Not Specified, 51-100 employees
More than a year
“Great documentation tool, especially if you're already using the Atlassian stack”
Pros
Seamless integration with the rest of the Atlassian stack, such as Jira and Bitbucket, is a notable feature. User and group management is straightforward, and the new markdown-based editor enhances the user experience significantly.
Cons
It is easy to feel overwhelmed by the configuration options, particularly with Atlassian-style overload. Additionally, cloud instances experienced slow growth over time, with occasional outages.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
7
Computer Software, 51-100 employees
Less than a year
“Versatile tools that enhance collaborative work”
Pros
The user interface is pleasant and easy to navigate. It facilitates collaborative work by granting the entire team access to the same document. Useful notifications help the team stay updated on upcoming tasks. Additionally, the wide range of customizable templates aids in keeping documents organized and accessible.
Cons
Incorporating a tutorial to assist new users in grasping its functions more quickly would be beneficial.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Database for procedures”
Pros
There's an abundance of options available for structuring content effectively.
Cons
I find using this application challenging; it lacks user-friendliness.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
5
Functionality
2
Not Specified, 101-500 employees
Less than a year
“Moodle”
Pros
The software effectively displays all subjects for easy access and management.
Cons
Occasionally, configuring exam schedules can prove challenging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Telecommunications, 101-500 employees
More than a year
“Track review comments, ideas and suggestion and questions - all in one place within the context”
Pros
It's simple and intuitive for basic usage, yet it offers advanced page editing, reporting, and styling capabilities for more experienced users.
Cons
The absence of mobile notifications and mobile accessibility hinders prompt review and response to updated comments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“Confluence - Library to save enterprise documents”
Pros
Confluence serves as a comprehensive tool for document storage, organization, and task monitoring. Its online accessibility eliminates the need for installation, and the ability to create subpages within main pages is advantageous.
Cons
I have no complaints about Confluence; I value every feature it provides.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 101-500 employees
Less than a year
“Good internal wiki style content management platform”
Pros
The use of page tagging and macros adds dynamic elements to Confluence pages, enhancing their utility. It excels as an internal wiki platform, outperforming other similar software available on the market.
Cons
Becoming accustomed to using macros for searching and linking sections may require some time. However, the help pages are useful for reference when creating content.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Not Specified, 500+ employees
More than a year
“Enterprise and clunky but fully featured”
Pros
Confluence plays a vital role in our document management processes. It effectively supports document references and linking, making it easy to navigate and understand the layout of information. Additionally, its integration with other applications streamlines document updates.
Cons
Confluence's templating feature is the most problematic. It is cumbersome and unintuitive both for creating new templates and selecting the appropriate one to use.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Information Technology and Services, 500+ employees
More than a year
“Overall Usage of Confluence”
Pros
Its ease of use facilitates seamless collaboration on various projects and deliverables.
Cons
Occasionally, the system appears to lag, resulting in outdated information. It necessitates vigilant management of deliverables.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
5
Functionality
2
Information Technology and Services, 51-100 employees
More than a year
“Boon for any startup!”
Pros
Creating repositories, managing associated articles, and tracking issues are made easy with its seamless integration with JIRA.
Cons
Navigation can be tricky, often requiring proper training to use different applications.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Not Specified, 101-500 employees
More than a year
“Good app for collaboration & Document sharing”
Pros
Collaboration is effortless with various tools available to enrich content. Updating and customizing content is straightforward.
Cons
It efficiently fulfills its purpose without any issues thus far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 51-100 employees
Less than 6 months
“Confluence”
Pros
Its ease of use, reminiscent of Jira, is advantageous for users already familiar with that platform.
Cons
Usability could benefit from minor enhancements or a redesign, but nothing critical.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
5
Financial Services, 500+ employees
More than a year
“Important tool for program and document management”
Pros
Confluence proves to be the perfect choice for managing documents and requirements across multiple projects. It effectively helps us organize project details and manage data efficiently.
Cons
Initially, we encountered challenges with setup and account management, but things improved over time.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Information Technology and Services, 51-100 employees
More than a year
“Collaborative Editing at its best”
Pros
Collaborative Editing, Drafting, and publishing as a final copy became so easy with Confluence.
Cons
No major issues found. The range of templates available is satisfactory, but expanding the selection would enhance users' ability to create documents comparable to those in Microsoft Office.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Not Specified, 101-500 employees
More than a year
“Good that it comes in the JIRA package, but not easy.”
Pros
It comes in the JIRA package, the same administrator can handle it too. It's light once set.
Cons
Working within X can be a convoluted process, requiring significant back-and-forth. It's not particularly user-friendly from my perspective, leaving ample room for improvement.
Rating Distribution
Ease of use
2
Value for money
5
Customer Support
10
Functionality
7
Information Technology and Services, 500+ employees
More than a year
“Efficient tool on Project Management”
Pros
Very easy to manage document, content with proper text editing like bold, formatting, strike-through Proper access management to different level Of user access Tagging users easily to notify them through email for any changes made.
Cons
Occasionally, the portal experiences slow loading and navigation speeds. When dealing with large amounts of content, a more efficient scrolling feature, such as an "up" arrow, would improve usability. Additionally, the navigation panel for different categories or sections could be more user-friendly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Hospital & Health Care, 500+ employees
More than a year
“Knowledge Base article in Conflulence”
Pros
I like the GUI to be able to create vivid content that the reader sees. This is possible using Confluence.
Cons
While the basic features are readily available, additional functionality requires the installation of plugins (add-ons).
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Information Technology and Services, 500+ employees
Less than a year
“I am fully satisfied and very happy to use.”
Pros
Very thing in this product was good and
Cons
Accessing and understanding the software is straightforward, and maintenance has been satisfactory.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Financial Services, 500+ employees
Less than 6 months
“Awesome app, it is our bible! we use this essentially when we need to look for any document/info!”
Pros
This software is very useful because we used this as our bible we store important documents and publish frequently asked questions in the software. So I always use this. It has saved my life so many times!
Cons
So far, no issues have arisen; the software has met my needs perfectly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 500+ employees
Less than a year
“Just ok - better document management systems out there”
Pros
This software is simple, and generally pretty easy to navigate, but once you start posting / maintaining documents, it becomes more complicated to use.
Cons
Finding specific information within Confluence can be challenging. Simplifying the search process and enhancing document editing capabilities, especially for documents already uploaded, would be beneficial.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6