Insurance, 500+ employees
More than a year
“One of the best knowledge management”
Pros
Noteworthy features include knowledge management, search functionality, and portal functions.
Cons
Enhanced authorization management would be beneficial.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Information Technology and Services, 1-10 employees
More than a year
“Legacy with modern coating”
Pros
Confluence is a dependable knowledge management tool, continuously improving to meet modern standards, particularly advantageous for documenting Jira-based projects.
Cons
While functional, the suite's complexity and less appealing user interface compared to competitors like Notion leave room for improvement.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Computer Software, 50-99 employees
“We use it everyday!”
Pros
At work, we use Confluence to organize and save all of our documents, PRDs, plans, and calendars in one system so that we can access them quickly whenever we need them.
Cons
None
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Public Relations and Communications, 10-49 employees
“Useful Tool”
Pros
I frequently utilize the option of integrating Jira tasks on pages with Confluence, and its quite useful to be able to see the progress in real-time, and access the issue youre interested in with just one click
Cons
Despite the extensive documentation, you may need to do some digging to locate the relevant help page for a feature.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Health, Wellness and Fitness, 50-99 employees
“We Like it”
Pros
It has served me well thus far. I enjoy how the page system and editing are both versatile and useful, and how you can use them to keep everyone informed.
Cons
The system sometimes slows down but other than this its working fine.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Not Specified, 11-50 employees
More than a year
“Does a job - but feels outdated”
Pros
It offers basic features with ease of use and extensive additional features for those who require them.
Cons
Organizing documents within Confluence can be challenging, with many features remaining unused and authentication processes feeling cumbersome.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Business Supplies and Equipment, 11-50 employees
Less than a year
“Manager assistant”
Pros
It consolidates departmental information effectively, offering ease of use and accessibility to files.
Cons
While there are no major complaints about Confluence's functionality, offline file navigation for authorized users would be helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Financial Services, 101-500 employees
More than a year
“Great for many uses”
Pros
Managing knowledge sharing and showcasing work is effortless with Confluence, often utilized as a blog for reporting and showcasing achievements.
Cons
No significant issues experienced; satisfied with current usage.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Computer Software, 51-100 employees
Less than a year
“Its a decent software for project documentation”
Pros
It provides essential functionalities for software developers at an affordable price, serving as a viable alternative for many companies.
Cons
Loading times between publishing and navigating pages are longer compared to similar programs, albeit not excessively slow.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
5
Functionality
2
Computer Software, 101-500 employees
Less than a year
“Great place to document knowledge”
Pros
Its flexibility in documentation creation and knowledge storage aids in onboarding new personnel across various business aspects.
Cons
The tool's functionality feels somewhat basic, lacking integrations and customization options.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Health, Wellness and Fitness, 51-100 employees
Less than a year
“Functional but needs improvement on UX design and aethetics”
Pros
The software's versatility in managing project data and content, assigning timelines, and facilitating collaboration, particularly in remote setups, is highly valued.
Cons
While the tool's functionality is robust, its unappealing interface may deter beginners, and text formatting may not be user-friendly.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Retail, 1-10 employees
Less than a year
“Steep Learning Curve”
Pros
Exceptional for housing documents, managing schedules, recording meeting minutes, and facilitating training sessions.
Cons
The learning curve is steep, and it's not very user-friendly.
Rating Distribution
Ease of use
2
Value for money
5
Customer Support
2
Functionality
5
Not Specified, 51-100 employees
Less than a year
“Confluence for Great Task Management”
Pros
Task management and collaboration are strengths, with a generous 2GB space. The page versioning feature is especially notable.
Cons
I'm completely satisfied with Confluence, finding no faults with its user-friendly features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 51-100 employees
Less than a year
“Make a good thing for you future self and document everything on Confluence”
Pros
It acts as a centralized hub for documenting tasks and projects.
Cons
Initially, the page structure might be confusing for new users.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Computer Software, 51-100 employees
More than a year
“Great for Knowledge Management”
Pros
I appreciate Confluence's simplicity yet robustness in storing and managing information.
Cons
It would be beneficial if Confluence catered a bit less to engineers and more to a wider user base.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Wireless, 1-10 employees
Less than a year
“On the fence”
Pros
Tasker's guided approach simplifies navigation for users.
Cons
Personally, I find the font unfriendly and prefer more color options.
Rating Distribution
Ease of use
2
Value for money
7
Customer Support
5
Functionality
10
Financial Services, 51-100 employees
More than a year
“Promising software overall, yet still with lots of flaws”
Pros
The left-side menu tree and slash commands enhance user navigation.
Cons
Editing can be frustrating, especially when dealing with numerous pictures, which slow down page loading. Moving pages to different parent pages is error-prone, and the undo option is not easily accessible. Additionally, there are occasional lag issues.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Computer Software, 500+ employees
More than a year
“Industry standard for Software Documentation”
Pros
Highly convenient for knowledge management and sharing information, with excellent versioning and revision capabilities.
Cons
There's room for improvement in the editing tools, and integrations with Jira and Lucidchart aren't always seamless.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
6
Computer Software, 500+ employees
More than a year
“Avid Confulence Users take”
Pros
The ability to organize everything with an intuitive UI and extensive configurability is invaluable. I rely on Confluence constantly and appreciate its versatility.
Cons
I have no complaints; Confluence is a flawless software product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Best Reliable tool for team collaboration”
Pros
Confluence offers numerous features I appreciate, including documentation capabilities, secure access management, integration with apps like Jira, project and team roadmap creation, and knowledge management. Additionally, receiving updates for documentation changes is helpful.
Cons
I've encountered issues in Confluence, such as receiving multiple update emails for the same document.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10