Professional Training & Coaching, 1-10 employees
More than a year
“A tool for the teams”
Pros
Simplifies documentation creation and sharing among team members, especially for project documentation.
Cons
Cost and simplistic design noted; too much documentation sometimes.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Retail, 500+ employees
Less than 6 months
“Invaluable Resource”
Pros
Thanks to an excellent Confluence admin, navigation and use were intuitive, even for new employees.
Cons
Potential disorganization risk due to excessive flexibility.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Not Specified, 500+ employees
More than a year
“Confluence”
Pros
Confluence is user-friendly and multifunctional, offering easy integration with Jira.
Cons
UI enhancements could enhance the overall experience.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Information Services, 11-50 employees
More than a year
“Indispensable”
Pros
Confluence is a comprehensive and intuitive tool for managing project documentation effectively, especially when coupled with Jira.
Cons
No negative feedback about Confluence.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Not Specified, 11-50 employees
Less than 6 months
“Positive experience with Confluence”
Pros
My overall experience with Confluence is highly positive. It facilitates collaboration within and between teams by serving as a repository for technical documentation and project specifications. Integration with Jira simplifies linking tickets to Confluence pages, and while some features might not be easily accessible, Confluence remains an excellent collaboration tool, especially in conjunction with Jira.
Cons
Confluence's ease of use and integration with Jira praised for team collaboration.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“Our team knowledge base”
Pros
An easy-to-use tool for internal team knowledge management, serving as an online alternative to file-based systems.
Cons
Takes time to adjust from Microsoft tools; full potential requires exploration.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Not Specified, 500+ employees
More than a year
“Probably your best solution for knowledge management”
Pros
A highly satisfactory tool used in diverse ways within the team.
Cons
Easy implementation and use praised for agile team collaboration.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Education Management, 51-100 employees
More than a year
“Some things to improve but on the right way”
Pros
Confluence effectively manages team data and documents, offering a structured organization with version control, simplifying data retrieval, and fostering efficient work.
Cons
Interface noted as slightly cumbersome and dated, impacting usability.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 500+ employees
“A Powerful Tool for text management, but has its weaknesses”
Pros
While excellent for individual use, it lacks robust collaborative tools for optimal team collaboration.
Cons
Appreciated for its Wiki-like structure and seamless content integration.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Real Estate, 1-10 employees
More than a year
“Easy to use for new projects in small companies”
Pros
Learning and using the tool has been easy for the team, awaiting integration with Jira and Bitbucket commits as the project progresses.
Cons
I wish there was an option to select the language setting within the environment itself, rather than it being overridden by my computer's language preference. For instance, despite setting the environment to Spanish, it follows my OS language, which is in English.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Computer Software, 500+ employees
Less than a year
“Ease of use”
Pros
Simplifies document creation and sharing within the team.
Cons
Menu bar and responsive UI identified as areas for improvement.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Not Specified, 11-50 employees
Less than a year
“Confluence for Web developers”
Pros
An excellent tool for sharing knowledge among teammates and the seamless integration of third-party add-ons is possible.
Cons
The functionalities can be challenging for beginners to learn.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
10
Health, Wellness and Fitness, 51-100 employees
More than a year
“Great collaboration tool”
Pros
It effortlessly facilitates knowledge transfer collaboration and sharing updates across teams. Tracking meeting notes comments and documenting information is straightforward.
Cons
There is room for improvement in tutorial availability and the search technique could be enhanced.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 101-500 employees
More than a year
“Useful for collaboration on requirements and documentation”
Pros
Swiftly developing content and linking it to user guides and product notes was achievable as we progressed through requirements capture and discovery.
Cons
We lost access to content hosted by another organization and we wish for the inclusion of more flowchart-type tools.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Information Technology and Services, 500+ employees
More than a year
“A superior collaborative workspace”
Pros
Confluence's suite of team communication tools is essential for enhancing productivity. It stands out as highly reliable and more cost-effective than other options making it indispensable for those seeking total control over their team's performance.
Cons
Less tech-savvy customers find it a steep learning curve to become proficient with our websites. The exclusive fluency of support staff in English may inconvenience some consumers. Integrating with Azure DevOps presents a bit of a challenge.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Public Relations and Communications, 11-50 employees
Less than a year
“Confluence is a fantastic collaboration and documentation tool made simple for companies like ours”
Pros
Collaboration with Confluence is outstanding with superb default templates for various content types. This significantly aids in establishing consistent norms and saving time in our company. Navigating and finding information on shared documents through Confluence is remarkably easy.
Cons
Currently I cannot recommend anything for this software platform.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Computer Networking, 500+ employees
More than a year
“Confluence Review for Knowledge base management”
Pros
Confluence's strengths include the uncomplicated storage of documents efficient search indexing and the ability to restrict access based on authentication and authorization.
Cons
Document management and sharing have a slight learning curve that could be improved.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Not Specified, 500+ employees
More than a year
“Solution to all content management problems”
Pros
Integration with Atlassian tools and other software facilitates achieving an end-to-end software development lifecycle with real-time content management.
Cons
More options for achieving design thinking practices and user mapping should be made available.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Computer Software, 51-100 employees
More than a year
“Tool that is a must-have in every company”
Pros
Confluence is user-friendly once onboarded with numerous customizable features templates and presets that enhance knowledge-base/content/documentation management providing a professional and attractive appearance. Colleagues appreciate the time devoted to proper documentation in Confluence.
Cons
Table management and at times permission management for a particular page can be challenging.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Not Specified, 500+ employees
More than a year
“Confluence a great tool to create a knowledge base and collaborate”
Pros
The simplicity of crafting new pages and the variety of options for maintaining their orderly appearance enhance navigation. The sharing features prove more convenient than managing permissions in the Google suite fostering collaborative efforts effectively.
Cons
Navigating Confluence's sections in search requires an update as defaulting to searching the entire workspace can be challenging though remedied by creating an index page. Another minor inconvenience is the absence of opening links in new tabs by default altering the current page instead causing initial frustration.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6