Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

More than a year

4.0

Great documentation tool, especially if you're already using the Atlassian stack

Pros

Seamless integration with the rest of the Atlassian stack, such as Jira and Bitbucket, is a notable feature. User and group management is straightforward, and the new markdown-based editor enhances the user experience significantly.

Cons

It is easy to feel overwhelmed by the configuration options, particularly with Atlassian-style overload. Additionally, cloud instances experienced slow growth over time, with occasional outages.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

7

W
Will

Computer Software, 51-100 employees

Less than a year

5.0

Versatile tools that enhance collaborative work

Pros

The user interface is pleasant and easy to navigate. It facilitates collaborative work by granting the entire team access to the same document. Useful notifications help the team stay updated on upcoming tasks. Additionally, the wide range of customizable templates aids in keeping documents organized and accessible.

Cons

Incorporating a tutorial to assist new users in grasping its functions more quickly would be beneficial.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

C
Costea

Information Technology and Services, 500+ employees

More than a year

4.0

Database for procedures

Pros

There's an abundance of options available for structuring content effectively.

Cons

I find using this application challenging; it lacks user-friendliness.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

5

Functionality

2

A
Anonymous

Not Specified, 101-500 employees

Less than a year

4.0

Moodle

Pros

The software effectively displays all subjects for easy access and management.

Cons

Occasionally, configuring exam schedules can prove challenging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S
Syed

Telecommunications, 101-500 employees

More than a year

5.0

Track review comments, ideas and suggestion and questions - all in one place within the context

Pros

It's simple and intuitive for basic usage, yet it offers advanced page editing, reporting, and styling capabilities for more experienced users.

Cons

The absence of mobile notifications and mobile accessibility hinders prompt review and response to updated comments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S
Sakshi

Information Technology and Services, 500+ employees

More than a year

5.0

Confluence - Library to save enterprise documents

Pros

Confluence serves as a comprehensive tool for document storage, organization, and task monitoring. Its online accessibility eliminates the need for installation, and the ability to create subpages within main pages is advantageous.

Cons

I have no complaints about Confluence; I value every feature it provides.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 101-500 employees

Less than a year

5.0

Good internal wiki style content management platform

Pros

The use of page tagging and macros adds dynamic elements to Confluence pages, enhancing their utility. It excels as an internal wiki platform, outperforming other similar software available on the market.

Cons

Becoming accustomed to using macros for searching and linking sections may require some time. However, the help pages are useful for reference when creating content.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

A
Anonymous

Not Specified, 500+ employees

More than a year

4.0

Enterprise and clunky but fully featured

Pros

Confluence plays a vital role in our document management processes. It effectively supports document references and linking, making it easy to navigate and understand the layout of information. Additionally, its integration with other applications streamlines document updates.

Cons

Confluence's templating feature is the most problematic. It is cumbersome and unintuitive both for creating new templates and selecting the appropriate one to use.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

6

N
Nancy

Information Technology and Services, 500+ employees

More than a year

4.0

Overall Usage of Confluence

Pros

Its ease of use facilitates seamless collaboration on various projects and deliverables.

Cons

Occasionally, the system appears to lag, resulting in outdated information. It necessitates vigilant management of deliverables.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

5

Functionality

2

S
sohel

Information Technology and Services, 51-100 employees

More than a year

5.0

Boon for any startup!

Pros

Creating repositories, managing associated articles, and tracking issues are made easy with its seamless integration with JIRA.

Cons

Navigation can be tricky, often requiring proper training to use different applications.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

6

A
Anonymous

Not Specified, 101-500 employees

More than a year

5.0

Good app for collaboration & Document sharing

Pros

Collaboration is effortless with various tools available to enrich content. Updating and customizing content is straightforward.

Cons

It efficiently fulfills its purpose without any issues thus far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

M
Matjaz

Information Technology and Services, 51-100 employees

Less than 6 months

4.0

Confluence

Pros

Its ease of use, reminiscent of Jira, is advantageous for users already familiar with that platform.

Cons

Usability could benefit from minor enhancements or a redesign, but nothing critical.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

5

N
Naveen

Financial Services, 500+ employees

More than a year

4.0

Important tool for program and document management

Pros

Confluence proves to be the perfect choice for managing documents and requirements across multiple projects. It effectively helps us organize project details and manage data efficiently.

Cons

Initially, we encountered challenges with setup and account management, but things improved over time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Ashley

Information Technology and Services, 51-100 employees

More than a year

5.0

Collaborative Editing at its best

Pros

Collaborative Editing, Drafting, and publishing as a final copy became so easy with Confluence.

Cons

No major issues found. The range of templates available is satisfactory, but expanding the selection would enhance users' ability to create documents comparable to those in Microsoft Office.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 101-500 employees

More than a year

2.0

Good that it comes in the JIRA package, but not easy.

Pros

It comes in the JIRA package, the same administrator can handle it too. It's light once set.

Cons

Working within X can be a convoluted process, requiring significant back-and-forth. It's not particularly user-friendly from my perspective, leaving ample room for improvement.

Rating Distribution

Ease of use

2

Value for money

5

Customer Support

10

Functionality

7

S
Soumalya

Information Technology and Services, 500+ employees

More than a year

5.0

Efficient tool on Project Management

Pros

Very easy to manage document, content with proper text editing like bold, formatting, strike-through Proper access management to different level Of user access Tagging users easily to notify them through email for any changes made.

Cons

Occasionally, the portal experiences slow loading and navigation speeds. When dealing with large amounts of content, a more efficient scrolling feature, such as an "up" arrow, would improve usability. Additionally, the navigation panel for different categories or sections could be more user-friendly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

W
Wim

Hospital & Health Care, 500+ employees

More than a year

5.0

Knowledge Base article in Conflulence

Pros

I like the GUI to be able to create vivid content that the reader sees. This is possible using Confluence.

Cons

While the basic features are readily available, additional functionality requires the installation of plugins (add-ons).

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

B
Bigivemula

Information Technology and Services, 500+ employees

Less than a year

4.0

I am fully satisfied and very happy to use.

Pros

Very thing in this product was good and

Cons

Accessing and understanding the software is straightforward, and maintenance has been satisfactory.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J
Jyd

Financial Services, 500+ employees

Less than 6 months

5.0

Awesome app, it is our bible! we use this essentially when we need to look for any document/info!

Pros

This software is very useful because we used this as our bible we store important documents and publish frequently asked questions in the software. So I always use this. It has saved my life so many times!

Cons

So far, no issues have arisen; the software has met my needs perfectly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

Less than a year

4.0

Just ok - better document management systems out there

Pros

This software is simple, and generally pretty easy to navigate, but once you start posting / maintaining documents, it becomes more complicated to use.

Cons

Finding specific information within Confluence can be challenging. Simplifying the search process and enhancing document editing capabilities, especially for documents already uploaded, would be beneficial.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

6