Computer Software, 500+ employees
More than a year
“Awesome product for documentation”
Pros
The diverse range of templates it provides is a feature I appreciate.
Cons
Concerns persist about limited offline functionality and pricing.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Computer Software, 500+ employees
More than a year
“Great tool for knowledge management”
Pros
User-friendly and effective in gathering feedback from team members.
Cons
Sharing with individuals outside the company proves less effective unless configured specifically for that purpose.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Best Knowledge base and Documentation management tool”
Pros
We've utilized Confluence extensively finding it highly user-friendly for documenting various elements from PRD to bug monitoring over an extended period. It streamlines bug tracking and resolution progression by integrating Jira tickets allowing effortless review of previously developed features associated bugs and their resolutions.
Cons
Challenges arise with specific templates and pages resulting in slower loading times that can be time-consuming. The search function needs improvement and users involved in editing and publishing may encounter occasional navigation challenges.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Marketing and Advertising, 11-50 employees
Less than 6 months
“Guest User review”
Pros
I would stress the significance of security as a tool feature.
Cons
Synchronization with other used apps is not as seamless.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Information Technology and Services, 101-500 employees
Less than a year
“Review for Confluence”
Pros
The array of features it offers including a ticketing tool and project progress tracking is something I find valuable.
Cons
The interface presents complications for new tech users with some features appearing overwhelming.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
10
Publishing, 500+ employees
More than a year
“Great for teams”
Pros
Confluence is an excellent platform for creating instructions and serving as a knowledge base hub. Its integration with JIRA adds value to project management.
Cons
The absence of a folder structure relying solely on a document tree risks the loss of "top-level" information often mistaken for a placeholder. Without established rules it can become chaotic for multiple teams using it.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Internet, 500+ employees
More than a year
“We have found a perfect collaboration center in confluence”
Pros
Confluence excels as a hub for disseminating information due to its functional design. The ability to link papers and create interlinked pages facilitates extensive communication while macros enhance both the appearance and functionality of content.
Cons
Larger teams may encounter difficulties due to the lack of integrated version control necessitating careful management of document updates.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
10
Wholesale, 51-100 employees
More than a year
“Our Go to program fo knowledge”
Pros
The ease-of-use for creating and editing documents especially for SOPs is a notable feature.
Cons
Currently I can't think of anything negative. I appreciate the look and feel of Confluence and recommend it for those seeking a workspace.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Information Technology and Services, 11-50 employees
Less than 6 months
“User friendly”
Pros
Collaborative capability allows multiple users to use and update simultaneously.
Cons
I didn't observe any downsides during my use of Confluence.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Services, 500+ employees
Less than a year
“Best software for the document management and documentation.”
Pros
Integration of all workspace pages with the ability to add images boxes and flowcharts makes it easily editable and workable.
Cons
It is relatively expensive and there may be occasional performance issues with server downtime impacting accessibility.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
8
Computer Software, 1-10 employees
“Data Protection”
Pros
It stands out as the most productive workspace beyond the traditional office setup.
Cons
Confluence's most crucial yet often overlooked feature is data protection.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
More than a year
“A robust collaboration platform”
Pros
Confluence proves to be a robust collaboration platform that simplifies teamwork and knowledge sharing. Its intuitive interface and navigable structure streamline content creation and management. Seamless integration with other Atlassian products and extensive third-party app support adds significant value.
Cons
The initial setup and configuration present a bit of complexity requiring a learning curve. Performance may lag when handling extensive data affecting the user experience. Some tasks like table management can be challenging.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Not Specified, 500+ employees
More than a year
“Great solution for what it is”
Pros
It serves as the perfect solution for knowledge management offering excellent organizing possibilities.
Cons
So far there are no cons - Confluence performs its job exceptionally well.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Logistics and Supply Chain, 1-10 employees
More than a year
“Confluence - A life-saver for teams that want to collaborate on documentation”
Pros
The functionality of searchable content is commendable facilitating users in quickly finding relevant information. This is crucial for avoiding duplicated efforts reducing time spent searching for information and improving overall efficiency.
Cons
Honestly I can't think of anything. If I had to mention something it would be an improvement in the ease of integrating Confluence.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 1-10 employees
Less than 6 months
“Confluence is a great tool”
Pros
Confluence seamlessly integrates with other popular tools such as Jira.
Cons
No cons to report. Confluence stands out as an exceptional collaboration tool.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Empowering team collaborationdocumentation and knowledge management”
Pros
Confluence functions as a knowledge base where teams can store and access important information. Its integration with other Atlassian products like Jira provides a seamless platform for project management. Through this teams can track progress create project plans and link relevant documentation to their Jira product.
Cons
I haven't encountered anything I dislike; we use it daily here.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Not Specified, 51-100 employees
More than a year
“Confluence is a great tool”
Pros
Extremely user-friendly and simple to manage.
Cons
Without proper management it may become untidy.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Computer Networking, 500+ employees
More than a year
“Good software for document”
Pros
Confluence boasts an intuitive user interface and essential features making it ideal for small to medium teams to share documents and wikis.
Cons
Currently I don't have any negatives about Confluence especially for document-related tasks; it performs well.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 51-100 employees
More than a year
“Easiest way to organize knowledge”
Pros
The capacity and blank slate for organizing knowledge teamwork and user-friendliness are notable strengths.
Cons
In the absence of organization or structure in the team it leads to unused or duplicated articles relying heavily on manual organization.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Financial Services, 101-500 employees
More than a year
“Good knowledge platform”
Pros
Outstanding text creation and editing possibilities coupled with useful features like document inclusion links to external objects and close integration with Jira.
Cons
The interface especially during text editing feels a bit odd.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8