softwareDock Reviews
4 Reviews
Overall Rating
4.5
4 Reviews
Rating Distribution
5
(3)
4
(0)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Overall Rating
4.5
4 Reviews
Rating Distribution
5
(3)
4
(0)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Filters
Industry
Provider Size
Time Used
HIPAA Certified Task Manager
HIPAA Certified Task Manager
Pros
This task management system allows for the delegation of routine or repetitive tasks to assistants, who can mark them as complete once finished. The system supports adding multiple subordinates as needed.
Cons
While this task manager is not free, it is essential, especially for those requiring a secure and HIPAA-certified solution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marie Eulie
Hospital & Health Care, 1-10 employees
Less than 6 months
Jan 01, 2023
Not as seamless as advertised
Not as seamless as advertised
Pros
The integration of this HIPAA-compliant task management system with the EHR (Electronic Health Record) system, such as IntakeQ, was highly appreciated. It simplifies tracking patient onboarding processes, insurance referrals, pre-authorization requests, and other related tasks.
Cons
Despite starting with Dock in August 2022, as of December 29, 2022, there was still no usable Smartflow for onboarding new patients. The self-help support page lacks sufficient instructions or walk-throughs for setting up Smartflows, leading to challenges in configuring them. While regular workflows functioned properly, setting up Smartflows proved to be excessively challenging, resulting in an inability to automate tasks for a smooth onboarding process.
Ease of use
5
Value for money
2
Customer Support
7
Functionality
8
Amy
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Dec 01, 2022
Love this!
Love this!
Pros
Setting up workflows is straightforward with this system, which offers numerous features for organizing lists. Additionally, the customer service provided is excellent.
Cons
Although setting up workflows is straightforward, configuring Smartflows after upgrading was not as intuitive. The lack of tutorials or online support resources for guidance and frequently asked questions is noted, although the support team is responsive when assistance is requested.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alicia
Health, Wellness and Fitness, 1-10 employees
Less than a year
Aug 01, 2022
Great Task Management
Great Task Management
Pros
this task management system super easy to use and effective for their team's needs, providing seamless functionality.
Cons
Adding a time clock feature to track time for each task upon completion could enhance the functionality of the task manager.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vanessa
Mental Health Care, 11-50 employees
Less than a year
Oct 01, 2021
Filters
HIPAA Certified Task Manager
HIPAA Certified Task Manager
Pros
This task management system allows for the delegation of routine or repetitive tasks to assistants, who can mark them as complete once finished. The system supports adding multiple subordinates as needed.
Cons
While this task manager is not free, it is essential, especially for those requiring a secure and HIPAA-certified solution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marie Eulie
Hospital & Health Care, 1-10 employees
Less than 6 months
Jan 01, 2023
Not as seamless as advertised
Not as seamless as advertised
Pros
The integration of this HIPAA-compliant task management system with the EHR (Electronic Health Record) system, such as IntakeQ, was highly appreciated. It simplifies tracking patient onboarding processes, insurance referrals, pre-authorization requests, and other related tasks.
Cons
Despite starting with Dock in August 2022, as of December 29, 2022, there was still no usable Smartflow for onboarding new patients. The self-help support page lacks sufficient instructions or walk-throughs for setting up Smartflows, leading to challenges in configuring them. While regular workflows functioned properly, setting up Smartflows proved to be excessively challenging, resulting in an inability to automate tasks for a smooth onboarding process.
Ease of use
5
Value for money
2
Customer Support
7
Functionality
8
Amy
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Dec 01, 2022
Love this!
Love this!
Pros
Setting up workflows is straightforward with this system, which offers numerous features for organizing lists. Additionally, the customer service provided is excellent.
Cons
Although setting up workflows is straightforward, configuring Smartflows after upgrading was not as intuitive. The lack of tutorials or online support resources for guidance and frequently asked questions is noted, although the support team is responsive when assistance is requested.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alicia
Health, Wellness and Fitness, 1-10 employees
Less than a year
Aug 01, 2022
Great Task Management
Great Task Management
Pros
this task management system super easy to use and effective for their team's needs, providing seamless functionality.
Cons
Adding a time clock feature to track time for each task upon completion could enhance the functionality of the task manager.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vanessa
Mental Health Care, 11-50 employees
Less than a year
Oct 01, 2021