Computer Software, 1-10 employees
More than a year
“Confluence a great Team Work Space”
Pros
A product with a well-established reputation I found it user-friendly since day one.
Cons
Despite a slightly elevated price the compensating features make it worthwhile.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Professional Training & Coaching, 1-10 employees
More than a year
“A tool for the teams”
Pros
Document creation and sharing within the team are effortlessly accomplished. Team members can easily modify documents particularly beneficial for project documentation. Retrieving old documents is also a straightforward process.
Cons
The cost is a consideration and the simplistic design occasionally makes documentation appear overly extensive.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
6
Retail, 500+ employees
More than a year
“Invaluable Resource”
Pros
Having an excellent Confluence admin in my previous company made using it a breeze. The navigation even for new employees was intuitive.
Cons
In less experienced hands Confluence could swiftly become disorganized. Its strength lies in flexibility and configuration options but this could pose a challenge with an inexperienced administrator.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 500+ employees
Less than 6 months
“Confluence”
Pros
Confluence stands out as a user-friendly and versatile system that seamlessly integrates with Jira.
Cons
Enhancing the user interface would contribute to an improved overall experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
International Trade and Development, 500+ employees
More than a year
“Confluence digital workspace makes it easy to work from anywhere.”
Pros
Confluence serves as a beloved workspace allowing seamless connection and collaboration for remote work. It consolidates all project details in a secure easily accessible location serving as a reliable knowledge base. This fosters consistent access to information enhancing team productivity and individual contributions.
Cons
Confluence consistently showcases its positive aspects with no apparent complexities so far.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Consumer Services, 500+ employees
More than a year
“Confluence Review”
Pros
Confluence provides limitless knowledge and document storage enabling the documentation of processes in a centralized location.
Cons
Searching for pages or articles can prove challenging especially with a considerable amount of stored information. Locating a specific article often involves sifting through recently or worked-on content.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Information Technology and Services, 500+ employees
Less than a year
“Confluence is a versatile platform with strong synergy with Jira”
Pros
A versatile collaboration platform Confluence accommodates diverse team needs including knowledge sharing documentation and project management. It supports these purposes with an extensive library of templates and introduces features like whiteboards for brainstorming sessions. Its synergy with Jira allows setting up tables for reporting purposes and the permissions are straightforward even for less experienced users.
Cons
While not the ideal choice for file sharing/storage it might still be valuable alongside something like SharePoint.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Mining & Metals, 11-50 employees
More than a year
“Wikipedia of an organization”
Pros
Confluence serves purposes like knowledge sharing reviewing and content and document management.
Cons
Limited formatting options and less-than-ideal user-friendliness in formatting when importing files are noted concerns.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Information Technology and Services, 500+ employees
Less than a year
“Confluence: The Tool I Trust the Most”
Pros
Confluence's appeal lies in the ease with which a wiki can be set up aiding recently hired colleagues in integrating into their organizations seamlessly.
Cons
Certain features might be more beneficial if included by default rather than relying on plugins reflecting the nature of the marketplace.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Information Technology and Services, 101-500 employees
More than a year
“The best tool for your Knowledge Sharing”
Pros
The user-friendly interface of Confluence coupled with easy integration options facilitates the creation of rich documents for knowledge bases.
Cons
The cost especially for larger organizations can be substantial requiring a robust return on investment as the knowledge base covers all product needs.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Telecommunications, 500+ employees
More than a year
“The master of knowledge”
Pros
Confluence is a necessary tool for companies providing a knowledge base to align with business guidelines and avoid missing crucial topics.
Cons
The search bar's usability is less straightforward with documents inconsistently ordered by date potentially causing confusion with multiple versions of the same document.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Consumer Electronics, 11-50 employees
Less than a year
“Solid note/documentation software but pricey for what it is”
Pros
Working seamlessly with Jira Confluence is especially beneficial for developer teams requiring integration. The solid editor offers various add-ons and features like dark mode and smart document indexing enhance the user experience.
Cons
Real-time editing is not as seamless as in Notion and adding addons can be challenging requiring administrators to set up. Additionally the cost is considered high.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
7
Functionality
8
Consumer Services, 51-100 employees
More than a year
“Extremely easy to use to keep the company organized”
Pros
Its ease of searching via keywords for relevant knowledge or client information along with the simplicity of publishing or editing pages makes Confluence user-friendly.
Cons
There is no discernible issue to mention; it consistently delivers in every use case.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Sports, 11-50 employees
Less than 6 months
“Confluence Review”
Pros
Confluence proves to be a very useful tool for tracking project progress and managing IT-related documents.
Cons
In terms of team usage and searching it is found to be inadequate.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Information Technology and Services, 500+ employees
More than a year
“Our team knowledge base”
Pros
As a simple and easy-to-use tool for the internal team knowledge base Confluence serves as an effective online alternative to file-based systems like SharePoint.
Cons
Although it takes some adjustment after prolonged use of Microsoft tools it becomes simple enough. Exploring the tool's full capabilities requires effort to investigate and learn less obvious functionalities.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
6
Not Specified, 500+ employees
More than a year
“Probably your best solution for knowledge management”
Pros
Confluence is extremely easy to use and implement making it almost a must-have software for agile teams aiming to collaborate and share common documentation and roadmaps.
Cons
It is occasionally oversimplified and may struggle to provide a modern design easily.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
10
Education Management, 51-100 employees
More than a year
“Some things to improve but on the right way”
Pros
Confluence excels in managing team data and documents offering a tree structure for organizing pages. This organization system streamlines data retrieval eliminates the need to search through emails or chat histories and provides version control for peace of mind.
Cons
Confluence has numerous merits but the interface can feel clunky and less intuitive especially for newcomers. There is a learning curve and teammates have been observed getting frustrated when certain features or options are not immediately apparent. The design feels somewhat dated impacting the overall user experience.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
2
Functionality
4
Computer Software, 500+ employees
More than a year
“A Powerful Tool for text management but has its weaknesses”
Pros
Its Wiki approach eliminates distractions related to creating document structures or linking between separate documents presenting the entire content base as one cohesive document.
Cons
It lacks collaboration tools such as the ability to comment on changes made by others akin to Microsoft Word.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Real Estate, 1-10 employees
“Easy to use for new projects in small companies”
Pros
Learning how to use Confluence is made easy with guides and the team quickly adapts incorporating the use of templates. Integration with Jira and Bitbucket commits is anticipated as the project progresses.
Cons
An option to set the language of the environment is desired as the current setting overrides the computer's language preference.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
10
Computer Software, 500+ employees
More than a year
“Ease of use”
Pros
The ease of document creation and sharing within the team remains a prominent feature of Confluence.
Cons
The menu bar could be improved and the responsive UI is not particularly impressive.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10