Total 906 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

31%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

N
Natasha

Computer Software, 500+ employees

More than a year

5.0

Awesome product for documentation

Pros

The diverse range of templates it provides is a feature I appreciate.

Cons

Concerns persist about limited offline functionality and pricing.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

H
Hayley

Computer Software, 500+ employees

More than a year

5.0

Great tool for knowledge management

Pros

User-friendly and effective in gathering feedback from team members.

Cons

Sharing with individuals outside the company proves less effective unless configured specifically for that purpose.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

N
Nikhil

Information Technology and Services, 500+ employees

More than a year

5.0

Best Knowledge base and Documentation management tool

Pros

We've utilized Confluence extensively finding it highly user-friendly for documenting various elements from PRD to bug monitoring over an extended period. It streamlines bug tracking and resolution progression by integrating Jira tickets allowing effortless review of previously developed features associated bugs and their resolutions.

Cons

Challenges arise with specific templates and pages resulting in slower loading times that can be time-consuming. The search function needs improvement and users involved in editing and publishing may encounter occasional navigation challenges.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

H
Hrachya

Marketing and Advertising, 11-50 employees

Less than 6 months

4.0

Guest User review

Pros

I would stress the significance of security as a tool feature.

Cons

Synchronization with other used apps is not as seamless.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

M
Md

Information Technology and Services, 101-500 employees

Less than a year

4.0

Review for Confluence

Pros

The array of features it offers including a ticketing tool and project progress tracking is something I find valuable.

Cons

The interface presents complications for new tech users with some features appearing overwhelming.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

10

E
Erika

Publishing, 500+ employees

More than a year

5.0

Great for teams

Pros

Confluence is an excellent platform for creating instructions and serving as a knowledge base hub. Its integration with JIRA adds value to project management.

Cons

The absence of a folder structure relying solely on a document tree risks the loss of "top-level" information often mistaken for a placeholder. Without established rules it can become chaotic for multiple teams using it.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

S
Shayla

Internet, 500+ employees

More than a year

4.0

We have found a perfect collaboration center in confluence

Pros

Confluence excels as a hub for disseminating information due to its functional design. The ability to link papers and create interlinked pages facilitates extensive communication while macros enhance both the appearance and functionality of content.

Cons

Larger teams may encounter difficulties due to the lack of integrated version control necessitating careful management of document updates.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

10

K
Kevin

Wholesale, 51-100 employees

More than a year

5.0

Our Go to program fo knowledge

Pros

The ease-of-use for creating and editing documents especially for SOPs is a notable feature.

Cons

Currently I can't think of anything negative. I appreciate the look and feel of Confluence and recommend it for those seeking a workspace.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

B
Bandhavi

Information Technology and Services, 11-50 employees

Less than 6 months

5.0

User friendly

Pros

Collaborative capability allows multiple users to use and update simultaneously.

Cons

I didn't observe any downsides during my use of Confluence.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

JR
Jagannath Reddy

Information Services, 500+ employees

Less than a year

5.0

Best software for the document management and documentation.

Pros

Integration of all workspace pages with the ability to add images boxes and flowcharts makes it easily editable and workable.

Cons

It is relatively expensive and there may be occasional performance issues with server downtime impacting accessibility.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

8

A
Athanasius

Computer Software, 1-10 employees

5.0

Data Protection

Pros

It stands out as the most productive workspace beyond the traditional office setup.

Cons

Confluence's most crucial yet often overlooked feature is data protection.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

More than a year

4.0

A robust collaboration platform

Pros

Confluence proves to be a robust collaboration platform that simplifies teamwork and knowledge sharing. Its intuitive interface and navigable structure streamline content creation and management. Seamless integration with other Atlassian products and extensive third-party app support adds significant value.

Cons

The initial setup and configuration present a bit of complexity requiring a learning curve. Performance may lag when handling extensive data affecting the user experience. Some tasks like table management can be challenging.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Great solution for what it is

Pros

It serves as the perfect solution for knowledge management offering excellent organizing possibilities.

Cons

So far there are no cons - Confluence performs its job exceptionally well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Ashish

Logistics and Supply Chain, 1-10 employees

More than a year

5.0

Confluence - A life-saver for teams that want to collaborate on documentation

Pros

The functionality of searchable content is commendable facilitating users in quickly finding relevant information. This is crucial for avoiding duplicated efforts reducing time spent searching for information and improving overall efficiency.

Cons

Honestly I can't think of anything. If I had to mention something it would be an improvement in the ease of integrating Confluence.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S
Sam

Information Technology and Services, 1-10 employees

Less than 6 months

5.0

Confluence is a great tool

Pros

Confluence seamlessly integrates with other popular tools such as Jira.

Cons

No cons to report. Confluence stands out as an exceptional collaboration tool.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

N
Namrata

Information Technology and Services, 500+ employees

More than a year

5.0

Empowering team collaborationdocumentation and knowledge management

Pros

Confluence functions as a knowledge base where teams can store and access important information. Its integration with other Atlassian products like Jira provides a seamless platform for project management. Through this teams can track progress create project plans and link relevant documentation to their Jira product.

Cons

I haven't encountered anything I dislike; we use it daily here.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

A
Anonymous

Not Specified, 51-100 employees

More than a year

4.0

Confluence is a great tool

Pros

Extremely user-friendly and simple to manage.

Cons

Without proper management it may become untidy.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

T
TAI

Computer Networking, 500+ employees

More than a year

5.0

Good software for document

Pros

Confluence boasts an intuitive user interface and essential features making it ideal for small to medium teams to share documents and wikis.

Cons

Currently I don't have any negatives about Confluence especially for document-related tasks; it performs well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Andrea

Information Technology and Services, 51-100 employees

More than a year

5.0

Easiest way to organize knowledge

Pros

The capacity and blank slate for organizing knowledge teamwork and user-friendliness are notable strengths.

Cons

In the absence of organization or structure in the team it leads to unused or duplicated articles relying heavily on manual organization.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

K
Konstantin

Financial Services, 101-500 employees

More than a year

5.0

Good knowledge platform

Pros

Outstanding text creation and editing possibilities coupled with useful features like document inclusion links to external objects and close integration with Jira.

Cons

The interface especially during text editing feels a bit odd.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8