult.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0

Great tool for collaboration

Pros

While it may initially appear complex Confluence is ultimately simple to use.

Cons

Advanced functions lack user-friendliness and navigation can be challenging to comprehend.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

6

P
Peter

Computer Software, 11-50 employees

More than a year

5.0

Best Project Management Solution

Pros

Offering features for project management collaboration team management and document management.

Cons

There's a need for improvement in user security features.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

JN
John Nerzon

Graphic Design, 11-50 employees

Less than 6 months

4.0

Confluence Review by Ordinary Employee

Pros

Valuable for team updates Confluence contributes to organized teamwork.

Cons

No problems have been observed in using Confluence; it effectively serves its purpose.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

M
Mohamed

Telecommunications, 101-500 employees

More than a year

5.0

Amazing Experience

Pros

The platform serves as the easiest way to create or update process workflows. It facilitates communication with customers and smooth project planning allowing for easy reviews to gauge effectiveness and identify areas for improvement.

Cons

Page loading delays especially with low internet speeds might pose issues. Recommends creating a special "lowered web version" for such connections.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

E
Eric

Broadcast Media, 1-10 employees

More than a year

5.0

Confluence Review

Pros

Confluence is appreciated for its user-friendly navigation providing ease without unnecessary complexity.

Cons

The inability to use the export data feature without paying for add-ons is a disliked aspect.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 101-500 employees

More than a year

5.0

Ideal Knowledge Base for Companies

Pros

The cost of Atlassian products including Confluence is relatively high.

Cons

The cost of Atlassian products including Confluence is relatively high.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Best Agile Knowledge Management Software Solution - Confluence

Pros

Requirement management lacks clarity with different system views and the overall picture is unclear with existing perspectives.

Cons

Requirement management lacks clarity with different system views and the overall picture is not clearly presented with existing perspectives.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S
Sanchit

Computer Software, 51-100 employees

More than a year

5.0

Aesthetics go a long way but it's not the only selling point!

Pros

Configuring Slack notifications for each page individually can be tedious. The software might be a bit sluggish at times but its beauty comes at a cost.

Cons

Setting up Slack notifications for each page individually can be tiresome and there might be occasional sluggishness; however this is a trade-off for the system's aesthetic appeal.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

6

J
Jesus

Civil Engineering, 1-10 employees

More than a year

5.0

Confluence review

Pros

Finding certain documents can be a bit time-consuming at times.

Cons

Finding specific documents can be time-consuming on occasion.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

10

M
Mj

Higher Education, 51-100 employees

Less than a year

5.0

Really helpful and multi faceted

Pros

While the user interface could be more adaptive and modern it adequately performs necessary functionality.

Cons

Although the user interface could be more adaptive and modern it adequately performs essential functions.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S
Siddhant

Information Technology and Services, 11-50 employees

More than a year

4.0

best tool for managing all project related documents

Pros

Cost considerations arise when used by large teams but overall it performs well.

Cons

Large team usage of Confluence can be expensive but it functions well otherwise.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6