Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

M
Mariam

Consumer Services, 500+ employees

More than a year

5.0

Good to review projects!

Pros

I primarily use Confluence to review processes, access new projects, and browse documents from the start.

Cons

It would be helpful if Confluence provided notifications for the most viewed pages, catering to varying user preferences.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

A
Alice

Translation and Localization, 1-10 employees

More than a year

4.0

Good product

Pros

Confluence provides good page editing functionality, easy for basic tasks but slightly complex for larger ones.

Cons

The search bar's usefulness diminishes when navigating between different spaces, as it searches through everything rather than prioritizing the most relevant spaces.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

6

D
Dean

E-Learning, 11-50 employees

Less than a year

4.0

Document Management and Sharing

Pros

Confluence serves as a comprehensive file cabinet, crucial for my role as an Instructional Designer to share and upload documents efficiently.

Cons

Recent changes in file uploads required our collaboration group to find workarounds, and file size limits are also a concern.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

P
Praveen

Mechanical or Industrial Engineering, 11-50 employees

More than a year

5.0

Confluence for wiki

Pros

Similar to Word in formatting and text styles, Confluence's shortcuts and extensive templates facilitate quick UI A/B testing.

Cons

Page structuring could be improved, as it's sometimes difficult to discern space organization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

N
Nutsa

Information Technology and Services, 51-100 employees

Less than 6 months

5.0

Amazing tool for knowledge management, sharing and documentation

Pros

User-friendly with the ability to create multiple spaces linked to Jira projects. Useful text editing tools, including info panels and tables, along with integration options like Miro, enhance productivity.

Cons

Confluence may be more suited for users already accustomed to Atlassian products. For smaller teams, alternatives like Stonly or Notion might be preferable. However, for larger teams using Jira and needing a robust customer education platform, Confluence remains the top choice despite public page design differences.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

I
Ilg?n

Computer Software, 500+ employees

More than a year

5.0

Confluence Review

Pros

Valuable for document tracking, project information sharing, team collaboration, and access management.

Cons

While we use Confluence for project documentation and general information sharing, versioning documentation to reflect project changes is a crucial feature missing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

A
Anonymous

Not Specified, 500+ employees

More than a year

4.0

Confluence is a great tool that my team uses daily to stay on top of everything we have going on

Pros

Enables collaboration, project tracking, results sharing, and knowledge exchange.

Cons

I often encounter issues when loading images onto Confluence pages.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

6

D
Donna

Insurance, 101-500 employees

Less than a year

5.0

Great ease of use

Pros

Its intuitive interface makes it easy for even novice users to add and access information effortlessly.

Cons

I can't find any negatives to mention about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 101-500 employees

Less than 6 months

3.0

It could have been a very good product if updated

Pros

Confluence effectively serves as a knowledge management tool, facilitating page creation and organization.

Cons

It's slow, the search engine could use improvement, and the user experience/interface needs updating.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

5

Functionality

2

V
Vilma

Insurance, 11-50 employees

5.0

Functional and practical

Pros

Promotes team engagement with a flexible workspace and easy adaptation, enhancing work platform development.

Cons

So far, everything has been practical and easily accessible, with no problems encountered.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Not Specified, 1-10 employees

Less than a year

5.0

great software

Pros

Our primary use of this software is for project management, thanks to its wide array of tools. It meets our needs perfectly.

Cons

I am unable to identify any flaws. The sole drawback is the inability to utilize it offline.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

R
Rajeev

Computer Software, 51-100 employees

Less than a year

5.0

Agile development knowledge base

Pros

In agile development, where documentation tends to be minimal, the online document management and collaboration feature proves invaluable. It simplifies content management for agile development teams.

Cons

There is room for enhancement in how the search results are visually exhibited.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

A
Arnaud

Computer Software, 1-10 employees

More than a year

5.0

Great for storing knowledge and sharing it

Pros

The simplicity of use and the hierarchical structure of pages and documents are commendable.

Cons

The search tool could benefit from improvements as it does not perform as anticipated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

5

Functionality

8

N
Nikhil

Education Management, 500+ employees

Less than a year

4.0

Easy to use critical software for documentation

Pros

Setup is straightforward, and there's no upfront payment required to begin using the software.

Cons

Some features pose challenges, such as difficulties with copy-pasting and an unintuitive UI.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

10

T
tina

Banking, 500+ employees

Less than a year

5.0

Confluence review

Pros

Its ease of use and organizational capabilities are commendable. It's intuitive and beneficial for all involved parties. Additionally, it serves as a valuable space for idea generation and brainstorming.

Cons

I have no significant grievances. I appreciate the ability to view others' creations, although their relevance may vary at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Claude

Marketing and Advertising, 101-500 employees

Less than a year

4.0

Confluence Review

Pros

Once you locate the desired subject, navigating and sorting through the content is effortless.

Cons

The multitude of tabs covering various subjects can complicate locating items on occasion.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

Less than a year

5.0

Best CompanyWIKI

Pros

Documenting knowledge, processes, and company updates is incredibly simple with this software. Its seamless integration with Jira enhances daily workflow efficiency.

Cons

Functionalities are restricted, particularly concerning workflow and dynamic forms.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

D
Diana

Research, 500+ employees

Less than 6 months

4.0

Good team management tool

Pros

It's an excellent software for team and task management. My team and I use it extensively, and we're highly satisfied with its performance.

Cons

Locating all functionalities may not always be straightforward, necessitating some time investment.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

6

P
Priya

Chemicals, 500+ employees

Less than a year

5.0

Confluence Review

Pros

We're very fond of this product and utilize it extensively for project and task management across various projects.

Cons

Learning to use it can be intricate, with a steep learning curve for certain individuals.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Not Specified, 1-10 employees

Less than a year

3.0

Bells and Whistles but just Noise

Pros

This software offers numerous features beneficial for businesses and nonprofits. Its customizable options for domain names and branding allow for personalized branding.

Cons

Unfortunately, the software's complexity and confusion may pose challenges, especially for those unfamiliar with IT or Jira. While it offers extensive features, navigating and setting it up can prove daunting, particularly for non-profit, educational, or SMB users.

Rating Distribution

Ease of use

2

Value for money

5

Customer Support

2

Functionality

7