Not Specified, 500+ employees
Less than a year
“Awesome for doc management”
Pros
Browsing is made easy with the left-hand side shortcut menu bar.
Cons
Granting permissions is a task within Confluence.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
Less than a year
“Easy to use knowledge management system”
Pros
It's user-friendly for consolidating knowledge.
Cons
I can't think of any missing features while using the product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Consumer Goods, 500+ employees
Less than a year
“Versatile platform that strengthens collaborative work”
Pros
This collaborative tool offers customizable templates and real-time editing, facilitating open discussions and quick adaptation to changes.
Cons
I'm disappointed that the mobile app lacks real-time page updates.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Computer Software, 500+ employees
More than a year
“Probably the best in class”
Pros
Highly accessible for editing, with a wide range of features and fast page creation, fostering effective collaboration.
Cons
Criticism is minimal; managing document growth and nested pages could be more intuitive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
5
Marketing and Advertising, 1-10 employees
Less than a year
“Great for obtaining a variety of company internal knowledge”
Pros
As an external freelancer using the client instance of Confluence, it provides easy access to valuable information and client-related data.
Cons
Periodic email updates from Confluence may lack relevance or be too frequent.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
6
Computer Software, 101-500 employees
Less than a year
“Effective handy tool for software development teams”
Pros
It offers efficient version management for collaborative wiki storage, seamlessly integrating with Jira for user convenience.
Cons
Search effectiveness varies, and customer service could improve.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
5
Functionality
2
Computer Software, 500+ employees
More than a year
“Integrates well with Jira”
Pros
Confluence excels in documenting brainstorming sessions and project details, with seamless integration with Jira enhancing productivity.
Cons
Transitioning personal documents to a new platform and fostering tool adoption can be challenging.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Financial Services, 500+ employees
More than a year
“Great software for documenting / knowledge base / wiki”
Pros
Setting up and customizing a space is simple. You don't need to be an IT expert to contribute to your company's wiki or knowledge base. Sharing and subscribing to pages make it easy to keep track of new content updates.
Cons
Enhancing search features and facilitating easier upgrades to the latest version are areas for improvement.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Information Technology and Services, 500+ employees
Less than a year
“excellent platform in constant growth”
Pros
Integrations work seamlessly, allowing for quick productivity.
Cons
Integrating with GitHub requires enhancements in automation and lacks compatibility with CI/CD pipelines.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
“The best place to keep your documentation!”
Pros
Being able to organize information according to personal preferences is appreciated.
Cons
Additional templates would streamline work processes without sacrificing efficiency.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 11-50 employees
“Try it!”
Pros
It consolidates everything in one place with an easy learning curve that doesn't require professional training.
Cons
Despite centralizing all information, some users express dissatisfaction with this arrangement.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Computer Software, 11-50 employees
More than a year
“A place to store all your knowledge articles.”
Pros
Confluence excels in knowledge management and document creation. Its various macros offer robust support for document management and integrating with other applications.
Cons
Confluence notification screens occasionally pose challenges, suggesting a need for improvement from Atlassian.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Information Technology and Services, 51-100 employees
Less than a year
“Creating was never this enjoyable”
Pros
Overall, the product is user-friendly, making the creation process exciting. The easy search function and intuitive editing make it accessible to everyone.
Cons
Email notifications regarding page changes often lack clarity, presenting crossed-out text without proper context.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Marketing and Advertising, 1-10 employees
Less than a year
“Confluence for Project Management”
Pros
It's useful for creating notifications and facilitating project management interactions with customers.
Cons
Data generated, such as URLs, remains accessible solely within the platform.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
7
Functionality
10
Information Technology and Services, 51-100 employees
Less than a year
“One Stop Place and single plane of broad for Project Management tracking”
Pros
Tracking projects, creating tasks, and accessing excellent analytics are simple tasks. Additionally, template creation and importing are effortless.
Cons
Improved authentication for role-based access and expanded space settings for blogs are necessary.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 101-500 employees
Less than a year
“Best knowledge base software!”
Pros
User-friendly and compatible with Jira, Confluence offers numerous features and layout options.
Cons
The absence of a native dark mode and reliance on slow email support complicate tasks like embedding forms or webpages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Electrical/Electronic Manufacturing, 500+ employees
Less than 6 months
“Very nice user interface”
Pros
The pleasant user interface and ease of adoption are highly beneficial.
Cons
Integration challenges with Jira have been encountered.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
6
Not Specified, 500+ employees
Less than 6 months
“Confluence for All your project planning and requirement management”
Pros
It efficiently manages document versions, provides templates for clear communication, enables easy requirement documentation sharing, and integrates seamlessly with Jira.
Cons
No significant issues are noted, but continued feature updates are appreciated.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Human Resources, 51-100 employees
Less than a year
“Collaborate Ideas and Inventions”
Pros
Sharing files with the team and making progress is swift and efficient.
Cons
Simultaneous project collaboration and file editing across multiple computers are not supported.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
E-Learning, 500+ employees
Less than a year
“The perfect library.”
Pros
It's user-friendly and ideal for storing documents and vital information, especially in dynamic fields.
Cons
The abundance of features and folders may overwhelm users with limited technology experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8