Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

K
Kenneth

Computer Software, 1-10 employees

More than a year

5.0

Confluence a great Team Work Space

Pros

A product with a well-established reputation I found it user-friendly since day one.

Cons

Despite a slightly elevated price the compensating features make it worthwhile.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

D
Dainah

Professional Training & Coaching, 1-10 employees

More than a year

4.0

A tool for the teams

Pros

Document creation and sharing within the team are effortlessly accomplished. Team members can easily modify documents particularly beneficial for project documentation. Retrieving old documents is also a straightforward process.

Cons

The cost is a consideration and the simplistic design occasionally makes documentation appear overly extensive.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

6

W
Winchell

Retail, 500+ employees

More than a year

5.0

Invaluable Resource

Pros

Having an excellent Confluence admin in my previous company made using it a breeze. The navigation even for new employees was intuitive.

Cons

In less experienced hands Confluence could swiftly become disorganized. Its strength lies in flexibility and configuration options but this could pose a challenge with an inexperienced administrator.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 500+ employees

Less than 6 months

5.0

Confluence

Pros

Confluence stands out as a user-friendly and versatile system that seamlessly integrates with Jira.

Cons

Enhancing the user interface would contribute to an improved overall experience.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

B
Benson

International Trade and Development, 500+ employees

More than a year

5.0

Confluence digital workspace makes it easy to work from anywhere.

Pros

Confluence serves as a beloved workspace allowing seamless connection and collaboration for remote work. It consolidates all project details in a secure easily accessible location serving as a reliable knowledge base. This fosters consistent access to information enhancing team productivity and individual contributions.

Cons

Confluence consistently showcases its positive aspects with no apparent complexities so far.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

N
Nicholas

Consumer Services, 500+ employees

More than a year

5.0

Confluence Review

Pros

Confluence provides limitless knowledge and document storage enabling the documentation of processes in a centralized location.

Cons

Searching for pages or articles can prove challenging especially with a considerable amount of stored information. Locating a specific article often involves sifting through recently or worked-on content.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

M
Marc

Information Technology and Services, 500+ employees

Less than a year

4.0

Confluence is a versatile platform with strong synergy with Jira

Pros

A versatile collaboration platform Confluence accommodates diverse team needs including knowledge sharing documentation and project management. It supports these purposes with an extensive library of templates and introduces features like whiteboards for brainstorming sessions. Its synergy with Jira allows setting up tables for reporting purposes and the permissions are straightforward even for less experienced users.

Cons

While not the ideal choice for file sharing/storage it might still be valuable alongside something like SharePoint.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

R
Rakesh

Mining & Metals, 11-50 employees

More than a year

4.0

Wikipedia of an organization

Pros

Confluence serves purposes like knowledge sharing reviewing and content and document management.

Cons

Limited formatting options and less-than-ideal user-friendliness in formatting when importing files are noted concerns.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

B
B.Naveen

Information Technology and Services, 500+ employees

Less than a year

3.0

Confluence: The Tool I Trust the Most

Pros

Confluence's appeal lies in the ease with which a wiki can be set up aiding recently hired colleagues in integrating into their organizations seamlessly.

Cons

Certain features might be more beneficial if included by default rather than relying on plugins reflecting the nature of the marketplace.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

G
Gianmarco

Information Technology and Services, 101-500 employees

More than a year

5.0

The best tool for your Knowledge Sharing

Pros

The user-friendly interface of Confluence coupled with easy integration options facilitates the creation of rich documents for knowledge bases.

Cons

The cost especially for larger organizations can be substantial requiring a robust return on investment as the knowledge base covers all product needs.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

R
Rita

Telecommunications, 500+ employees

More than a year

5.0

The master of knowledge

Pros

Confluence is a necessary tool for companies providing a knowledge base to align with business guidelines and avoid missing crucial topics.

Cons

The search bar's usability is less straightforward with documents inconsistently ordered by date potentially causing confusion with multiple versions of the same document.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

E
Eshwar

Consumer Electronics, 11-50 employees

Less than a year

5.0

Solid note/documentation software but pricey for what it is

Pros

Working seamlessly with Jira Confluence is especially beneficial for developer teams requiring integration. The solid editor offers various add-ons and features like dark mode and smart document indexing enhance the user experience.

Cons

Real-time editing is not as seamless as in Notion and adding addons can be challenging requiring administrators to set up. Additionally the cost is considered high.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

7

Functionality

8

D
Darren

Consumer Services, 51-100 employees

More than a year

5.0

Extremely easy to use to keep the company organized

Pros

Its ease of searching via keywords for relevant knowledge or client information along with the simplicity of publishing or editing pages makes Confluence user-friendly.

Cons

There is no discernible issue to mention; it consistently delivers in every use case.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M
Meliksah

Sports, 11-50 employees

Less than 6 months

4.0

Confluence Review

Pros

Confluence proves to be a very useful tool for tracking project progress and managing IT-related documents.

Cons

In terms of team usage and searching it is found to be inadequate.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

R
Rob

Information Technology and Services, 500+ employees

More than a year

4.0

Our team knowledge base

Pros

As a simple and easy-to-use tool for the internal team knowledge base Confluence serves as an effective online alternative to file-based systems like SharePoint.

Cons

Although it takes some adjustment after prolonged use of Microsoft tools it becomes simple enough. Exploring the tool's full capabilities requires effort to investigate and learn less obvious functionalities.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

6

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Probably your best solution for knowledge management

Pros

Confluence is extremely easy to use and implement making it almost a must-have software for agile teams aiming to collaborate and share common documentation and roadmaps.

Cons

It is occasionally oversimplified and may struggle to provide a modern design easily.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

10

P
Pablo

Education Management, 51-100 employees

More than a year

4.0

Some things to improve but on the right way

Pros

Confluence excels in managing team data and documents offering a tree structure for organizing pages. This organization system streamlines data retrieval eliminates the need to search through emails or chat histories and provides version control for peace of mind.

Cons

Confluence has numerous merits but the interface can feel clunky and less intuitive especially for newcomers. There is a learning curve and teammates have been observed getting frustrated when certain features or options are not immediately apparent. The design feels somewhat dated impacting the overall user experience.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

2

Functionality

4

H
Heinz

Computer Software, 500+ employees

More than a year

4.0

A Powerful Tool for text management but has its weaknesses

Pros

Its Wiki approach eliminates distractions related to creating document structures or linking between separate documents presenting the entire content base as one cohesive document.

Cons

It lacks collaboration tools such as the ability to comment on changes made by others akin to Microsoft Word.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

8

M
Madelyne

Real Estate, 1-10 employees

5.0

Easy to use for new projects in small companies

Pros

Learning how to use Confluence is made easy with guides and the team quickly adapts incorporating the use of templates. Integration with Jira and Bitbucket commits is anticipated as the project progresses.

Cons

An option to set the language of the environment is desired as the current setting overrides the computer's language preference.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

10

R
Rahul

Computer Software, 500+ employees

More than a year

5.0

Ease of use

Pros

The ease of document creation and sharing within the team remains a prominent feature of Confluence.

Cons

The menu bar could be improved and the responsive UI is not particularly impressive.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10