Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

D
Dainah

Professional Training & Coaching, 1-10 employees

More than a year

5.0

A tool for the teams

Pros

Simplifies documentation creation and sharing among team members, especially for project documentation.

Cons

Cost and simplistic design noted; too much documentation sometimes.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

W
Winchell

Retail, 500+ employees

Less than 6 months

5.0

Invaluable Resource

Pros

Thanks to an excellent Confluence admin, navigation and use were intuitive, even for new employees.

Cons

Potential disorganization risk due to excessive flexibility.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Confluence

Pros

Confluence is user-friendly and multifunctional, offering easy integration with Jira.

Cons

UI enhancements could enhance the overall experience.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

J
Jean-Baptiste

Information Services, 11-50 employees

More than a year

5.0

Indispensable

Pros

Confluence is a comprehensive and intuitive tool for managing project documentation effectively, especially when coupled with Jira.

Cons

No negative feedback about Confluence.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A
Anonymous

Not Specified, 11-50 employees

Less than 6 months

5.0

Positive experience with Confluence

Pros

My overall experience with Confluence is highly positive. It facilitates collaboration within and between teams by serving as a repository for technical documentation and project specifications. Integration with Jira simplifies linking tickets to Confluence pages, and while some features might not be easily accessible, Confluence remains an excellent collaboration tool, especially in conjunction with Jira.

Cons

Confluence's ease of use and integration with Jira praised for team collaboration.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

R
Rob

Information Technology and Services, 500+ employees

More than a year

5.0

Our team knowledge base

Pros

An easy-to-use tool for internal team knowledge management, serving as an online alternative to file-based systems.

Cons

Takes time to adjust from Microsoft tools; full potential requires exploration.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Probably your best solution for knowledge management

Pros

A highly satisfactory tool used in diverse ways within the team.

Cons

Easy implementation and use praised for agile team collaboration.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

P
Pablo

Education Management, 51-100 employees

More than a year

5.0

Some things to improve but on the right way

Pros

Confluence effectively manages team data and documents, offering a structured organization with version control, simplifying data retrieval, and fostering efficient work.

Cons

Interface noted as slightly cumbersome and dated, impacting usability.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

H
Heinz

Computer Software, 500+ employees

5.0

A Powerful Tool for text management, but has its weaknesses

Pros

While excellent for individual use, it lacks robust collaborative tools for optimal team collaboration.

Cons

Appreciated for its Wiki-like structure and seamless content integration.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

M
Madelyne

Real Estate, 1-10 employees

More than a year

5.0

Easy to use for new projects in small companies

Pros

Learning and using the tool has been easy for the team, awaiting integration with Jira and Bitbucket commits as the project progresses.

Cons

I wish there was an option to select the language setting within the environment itself, rather than it being overridden by my computer's language preference. For instance, despite setting the environment to Spanish, it follows my OS language, which is in English.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

R
Rahul

Computer Software, 500+ employees

Less than a year

5.0

Ease of use

Pros

Simplifies document creation and sharing within the team.

Cons

Menu bar and responsive UI identified as areas for improvement.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A
Anonymous

Not Specified, 11-50 employees

Less than a year

4.0

Confluence for Web developers

Pros

An excellent tool for sharing knowledge among teammates and the seamless integration of third-party add-ons is possible.

Cons

The functionalities can be challenging for beginners to learn.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

10

B
Bindu

Health, Wellness and Fitness, 51-100 employees

More than a year

5.0

Great collaboration tool

Pros

It effortlessly facilitates knowledge transfer collaboration and sharing updates across teams. Tracking meeting notes comments and documenting information is straightforward.

Cons

There is room for improvement in tutorial availability and the search technique could be enhanced.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 101-500 employees

More than a year

4.0

Useful for collaboration on requirements and documentation

Pros

Swiftly developing content and linking it to user guides and product notes was achievable as we progressed through requirements capture and discovery.

Cons

We lost access to content hosted by another organization and we wish for the inclusion of more flowchart-type tools.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

S
Sarah

Information Technology and Services, 500+ employees

More than a year

4.0

A superior collaborative workspace

Pros

Confluence's suite of team communication tools is essential for enhancing productivity. It stands out as highly reliable and more cost-effective than other options making it indispensable for those seeking total control over their team's performance.

Cons

Less tech-savvy customers find it a steep learning curve to become proficient with our websites. The exclusive fluency of support staff in English may inconvenience some consumers. Integrating with Azure DevOps presents a bit of a challenge.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

M
Madeline

Public Relations and Communications, 11-50 employees

Less than a year

5.0

Confluence is a fantastic collaboration and documentation tool made simple for companies like ours

Pros

Collaboration with Confluence is outstanding with superb default templates for various content types. This significantly aids in establishing consistent norms and saving time in our company. Navigating and finding information on shared documents through Confluence is remarkably easy.

Cons

Currently I cannot recommend anything for this software platform.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

R
Rajiv

Computer Networking, 500+ employees

More than a year

5.0

Confluence Review for Knowledge base management

Pros

Confluence's strengths include the uncomplicated storage of documents efficient search indexing and the ability to restrict access based on authentication and authorization.

Cons

Document management and sharing have a slight learning curve that could be improved.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

4.0

Solution to all content management problems

Pros

Integration with Atlassian tools and other software facilitates achieving an end-to-end software development lifecycle with real-time content management.

Cons

More options for achieving design thinking practices and user mapping should be made available.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A
Anton

Computer Software, 51-100 employees

More than a year

5.0

Tool that is a must-have in every company

Pros

Confluence is user-friendly once onboarded with numerous customizable features templates and presets that enhance knowledge-base/content/documentation management providing a professional and attractive appearance. Colleagues appreciate the time devoted to proper documentation in Confluence.

Cons

Table management and at times permission management for a particular page can be challenging.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

4.0

Confluence a great tool to create a knowledge base and collaborate

Pros

The simplicity of crafting new pages and the variety of options for maintaining their orderly appearance enhance navigation. The sharing features prove more convenient than managing permissions in the Google suite fostering collaborative efforts effectively.

Cons

Navigating Confluence's sections in search requires an update as defaulting to searching the entire workspace can be challenging though remedied by creating an index page. Another minor inconvenience is the absence of opening links in new tabs by default altering the current page instead causing initial frustration.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6